Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131484 Views
  • 32 replies
  • 8 likes
  • 131484 Views
  • 32 replies
  • 8 likes

Family Subscription now working

My Question or IssueMy wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this is the secont time it has happened this is rediculous....

  • Newbie
  • My Question or Issue My wife and I have an account which we linked to another with the family plan, it kicked us out because you weren't able to verify our residence. We all live together and this i...
  • Billy-J
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 434 Views
  • 1 replies
  • 0 likes

WRONG ADDRESS?

PlanPremium CountrySIngapore My Question or Issue I have subscribed to the family plan. I entered the right address and so have my family. But they were unable to join. Is there any way I can check my own address? Whats so secretive actually? I can c...

  • Newbie
  •   Plan Premium   Country SIngapore         My Question or Issue  I have subscribed to the family plan. I entered the right address and so have my family....
  • Billy-J
  • Spotify Star
  • 1041 Views
  • 1 replies
  • 1 likes
  • address
    Help
    Premium
  • 1041 Views
  • 1 replies
  • 1 likes

Family plan with child out of state

Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I add my son with the family plan or do I need a separate...

  • Newbie
  • Hello, I am currently a premium subscriber. I would like to start the family subscription but my son is out of state. In the family plan, it states people in the same household can use it. Can I a...
  • Billy-J
  • Spotify Star
  • 922 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 922 Views
  • 1 replies
  • 0 likes

Conta Premium

Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve. Por favor alguem ajuda

  • Visitor
  • Paguei a conta premium para universitarios, o pagamento ja foi confirmado por email mas ate agora minha conta continua free. Ja olhei os topicos de ajuda e nada resolve.  Por favor alguem ajuda...
  • Luke
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Family plan name

PlanFamilyCountry UK I just upgraded to the family plan and I entered a family member as the family plan details. How do you change the family plan name ?

  • Casual Listener
  • Plan Family Country  UK     I just upgraded to the family plan and I entered a family member as the family plan details.  How do you change the family plan name ?  
  • wlw_wl
  • Newbie
  • 395 Views
  • 5 replies
  • 0 likes
  • 395 Views
  • 5 replies
  • 0 likes

Invitation for family account member isn't sent

PlanFamily AccountCountry GermanyMy Question or Issue Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-mail address, so I inserted the first name and the surname as well as the facebook e...

  • Newbie
  •   Plan Family Account Country  Germany My Question or Issue  Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-m...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Jugendschutz im Family Account

Hallo,wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten?Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" oder "Benjamin Blümchen" oder Baby Schlaflieder.Doch auch meinem...

  • Newbie
  •   Hallo, wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten? Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" o...
  • Maxim
  • Spotify Star
  • 1969 Views
  • 1 replies
  • 1 likes
  • Jugendschutz
  • 1969 Views
  • 1 replies
  • 1 likes

Use spotify downloaded music from my server

Hi, I want to develop an app which uses streaming music. I was thinking to purchase a premium account allowing me to download up to 10000 songs to my local disk. I want to use those downloaded songs (stored in my server) where users of my app can lis...

  • Newbie
  • ...hose downloaded songs (stored in my server) where users of my app can listen to them freely. Is it legal to share those songs among others publicly for free?   Thanks in advance.   Best, Raúl
  • Billy-J
  • Spotify Star
  • 993 Views
  • 1 replies
  • 0 likes
  • Other
  • 993 Views
  • 1 replies
  • 0 likes

Solved!! Sou bloqueada de entrar no plano familiar

PlanoFamiliar PaísBrasil AparelhoIphone8 Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e tivemos um problema técnico, entrei pelo chat e a atendente disse que pra resolver e...

  • Casual Listener
  • Plano Familiar   País Brasil   Aparelho Iphone8   Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e ...
  • Bittencourt
  • Spotify Star
  • 1306 Views
  • 3 replies
  • 0 likes
  • 1306 Views
  • 3 replies
  • 0 likes

i need help

I and my mother live in the same address but the application is removing her account from the family plan

  • Newbie
  •  I and my mother live in the same address but the application is removing her account from the family plan  
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

hi

hi i just have paid te premium then later i paid the family premium do i lost the first payment

  • Newbie
  • hi i just have paid te premium then later i paid the family premium do i lost the first payment
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Paid for premium but it did not work

Another data point -- signed up for Premium trial, got receipt. Have followed uninstall directions and restarted. Still offers me ads, upgrade and got select Premium preference options.

  • Casual Listener
  • Another data point -- signed up for Premium trial, got receipt. Have followed uninstall directions and restarted. Still offers me ads, upgrade and got select Premium preference options.
  • Billy-J
  • Spotify Star
  • 452 Views
  • 3 replies
  • 0 likes
  • Student
  • 452 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get the songs I want

PlanPremiumCountryTaiwanDeviceAsus ZenphoneOperating SystemAndroid My Question or IssueI love Spotify's most functions like playlist,so you can share to others.But my most big problem is that I can't get the song I want from Spotify in my reigon.I ha...

  • Newbie
  • Plan Premium Country Taiwan Device Asus Zenphone Operating System Android   My Question or Issue I love Spotify's most functions like playlist,so you can share to others.But my most bi...
  • Guido
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Other
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar

My Question or Issue Quisiera elevar mi plan de PREMIUM a FAMILIAR, deseo saber como puedo hacer para que mi hijo que vive en otro pais lo pueda usar simultaneamente, sin necesidad de botar el acceso a otro miembro del plan. Gracias.

  • Newbie
  •  My Question or Issue  Quisiera elevar mi plan de PREMIUM a FAMILIAR, deseo saber como puedo hacer para que mi hijo que vive en otro pais lo pueda usar simultaneamente, sin necesidad de bo...
  • Guido
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Premium --> Family upgrade

My Question or Issue If I switch to a family plan how does that affect my Hulu bundle?

  • Regular
  •   My Question or Issue  If I switch to a family plan how does that affect my Hulu bundle?
  • Loxer
  • Community Legend
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why family plan keep sending confirmation email to family members?

I bought a family plan and added my family members. But spotify keep sending confirmation email to them almost everyday. If they don't repsond their memberships cancelled. How can we resolve this issue?Thanks in advance

  • Newbie
  • I bought a family plan and added my family members. But spotify keep sending confirmation email to them almost everyday. If they don't repsond their memberships cancelled. How can we resolve this i...
  • Katerina
  • Spotify Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Cant play music when my daughter is playing her music on family plan

I have got family subscription but if i want to play spotify and my daughter is playing her spotify it wont let me play mine? Whats the point in having a family subscription?

  • Newbie
  • I have got family subscription but if i want to play spotify and my daughter is playing her spotify it wont let me play mine? Whats the point in having a family subscription?
  • Luke
  • Spotify Star
  • 644 Views
  • 1 replies
  • 1 likes
  • 644 Views
  • 1 replies
  • 1 likes

I paid premium but I still using free

I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible.PlanFree/PremiumCountry TurkeyDevice(iPhone 6, Lenovo IDEAPAD 320.)Operating S...

  • Newbie
  • I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible. Plan Free/Premium ...
  • Loxer
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Student
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does Spotify determine where my home is in Spotify Family plan?

Family/ PremiumCountry United StatesDeviceMultiple PlatformsOperating SystemWindows 10, Android My Question or Issue So I signed up for Spotify Family away from my actual home. I am on my laptop at a friends house and I purchased a Family subscriptio...

  • Newbie
  • Family/ Premium Country  United States Device Multiple Platforms Operating System Windows 10, Android   My Question or Issue  So I signed up for Spotify Family away from my a...
  • Peter
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Other
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation for Family Premium

PlanFamily PremiumCountry UKDeviceGalaxy s9+, Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I have an Family Premium plan. I am trying to add my son to a plan. I type in his name and surname and email address. Hit send invite.My son rece...

  • Newbie
  • Plan Family Premium Country  UK Device Galaxy s9+, Galaxy S6 Edge Operating System Android   My Question or Issue  I have an Family Premium plan. I am trying to add my son t...
  • Peter
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes