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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...
When I use Spotify it cuts out her account. I also have all her playlists and favorites. We would like to separate our accounts so we can select our own music.
i got kicked out of a family plan and it won't let me buy my own family plan. so do i have to wait a year to make my own family plan?
PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...
new account, transferring my playlists from old to new account on my cellphone - how?
PlanFree/PremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy brother account got hack and all of our family was removed. he manage to retrieve ...
PlanPremium FamilyCountryPoland My Question or IssueI have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically removed. Now when I try to add it one more time he is not able to assign i...
I haven’t joined any family plan in the last 12months and I’m trying to join my brothers family plan. My younger sister who was on my original duo plan was able to join however for me, it keeps telling me an issue happened after entering the address ...
PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...
Me and my husband were in his family paln and they cancelled it, we made a premium duo and i cant join, it says icant join someone else’s family group in 12 months. What can i do? We didn’t cancel the old one..
Hi!I have added a family member to the family premium account. The inscription was done successfully but the Spotify account still acts as a free version (even if as "manager" of the account, I clearly see the person is part of the family). This pers...
Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.
PlanPremium FamilyCountryLithuaniaDeviceSamsung Galaxy A22 5GOperating SystemAndroid 13 My Question or IssueI can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work.
Hi there ! No close town or village to me comes as an option to location . Is there a way to paste coordinates? Tried from pc/ cellphone/ different networks/
I'm trying to add a family member but they can't verify the address.When we click find address it finds the address but with a postcode from a different road and then tells us it doesn't match the account holder address.Why does spotify hold incorrec...
PlanPremiumCountryCanadaMy Question or IssueHey team, I recently had one of my roommates living with me say he got an email to verify his address, when he typed in what should we our address, it's tell him that it doesn't match what's on our family a...
My son was previously on my family plan and when i have tried to invite him back i am getting an error saying "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months." Is the...
PlanFamily PlanCountryPhilippinesDeviceHead of the Family - Galaxy A70Operating SystemAndroid My Question or IssueI availed the Family Plan since Year 2021, the problem right now is i cant change according to the current address (), it prompts an err...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I went to "Manage members" but that link only shows the members. I can neither remove nor add any members.