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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137004 Views
  • 32 replies
  • 8 likes
  • 137004 Views
  • 32 replies
  • 8 likes

Smart Shuffle Doesn’t Work

PlanPremiumCountryUSADevice(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need help. Now the playlist radio is gone, the enhanced button is gone and the smart shuffle doesn’t work. It’s just regular shuffle. ...

  • Roadie
  • Plan Premium Country USA Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I need help. Now the playlist radio is gone, the enhanc...
  • c0rps3
  • Regular
  • 430 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 430 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify coming up with error message on browser "Spotify can't play this"

All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked the accounts and everything is paid up and I still ca...

  • Visitor
  • All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked th...
  • Joan
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Family plan

I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."

  • Visitor
  • I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."
  • OWOWO
  • Visitor
  • 335 Views
  • 4 replies
  • 1 likes
  • 335 Views
  • 4 replies
  • 1 likes

Superuser Contribution My friend can't edit playlist I invited them to collaborate

My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit. Help would be appreciated.

  • Newbie
  • My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit.   H...
  • Yordan
  • Moderator
  • 632 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 632 Views
  • 1 replies
  • 1 likes

Superuser Contribution My family is getting disconect to the plan

My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it.Country Brazil

  • Visitor
  • My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it. Country Brazil    
  • AlejaR
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 187 Views
  • 1 replies
  • 0 likes

How to change family premium leader

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 1 replies
  • 0 likes

Random FAmily?

PlanPremuimCountryCanadaDeviceiPad ProOperating SystemIos 17 My Question or IssueSo I’m in this random family that I don’t know anyone. I have 2 months free of premium but when I checked how much longer it has showed me random ppl in a family. I’m on...

  • Visitor
  • Plan Premuim Country Canada Device iPad Pro Operating System Ios 17   My Question or Issue So I’m in this random family that I don’t know anyone. I have 2 months free of premium but w...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

family plan

signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?

  • Visitor
  • signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 0 likes

Spotify claims address doesn't match when trying to join family plan

PlanFree (currently)CountryUKDeviceiPhone 8Operating Systemi)S 16.2 My Question or IssueI'm trying to join my family's plan. I've just left my own premium account to join the family plan when I moved home. When I type in my address, Spotify can find ...

  • Visitor
  •   Plan Free (currently) Country UK Device iPhone 8 Operating System i)S 16.2   My Question or Issue I'm trying to join my family's plan. I've just left my own premium account t...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Invite not working

Plancurrent plan is free trying to join an existing family planCountryUSADevicegalaxy s12Operating Systemandroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe link sent to me only takes me to my home screen. There are no options to j...

  • Visitor
  •   Plan current plan is free trying to join an existing family plan Country USA Device galaxy s12 Operating System android (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

I have a premium family, everyone is under their own account and pauses

I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of the devices. Eveeryone had their own account and their...

  • Visitor
  • I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of t...
  • Maxim
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Cannot manage members on Premium Family Plan

PlanPremium FamilyCountryUKDevicePCOperating SystemWindows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the members in the page "Manage my family plan" , but there are no options to add or delete, just icons. I...

  • Newbie
  •   Plan Premium Family Country UK Device PC Operating System Windows 11, Chrome   My Question or Issue   I cannot manage members in my family plan.  I can see the m...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 2 likes

Abo change to Family premium without cancellation of my Student premium Abo

PlanStudent premium to Family premiumCountryGermany DeviceSamsung Galaxy s23 ultra Operating SystemAndroid 13 My Question or IssueHello, I had a Student premium Abo and got an invitation to joing my Familys premium Abo yesterday. I followed the invit...

  • Visitor
  • Plan Student premium to Family premium Country Germany    Device Samsung Galaxy s23 ultra  Operating System Android 13   My Question or Issue Hello,   I had a S...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got an invitation to a family plan. I logged in, wrote the address, but it says there is a...

  • Visitor
  • ...bsp; I got an invitation to a family plan. I logged in, wrote the address, but it says there is a problem. Why can't I join the family plan? We live at the same address, I have a Spotify account, I'm l...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Parole

Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci

  • Regular
  • Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution O Spotify não me permite entrar em um plano família

Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses

  • Visitor
  • Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses
  • Angel01XD
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Cannot remove a member from the Family Plan

PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...

  • Visitor
  • Plan Premium Family  Country Italy  Operating System iOS   My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I Reset songs I played without effecting others on my family plan?

I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.

  • Visitor
  • I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
  • Joan
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan reset after payment paused

I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...

  • Regular
  • I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I u...
  • Not applicable
  • 3888 Views
  • 20 replies
  • 9 likes
  • Premium for Family
  • 3888 Views
  • 20 replies
  • 9 likes

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PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes