Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77328 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94880 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77773 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208791 Views
267 replies
35 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Desktop (Windows 10)Operating System(Android Pie One UI, Windows 10) My Question or IssuePreviously, I use premium for students and pay 5 EUR per month. A friend of mine wants to send me an invitatio...
...remium for students and pay 5 EUR per month. A friend of mine wants to send me an invitation to use Family Premium, which will cost me 2,5 EUR per month. I already cancelled of my current premium. The p...
Roadie
1121 Views
7 replies
0 likes
Plan Family PremiumCountry SingaporeDevice Sony XZ1Operating System Android My Question or IssueWe recently cancelled our family subscription due to some reasons and wanted to resubscribe back. However, upon subscription our address was not prompted ...
Plan Family Premium Country Singapore Device Sony XZ1 Operating System Android My Question or Issue We recently cancelled our family subscription due to some r...
Spotify Star
452 Views
1 replies
0 likes
PlanFree/Premium > FamilyCountryAUSDeviceiphone, Macbook ProOperating SystemiOS, macOS My wife used an email address for my Spotify account in the US. This invite has been cancelled and resent to the email I use in Australia. I haven't received the i...
Plan Free/Premium > Family Country AUS Device iphone, Macbook Pro Operating System iOS, macOS My wife used an email address for my Spotify account in the US. This invite has been c...
Roadie
406 Views
1 replies
0 likes
Hi, I've signed up for Premium for Family and need to create a subaccount for my daughter, however I've tried creating a free account in three different browsers now (Opera 60, Safari 12.1.1 and Firefox 67.0.1, all on macOS 10.14.5) and each time it ...
Hi, I've signed up for Premium for Family and need to create a subaccount for my daughter, however I've tried creating a free account in three different browsers now (Opera 60, Safari 12.1.1...
Roadie
539 Views
3 replies
0 likes
Plan: PremiumCountry: TurkeyDevices: HTC Desire Eye, Lenovo IdeaPad 510Operating System: Android Oreo, Windows 10My IssueHello. On February 20, I became a premium member of the family. However, when I looked at my credit card statement, I still saw t...
Plan: Premium Country: Turkey Devices: HTC Desire Eye, Lenovo IdeaPad 510 Operating System: Android Oreo, Windows 10 My Issue Hello. On February 20, I became a premium member of the family. H...
Roadie
401 Views
1 replies
0 likes
Hallo. Ich habe mir Spotify Premium Family gekauft. Es nun mit meinem Freund geteilt.Jetzt möchte ich es bei meiner Schwester auch machen. Wir haben die Email mit dem Code bekommen...gehen darauf und möchten und anmelden..nur auf ihrem Handy geht es ...
Hallo. Ich habe mir Spotify Premium Family gekauft. Es nun mit meinem Freund geteilt.Jetzt möchte ich es bei meiner Schwester auch machen. Wir haben die Email mit dem Code bekommen...gehen darauf u...
Spotify Legend
678 Views
1 replies
0 likes
Hi everyone I am currently in the United Kingdom with my partner for a few months (usually live in New Zealand). He just signed up to Premium Family for us however when I use the invite code it says the country is wrong. His account is under NZ and m...
Hi everyone I am currently in the United Kingdom with my partner for a few months (usually live in New Zealand). He just signed up to Premium Family for us however when I use the invite c...
Roadie
449 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
367 Views
1 replies
0 likes
I got a family membership (Premium for Family) while getting married. I add my address to system but, i do not remember. My home address was new and i did not fill address carefully. So i can not add my family to members to system. I waited to cancel...
I got a family membership (Premium for Family) while getting married. I add my address to system but, i do not remember. My home address was new and i did not fill address carefully. So i c...
Spotify Legend
659 Views
2 replies
1 likes
Hi,I keep trying to invite a member of my household to Spotify for Family. He receives the 'Accept Invitation' button in the email but it takes him to a page that asks for payment of $22.50 per month (which I already pay on this existing account). No...
Hi, I keep trying to invite a member of my household to Spotify for Family. He receives the 'Accept Invitation' button in the email but it takes him to a page that asks for payment of $22.50 per m...
Spotify Legend
918 Views
3 replies
0 likes
I have a family plan and have been sent 2 or 3 emails asking me to reset my password but the emails have been in spanish. is there a current scam out with this?Also i got an email sying that Spotify couldnt comfirm the address of one of my family mem...
I have a family plan and have been sent 2 or 3 emails asking me to reset my password but the emails have been in spanish. is there a current scam out with this? Also i got an email sying that S...
Spotify Legend
504 Views
2 replies
0 likes
PlanPremium/Familiar PlanCountryMexicoDeviceiPhone 8Operating SystemiOS 12 My Question or IssueHi, one member of my family was eliminated from my Familiar Plan, apparently she didn't notice an email about that issue and was eliminated from the Plan. ...
Plan Premium/Familiar Plan Country Mexico Device iPhone 8 Operating System iOS 12 My Question or Issue Hi, one member of my family was eliminated from my Familiar Plan, apparently s...
Spotify Legend
795 Views
5 replies
0 likes
PlanFamily PremiumCountryEstonia My Question or Issue I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I live in the same address with my sister who has famili premium, and afer entering the addr...
Plan Family Premium Country Estonia My Question or Issue I joined with family account and it worked well about 2 weeks, when the address confirmation mail came. I...
Roadie
716 Views
3 replies
0 likes
Hi! Could someone help me? My name has changed since i put my uncle at my plan.Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar.
Hi! Could someone help me? My name has changed since i put my uncle at my plan. Oi! Alguém pode me ajudar? Meu nome mudou desde que eu coloquei meu tio em meu plano familiar.
Roadie
486 Views
1 replies
0 likes
Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my account, Spotify tells me I am in a Family account. Which is a...
Since of this month, I've been kicked out of a Spotify Family account. So it seems, because the admin can't see my account in his Spotify Family plan. At the same time, when I log into my a...
Spotify Legend
7574 Views
4 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just changed plans from Premium to Premium for Family. I also had my Hulu account linked. I...
...ust changed plans from Premium to Premium for Family. I also had my Hulu account linked. I just discovered that I no longer have access to Hulu and my Hulu subscription has been cancelled.&n...
Spotify Star
485 Views
1 replies
2 likes
PlanPremiumCountryPolandDeviceMi 5Operating SystemAndroid 7.0 My Question or IssueI can't use my premium account. Your system kick me out of my premium for family.
Plan Premium Country Poland Device Mi 5 Operating System Android 7.0 My Question or Issue I can't use my premium account. Your system kick me out of my premium for family.
Roadie
362 Views
1 replies
0 likes
FamiliarPremiumPERU Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) tengo Problemas para configurar a mis familiares , les aparece que no se pueden conectar . Ellos estuvieron conectado...
Familiar Premium PERU Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) tengo Problemas para configurar a...
Spotify Legend
427 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue I have the family plan right now but I want to switch to the 99 cents for 3 months promotion. For some reason, the promotion doesn't show up for me. Do I need to cancel th...
Plan Premium Country Device (iPhone 😎 Operating System (iOS 10) My Question or Issue I have the family plan right now but I want to switch to the 99 cents for 3 m...
Spotify Star
507 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan’t add members to existing family account
...dd members to existing family account
Spotify Star
418 Views
1 replies
0 likes
