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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139858 Views
  • 32 replies
  • 8 likes
  • 139858 Views
  • 32 replies
  • 8 likes

Family plans, Amazon Echo, Listening at work

I went through and tried to see if there were any previously answered questions regarding my topic(s), but thought it would just be easier to get it all solved at once. I live in a house with my wife, two kids and mom. My mom has her own Echo in her ...

  • Newbie
  • ...oes each device need a login of its own?  How does my mom get her own Spotify?  Does she need to have an account and then will it link to the Family plan?  Same for me at work.  D...
  • nathanhale1974
  • Newbie
  • 856 Views
  • 2 replies
  • 0 likes
  • 856 Views
  • 2 replies
  • 0 likes

Can’t subscribe to a family account

For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??

  • Regular
  • For some reason, when I tried to subscribe to a family account, I am getting to a 404 page.    Someone knows why it happens??
  • Maxim
  • Spotify Star
  • 307 Views
  • 3 replies
  • 1 likes
  • 307 Views
  • 3 replies
  • 1 likes

Spotify family account , owner still cant use premium features

I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy premium!'. But I allready did that wirh family premi...

  • Casual Listener
  • I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy p...
  • Playmesting
  • Casual Listener
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Invited guests can't join my Spotify Family account or redeem

Hi, I recently upgraded my accunt this afternoon from Premium to Spotify Family and added a "Me plus 2" package. I then checked my account online and it had been upgraded so I invited 2 other family members to sign up - when they click on the email i...

  • Newbie
  • Hi,   I recently upgraded my accunt this afternoon from Premium to Spotify Family and added a "Me plus 2" package. I then checked my account online and it had been upgraded so I invited 2 o...
  • Qqgohan
  • Newbie
  • 16342 Views
  • 19 replies
  • 0 likes
  • Account
  • 16342 Views
  • 19 replies
  • 0 likes

Solved!! Family Premium Total Charge per month

Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!

  • Casual Listener
  • Hi,   I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members?   Thanks!
  • Keisujunko
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

3 - Opa, algo deu errado. Tente de novo.

Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."

  • Visitor
  • Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."
  • Jhonn88
  • Newbie
  • 23458 Views
  • 27 replies
  • 1 likes
  • 23458 Views
  • 27 replies
  • 1 likes

Family plan isn’t working

Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removedWhy is this so?

  • Newbie
  • Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removed Why is this so?
  • Luke
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Find and manage family members

Hey everyone, this issue has been around for quite a while from what I read but it doesn´t seem to be solved yet.I would like to ask this again and actually would want to post this in the IDEA´s section (which seem to be impossible for some reason). ...

  • Newbie
  • ...ind them through the regular search. WHY? The family members should have a certain control section in the profile settings where I can see, manage, organize them. I want to share different playlists w...
  • 367 Views
  • 0 replies
  • 0 likes
  • Family Members
  • 367 Views
  • 0 replies
  • 0 likes

My family member can’t connect to the family plan

My family memver accepted the invitation but when log in to the app, it still no changes which still show on her free trial version. Can anyone advise me please? Thank you. She has been log out from every where, delete the app and install back to try...

  • Casual Listener
  • My family memver accepted the invitation but when log in to the app, it still no changes which still show on her free trial version. Can anyone advise me please? Thank you.  She has been log o...
  • LeoRager
  • Community Legend
  • 8055 Views
  • 6 replies
  • 1 likes
  • 8055 Views
  • 6 replies
  • 1 likes

Spotify Family, Students plan in Israel

Hello there,we are here in Israel waiting for you, spotify, to launch the Family and Students plans,in the meanwhile we will continue to use Apple Music because they offer Family Plan which make the costs much lower. you are loosing the market in her...

  • Newbie
  • Hello there, we are here in Israel waiting for you, spotify, to launch the Family and Students plans, in the meanwhile we will continue to use Apple Music because they offer Family Plan which m...
  • Maxim
  • Spotify Star
  • 1961 Views
  • 3 replies
  • 10 likes
  • 1961 Views
  • 3 replies
  • 10 likes

Adding Family Member but it says they do not live at same address

My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the address and it says he must live at the same address. But ...

  • Casual Listener
  • My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the a...
  • user-removed
  • Not applicable
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

PAGO CONTA PREMIUM MAS CONSTA COMO FREE

Boa tarde, Preciso de ajuda. Todo mes desconta no cartao a mensalidade de R$ 16,90 referente a coonta Premium. Porem quando entro na minha conta pelo site, consta como Spotify Free. Pago e nao consigo utilizar os recursos Premium. Como posso entrar e...

