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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134554 Views
  • 32 replies
  • 8 likes
  • 134554 Views
  • 32 replies
  • 8 likes

Family Plan Link unable to verify address error

I just cancelled my duo premium plan. My father invited me with a link to join his premium 6 member family plan. However, the link does not work once I put our address in and clicked confirm. The error says "There is a problem try again later." I hav...

  • Newbie
  • I just cancelled my duo premium plan. My father invited me with a link to join his premium 6 member family plan. However, the link does not work once I put our address in and clicked confirm. The e...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

Can't keep family plan after moving country

PlanPremiumCountryUSA/ItalyMy Question or IssueI cancelled my old US card, so I need to update to my new Italian card. When I change the country and the address on the payment details it defaults me back to the individual plan and won't let me go bac...

  • Casual Listener
  • ...efaults me back to the individual plan and won't let me go back to a family plan. What do I do? My wife and child also have accounts on premium and I don't want them to lose access to the platform.  
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Setup family plan on a SPARE device

PlanFamilyCountryCanadaDeviceiPhone 11 Pro - spare device, with no email/messenger/whatsappOperating SystemiOS 16.6 My Question or IssueI'm following the steps on how to "manage your family plan", but can't send an invite to use the spare spot as the...

  • Casual Listener
  • Plan Family Country Canada Device iPhone 11 Pro - spare device, with no email/messenger/whatsapp Operating System iOS 16.6   My Question or Issue I'm following the steps on how to "m...
  • Maxim
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 3 replies
  • 0 likes

"An error has occured" - Family plan subscription

Hello,I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I have this message "An error has occured" ... What cou...

  • Visitor
  • Hello, I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

can i check who were my plan members in the previous premium family

PlanPremiumCountry thailand Device(iPhone 13 pro)Operating System(iOS 16,.) My Question or IssueIs there any ways i can check who were my family members in the previous premium family package because this year i've changed to a new family member. rig...

  • Newbie
  •   Plan Premium Country thailand   Device (iPhone 13 pro) Operating System (iOS 16,.)   My Question or Issue Is there any ways i can check who were my family members in t...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

I have premium individual cancelled it but still can't get family plan

I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan

  • Visitor
  • I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Accept Invite

Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps popping up. Any idea?

  • Visitor
  • Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps p...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 103 Views
  • 1 replies
  • 0 likes

como paso de pago mensual a prepago 6 meses ?

Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.

  • Visitor
  • Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Inviting family members to spotify premium plan

PlanPremium FamilyCountrySingapore DeviceiPhone, oppo etc. My Question or IssueBuggy Invite link. I have several issues just trying to invite my family members into the premium plan.First off, I can only send an invite link to my family members. This...

  • Visitor
  • Plan Premium Family Country Singapore   Device iPhone, oppo etc.     My Question or Issue Buggy Invite link. I have several issues just trying to invite my family members i...
  • Billy-J
  • Spotify Star
  • 1145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1145 Views
  • 1 replies
  • 0 likes

"an error has occured" add a member to family premium

Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has occurred, please try again later".We've tried uninstalling the ...

  • Newbie
  • Hi,   I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has o...
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

Plan: FreeCountry: HungaryDevice: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I can't join because I'm abroad. I checked and my location is correctly set, th...

  • Newbie
  • Plan: Free Country: Hungary Device: Motorola G31  Operating System: Android   I received an invitation to our family account, but after typing in the address, the app tells me I c...
  • Billy-J
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month Premium Trial won't activate.

I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...

  • Newbie
  • I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen ...
  • Lyubka
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 0 likes

Cannot join Family plan with my account

Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...

  • Casual Listener
  • Hi, I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months."   I...
  • Maxim
  • Spotify Star
  • 1463 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1463 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • OscarDC
  • Moderator
  • 3310 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 3310 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Kids app in Latvia

PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...

  • Casual Listener
  • ...remium Family subscription for this reason. Any recommendations for my 6 year old daughter? 
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Changing from Duo to Family

PlanPremiumCountryPolandDeviceHuawei p30 liteOperating SystemAndroidMy Question or IssueMy family decided to get Premium Family. I've used Premium Duo with my cousin who lives with us. I've got an invitation from my mom but but whenever I entered our...

  • Newbie
  • Plan Premium Country Poland Device Huawei p30 lite Operating System Android My Question or Issue My family decided to get Premium Family. I've used Premium Duo with my cousin who lives w...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Family lost access to Premium Family account.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Family CountryUKDeviceGoogle Pixel 6 My Question or IssueI have had Spotify family for a month now, it's been fine. Howe...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family  Country UK Device Google Pixel 6   &n...
  • devensega
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing region when moving from one country to another

PlanPremium/FamilyCountryU.S. -> IsraelDevice(iPhone 13)Operating System(iOS) My Question or IssueWe recently moved from one country to another, and it won't work to invite family members to join my family plan now- it gives me an error that we're no...

  • Casual Listener
  •   Plan Premium/Family Country U.S. -> Israel Device (iPhone 13) Operating System (iOS)   My Question or Issue We recently moved from one country to another, and it won't w...
  • Joan
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Familienmitglied hat neues Handy

Hallo,ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?

  • Visitor
  • Hallo, ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?
  • FW78
  • Visitor
  • 14700 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 14700 Views
  • 8 replies
  • 1 likes