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Samsung Galaxy S7
My Question or Issue
Dear Spotify support and responibles,
I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 years old, as an own account - only via Spotify-Kids (which is not an option in our case). Spotify says, members have to be 18 years old or at least 16 years old. Why don´t you mention this in your terms, when I´m in the buying process for such an account. "Family" says adults and kids with a certain age - so it should be clearly said for which age we can use what.
On the other hand, if I search in Google, it says - for Germany - that the age is at least 14 years. Our daughter is 14 years old.
What is correct? And what can we do now?
Thanks and best regards,
P.s.: using your help/support here is not very self-explaining and results in a lot of mistakes.
Solved! Go to Solution.
Hey @ostkaka22, thanks for reaching out to the Community!
As stated in the Terms and Conditions of Spotify, under Section 1 it states: "To use the Spotify Services and access Content, (1) you must be 18 years of age or older, 16 years of age or older and has your parent or guardian's consent to the Agreements".
Unfortunately, your daughter isn't of age to use the Spotify services at the moment. The only option available is they can use Spotify Kids. More info here.
I'll pass your feedback about the age limit to the right teams at Spotify. and you can always create an Idea about this here.
I hope this sheds some light on the situation, but don't hesitate to let me know if I can help with anything else!