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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55526 Views

7 replies

4 likes

  • 55526 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37292 Views

209 replies

18 likes

Other
  • 37292 Views
  • 209 replies
  • 18 likes

Web player not working on Chrome OS

I'm using a Toshiba Chromebook, my firmware/OS info is:Version 51.0.2704.106 (64-bit)Platform 8172.62.0 (Official Build) stable-channel leonFirmware Google_Leon.4389.61.46 I have checked for updates but this appears to be the most up to date version ...

Newbie

I'm using a Toshiba Chromebook, my firmware/OS info is: Version 51.0.2704.106 (64-bit) Platform 8172.62.0 (Official Build) stable-channel leon Firmware Google_Leon.4389.61.46  ...

FinnFiana

Newbie

714 Views

1 replies

1 likes

Web Player
  • 714 Views
  • 1 replies
  • 1 likes

Superuser Contribution Amazon fire tv playlists not showing up with new update

My Spotify app on my Amazon just updated on July 20th, and now only my saved songs, not playlists will show up. Is there a fix for this?

Casual Listener

My Spotify app on my Amazon just updated on July 20th, and now only my saved songs, not playlists will show up. Is there a fix for this?

MaryC1

Spotify Legend

1417 Views

3 replies

0 likes

Other
  • 1417 Views
  • 3 replies
  • 0 likes

Solved!! The Band "The Antlers" exists twice on Spotify, once as "The Antlers" and once as "Antlers"

Hey, I'm not sure if this is the right category for this, and it's also not really a question.The Band "The Antlers" exists twice on Spotify. Once here.And once here.The first one appears to be the "correct" one, since all but one of their albums are...

Casual Listener

Hey, I'm not sure if this is the right category for this, and it's also not really a question. The Band "The Antlers" exists twice on Spotify.  Once here. And once here. The first one ...

mmeeta

Casual Listener

714 Views

2 replies

0 likes

Other
  • 714 Views
  • 2 replies
  • 0 likes

Duplicated Album

I'm an artist and I uploaded an album called With Roses. For some reason it has been added again for no reason identical I think. See here https://open.spotify.com/artist/00oRh3xXY6sBQgUivx7CeqHow do I get Spotify to delete the most recently added on...

Casual Listener

I'm an artist and I uploaded an album called With Roses. For some reason it has been added again for no reason identical I think. See here https://open.spotify.com/artist/00oRh3xXY6sBQgUivx7Ceq How ...

osornios

Spotify Star

432 Views

3 replies

0 likes

Other
  • 432 Views
  • 3 replies
  • 0 likes

Songs Have Changed?

Hopefully someone can help me out. I recently downloaded a piece of software called TunesGo from Wondershare. I already had Spotify Premium installed on my Windows PC and everything seemed fine. What happened is that TunesGo changed the songs in my S...

Newbie

Hopefully someone can help me out. I recently downloaded a piece of software called TunesGo from Wondershare. I already had Spotify Premium installed on my Windows PC and everything seemed fine.&nbsp...

341 Views

0 replies

0 likes

Web Player
Windows
  • 341 Views
  • 0 replies
  • 0 likes

[PS3] Latest update made playback unstable

I was recently forced to install the update to version 1.16.1-5fabbbb on my PS3, and it fabbbbulously sucks. Whenever I try to play something else, regardless of whether I am already listening to music, or my previous list ended, it appears to play ~...

Casual Listener

I was recently forced to install the update to version 1.16.1-5fabbbb on my PS3, and it fabbbbulously sucks. Whenever I try to play something else, regardless of whether I am already listening to mus...

semidead

Casual Listener

1569 Views

8 replies

1 likes

ps3
  • 1569 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Samsung 2016 Smart TV (Tizen)

Hi Spotify, when will Samsung's Tizen-based 2016 SmartTVs get a Spotify app?We got the usual suspects like, Netflix, YouTube, HBO Nordic and so on... here's waiting.

Regular

Hi Spotify, when will Samsung's Tizen-based 2016 SmartTVs get a Spotify app? We got the usual suspects like, Netflix, YouTube, HBO Nordic and so on... here's waiting.

user-removed

Not applicable

11589 Views

19 replies

10 likes

Samsung
  • 11589 Views
  • 19 replies
  • 10 likes

Superuser Contribution Can't log in!

So I had an account on spotify for about two years I used daily, But recently it logged me out for an update. It's done this before but for some reason this time I couldn't get back in. I tried every password I've ever used for any website. When I we...

Newbie

So I had an account on spotify for about two years I used daily, But recently it logged me out for an update. It's done this before but for some reason this time I couldn't get back in. I tried every...

MaryC1

Spotify Legend

783 Views

1 replies

0 likes

Music
  • 783 Views
  • 1 replies
  • 0 likes

Solved!! New album missing from windows phone

A new album just came out last night and showed up both on my Windows phone and on my Kindle. I listened to the album from my Kindle and added some songs to a playlist. Now today I go to listen to the playlist from my phone, but the songs I added are...

Casual Listener

A new album just came out last night and showed up both on my Windows phone and on my Kindle. I listened to the album from my Kindle and added some songs to a playlist. Now today I go to listen to th...

makaylasmiles

Casual Listener

1920 Views

6 replies

0 likes

Music
  • 1920 Views
  • 6 replies
  • 0 likes

Emails and some playlists are in French.

Hi I have been using Spotify for over a year now and suddenly my emails from Spotify are in French not English. Also some playlists and the 'discovery' playlist are in French but everything else is in English.

