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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81671 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
61905 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197704 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29588 Views
44 replies
4 likes
Is there a student discount with the family plan? I have it one a few different devices, but I always seem to get kicked out if it's on another device. I would only need one more device, but I don't want to spend the extra 10$ if there's a cheaper al...
Is there a student discount with the family plan? I have it one a few different devices, but I always seem to get kicked out if it's on another device. I would only need one more device, but I d...
Spotify Star
363 Views
1 replies
0 likes
just upgraded to family subscription, sent daughter an invite, fill out the form for new account, then just get spinny thing until captcha thing expires ....... brillant. Seems I'm not the first, but all previous entries close with "you've not respon...
just upgraded to family subscription, sent daughter an invite, fill out the form for new account, then just get spinny thing until captcha thing expires ....... brillant. Seems I'm not the first, b...
Casual Listener
651 Views
4 replies
0 likes
I have created a premium family account but if I want to invite my husband the email it does not arrive.
I have created a premium family account but if I want to invite my husband the email it does not arrive.
331 Views
0 replies
0 likes
Boa tarde, meus pais assinaram o plano familia ha alguns meses, me incluindo na conta Premium. Entretanto, o plano funcionou por pouco tempo para mim, nao sendo considerada premium mais, enquanto meu pai, minha mae e meu irmao nao tem problemas para ...
Boa tarde, meus pais assinaram o plano familia ha alguns meses, me incluindo na conta Premium. Entretanto, o plano funcionou por pouco tempo para mim, nao sendo considerada premium mais, enquanto meu...
Spotify Star
615 Views
1 replies
0 likes
Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resuelvo?
Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resu...
491 Views
0 replies
0 likes
I sent an invite for my wife and son, but both receive a msg with "You can not enter this Family Premium Plan'. My wife and my son live with me in the same adress. I canceled the invite, sent other again, but the same msg back. what I need do to incl...
I sent an invite for my wife and son, but both receive a msg with "You can not enter this Family Premium Plan'. My wife and my son live with me in the same adress. I canceled the invite, sent other a...
Community Legend
269 Views
1 replies
0 likes
Hello! My wife and I both have Spotify but I am the only one with a Premium account. She just uses the free one. I found out about the family plan today and am interested in changing to it since it is marginally more in cost but would save us a lot o...
Hello! My wife and I both have Spotify but I am the only one with a Premium account. She just uses the free one. I found out about the family plan today and am interested in changing to it since it i...
Roadie
366 Views
1 replies
0 likes
Entao. Eu queria muito saber se voces tem a opcao de debito automatico no plano familia poir nao temho cartao de credito e nao quero ter que renovar todo mes. Aguardo respostas..
Entao. Eu queria muito saber se voces tem a opcao de debito automatico no plano familia poir nao temho cartao de credito e nao quero ter que renovar todo mes. Aguardo respostas..
Spotify Star
439 Views
1 replies
0 likes
we have a premium family plan but everyone suddenly got kicked out of premium. now we cant get back in, what do we do?
we have a premium family plan but everyone suddenly got kicked out of premium. now we cant get back in, what do we do?
330 Views
0 replies
0 likes
I have a premium family account but I didn’t saw the email in which was written that I had to confirm my account and also my position in 7 days . Now the account is changed and I’m in the free version but want back my family one . What can I do to ha...
I have a premium family account but I didn’t saw the email in which was written that I had to confirm my account and also my position in 7 days . Now the account is changed and I’m in the free v...
Spotify Star
347 Views
1 replies
0 likes
The Virtual Card allows us to utilize our mobile phone for online purchases incase we cannot avail a real card. I am seems to be having a problem in subscribing. The charge is 194Php my balance is at 255Php and I still recieve an insufficient funds m...
The Virtual Card allows us to utilize our mobile phone for online purchases incase we cannot avail a real card. I am seems to be having a problem in subscribing. The charge is 194Php my balanc...
440 Views
0 replies
1 likes
Hello,I added all my friends from my house. When i add last one after one week was his sub removed. Probably put into adrress field bad adrress. And now i can't add him. In him account is text about Family subs adding fail in red box. Under this box ...
...ccount is text about Family subs adding fail in red box. Under this box is normally: Congratz, you will add to family account soon. Now I don't know what I can do.
284 Views
0 replies
0 likes
And invited my friend but after a week he cant access his account. Then i cant invite him again, i only got 2 family members in my account. What to do?
And invited my friend but after a week he cant access his account. Then i cant invite him again, i only got 2 family members in my account. What to do?
252 Views
0 replies
0 likes
I paid $99/year for the annual spotify plan. I want to add my husband to the plan so we want to convert it to Family. I can only discern that it will be $14.99 additional a month? How will I be billed if I switch to Family? I thought it was an additi...
I paid $99/year for the annual spotify plan. I want to add my husband to the plan so we want to convert it to Family. I can only discern that it will be $14.99 additional a month? H...
Spotify Star
1241 Views
1 replies
0 likes
I proceed ti a payment than i Blocked it, They took mi money and i dont know how ti get a repayment
I proceed ti a payment than i Blocked it, They took mi money and i dont know how ti get a repayment
Community Legend
396 Views
1 replies
0 likes
Im on a family plan we have premium but now out of now were all my songs are not downloaded and it tells me to get premium wich we already have . And not working when we try to invite me again
Im on a family plan we have premium but now out of now were all my songs are not downloaded and it tells me to get premium wich we already have . And not working when we try to invite me again
Community Legend
904 Views
8 replies
0 likes
I paid the one year membership but my account was family account so i thought it was for family but it wasnt.So now i want to use family membership is there any chance to cancel it
I paid the one year membership but my account was family account so i thought it was for family but it wasnt.So now i want to use family membership is there any chance to cancel it
Spotify Star
311 Views
1 replies
0 likes
Comprei o plano familiar para minha familia poder aproveitar o spotify ao maximo, porem, o spotify nao conseguiu confirmar que moramos na mesma residencia e em seguida retirou os direitos da minha familia de se reescrever no meu pacote, gostaria de r...
Comprei o plano familiar para minha familia poder aproveitar o spotify ao maximo, porem, o spotify nao conseguiu confirmar que moramos na mesma residencia e em seguida retirou os direitos da minha fa...
Spotify Star
705 Views
1 replies
0 likes
Hallo Community, I study in a different town than my hometown and have my ssecondary residence here.My family, at my and our primary residence, started to use premium family. My question now is, if i am able to join their premium program even if i li...
Hallo Community, I study in a different town than my hometown and have my ssecondary residence here. My family, at my and our primary residence, started to use premium family. My q...
Spotify Star
542 Views
1 replies
0 likes
I just set up a premium family plan but can't invite a user signed in with facebook. The chat guy from Spotify said I could still invite that user... can't figure it out.
I just set up a premium family plan but can't invite a user signed in with facebook. The chat guy from Spotify said I could still invite that user... can't figure it out.
Spotify Star
421 Views
1 replies
0 likes
