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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93555 Views
  • 32 replies
  • 5 likes
  • 93555 Views
  • 32 replies
  • 5 likes

Superuser Contribution Stranger account added to Spotify Family

Hello, I have a spotify family account and a stranger has been able to join the plan without me inviting him. I kicked him out but i am wondering wether the invite link to the plan is compromised. If so, is there a way to change the link ? I know tha...

  • Visitor
  • Hello,   I have a spotify family account and a stranger has been able to join the plan without me inviting him.   I kicked him out but i am wondering wether the invite link to the p...
  • Alex
  • Moderator
  • 2129 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2129 Views
  • 5 replies
  • 1 likes

Switching from premium individual to premium family.

I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both enjoy mixing songs and he actually worked with me when ...

  • Visitor
  • I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both e...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Is there any thing else then a kids account?

My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search

  • Visitor
  • My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Change my Country

My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following"It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for fam...

  • Visitor
  • My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following "It looks like you’re trying to join Premium Family from a d...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, I pay but not the 'owner'

I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked. What are my options? Do I cancel everything and start over? Help please.

  • Visitor
  • I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked.  What are my options? D...
  • Elena
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to connect to internet through WiFi

Hello,My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices until last week.When I try to connect online I get t...

  • Visitor
  • Hello, My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices...
  • Yordan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Can I add family ppl to Family Premium if they have an actual Individual?

If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then cancel their subscription and then add them to the F...

  • Visitor
  • If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then c...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't invite members to Spotify family. The page does not have any link.

We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I don't have it

  • Visitor
  • We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I d...
  • AndresM
  • Spotify
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo vincular mi familia a mi cuenta

No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE

  • Visitor
  • No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
  • Yordan
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Can family in different country use the same plan?

My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?

  • Visitor
  • My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Premium Family subscription in Kyrgyzstan

Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?

  • Visitor
  • Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted playlist's and can't play songs.

When I wasn't paying Premium everything worked perfectly, now when I'm paying, it's not working. Spotify deleted my Liked songs, and few more playlist's that I saved. Also, my biggest problem is that I can't play 90% of the songs that I want to play....

  • Visitor
  • ...hat I can't play 90% of the songs that I want to play. What should I do? Everyone else on my family subscription does not have a problem.
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Managing Payment method

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account. ...

  • Visitor
  • I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but i...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

I have expired single premium, how do i join my family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an expired premium account that I have used for a decade. I would like to switch to my...

  • Visitor
  • ...ave an expired premium account that I have used for a decade. I would like to switch to my family's plan without losing my music. How do I join? Also, I meet all qualifications and live with my family. I...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Family Premium payment reject wipes all family settings

Plan Premium FamillyCountry France Device AllOperating System All My Question or IssueWhen a monthly subscription (Family Premium) is rejected (card expired etc.), all the family subscription details are lost (members) even when you solve the issue (...

  • Newbie
  • Plan Premium Familly Country France   Device All Operating System All   My Question or Issue When a monthly subscription (Family Premium) is rejected (card expired etc.), all t...
  • Tebbsy82
  • Visitor
  • 455 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 455 Views
  • 2 replies
  • 4 likes

Superuser Contribution inable to find/ join family mix

I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'

  • Visitor
  • I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
  • Kiril
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes