Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55882 Views

7 replies

4 likes

  • 55882 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37373 Views

209 replies

18 likes

Other
  • 37373 Views
  • 209 replies
  • 18 likes

Superuser Contribution Bittersweet by Ellie Goulding

Is this song not licensed by Spotify? This song is from The Twilight Saga:Breaking Dawn - Part 2 album, and it's the only song in the album that's greyed out. On my iPhone, the track doesn't even show up. I live in the US.

Newbie

Is this song not licensed by Spotify? This song is from The Twilight Saga:Breaking Dawn - Part 2 album, and it's the only song in the album that's greyed out. On my iPhone, the track doesn't even sho...

kartikzzz

Newbie

3000 Views

2 replies

1 likes

Music
  • 3000 Views
  • 2 replies
  • 1 likes

Spotify on sonos looses connection constantly

Hi, got a sonos play 1 and set it up with my spotify account, that worked fine until the latest sonos upgrade after which sonos started to "loose connection to spotify" too often.I have tried :- unplugging my router and sonos for 30 seconds or more a...

Newbie

Hi, got a sonos play 1 and set it up with my spotify account, that worked fine until the latest sonos upgrade after which sonos started to "loose connection to spotify" too often. I have tried : ...

487 Views

0 replies

0 likes

  • 487 Views
  • 0 replies
  • 0 likes

They tell me that the ads are "inappropriate"...(sigh)

Hello, First, I love Spotify. This is not meant to be nit-picky. I am a pastor that works with teenagers and very often use Spotify to create Sunday Night playlists. Our church is unable to afford the monthly subscription for premium so we listen to ...

Newbie

Hello, First, I love Spotify. This is not meant to be nit-picky. I am a pastor that works with teenagers and very often use Spotify to create Sunday Night playlists. Our church is unable to afford th...

osornios

Spotify Star

422 Views

1 replies

0 likes

Other
  • 422 Views
  • 1 replies
  • 0 likes

Spotify borra mis canciones

Soy usuario Premium hace casi un mes y cuando finalmente termino de descargar mis canciones para escucharlas sin internet se borran. Tengo un Lumia 640, descargué casi 3000 canciones (un poco más de 5 gb) y tengo una tarjeta de 16 gb. Ya me pasó una ...

Casual Listener

Soy usuario Premium hace casi un mes y cuando finalmente termino de descargar mis canciones para escucharlas sin internet se borran. Tengo un Lumia 640, descargué casi 3000 canciones (un poco más de ...

jaed_7

Casual Listener

1802 Views

4 replies

0 likes

Music
WP 8
  • 1802 Views
  • 4 replies
  • 0 likes

Can't share updated version of playlists

Hello, Sorry if this has been asked before. I've recently updated several of my playlists, both adding and removing quite a lot of music. Yesterday I finished updating one and tried to "share" the playlist on both Facebook and tumblr. It *appeared* t...

Newbie

Hello,   Sorry if this has been asked before. I've recently updated several of my playlists, both adding and removing quite a lot of music. Yesterday I finished updating one and tried to ...

358 Views

0 replies

0 likes

Web Player
Windows
  • 358 Views
  • 0 replies
  • 0 likes

Solved!! Webplayer issue

Hi,I am not able to use spotify player on the website. There is probably issue with my username, because it contains special characters (káťa.starcová).Console error (Line 4. Column 19915):spotify.sdk.5.9.2-enc-feea156.min.js:4 Uncaught InvalidCharac...

Newbie

Hi, I am not able to use spotify player on the website. There is probably issue with my username, because it contains special characters (káťa.starcová). Console error (Line 4.  Column 19915...

Adspacess

Newbie

971 Views

2 replies

0 likes

Web Player
  • 971 Views
  • 2 replies
  • 0 likes

I cannot see the lyrics

A few weeks ago I could perfectly see the lyrics of the songs, but I can't now. It says "We will come back soon. Your conection is really slow (or weak) try again later." The truth is that the connection runs perfectly. What happens?

Newbie

A few weeks ago I could perfectly see the lyrics of the songs, but I can't now. It says "We will come back soon. Your conection is really slow (or weak) 😞 try again later." The truth is that the con...

osornios

Spotify Star

404 Views

1 replies

0 likes

Music
  • 404 Views
  • 1 replies
  • 0 likes

Not able to share a song

I´m trying to share a song with a friend, I searched for his user, followed and then right clicked on the song, selected share, send to a friend, typed his name, selected him, and wrote a little message and clicked on send at the end, after doing all...

Casual Listener

I´m trying to share a song with a friend, I searched for his user, followed and then right clicked on the song, selected share, send to a friend, typed his name, selected him, and wrote a little mess...

jeffkluna

Casual Listener

504 Views

2 replies

0 likes

Web Player
  • 504 Views
  • 2 replies
  • 0 likes

Specific Spotify use case: single playlist with recommendations

Hello!I want to listen to tracks that are mix of liked tracks and recommended tracks.Now I achieve this by listening Radio of Liked from Radio playlist. If I like a song it gets to that playlist and influences the radio. Sometimes I manually add new ...

Newbie

Hello! I want to listen to tracks that are mix of liked tracks and recommended tracks. Now I achieve this by listening Radio of Liked from Radio playlist. If I like a song it gets to that playlist ...

478 Views

0 replies

0 likes

Music
  • 478 Views
  • 0 replies
  • 0 likes

Web Player using Microsoft Edge

I'm trying to use the Microsoft Edge browser. I can log in to Spotify Web Player but it only works intermittently. It seems that when the tab it is playing in doesn't have focus, after a short time it stops playing. When you go back to that tab there...

Newbie

I'm trying to use the Microsoft Edge browser.  I can log in to Spotify Web Player but it only works intermittently.  It seems that when the tab it is playing in doesn't have focus, after a ...

Flom1010

Newbie

3065 Views

2 replies

8 likes

Web Player
  • 3065 Views
  • 2 replies
  • 8 likes

Solved!! Waste of money

I have been a premium account holder for some time now previously on my Apple phone and now on Nokia Lumia. When I had my Apple phone I could not fault the application but since having the Nokia it is slow beyond belief. I have 4G and Wifi at home of...

Newbie

I have been a premium account holder for some time now previously on my Apple phone and now on Nokia Lumia. When I had my Apple phone I could not fault the application but since having the Nokia it i...

Kookjes

Music Fan

708 Views

1 replies

1 likes

Other
  • 708 Views
  • 1 replies
  • 1 likes

[Amazon Fire TV][Running] Option to exit on Amazon Fire TV

Spotify is the only app for the Amazon Fire TV that I've come across that requires the power to be disconnected to exit the app. The previous version honoured the home button, but the latest ignores everything except left and right navigation. This i...

Casual Listener

Spotify is the only app for the Amazon Fire TV that I've come across that requires the power to be disconnected to exit the app.  The previous version honoured the home button, but the latest ig...

1000 Views

0 replies

0 likes

Amazon Fire TV
Running
  • 1000 Views
  • 0 replies
  • 0 likes

add song to playlist does not work on LG App

Hi,I have a problem with the recent Spotify app on my LG TV: the songs I add to playlists are not being updated to Spotify. only get added locally, but when I check my phone, the list is not updated. Restarting the TV clears the changes leaving the p...

Regular

Hi, I have a problem with the recent Spotify app on my LG TV: the songs I add to playlists are not being updated to Spotify. only get added locally, but when I check my phone, the list is not update...

477 Views

0 replies

0 likes

Samsung
  • 477 Views
  • 0 replies
  • 0 likes

Alexa just skips all the songs

When I say something like "Alexa, play playlist Rap", I can see Alexa choosing the correct playlist in the desktop Spotify application, and then quickly skip through/fail to play all the songs in the playlist. Nothing comes out of the speaker, and wh...

Regular

When I say something like "Alexa, play playlist Rap", I can see Alexa choosing the correct playlist in the desktop Spotify application, and then quickly skip through/fail to play all the songs in the...

927 Views

0 replies

1 likes

Other
  • 927 Views
  • 0 replies
  • 1 likes

How to view my current top artists

In the social section of settings I have turned on 'show my current top artists', however when I view my profile I can only see my recently played artists which was visible before I selected the show currwnt artists option. Where can I find my curren...

Newbie

In the social section of settings I have turned on 'show my current top artists', however when I view my profile I can only see my recently played artists which was visible before I selected the show...

8080 Views

0 replies

13 likes

Other
  • 8080 Views
  • 0 replies
  • 13 likes

windows phone lumia 650

Hello, my app doesn't work correctly on my lumia 650. thanks for helping

Newbie

Hello,   my app doesn't work correctly on my lumia 650.   thanks for helping

CarlosCerda

Casual Listener

1688 Views

6 replies

0 likes

Other
  • 1688 Views
  • 6 replies
  • 0 likes

Lieder werden seit Premium-Erwerb nicht mehr auf PS4 abgespielt

Ich habe mir Spotify Premium über den PC für meinen Account geholt. Auf meinem Smartphone lief alles super. Jedoch versuchte ich über den selben Account auf meiner Playstation Lieder abzuspielen, jedoch ohne Erfolg. Ohne Spotify Premium konnte ich no...

Newbie

Ich habe mir Spotify Premium über den PC für meinen Account geholt. Auf meinem Smartphone lief alles super. Jedoch versuchte ich über den selben Account auf meiner Playstation Lieder abzuspielen, jed...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Fisco e Spotify

Buonasera, vi scrivo per ottenere informazioni e chiarimenti riguardo l'aspetto fiscale della vostra società. Ho pubblicato alcuni album attraverso un portale chiamato WixMusic, attraverso un canone mensile questo sito da la possibilità a chiunque di...

Casual Listener

Buonasera, vi scrivo per ottenere informazioni e chiarimenti riguardo l'aspetto fiscale della vostra società. Ho pubblicato alcuni album attraverso un portale chiamato WixMusic, attraverso un canone ...

925 Views

0 replies

1 likes

Other
  • 925 Views
  • 0 replies
  • 1 likes

Playlist delete witch is delete from user

Hi everyone, i can not delete a playlist from my list. I had it subscribed and now the playlist is not reachable. Can you help me?

Casual Listener

Hi everyone,   i can not delete a playlist from my list. I had it subscribed and now the playlist is not reachable. Can you help me?  

295 Views

0 replies

0 likes

Linux
Mac
Web Player
Windows
  • 295 Views
  • 0 replies
  • 0 likes

Solved!! Help! I've been logged out my account and all music erased!

I went to use Spotify and I've been logged out of my premium account. When I logged back in with my email address, all my music including all my saved songs, playlists, everything has gone and I no longer have premium status which I am paying for as ...

Casual Listener

I went to use Spotify and I've been logged out of my premium account. When I logged back in with my email address, all my music including all my saved songs, playlists, everything has gone and I no l...

osornios

Spotify Star

1791 Views

3 replies

0 likes

Web Player
  • 1791 Views
  • 3 replies
  • 0 likes