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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27587 Views
44 replies
4 likes
Hi I tried to have somebody in my house added to my new Family Premium account. I sent him the invite and he clicked Accept Invitation it went to a log in screen and when he put in my log in info it just went to my account page. We live in the same h...
Hi I tried to have somebody in my house added to my new Family Premium account. I sent him the invite and he clicked Accept Invitation it went to a log in screen and when he put in my log in info i...
Casual Listener
730 Views
3 replies
0 likes
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
My boyfriend started to live with me few weeks ago and now, out of the blue, his account was deleted from my family perfil. How can you resolve this?
Not applicable
245 Views
1 replies
0 likes
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My girlfriend cannot join because her account is in swi...
Hi, I'm living on the france/swiss border, my account is in euros in france but i live in switzerland. I took a spotify familly account and as my credit card is french it's registered in france. My g...
Spotify Star
228 Views
1 replies
0 likes
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Looks like a common issue. Invited family members to join the family plan and users getting an error message. Tried resending (owner) and I'm getting an error message too.
Spotify Star
307 Views
1 replies
0 likes
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
I am a host of family package. I’m not sure what’s address that I sent to spotify. All member in my family is now turn into free package so I think I wrote my address wrong.
Spotify Star
429 Views
1 replies
0 likes
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same as mine - simply because THERE IS NO ADDRESS, not even zipcode, whe...
I upgraded my account to premium. It's working fine for me. Then I upgraded to family plan - but my wife can't upgrade. Seems Spotify does not recognize her address as being the same a...
Spotify Star
767 Views
1 replies
1 likes
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Moro no mesmo endereco que as pessoas do meu plano familiar e fui removida. Porque isso aconteceu? O que eu fazer agora?
Spotify Star
535 Views
2 replies
0 likes
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But it has been paid, we checked. All of the accounts on...
Hi, I always pay my family account and it's automatically discounted from my credit card. This month it was paid as always, however the accounts stopped working (all of them, including my own). But i...
Spotify Star
286 Views
1 replies
0 likes
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja estou pagando um mes e os mebros nao estao usando! Queria ajuda urgentemen...
Ola, eu nao consigo confirmado nenhum dos membros do meu plano familiar. Eu confirmo tudo certo e fala que eendo o confirmador, sendo que como informacoes estao certas. Eu jja es...
Spotify Star
284 Views
1 replies
0 likes
Hello,I believe i was removed from the family plan for not verifying my account, which makes no sense because i believe it asked me to verify my account when i created a spotify account. The plan owner resent an invite but it wouldnt work. The FAQ al...
Hello, I believe i was removed from the family plan for not verifying my account, which makes no sense because i believe it asked me to verify my account when i created a spotify account. The plan o...
Casual Listener
454 Views
2 replies
0 likes
I went through and tried to see if there were any previously answered questions regarding my topic(s), but thought it would just be easier to get it all solved at once. I live in a house with my wife, two kids and mom. My mom has her own Echo in her ...
...oes each device need a login of its own? How does my mom get her own Spotify? Does she need to have an account and then will it link to the Family plan? Same for me at work. D...
Newbie
991 Views
2 replies
0 likes
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
For some reason, when I tried to subscribe to a family account, I am getting to a 404 page. Someone knows why it happens??
Spotify Star
384 Views
3 replies
1 likes
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy premium!'. But I allready did that wirh family premi...
I bought a spotify premium family acount. It works fine for my familymembers but i still cant use premium features like endless skipping songs. It says then: ' you discovered a premium feature, buy p...
Casual Listener
367 Views
1 replies
0 likes
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Hi, I'm currently using a 30 day premium trial. I'm just wondering if I will avail of the Family Premium, how much will be charged to my account if I add 2 or 3 members? Thanks!
Casual Listener
498 Views
2 replies
0 likes
Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."
Quando vou aceitar o convite para o plano premium familiar aparece a seguinte mensagem :"3 - Opa, algo deu errado. Tente de novo."
Newbie
24191 Views
27 replies
1 likes
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removedWhy is this so?
Hi, I had 3 people in mu spotify family plan, but for some reason they’ ve been removed Why is this so?
Spotify Star
452 Views
1 replies
0 likes
Hey everyone, this issue has been around for quite a while from what I read but it doesn´t seem to be solved yet.I would like to ask this again and actually would want to post this in the IDEA´s section (which seem to be impossible for some reason). ...
...ind them through the regular search. WHY? The family members should have a certain control section in the profile settings where I can see, manage, organize them. I want to share different playlists w...
439 Views
0 replies
0 likes
My family memver accepted the invitation but when log in to the app, it still no changes which still show on her free trial version. Can anyone advise me please? Thank you. She has been log out from every where, delete the app and install back to try...
My family memver accepted the invitation but when log in to the app, it still no changes which still show on her free trial version. Can anyone advise me please? Thank you. She has been log o...
Community Legend
9247 Views
6 replies
1 likes
Hello there,we are here in Israel waiting for you, spotify, to launch the Family and Students plans,in the meanwhile we will continue to use Apple Music because they offer Family Plan which make the costs much lower. you are loosing the market in her...
Hello there, we are here in Israel waiting for you, spotify, to launch the Family and Students plans, in the meanwhile we will continue to use Apple Music because they offer Family Plan which m...
Spotify Star
2056 Views
3 replies
10 likes
My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the address and it says he must live at the same address. But ...
My family member lives at the same address as me. He joined my premium and it worked great for a few months and now he was kicked off. When I tried to invite again, he accepts, he puts in the a...
Not applicable
340 Views
1 replies
0 likes