  • Newbie
  • Boa tarde,   Preciso de ajuda. Todo mes desconta no cartao a mensalidade de R$ 16,90 referente a coonta Premium. Porem quando entro na minha conta pelo site, consta como Spotify Free.  P...
  • Bittencourt
  • Spotify Star
  • 1552 Views
  • 3 replies
  • 1 likes
  • 1552 Views
  • 3 replies
  • 1 likes

removing pending invitations??? And adding family members

Sorry to say but I am more than very dissapointed with the lack of support from spotify!!! I just added premium family and I don't know how to cancel pending invites? Code they mention to add when family members are trying to sign up? Can't even see ...

  • Newbie
  • Sorry to say but I am more than very dissapointed with the lack of support from spotify!!! I just added premium family and I don't know how to cancel pending invites? Code they mention to add when family...
  • Dclarke1
  • Casual Listener
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

PREMIUM FAMILY, ma mi viene addebitato 9,99 al mese

Buongiorno,ho un problema con il mio account spotify.nonostante il mio profilo sia associato ad un account family e da marzo 2017 che mi vengono addebitati in conto 9,99 Euro da spotify oltre i 14,99 Euro per l'account family. L'occount family e gest...

  • Newbie
  • Buongiorno, ho un problema con il mio account spotify. nonostante il mio profilo sia associato ad un account family e da marzo 2017 che mi vengono addebitati in conto 9,99 Euro da spotify oltre i 1...
  • imattolo
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Family plan isn't working

Hi, I had 3 people with the same address on my Spotify Family Premium plan. For some reason, they've been removed and when I send them the invite again, they get the error message "You're unable to join this Family plan." Why is this so?

  • Casual Listener
  • Hi, I had 3 people with the same address on my Spotify Family Premium plan. For some reason, they've been removed and when I send them the invite again, they get the error message "You're unable to j...
  • calotman
  • Newbie
  • 319 Views
  • 2 replies
  • 0 likes
  • Family Plan
    Premium
  • 319 Views
  • 2 replies
  • 0 likes

From sharing the same account to spotify family

My sister, dad, mom and me are sharing the same spotify and we all use the same playlists, and I was wondering if we change my account to an family account will everyone still have access to the same playlists just like now, or do they have to make n...

  • Casual Listener
  • My sister, dad, mom and me are sharing the same spotify and we all use the same playlists, and I was wondering if we change my account to an family account will everyone still have access to the s...
  • dana_lawrenxe
  • Regular
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

new phone, same account but ive lost my subscription

had to switch phones, when i logged on with username and password i had lost all my music and my subscription status was like i was brand new but ive had the premium family for months. how do i fix this? Everyone else on my family plan still has all ...

  • Newbie
  • had to switch phones, when i logged on with username and password i had lost all my music and my subscription status was like i was brand new but ive had the premium family for months. how do i fix t...
  • Luke
  • Spotify Star
  • 791 Views
  • 1 replies
  • 0 likes
  • 791 Views
  • 1 replies
  • 0 likes

Auto-Started Premium for Family, lost Student Pricing

Hi, I have been paying for Spotify for Students for the past couple of months, but my account got recently changed to Spotify Premium for Family, which I had no knowledge of, until I realised I was billed $14.98 last month. I did not change the plan,...

  • Newbie
  • Hi, I have been paying for Spotify for Students for the past couple of months, but my account got recently changed to Spotify Premium for Family, which I had no knowledge of, until I realised I was b...
  • Maxim
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Random people joined my family account

Are my account credentials being compromised? I changed my password once and it still happened.

  • Newbie
  • Are my account credentials being compromised? I changed my password once and it still happened.
  • jsannn
  • Community Legend
  • 1928 Views
  • 1 replies
  • 0 likes
  • 1928 Views
  • 1 replies
  • 0 likes

Girlfriend's music playing on my phone?

I just bought a Spotify premium account for my girlfriend and I to share, she followed the link and is listening to music but her music is popping up on my phone and I can't listen to my music on MY phone, it keeps asking me to "choose a device" and ...

  • Newbie
  • I just bought a Spotify premium account for my girlfriend and I to share, she followed the link and is listening to music but her music is popping up on my phone and I can't listen to my music on MY ...
  • ab-995
  • Composer
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes