Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I want to remove someone from my plan but I don’t want their account to get deleted. If I remove them from my plan do they get to keep their account?
Hi, i forgot to pay my spotify duo, then i update my payment method. but i bought premium by mistake and the payment was completed. now i want to change my plan. But I can't do this without paying the full duo fee again. Please help me. I just bought...
I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm address" so that the software goes and finds the addre...
Upgraded to Spotify family so my children could each play music on their own Amazon echo dot speakers. However when one child plays a song, Spotify stops everywhere else, despite everyone in the family having a family profile
I received and email to verify my account which I've noticed just now and I am locked out of my Premium. I missed it by 1 day due to being on holidays. Could you please issue a new verification link so I can still be part of the family plan?
PlanFamily PremiumCountryBelgium DeviceiPhone 11 + PCOperating SystemiOS + Windows My Question or IssueToday my wife lost her access to our Family premium. She is connected but with a free plan (she still have her lists and history).When I'm going to...
PlanFamily/premiumCountryIndiaDevice(Oppo A35, redmi note Operating System( Android.) My Question or IssueWhen my family member tried to join through the premium family invite link that i sent to them, it leads them to a website and after they logged...
Plan: Premium FamilyCountry USA Device iPad ProOperating SystemLatest iOS We had to change the card on our account, and found out when our plan lapsed. But after signing up again and logging into Spotify Kids my daughter's account went away. Her name...
We have an active family plan with only 2 users, so space for 4 more. I want to add our two kids to our family plan with their own profile. They both have an Amazon Fire Tablet for kids. I have sent the invitation to join our spotify family plan to t...
My son tried to download his playlist to a usb to play in the car. He got an email saying he violated terms of service. He ticked the box to say he wouldn't do again and appealed three times. Still no response from Spotify and he cannot access his mu...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...
When I use Spotify it cuts out her account. I also have all her playlists and favorites. We would like to separate our accounts so we can select our own music.
i got kicked out of a family plan and it won't let me buy my own family plan. so do i have to wait a year to make my own family plan?
PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...
new account, transferring my playlists from old to new account on my cellphone - how?
PlanFree/PremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy brother account got hack and all of our family was removed. he manage to retrieve ...
PlanPremium FamilyCountryPoland My Question or IssueI have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically removed. Now when I try to add it one more time he is not able to assign i...
I haven’t joined any family plan in the last 12months and I’m trying to join my brothers family plan. My younger sister who was on my original duo plan was able to join however for me, it keeps telling me an issue happened after entering the address ...
PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...
Me and my husband were in his family paln and they cancelled it, we made a premium duo and i cant join, it says icant join someone else’s family group in 12 months. What can i do? We didn’t cancel the old one..