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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134600 Views
  • 32 replies
  • 8 likes
  • 134600 Views
  • 32 replies
  • 8 likes

Student and Family Subscriptions in Egypt

Hi,I'd like to know if student and family subscription will be available in Egypt any time soon.

  • Casual Listener
  • Hi, I'd like to know if student and family subscription will be available in Egypt any time soon.
  • Maxim
  • Spotify Star
  • 1713 Views
  • 1 replies
  • 7 likes
  • Egypt
    MENA
    Student
  • 1713 Views
  • 1 replies
  • 7 likes

Accepted Invite and redirected to subscription page

PlanPremiumCountry IrelandDevice(iPhone 6, Desk Top's)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have upgrade to Premium family and when we accept invite, we are redirected to subscription and payment page and not a ...

  • Newbie
  • Plan Premium Country  Ireland Device (iPhone 6, Desk Top's) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Have upgrade to Premium family...
  • Agustin6
  • Composer
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Canceled Spotify Family Plan but still charged

I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the Spotify FAQ, which said you need to cancel current subscriptio...

  • Visitor
  • I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the S...
  • Billy-J
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked / Unknown Members Added for Google Home Mini Promotional Code

Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for the long post with all the pictures however I feel they are necessary to fully ...

Capture_Spotify_Tweet1.JPG Capture_Spotify_Tweet2.JPG Capture_Spotify_Tweet3.JPG Capture_Spotify_Google Mini Now Available.jpg
  • Casual Listener
  • Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App?   My Question and Issue: Sorry in advance for t...
  • carmichael
  • Casual Listener
  • 2795 Views
  • 2 replies
  • 0 likes
  • Account
    fraud
    google
    Home
    Mini
    promo
  • 2795 Views
  • 2 replies
  • 0 likes

Superuser Contribution mail d'invitation non reçu

Bonjour, Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'ai changé d'exploreur au cas ou, mais je ne pense pas que cela soit la cau...

  • Newbie
  •   Bonjour,    Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'...
  • Peter
  • Spotify Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Signed up for the Family Plan for 30 days on 11/14 but premium ends on 12/4.

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemWindows 7 My Question or Issue Not getting full 30 days.

  • Casual Listener
  • Plan Premium Country  US Device Samsung Galaxy S8 Operating System Windows 7   My Question or Issue  Not getting full 30 days. 
  • Maxim
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plano Familiar endereços diferentes.

uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok.acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta na casa nova. sem problemas.a questão é que quando eu vo...

  • Casual Listener
  • uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok. acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta n...
  • Bittencourt
  • Spotify Star
  • 2955 Views
  • 2 replies
  • 0 likes
  • 2955 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas com o endereço

Boa tarde, já é meu terceiro contato.Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro no mesmo lugar do administrador da conta.

  • Newbie
  • Boa tarde, já é meu terceiro contato. Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro ...
  • Bittencourt
  • Spotify Star
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Falha de pagamento

Boa tarde Nao estou conseguindo realizar o pagamento me apresanta o erroFalha no pagamento Tente novamente ou use outra forma de pagamento.Ja entrei em contato com a operado de cartao e eles me afirmaram que nao tem erros no cartaoalguem pode me ajud...

  • Newbie
  • Boa tarde Nao estou conseguindo realizar o pagamento me apresanta o erro Falha no pagamento Tente novamente ou use outra forma de pagamento. Ja entrei em contato com a operado de cartao e eles me a...
  • Bittencourt
  • Spotify Star
  • 491 Views
  • 2 replies
  • 0 likes
  • Premium
  • 491 Views
  • 2 replies
  • 0 likes

I got auto-signed up for Premium Family???

PlanPremiumCountry GBDeviceiPhone 6S PlusOperating SystemiOS My Question or Issue I was a Premium member and my subscription renewed monthly on the 1st. All of a sudden, I get a notification yesterday that says I've signed up for Premium Family (I di...

  • Newbie
  • ...udden, I get a notification yesterday that says I've signed up for Premium Family (I didn't), and that I will be charged the Family rate on the 25th. I cancel Family right away and go back to P...
  • Jose_M
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeem family code

Hi, I am trying to add a family member to my premium plan. I have sent an invite to the email, which they've received. When they click 'accept invitation' it just takes them to my billing page and not a page were they can enter their code. I'm using ...

  • Regular
  • Hi, I am trying to add a family member to my premium plan.   I have sent an invite to the email, which they've received. When they click 'accept invitation' it just takes them to my billing p...
  • Katerina
  • Spotify Legend
  • 5333 Views
  • 1 replies
  • 0 likes
  • Account
  • 5333 Views
  • 1 replies
  • 0 likes

Superuser Contribution was I charged extra?

PlanPremiumCountry United StatesDeviceDell Operating SystemWindows 10 My Question or Issue It says I would be charged $0.99 for the first 3 months, but I was charged $5.39 so obviously, they charged the $4.99 instead. I already had a hulu account, co...

  • Newbie
  • Plan Premium Country  United States Device Dell  Operating System Windows 10   My Question or Issue  It says I would be charged $0.99 for the first 3 months, but I was c...
  • Katerina
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Student
  • 443 Views
  • 1 replies
  • 0 likes

Google Home Mini - Commitment

I am considering signing up for the Spotify Premium Family plan. Aside from the $14.99 monthly fee, is there any sort of commitment before getting the free google home mini? For example, can it be cancelled after one month? Or does the device not shi...

  • Newbie
  •     I am considering signing up for the Spotify Premium Family plan. Aside from the $14.99 monthly fee, is there any sort of commitment before getting the free google home mini? For e...
  • Maxim
  • Spotify Star
  • 622 Views
  • 3 replies
  • 1 likes
  • 622 Views
  • 3 replies
  • 1 likes

Superuser Contribution Family Plan and Travelling

Started the family plan for my wife and I while my wife was travelling abroad. Now she can't use Spotify at all, although we used to share the same Premium account just fine.Is this how the system is designed or can someone please help us so my wife ...

  • Casual Listener
  • Started the family plan for my wife and I while my wife was travelling abroad. Now she can't use Spotify at all, although we used to share the same Premium account just fine. Is this how the s...
  • Guido
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes

Spotify - Google Home Mini Promotion

Received the email to claim the promotion but it directs me to the Puerto Rico site in which the device is not available, but my account is USA with Puerto Rico as a State.

  • Newbie
  • Received the email to claim the promotion but it directs me to the Puerto Rico site in which the device is not available, but my account is USA with Puerto Rico as a State.       &...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't invite additional family members

PlanPremium for FamilyCountryNew Zealand DeviceTried on various devicesOperating SystemTried on various OS and browsers My Question or Issue The first family member I sent an invite to received it and accepted and works fine. But every invite since s...

  • Casual Listener
  • Plan Premium for Family Country New Zealand   Device Tried on various devices Operating System Tried on various OS and browsers   My Question or Issue  The first family m...
  • Peter
  • Spotify Legend
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Miembro de cuenta familiar eliminado

Uno de los miembros de mi familia, incluido en mi cuenta premium familiar fue eliminado luego de meses de estar haciendo uso del servicio. Cuando lo quiero volver a incluir, da error, que no pudo ser incluido correctamente.

  • Newbie
  • Uno de los miembros de mi familia, incluido en mi cuenta premium familiar fue eliminado luego de meses de estar haciendo uso del servicio.  Cuando lo quiero volver a incluir, da error, que no p...
  • Peter
  • Spotify Legend
  • 2510 Views
  • 3 replies
  • 1 likes
  • Family premium eliminated
  • 2510 Views
  • 3 replies
  • 1 likes

Superuser Contribution Parental controls

The earliest I saw was 2012 when this was first suggested. It's been 6 years and there is still no way to set parental controls on a family plan from the main account. When you add/edit people on an account there should be an option to set parental c...

  • Newbie
  • The earliest I saw was 2012 when this was first suggested. It's been 6 years and there is still no way to set parental controls on a family plan from the main account. When you add/edit people on a...
  • Peter
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 3 likes
  • 311 Views
  • 1 replies
  • 3 likes

Solved!! Move along

My problem was solved. No worries here.

  • Newbie
  • My problem was solved. No worries here. 🙂
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 1 likes
  • 299 Views
  • 1 replies
  • 1 likes

Unable to join Premium Family plan

My Question or IssueI am unable to join my roomates family plan. I get a message stating that I can switch family plan once every 12 months. But I am currently not on any active family plan and my previous attempt to join one was not approved as I wa...

  • Newbie
  • My Question or Issue I am unable to join my roomates family plan. I get a message stating that I can switch family plan once every 12 months. But I am currently not on any active family plan and m...
  • Billy-J
  • Spotify Star
  • 561 Views
  • 1 replies
  • 0 likes
  • Family Plan
    switching
  • 561 Views
  • 1 replies
  • 0 likes