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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12692 Views
  • 8 replies
  • 0 likes
  • Other
  • 12692 Views
  • 8 replies
  • 0 likes

UI bug when unsubscribing.

On the "oh, please don't go" page, you're missing a word: See screenshot here: http://imgur.com/vRzCzcg

  • Regular
  • On the "oh, please don't go" page, you're missing a word:   See screenshot here: http://imgur.com/vRzCzcg
  • 218 Views
  • 0 replies
  • 0 likes
  • Other
  • 218 Views
  • 0 replies
  • 0 likes

[WP8] Playlists won't sync for offline use

I have attempted to download 3 playlists to play offline. I then set offline mode to on and nothing would play. I then noticed the playlist had not synced at all, so I turned offline mode off. I went to sync again and Spotify keeps tellling me I'm of...

  • Casual Listener
  • I have attempted to download 3 playlists to play offline.   I then set offline mode to on and nothing would play.   I then noticed the playlist had not synced at all, so I turned of...
  • jmsharvey771
  • Newbie
  • 19308 Views
  • 40 replies
  • 14 likes
  • 19308 Views
  • 40 replies
  • 14 likes

Deftones - White Pony song spelling error

Wasn't sure what I should ask this, but I've noticed that the song "Knife Party" on the Deftones album, "White Pony", is incorrectly spelled as "Knife Prty". Is this something on my end? It makes searching for the song a little annoying.

  • Newbie
  • Wasn't sure what I should ask this, but I've noticed that the song "Knife Party" on the Deftones album, "White Pony", is incorrectly spelled as "Knife Prty".  Is this something on my end?  ...
  • pestbarn
  • Casual Listener
  • 1047 Views
  • 2 replies
  • 0 likes
  • 1047 Views
  • 2 replies
  • 0 likes

help

no sidebar of music that my following are listening to...? This started when I upgraded to premium. I have a Mac.

  • Casual Listener
  • no sidebar of music that my following are listening to...? This started when I upgraded to premium. I have a Mac.
  • pompombirdie
  • Casual Listener
  • 343 Views
  • 2 replies
  • 0 likes
  • Music
  • 343 Views
  • 2 replies
  • 0 likes

The Beautiful South "Choke"

Am I the only American who loves The Beautiful South? I discovered them back in the late 80s, pre-internet when they spun off from The Housemartins. Love their ironic and often sarcastic lyrics with cheerful tunes. For years, all I had was their firs...

  • Casual Listener
  • Am I the only American who loves The Beautiful South?   I discovered them back in the late 80s, pre-internet when they spun off from The Housemartins. Love their ironic and often sarcastic l...
  • kbrooksc
  • Community Legend
  • 508 Views
  • 1 replies
  • 1 likes
  • Alternative
  • 508 Views
  • 1 replies
  • 1 likes

Songs not playing in Ireland

I've used Spotify for almost a year now and in the beginning Evanesncence songs like My Immortal and Bring Me To Life played without problem. I even had those songs on a couple of playlists, but recently they were removed and they stopped showing up,...

  • Casual Listener
  • I've used Spotify for almost a year now and in the beginning Evanesncence songs like My Immortal and Bring Me To Life played without problem. I even had those songs on a couple of playlists, but rece...
  • user-removed
  • Not applicable
  • 477 Views
  • 1 replies
  • 0 likes
  • Other
  • 477 Views
  • 1 replies
  • 0 likes

Play queue cleared when reopened

This started after an update. Can't remember when. I usually just double click the Songs under Your music and let it play, and when I turn on my PC I just press play and it continues where it left off. However this has stopped working. Now after spot...

  • Casual Listener
  • This started after an update. Can't remember when.   I usually just double click the Songs under Your music and let it play, and when I turn on my PC I just press play and it continues where...
  • user-removed
  • Not applicable
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

premium

Will accept my card

  • Casual Listener
  • Will accept my card
  • Josh
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 245 Views
  • 1 replies
  • 0 likes

Missing Gojira Albums

Please add the following albums:Gojira - From Mars to SiriusGojira - The Way of All FleshThanks!

  • Newbie
  • Please add the following albums: Gojira - From Mars to Sirius Gojira - The Way of All Flesh Thanks!
  • kbrooksc
  • Community Legend
  • 785 Views
  • 1 replies
  • 5 likes
  • Metal
    Request
  • 785 Views
  • 1 replies
  • 5 likes

Windows Phone 8.1 Local files.

Hello. I would like to synchronize playlist made of local mp3 files from computer to my mobile phone. Is it even possible? Are You going to add this option in mobile app?

  • Newbie
  • Hello. I would like to synchronize playlist made of local mp3 files from computer to my mobile phone. Is it even possible? Are You going to add this option in mobile app?
  • Zeronin
  • Casual Listener
  • 532 Views
  • 2 replies
  • 1 likes
  • 532 Views
  • 2 replies
  • 1 likes

Inconsistent alerts/notificatons from artists I follow

I don't know why it is, but the alerts/notifications for when an artist I follow releases a new track, album, etc., I do not always receive a notificaton that new material is now available on Spotify. For example, I just went to an artist's page that...

  • Regular
  • I don't know why it is, but the alerts/notifications for when an artist I follow releases a new track, album, etc., I do not always receive a notificaton that new material is now available on Spotify...
  • jawman
  • Regular
  • 807 Views
  • 5 replies
  • 0 likes
  • 807 Views
  • 5 replies
  • 0 likes

Somehow music I recently listened to got deleted from Spotify

I listened to Misty Edwards Album Fling Wide and somehow it got deleted few days ago. Why? I can only listen to one track of the songs, all the others are gone.

  • Casual Listener
  • I listened to Misty Edwards Album Fling Wide and somehow it got deleted few days ago. Why? I can only listen to one track of the songs, all the others are gone.
  • frog0ne
  • Casual Listener
  • 678 Views
  • 2 replies
  • 0 likes
  • 678 Views
  • 2 replies
  • 0 likes

Windows phone app not comming back straight to the player after last update

Windows phone 8.1 (nokia lumia 1020) Spotify version 4.0.5347.25959 After this last update Spotify isn't coming back from other apps or the home screen into the music player anymore. It always "close" the player and opens up on the last part/list I w...

  • Visitor
  • Windows phone  8.1 (nokia lumia 1020) Spotify version 4.0.5347.25959 After this last update Spotify isn't coming back from other apps or the home screen into the music player anymore. It alw...
  • bhobg
  • Regular
  • 2962 Views
  • 13 replies
  • 2 likes
  • 2962 Views
  • 13 replies
  • 2 likes

copy http link

trying to copy a playlist to facebook. at times, the link copied shows an older version of my playlist (i am constantly updating by deleting and adding songs). found a fix at https://developers.facebook.com/tools/debug but it no longer seems to work....

  • Casual Listener
  • trying to copy a playlist to facebook.   at times, the link copied shows an older version of my playlist (i am constantly updating by deleting and adding songs).     fou...
  • magaspen
  • Casual Listener
  • 955 Views
  • 2 replies
  • 0 likes
  • Other
  • 955 Views
  • 2 replies
  • 0 likes

[Windows Phone 8] Can't Play Music

Using the updated Spotify for Windows Phone 8.1 (4.0.5360.30235) and now when hitting the "Shuffle Play" button, the "loading" screen comes up (presumably to play the new video ad I saw mentioned on all platforms a few days ago: https://news.spotify....

  • Casual Listener
  • Using the updated Spotify for Windows Phone 8.1 (4.0.5360.30235) and now when hitting the "Shuffle Play" button, the "loading" screen comes up (presumably to play the new video ad I saw mentioned on ...
  • 537 Views
  • 0 replies
  • 0 likes
  • 537 Views
  • 0 replies
  • 0 likes

Solved!! How do I report a glitchy song?

I've noticed a song on Spotify that seems to be a bit glitchy, for want of a better word. There's a couple of moments in the song that have a funny skipping effect, which I don't think is an intended part of the song (I could be wrong though!). The s...

  • Regular
  • I've noticed a song on Spotify that seems to be a bit glitchy, for want of a better word. There's a couple of moments in the song that have a funny skipping effect, which I don't think is an intended...
  • shaundon
  • Regular
  • 961 Views
  • 2 replies
  • 0 likes
  • Other
  • 961 Views
  • 2 replies
  • 0 likes

AD conversions

Hi, I have a S/PDIF connection from my PC to active speakers where DA conversion is done. Will the PC also do first DA conversion and then AD conversion before the bit stream goes to speakers via S/PDIF cable. I would like to avoid additional convers...

  • Newbie
  • Hi,   I have a S/PDIF connection from my PC to active speakers where DA conversion is done. Will the PC also do first DA conversion and then AD conversion before the bit stream goes to spe...
  • 183 Views
  • 0 replies
  • 0 likes
  • Other
  • 183 Views
  • 0 replies
  • 0 likes