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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131554 Views
  • 32 replies
  • 8 likes
  • 131554 Views
  • 32 replies
  • 8 likes

Superuser Contribution How to add Kids between 13 and less than 18 years of age to premium family?

I can't add my kids (14 and 16 years old) to my premium for family accout.The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible.The standard registration for a new account does not allow to fina...

  • Visitor
  • I can't add my kids (14 and 16 years old) to my premium for family accout. The kids app just allows th selection 0-6 years or 7 -12 years. --> Here is no choice for older kids possible. The s...
  • Lawrence10
  • Newbie
  • 8611 Views
  • 7 replies
  • 0 likes
  • 8611 Views
  • 7 replies
  • 0 likes

Solved!! Why has the Make Public feature disappeared from the Playlist ... features on my Spotify App?

PlanPremium FamilyCountryUKDeviceMicrosoft Surface 2020Operating SystemWindows 10 My Question or Issue

  • Visitor
  • Plan Premium Family Country UK Device Microsoft Surface 2020 Operating System Windows 10   My Question or Issue  
  • nimareq
  • Roadie
  • 9241 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 9241 Views
  • 2 replies
  • 0 likes

Spotify Kids App log in on two separate devices, Both Parents.

PlanPremium / FamilyCountryMexico DeviceiPhone 11 ProOperating SystemiOS 10 Just upgraded to the Premium Family Account.One Parent has the main account, the other is an invited guest.We want both try to log into the Spotify Kids app so each one can i...

  • Visitor
  • Plan Premium / Family Country Mexico   Device iPhone 11 Pro Operating System iOS 10   Just upgraded to the Premium Family Account. One Parent has the main account, the other is a...
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 453 Views
  • 1 replies
  • 0 likes

Change Plan Manager

PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS latest My Question or IssueAm I able to change the plan manager on my family account? My son is currently the plan manager, but I would like to switch it to me.

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Operating System iOS latest   My Question or Issue Am I able to change the plan manager on my family account? My son is currently the p...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Family plan after Mobile provider promo

HelloGot premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. Keep getting an error while switching, MTS refer me to Spotify telling me that everything already off on their side.

  • Newbie
  • Hello Got premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months.    Keep getting an error while switching, MTS refer me to Spotify t...
  • TomFrog
  • Regular
  • 2613 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2613 Views
  • 5 replies
  • 0 likes

I have premium but i can't use shuffle

I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.

  • Visitor
  • I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
  • sarahsassyy
  • Visitor
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't allow family member to join

Hello,I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in Ireland. He has a free account and I had premium. Can ...

  • Visitor
  • Hello, I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in I...
  • Eni
  • Moderator
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Family Plan still getting ads during podcast

PlanPremiumCountryUSADeviceSamsung Galaxy S23 and a Windows 10 Dell LaptopOperating SystemAndroid and Windows 10 My Question or IssueWe pay for the premium family membership and we still hear commercials during the podcast 'Case 63'. I'm not talking ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S23 and a Windows 10 Dell Laptop Operating System Android and Windows 10   My Question or Issue We pay for the premium family m...
  • Maxim
  • Spotify Star
  • 541 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 3 replies
  • 0 likes

I can't log to my family premium account, no matter how precise it's writte

My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been blocked, no matter if our address is written exactly...

  • Visitor
  • My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been b...
  • Maxim
  • Spotify Star
  • 245 Views
  • 5 replies
  • 0 likes
  • 245 Views
  • 5 replies
  • 0 likes

I can't change country and want to give access to duo while on holiday

I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How can I solve this?

  • Visitor
  • I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How ...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Change country family premium account

I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we are not in the same adress, how can I fix that issue? ...

  • Newbie
  • I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we a...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids shared playlists cover

I shared some playlists with my kids (5 and 6 years old). I put audiobooks in the playlists so that they can easily be found at the shared playlists button. Unfortunately the covers I See at my Playlist in spotify are Not shown in the Spotify Kids ap...

  • Casual Listener
  • I shared some playlists with my kids (5 and 6 years old). I put audiobooks in the playlists so that they can easily be found at the shared playlists button. Unfortunately the covers I See at my Playl...
  • Lyubka
  • Moderator
  • 717 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 717 Views
  • 3 replies
  • 0 likes

Family link not working despite space in the plan

PlanFamilyCountryUK My Question or IssueThe link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's told to try again later. She has a premium account and isn't in any oth...

  • Visitor
  • Plan Family Country UK   My Question or Issue The link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's t...
  • giulimonti03
  • Visitor
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 2 replies
  • 0 likes

still hearing ads with premium

I signed up for Premium Family but still hear three ads every few songs

  • Visitor
  • I signed up for Premium Family but still hear three ads every few songs
  • Laurentmoreau
  • Newbie
  • 222 Views
  • 3 replies
  • 2 likes
  • 222 Views
  • 3 replies
  • 2 likes

Can’t log in with username/password on Spotify Kids or on website

Plan Premium FamilyCountryUSADeviceiPad Air 2, iPad 7, iPhone 13 ProOperating SystemiOS 16 My Question or IssueI believe my account was originally made with Facebook, which seems to be creating a plethora of issues and I’m ready to just cancel at thi...

  • Casual Listener
  • Plan  Premium Family Country USA Device iPad Air 2, iPad 7, iPhone 13 Pro Operating System iOS 16   My Question or Issue I believe my account was originally made with Facebook, w...
  • Maxim
  • Spotify Star
  • 693 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 693 Views
  • 3 replies
  • 0 likes

Other members can't access my premium family plan due to wrong address

I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address in Italy, when it comes to confirming the address, al...

  • Visitor
  • I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address i...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Trying to purchase audiobook

Family PremiumUSAMy son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an audiobook for him and there doesn't seem to be a way. Th...

  • Visitor
  • Family Premium USA My son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an a...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

abbonamento premium family

ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con una persona praticamente sconosciuta. Infatti non ap...

  • Visitor
  • ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con u...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Family Premium sign up under a new email and no playlist or history showing

PlanFamily PremiumMy Question or IssueSigned up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family Premium.When my wife signed up under the invite I sent, w...

  • Casual Listener
  • Plan Family Premium My Question or Issue Signed up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family...
  • Maxim
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 3 replies
  • 0 likes