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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136603 Views
  • 32 replies
  • 8 likes
  • 136603 Views
  • 32 replies
  • 8 likes

Superuser Contribution Google Home Mini promo

I just signed up to family share plan that includes the Google Home mini for $.99Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is needed to purchase the Google home mini via the Google web...

  • Casual Listener
  • I just signed up to family share plan that includes the Google Home mini for $.99 Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is n...
  • blade02892
  • Casual Listener
  • 3726 Views
  • 12 replies
  • 0 likes
  • 3726 Views
  • 12 replies
  • 0 likes

Cancelled account, but cant change family address

Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I mu...

  • Newbie
  • Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account u...
  • Billy-J
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • address
  • 540 Views
  • 1 replies
  • 0 likes

Wrong name on my account

Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. It's my Spotify account and my email and she got nothing to do with it. My X and I u...

  • Visitor
  • Me and my gf just moved in together. I changed adress.    She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name.    I...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! address for family account with facebook sign up? HELP :(

PlanPremium FAMILYCountryIRELAND My Question or IssueHi what address do i use when ive started family i signed up with facebook and live in new house now,plus my papypal address is linked to new home?my family members are being promted for an address...

  • Casual Listener
  • Plan Premium FAMILY Country IRELAND       My Question or Issue Hi what address do i use when ive started family i signed up with facebook and live in new house now,plus my p...
  • Reidyp1983
  • Casual Listener
  • 1316 Views
  • 2 replies
  • 0 likes
  • 1316 Views
  • 2 replies
  • 0 likes

Family Premium in Qatar

Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I checked there is only option for Premium, but not family, is Family ...

  • Newbie
  • Hi,   I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I c...
  • Maxim
  • Spotify Star
  • 1053 Views
  • 1 replies
  • 0 likes
  • 1053 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for family subscription but is not working

PlanPremiumCountry GreeceDevice(Samsung Galaxy j3)Operating System( Android .) My Question or IssueI had premium account and I upgraded to premium family. I have been charged 83 euros but I don't have family! The transaction id is 995704060695107 I h...

  • Newbie
  • Plan Premium Country  Greece Device (Samsung Galaxy j3) Operating System ( Android .)   My Question or Issue I had premium account and I upgraded to premium family. I have been c...
  • Peter
  • Spotify Legend
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Re: Family Members removed from main account

I have exactly the same problem. All three of my childrens family premium should dere removed yesterday. All payments paid on time. I have had no emails from Spotify informing me of any problems or pending cancellation. Very frustrated. Kids worried ...

  • Newbie
  • I have exactly the same problem.  All three of my childrens family premium should dere removed yesterday.  All payments paid on time. I have had no emails from Spotify informing me of any p...
  • Peter
  • Spotify Legend
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Can't Redeem Free Google Home Mini

Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to make sure we will in fact be receiving one

  • Casual Listener
  • Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to m...
  • Peter
  • Spotify Legend
  • 818 Views
  • 3 replies
  • 5 likes
  • 818 Views
  • 3 replies
  • 5 likes

Superuser Contribution Auto-upgraded and charged?

I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been in Spotify in the last bit, so I would never have upgraded to a plan...

  • Newbie
  •   I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device.  I have no family living here, and have not been i...
  • Peter
  • Spotify Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify family premium problem

PlanPremium familyCountry PolandDeviceiPhone X, PC’s, S9+, IphonesOperating SystemIOS 12, Windows 10, newest android My Question or Issue hello, everytime i renewing family subscription, Every member gets kicked, localisations /addres are confirmed o...

  • Casual Listener
  •   Plan Premium family Country  Poland Device iPhone X, PC’s, S9+, Iphones Operating System IOS 12, Windows 10, newest android   My Question or Issue  hello, everytime i...
  • Peter
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry ItalyDeviceIphone7Operating System(iOS 10 My Question or Issue Ho attivato un abbonamento premium family e vorrei...

  • Casual Listener
  • ...0   My Question or Issue  Ho attivato un abbonamento premium family e vorrei condividerlo con i miei coinquilini però dopo aver mandato loro l’invito non li fa accedere dicendo che l...
  • Peter
  • Spotify Legend
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Casting dropouts issues, Spotify family alternatives

We have basically had it with the casting dropouts on Spotify, weeks now of not being able to cast one song with out dropouts.All software is up to date, strong WiFi, devices within metres of each other. Constant dropouts. Zero help from Spotify bar ...