Casual Listener

Hi I have been using Spotify for over a year now and suddenly my emails from Spotify are in French not English. Also some playlists and the 'discovery' playlist are in French but everything else is i...

osornios

Spotify Star

2170 Views

3 replies

0 likes

Other
  • 2170 Views
  • 3 replies
  • 0 likes

Some playlists/emails show up in german for me.

Hey Guys, My account was recently breached a few weeks back and I got everything fixed changed my passwords ect. But now my discover weekly and some random emails from spotify show up in german. I have changed my languages and updated my payment info...

Casual Listener

Hey Guys,         My account was recently breached a few weeks back and I got everything fixed changed my passwords ect. But now my discover weekly and some random emails from s...

SpazMachine

Casual Listener

646 Views

2 replies

0 likes

  • 646 Views
  • 2 replies
  • 0 likes

Album won't show

So, today at 5AM GMT+0 the album Fuel To The Fire by Killing The Messenger was released on Spotify and iTunes. I don't have an apple product so iTunes is immediately out of the question, but once i try to search for it, it won't appear. I tweeted the...

Newbie

So, today at 5AM GMT+0 the album Fuel To The Fire by Killing The Messenger was released on Spotify and iTunes. I don't have an apple product so iTunes is immediately out of the question, but once i t...

396 Views

0 replies

0 likes

Web Player
Windows
  • 396 Views
  • 0 replies
  • 0 likes

Superuser Contribution Boton "disponible sin conexion" no aparece

Simplemente eso, en algunas playlist y algunos albumes, no aparece el mencionado boton.Se puede escuchar online sin problemas.Alguien le pasa algo similar?Uso windows phone 10

Casual Listener

Simplemente eso, en algunas playlist y algunos albumes, no aparece el mencionado boton. Se puede escuchar online sin problemas. Alguien le pasa algo similar? Uso windows phone 10

facusdivididos

Newbie

9134 Views

10 replies

0 likes

  • 9134 Views
  • 10 replies
  • 0 likes

Spotify Connect reliability vs Google Cast. Please explain why Connect Doesn't Connect.

Open Question: "Why is Spotify Connect unreliable?" I say that the feature/protocol is unreliable as I have:Used multiple mobile devices and the desktop app to control Spotify over a period of over a year.Updated all my devices regularly to the lates...

Casual Listener

Open Question: "Why is Spotify Connect unreliable?"   I say that the feature/protocol is unreliable as I have: Used multiple mobile devices and the desktop app to control Spotify over a ...

leo_jim

Regular

4553 Views

4 replies

5 likes

Connect
  • 4553 Views
  • 4 replies
  • 5 likes

Spotify Plugins and Marketplace

Wnat to increase margins spotify, allow more 3rd party development. Create a market place within app for 3rd party plugins and services ie lyrics, new user interface addons for music player, etc. Control the marketplace by closely vetting premium plu...

Casual Listener

Wnat to increase margins spotify, allow more 3rd party development.  Create a market place within app for 3rd party plugins and services ie lyrics, new user interface addons for music player, et...

dcampagne

Newbie

9709 Views

4 replies

6 likes

Mac
Web Player
Windows
  • 9709 Views
  • 4 replies
  • 6 likes

Language change

Hi. I am registered in The Netherlands so the pages come up in Dutch but I would like the language to be English. How do I make that happen? Thanks in advance for any help.

Casual Listener

Hi. I am registered in The Netherlands so the pages come up in Dutch but I would like the language to be English. How do I make that happen? Thanks in advance for any help.

ianbarlow12

Casual Listener

536 Views

2 replies

0 likes

Other
  • 536 Views
  • 2 replies
  • 0 likes

Why are the good functions being removed?

The radio funtion is where I want to start this little rant. You got rid of the radio. Then you added a "playlist radio" function that was horribly broken. It would have the same song listed 3 times out of 15 songs total? And even worse, I would set ...

Music Fan

The radio funtion is where I want to start this little rant. You got rid of the radio. Then you added a "playlist radio" function that was horribly broken. It would have the same song listed 3 times ...

rfieldy

Newbie

1969 Views

2 replies

3 likes

Linux
Mac
Web Player
Windows
  • 1969 Views
  • 2 replies
  • 3 likes

[Web Player][Other] WEB PLAYER

Improve the Player of the site, is very heavy, I have a great Notebook processor CORE i5, a good video card, and do not have many files, but even then the player keeps crashing with a message that appears in pop- up on the screen in a gray window say...

Regular

Improve the Player of the site, is very heavy, I have a great Notebook processor CORE i5, a good video card, and do not have many files, but even then the player keeps crashing with a message that ap...

332 Views

0 replies

0 likes

Other
Web Player
  • 332 Views
  • 0 replies
  • 0 likes

Superuser Contribution Bittersweet by Ellie Goulding

Is this song not licensed by Spotify? This song is from The Twilight Saga:Breaking Dawn - Part 2 album, and it's the only song in the album that's greyed out. On my iPhone, the track doesn't even show up. I live in the US.

Newbie

Is this song not licensed by Spotify? This song is from The Twilight Saga:Breaking Dawn - Part 2 album, and it's the only song in the album that's greyed out. On my iPhone, the track doesn't even sho...

kartikzzz

Newbie

3000 Views

2 replies

1 likes

Music
  • 3000 Views
  • 2 replies
  • 1 likes