Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134973 Views
  • 32 replies
  • 8 likes
  • 134973 Views
  • 32 replies
  • 8 likes

Solved!! Address doesn’t match

I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.

  • Casual Listener
  • I’m trying to join my husbands family account but it’s saying the addresses don’t match - when it’s the exact same address as the one I’ve entered.  
  • Maxim
  • Spotify Star
  • 652 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 652 Views
  • 7 replies
  • 0 likes

Superuser Contribution Estoy en plan dúo al cambio de teléfono ahora solo me permite plan gratuito

Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito

  • Visitor
  • Mi esposa contrato plan dúo ya lo tenía yo cambié varias veces de teléfono y en el actual ahora no puedo tener plan dúo solo plan gratuito
  • Lyubka
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I add a family member to my family premium plan?

I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I cannot add any more users. How can I change the pri...

  • Visitor
  • I have been trying to add another member to my family plan but the login that the primary user for the account for some reason is listed as a user and not the family plan manager. Because of which I...
  • Alex
  • Spotify Legend
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

upgrade to premium plan

I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my CC details then get a pop-up message saying I can'...

  • Visitor
  • I am trying desperately to pay money to Spotify to upgrade to a premium account but I just keep going in circles. The only plan available offers me a month free followed by a subscription. I enter my...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Im on the family plan but if i play a song it plays across all devices, users cant play their own s

My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...

  • Casual Listener
  • My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices.  H...
  • Susan_GP
  • Moderator
  • 2693 Views
  • 6 replies
  • 0 likes
  • 2693 Views
  • 6 replies
  • 0 likes

Superuser Contribution Payment error

I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!

  • Visitor
  • I payed a family plan…enterd with my phone number, didn’t realized it’s wasn’t my actual account. Can I have a refound to pay the actual account? Three other family plan members involved. Thanks!
  • Susan_GP
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Não consigo fazer play numa música que ouvi ontem

Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca

  • Visitor
  • Tenho a música nos favoritos mas quando escolho tocar , ela salta para outra e a música fica com um cor mais opaca
  • Bittencourt
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I cannot join my family plan. It just says "Please try again later"

I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.

  • Visitor
  • I keep putting in the address and I know it is put in the correct way, but every time it just says to try again later.
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family abonnement apoart luisteren

Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier aan doen?

  • Visitor
  • Als we met meerderen tegelijk, ieder ons eigen afspeellijst, willen beluisteren gaat dat niet. We "drukken" elkaars playlist dan weg. Wat kun je hier  aan doen?
  • AlejaR
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing Family members

I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people.

  • Visitor
  • I am unable to remove family members. I have tried the Go to account page, scroll down to Edit family members but THAT DOES NOT EXIST. I dont have an option to remove people. 
  • AlejaR
  • Moderator
  • 6397 Views
  • 11 replies
  • 1 likes
  • 6397 Views
  • 11 replies
  • 1 likes

Solved!! Spotify family duration

After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really don't know anything about family plan. Before i make ...

  • Newbie
  • After my friend's family plan terminated (i was joined his family plan). I decided to make family plan for my family and relatives. It just my first time being an admin for family plan so i really d...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Plan

Hi, I am planning on starting the Family Premium plan with my siblings.However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - meaning other networks? Or it only works while connected to the ...

  • Newbie
  • Hi,  I am planning on starting the Family Premium plan with my siblings. However, I am not sure how it will work. Can we still use pur spotify accout while on work, school, or car rides - m...
  • AlejaR
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ho can i invite a family member, that has no own email adress?

I upgraded to spotify premium.My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an account for her. can someone help me?t

  • Casual Listener
  • I upgraded to spotify premium. My daughter is too old for spotify kids (songs are vey limited) but has no own email adress yet to register for a family member account. its impossible to open an a...
  • Madmax23
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Add member to family plan that already has premium account

My Question or IssueI have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her current settings and playlists. Can she join the family plan withou...

  • Visitor
  •   My Question or Issue I have a family plan and am trying to add my family members. My sister already has a premium account and wants to join the family plan but doesnt want to lose her c...
  • Maxim
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 446 Views
  • 1 replies
  • 0 likes

I can't change my country setting

I used to live in FR but moved away. I am now in Germany, my payment method is German and my Adress in my profile is German. However I can't change the country in my profile and hence cannot create a family account with my brother. I upgraded to the ...

  • Visitor
  • ...family account with my brother. I upgraded to the Premium Family for that purpose and now it doesn't work at all. Impossible to find a number to call or get help. Your support page is a joke.
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Spotify Kids in Chile

Hi everyone! Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… Music here in Latin America (mainly regueton) is not good for kids and an open library is not helping. Also music here is par...

  • Newbie
  • Hi everyone!   Is there any plan to make Spotify Kids available in Chile? I’ve being waiting the app for 3 years with no luck… 😞   Music here in Latin America (mainly regueton) is not ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change password for a family plan member

I'm the family plan manager. My family plan member got a notice from Spotify of a data leak and to change her password. On her account page there is no password reset option. On my Manager page I can click on her account but there is no password rese...

  • Casual Listener
  • I'm the family plan manager. My family plan member got a notice from Spotify of a data leak and to change her password. On her account page there is no password reset option. On my Manager page I c...
  • Dian
  • Spotify Legend
  • 1625 Views
  • 2 replies
  • 0 likes
  • 1625 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change spotify country.

I bought premium using a VPN when connected to a UK server.Spotify is now declining my sisters from joining the family package because the country is not the same. I want to change the country to the correct one but I am not able to change it. Assist...

  • Newbie
  • I bought premium using a VPN when connected to a UK server. Spotify is now declining my sisters from joining the family package because the country is not the same. I want to change the country to t...
  • Dian
  • Spotify Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution j'ai souscrit un abonnement Premium mais mon fils ne peux pas y accéder

J'ai souscrit un abonnement premium mais un des mes fils, qui habite pourtant à la même adresse, ne peut y accéder malgré l'invitation. au moment d'entrer l'adresse le logiciel indique que l'adresse n'est pas reconnu ou trop vaste ou qu'il essaie de ...

  • Visitor
  • J'ai souscrit un abonnement premium mais un des mes fils, qui habite pourtant à la même adresse, ne peut y accéder malgré l'invitation. au moment d'entrer l'adresse le logiciel indique que l'adresse ...
  • Dian
  • Spotify Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes