Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
None of the below information is required.PlanPremium for familyCountry CanadaDeviceLG k4Operating SystemAndroid 6.0.1 My Question or IssueI'm trying to accept the invitation to join the family account for my child on their device. All the fields (na...
PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...
Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...
I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...
PlanPremiumCountryHong KongDevicePC / Android
I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a premium subscription to add to an echo device. Also, perhaps a related ...
Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.
PlanFamily Plan Country GB DeviceSamsung Galaxy 7, Apple iPad, Desktop computer Operating SystemIOS 10, Android, Windows 10 My Question or Issue Hello,I have recently added my husband and mother to my family account however, their accounts have not b...
Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...
PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)
PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...
PlanPremium for family Country ItalyDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueHello, the payment for my family account was updated, but the account doesn't work. What can I do?
We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we all continue with our own logins to keep our saved p...
PlanFamily PremiumCountryBelgiumDeviceAll devicesOperating SystemAndroid and Windows 10 with chrome My Question or IssueHello community Spotify,I joined spotify from a member of my family and would like to leave this service.When I delete this one in...
PlanPremiumCountry TurkeyOperating SystemWindows 10-Android My Question or Issue Hello there spotify community people again. A while ago I had an issue about containing my father (my own father that I live in the very same house and share the same la...
PlanFreeCountryAustraliaDeviceiphone 6sOperating SystemWindows 10 My Question or IssueI have been trying to accept my friends invitation but it won’t let me join there family premium plan. Pls help
Hello, I have a premium family plan under my account and everyone else in my family is able to join the plan except for one person. She keyed in the correct address information into the invite but somehow she is still unable to join. I have resent th...
my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a loyal fan of spotify.
Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending the invite and putting the correct address in doesn'...