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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119421 Views
  • 32 replies
  • 8 likes
  • 119421 Views
  • 32 replies
  • 8 likes

" We couldn’t confirm that you live with the plan manager for this Premium plan."

PlanFreeCountryCanadaDeviceLg V60 ThinQ My Question or IssueI've been kicked out of a family plan and when I try to join, it displays"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan agai...

  • Newbie
  • Plan Free Country Canada Device Lg V60 ThinQ   My Question or Issue I've been kicked out of a family plan and when I try to join, it displays "We couldn’t confirm that you live with t...
  • Ashrafnaroo13
  • Visitor
  • 218 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me cambiaron a un plan individual cuando yo tenia un plan familiar

Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional a eso perdí todas las configuraciones de las person...

  • Visitor
  • Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional ...
  • Alex
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did the family plan not ask me for my address?

My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?

  • Visitor
  • My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?
  • Alex
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 2 likes
  • 144 Views
  • 1 replies
  • 2 likes

Superuser Contribution Supression d'un profil de mon compte premium family

Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !

  • Visitor
  • Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !
  • Alex
  • Spotify Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Home address verification is a shitty update

Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable to re-join, and I have to create new accounts for th...

  • Casual Listener
  • Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable t...
  • Maxim
  • Spotify Star
  • 1110 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1110 Views
  • 1 replies
  • 1 likes

Superuser Contribution No llegaron los correos de verificación de domicilio a mis familiares.

Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsión del plan.

  • Visitor
  • Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsi...
  • Lyubka
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème de vérification d'adresse

sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale

  • Visitor
  • sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale
  • Lyubka
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution What can I do if my account was blocked because I didn't confirm my address

I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.

  • Visitor
  • I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family removed from my family plan and completely barred from rejoining

PlanPremiumCountryUSADeviceOnePlus 6TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the wa...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6T Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am the manager for my family plan. Some of my family m...
  • Lyubka
  • Moderator
  • 374 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 374 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium family ne fonctionne pas sur mon compte

L’option de souscription a premium famille ne fonctionne pas sur mon profil. quand je vais sur internet ça me mets bien que j’y souscrit mais via l’application mobile et ordinateur ça me mets que je n’ai pas premium. comment y remédier ?

  • Visitor
  • L’option de souscription a premium famille ne fonctionne pas sur mon profil.   quand je vais sur internet ça me mets bien que j’y souscrit mais via l’application mobile et ordinateur ça me met...
  • Lyubka
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Can't change my abo to Family abo

I tied to change my abo to Family Abo, but there is always the same error...

  • Visitor
  • I tied to change my abo to Family Abo, but there is always the same error...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Ads even though I'm paying premium

During music, there are no ads.But during podcasts, there are. I'm paying good money every month for no ads, so this needs to be fixed soon. Don't know why it doesn't register me as a premium account during podcasts.

  • Newbie
  • During music, there are no ads.But during podcasts, there are. I'm paying good money every month for no ads, so this needs to be fixed soon. Don't know why it doesn't register me as a premium accoun...
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Can't re-join Spotify family plan

I got an email telling me to renew my address to confirm I still lived with the owner of the family plan and forgot to confirm. I am now unable to get back into the family plan and get a pop-up saying I cant join another plan for 12 months when I try...

  • Casual Listener
  • I got an email telling me to renew my address to confirm I still lived with the owner of the family plan and forgot to confirm. I am now unable to get back into the family plan and get a pop-up s...
  • jfreedman
  • Casual Listener
  • 213 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 213 Views
  • 2 replies
  • 1 likes

Using Spotify family with Alexa speakers is limited to two devices.

We primarily use Alexa speakers in our home to play music. We recently switched from Amazon Music Family plan to Spotify Family plan. However, it appears that we can only play Spotify music on one Alexa device at a time, two if we use the Alexa "swit...

  • Newbie
  • We primarily use Alexa speakers in our home to play music. We recently switched from Amazon Music Family plan to Spotify Family plan. However, it appears that we can only play Spotify music on one A...
  • johnrt2001
  • Newbie
  • 215 Views
  • 2 replies
  • 3 likes
  • 215 Views
  • 2 replies
  • 3 likes

familiares excluídos do plano familiar e não conseguem retornar

4 dos meus familiares foram excluídos do plano familiar no qual eu sou o dono, e não conseguem retornar pra ele.

  • Visitor
  • 4 dos meus familiares foram excluídos do plano familiar no qual eu sou o dono, e não conseguem retornar pra ele.
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crypto.com Card and Adding Family members to a Premium Family Account

Hi Guys!I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and choose the address that is linked with my subscription (in I...

  • Casual Listener
  • Hi Guys! I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and c...
  • indiajetfer
  • Regular
  • 2731 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2731 Views
  • 5 replies
  • 0 likes