  • Music Fan
  • ...ach other. Constant dropouts.  Zero help from Spotify bar us helping each other.   Cancelling Spotify, what alternative has the same type of family accounts?   Plan Family premium C...
  • Peter
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • Casting
    Dropping
    intermittently
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan invites say I'm someone else

Plan: PremiumCountry: USA My Question or Issue:When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Zach invited you to his account." My name is not Zach. How can I fix this?

  • Casual Listener
  • Plan: Premium Country: USA     My Question or Issue: When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says  "Z...
  • Peter
  • Spotify Legend
  • 559 Views
  • 4 replies
  • 0 likes
  • 559 Views
  • 4 replies
  • 0 likes

Superuser Contribution Puedo pagar spotify premium familiar anual

PremiumCountryCosta Rica DeviceSamsung J7 ProOperating SystemAndroid 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero saber como hacerlo y si me pueden hacer un descuento al pagar anualmente.

  • Newbie
  • Premium Country Costa Rica  Device Samsung J7 Pro Operating System Android 8.1.0   My Question or Issue  Me gustaría pagar mi suscripción anual este fin de año y me quiero sab...
  • Peter
  • Spotify Legend
  • 9232 Views
  • 1 replies
  • 0 likes
  • 9232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account removed from Spotify Family subscription

PlanPremium FamilyCountry BelgiumDeviceSamsung A3 2017Operating System My Question or Issue My account has recently been removed from a SPOTIFY family subscription.I ask the owner of the Family account to send me a new invitation to join again the su...

  • Newbie
  • Plan Premium Family Country  Belgium Device Samsung A3 2017 Operating System   My Question or Issue   My account has recently been removed from a SPOTIFY family subscription....
  • Peter
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Family plan

PlanPremiumCountry DeviceMac miniOperating SystemiOS 10 My Question or IssueI upgraded to Family Premium and when we try and accept the invite it takes us to our payment information, which has not changed. When i type the link sptify.com/family/redee...

  • Newbie
  •   Plan Premium Country   Device Mac mini Operating System iOS 10   My Question or Issue I upgraded to Family Premium and when we try and accept the invite it takes us to o...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Not able to access my family account

PlanFamilyCountry IrelandDeviceOne +Operating SystemAndroid My Question or Issue We have a family plan in the house which I have been invited to but when I get the link in the email and enter my address for verification it just refuses to allow me in...

  • Newbie
  • Plan Family Country  Ireland Device One + Operating System Android   My Question or Issue  We have a family plan in the house which I have been invited to but when I get t...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

family plan

How can I see my address? I started family plan but i didn't determine address. That's why, I'm not able to invite my roommates. Can you help me about it??

  • Newbie
  • How can I see my address? I started family plan but i didn't determine address. That's why, I'm not able to invite my roommates. Can you help me about it??
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Can't add previous family memeber to new family plan subscription

PlanPremium FamilyCountry PhilippinesDeviceiphone 6Operating SystemiOS 12 My Question or Issue My subscription was cancelled and I just restarted my family premium but my previous members were gone. When I tried to send them an invite again, they get...

  • Casual Listener
  •   Plan Premium Family Country  Philippines Device iphone 6 Operating System iOS 12   My Question or Issue  My subscription was cancelled and I just restarted my family...
  • ErickRGuetta
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

¿Cómo cambio mi nombre de usuario?

Quiero poner un nombre más llamativo, como el que tengo ahora mismo en la Comunidad. Envés de muchas letras y números (l9kil2asjdnq9sskl) ¡Ayuda por favor!

  • Newbie
  • Quiero poner un nombre más llamativo, como el que tengo ahora mismo en la Comunidad. Envés de muchas letras y números (l9kil2asjdnq9sskl) ¡Ayuda por favor!  
  • Jose_M
  • Spotify Star
  • 4650 Views
  • 1 replies
  • 1 likes
  • Nombre Usuario
  • 4650 Views
  • 1 replies
  • 1 likes