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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi - my bank statement shows I am being billed $AU23.99 monthly twice. I have tried every known email address and social and cancelled each subscription but can find only 1 Family account. Any ideas on how to stop the billing on the 2nd "unknown" fam...
It Keeps saying that I’m unable to join the family premium due to not living at the address I live with the person who owns the family premium and I’m very confused, I use Spotify a lot and would love help getting this fixed!
I have created blend playlists (both are a mix of 2 people) and they barely include any of my songs. They both have 50 songs, only about 7 are mine and about 5 songs are our common songs. The rest are the other participant's songs. The same happened ...
Plan FamiliarCountry Colombia Device IPhone 14 My Question or Issue Me pedí verificar dirección, pero desde el celular no me deja. Ingrese desde el computador y al hacer el paso a paso sale un mensaje que dice “ No es necesario confirmar tu dirección...
PlanFree/PremiumCountryNZDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I'm trying to set up a duo account so my son's music can be separate and he uses my phon...
PlanFamily PremiumCountrySingapore/USA My Question or IssueMy sister recently moved back to Singapore. I invited her to join our Spotify Family (in SG) but we got an error message saying her account is in a different country. We can't change the coun...
Ninguno de los datos que se indican a continuación es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil será para nosotros intentar ayudarle.PlanPremiumPaísMéxicoTengo un plan familiar desde hace varios años.Actualmente tengo un espacio...
Hi I have a family plan with 6 people but one of my family members was on business trip and forgot to verify the address. Now he got banned to join the original family plan for 12 months, please send help ...
PlanPremiumCountrySouth AfricaDeviceAndroidOperating SystemAndroid My Question or IssueThe Family premium plan is available in South Africa. However, we now want to activate Spotify for one of our kids using the Spotify Kids app (to allow us to contr...
PlanPremium Family PlanCountryUnited States My Question or IssueMy Family can’t join my Premium Family Plan because it says “ You can’t join this plan. You can join someone else’s Premium plan only once every 12 months”, even though its the same Prem...
My spotify account was cancelled over the weekend, I have no clue why there was money in the account for the paypal debit. Not only that, my plan wasn't even due - it just bounced or something and then cancelled instantly. Anyways, I renewed it and n...
Hello, I have my individual plan paid for 6 more months, that is, until December. If I upgrade it to the family plan, will I lose what I already paid? Or would I have the "balance" in my favor?
We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of birth. Spotify Kids is not available in my country (Si...
O nome dela até consta no plano...mas quando enta no spotify não aparece sua biblioteca
Hi Spotify,I’m trying to verify the address for my family plan, however no address or local landmark I enter into the search is found.House nameTownCounty PostcodeNothing is returned within the search.The nearest result I can get recognised is 10 mil...
My wife is the account manager, and we have confirmed that i am inputting the same address. I am also worried that my account has been hacked as i have been asked to changed my password due to suspicious activity.
I (the admin of the Family Plan) received the email about another family member verification request this morning, but he did not receive any message. Checked inbox and spam/junk folders, nothing. He has 7 days to reply confirming our address, hope t...
Hello,I've missed the 7 days period to verify address for an familly subscription on purpose to be honest, because in the email that was sent to me never was said that if i miss it i'll get ban for 12 months, and it doesn't feel right, even in the em...
Hi, we currently have the premium family plan for 6 members and would like to switch to the basic family plan for 6 members since we don't need to pay extra for audio books. If we switch the plan, will anything be lost (current members, playlists, et...
My son got off family plan but is plan manager and now I have no access to change anything or add other family members