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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 74919 Views
  • 32 replies
  • 5 likes
  • 74919 Views
  • 32 replies
  • 5 likes

Superuser Contribution Spotify Favourites Updated by Others

PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLooking at moving to a family plan from Itunes. However I read one article that said when someone requests music via the google home, it g...

  • Newbie
  • Plan Free/Premium Country Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Looking at moving to a family plan from Itunes.&n...
  • Mario
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Premium family, stuck when validating address

Hi everyone:I ran into a problem when I invite my sis to join our family plan.After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several minutes and nothing happens.Is it a system or app failure...

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  • Visitor
  • Hi everyone: I ran into a problem when I invite my sis to join our family plan. After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several m...
  • Maxim
  • Spotify Star
  • 705 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 705 Views
  • 5 replies
  • 0 likes

Payment method for Premium Family Plan

Spoiler (Highlight to read) I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?

  • Visitor
  •   I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?  
  • Billy-J
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 526 Views
  • 1 replies
  • 0 likes

Premium Redeemable card

Premium for FamilyCountryCanadaDeviceSamsung Note 8Operating SystemAndroid version 9 My Question or IssueI bought a $30 redeem card and it won't load for my plan. How can this be solved?

  • Casual Listener
  •   Premium for Family Country Canada Device Samsung Note 8 Operating System Android version 9   My Question or Issue I bought a $30 redeem card and it won't load for my plan. How c...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 5 replies
  • 0 likes

Problems with Family plan

Plan - Premium Family PlanCountry - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to work when we are all on the same home wifi. If I go for a walk ...

  • Casual Listener
  • Plan - Premium Family Plan Country - Canada   After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to w...
  • Maxim
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 389 Views
  • 3 replies
  • 0 likes

Charged twice this month

PlanPremium FamilyCountryIsle of ManDevice(iPhone 7 plus)Operating System(IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I had already been charged for the month of August for my subscription in which is a fam...

  • Visitor
  • Plan Premium Family Country Isle of Man Device (iPhone 7 plus) Operating System (IOS 13.6)   My Question or Issue   I have recently registered to claim my free google next. I h...
  • OneByBoo
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

Duo MIX not show my songs

PlanPremiumCountryBelarusDeviceXiaomi Mi 8, Realme XTOperating SystemAndroid My Question or Issueonly my wife's songs are on the playlist Duo Mix, but my songs are not there, which is why the playlist is only for my wife

  • Visitor
  • Plan Premium Country Belarus Device Xiaomi Mi 8, Realme XT Operating System Android   My Question or Issue only my wife's songs are on the playlist Duo Mix, but my songs are not there,...
  • Emilia_8
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in podcasts when using premium

I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played as separate entities (see picture). I have tried lo...

  • Casual Listener
  • I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played ...
  • Katerina
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

Superuser Contribution Random Songs in Playlist

PlanFamily PremiumDeviceAndroid MobileOperating SystemAndroid Oreo My Question or IssueI have a specific playlist and at times Spotify throws in a song that I did not add. How do I prevent this and ONLY play the songs on my list? Very frustrating whe...

  • Casual Listener
  • Plan Family Premium Device Android Mobile Operating System Android Oreo   My Question or Issue I have a specific playlist and at times Spotify throws in a song that I did not add.&n...
  • Elena
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Switching from a shared account to a family premium account

PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...

  • Newbie
  • ...ow we are using a family subscription, so i logged in with my old personal account. Is there any way to transfer the music preferences and playlists to the other account?
  • Billy-J
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 1 replies
  • 0 likes

You can only change your family account once a year?

i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?

  • Visitor
  • i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?  
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 1 replies
  • 0 likes

problem with the new family plan policy

Plan/Premium FamilyCountry Pamama Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLast month by mistake I subscribed to the family plant but in my girlfriend's accou...

  • Casual Listener
  • Plan /Premium Family Country Pamama   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • leonciopardo
  • Casual Listener
  • 325 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 325 Views
  • 2 replies
  • 1 likes

Play on two devices at same time

PlanPremium FamilyCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought premium Family. My 2 teens share the same account. If they BOTH want to li...

  • Newbie
  • Plan Premium Family Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 1 likes

Can't Enter Credit Card Info

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy J4+Operating SystemAndroid 9My Question or IssueI wanted to pay for premium Family however it won't let me enter my credit card details because when I tap on the credit/debit option it only takes...

  • Visitor
  • Plan Free/Premium Country Philippines Device Samsung Galaxy J4+ Operating System Android 9 My Question or Issue I wanted to pay for premium Family however it won't let me enter my credit c...
  • OneByBoo
  • Community Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 3 replies
  • 0 likes

Nao consigo atualizar forma de pagamento

PlanPremium familiaCountryBRASILDeviceSamsung galaxy S10 Plus Operating SystemAndroid 10 My Question or IssueNao consigo atualizad a forma de pagamento, a página simplesmente não carrega, já ate cancelei meu plano premium e mesmo assim, tentando abri...

  • Casual Listener
  • Plan Premium familia Country BRASIL Device Samsung galaxy S10 Plus  Operating System Android 10   My Question or Issue Nao consigo atualizad a forma de pagamento,  a página s...
  • OneByBoo
  • Community Legend
  • 280 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 1 likes

Superuser Contribution Purchased Premium Family but doesn't show up in my account

Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not see the family option under my account details at al...

  • Casual Listener
  • Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not s...
  • Alex
  • Moderator
  • 924 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 924 Views
  • 6 replies
  • 0 likes

Solved!! Two Addresses

Hi, We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up with both. How can I do this?Thank you very much for your hel...

  • Visitor
  • Hi,   We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up w...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 1 likes

Using Family account during extend time overseas

We’ve had a family account in the US for a while, but now all 4 of us have moved to Australia for a year. So our new address is in Australia (and I updated it in the family app settings), we all live in the same house, but my credit cards are still f...

  • Visitor
  • We’ve had a family account in the US for a while, but now all 4 of us have moved to Australia for a year. So our new address is in Australia (and I updated it in the family app settings), we all l...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 1 likes

Superuser Contribution Fail to start subscription for two - payment doesn't work

Hello! I want to start my subscription but I can't pay due to error (something went wrong). See screenshot.I tried many cards and many times but nothing hapiened. Could you help? PlanPremium for twoCountryRussiaDeviceBrowser

  • Visitor
  • Hello!   I want to start my subscription but I can't pay due to error (something went wrong). See screenshot. I tried many cards and many times but nothing hapiened.   Could you help? ...
  • Ivan
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 2 likes

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