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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175595 Views
  • 32 replies
  • 9 likes
  • 175595 Views
  • 32 replies
  • 9 likes

Could I change my plan from duo to family and only pay the rest

Could I change my plan from duo to family and only pay the rest and continue till my subscription ends

  • Visitor
  • Could I change my plan from duo to family and only pay the rest and continue till my subscription ends
  • ribezaz
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Re: Can't join premium family

I am having the same issue, except my country is showing as US, and it needs to be UAE. It's not giving me the option to update it. I am in the US currently, but reside in UAE with my family and entered our address and its saying I'm not able to be a...

  • Visitor
  • I am having the same issue, except my country is showing as US, and it needs to be UAE. It's not giving me the option to update it. I am in the US currently, but reside in UAE with my family and e...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I was denied access to our family premium account,

When i tried to enter the system forced me to re-register which I somehow did, but it is now saying I have a trial period in which to consider whether to join premium. However we are already paying for this under the family account which I cannot acc...

  • Visitor
  • ...or this under the family account which I cannot access.
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why I can't join to family account?

Hello, I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family. Hi try to invite me, but i see that message: You can’t join this planWe could...

  • Newbie
  • Hello,   I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family.  &n...
  • peteroz7
  • Newbie
  • 8603 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 8603 Views
  • 4 replies
  • 0 likes

Can't join premium family

I was trying to join my brother's premium family plan but the app is saying that I am trying to join from a different country. I already checked that my account is set to Malaysia as previous posts suggested. My payments are all in terms of MYR but i...

  • Visitor
  • I was trying to join my brother's premium family plan but the app is saying that I am trying to join from a different country. I already checked that my account is set to Malaysia as previous posts s...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 0 likes

Unable to join family plan in the same home

Unable to join family plan in the same home. We are sat opposite each other in the same registered address and the message received is unable to join as you are not within the same country? PlanFamily plan Country DeviceiPhone Operating SystemApple M...

  • Visitor
  • Unable to join family plan in the same home. We are sat opposite each other in the same registered address and the message received is unable to join as you are not within the same country?  P...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Family account

My daughter was to late to verify her adres and now she cannot acces her account any more

  • Newbie
  • My daughter was to late to verify her adres and now she cannot acces her account any more
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Spotify kids won't let me set up accounts even though I'm the plan Manager

Help I set up a family plan so that we can all have our own accounts but when I log into Spotify kids on their tablet it says I can't set it up because the plan manager does that but I AM the plan manager

  • Visitor
  • Help I set up a family plan so that we can all have our own accounts but when I log into Spotify kids on their tablet it says I can't set it up because the plan manager does that but I AM the plan manager
  • Maxim
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Getting ads and unable to download on a premium family plan.

PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy parents are on the premium family plan with me but they are still getting ads on their S...

  • Visitor
  • Plan Premium Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My p...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 0 likes

Doesn't let join family plan although member has the same adress

We moved to another country. As the family plan manager I changed the address and sent invite links to all members. 3 joined successfully, 1 is not allowed. It says that he is in another country although he is right next to me and puts the exact same...

  • Casual Listener
  • We moved to another country. As the family plan manager I changed the address and sent invite links to all members. 3 joined successfully, 1 is not allowed. It says that he is in another country a...
  • Maxim
  • Spotify Star
  • 235 Views
  • 2 replies
  • 1 likes
  • 235 Views
  • 2 replies
  • 1 likes

Spotify family yearly plan

So I've been trying to get a family plan, till last week I could get it for year.I no longer see that option Attaching images for reference.

  • Casual Listener
  • So I've been trying to get a family plan, till last week I could get it for year. I no longer see that option   Attaching images for reference.  
  • Vyomiee
  • Visitor
  • 230 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 2 replies
  • 0 likes

Family plan with children

I have just upgraded to a family plan. My son has a phone (11 yrs old) and I want to put him on the family account. It says he needs an account, I've tried to set one up but I can't because he is not old enough. If I log in as me it says I have it on...

  • Casual Listener
  • I have just upgraded to a family plan. My son has a phone (11 yrs old) and I want to put him on the family account. It says he needs an account, I've tried to set one up but I can't because he is n...
  • Maxim
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 3 replies
  • 0 likes

Re: Adding a family member while on holiday in a different country

I'm having a problem like that. I am from one country and we move to another with my family. I have more family members living with me now in this new country and address. I have space in my family account but i can't invite them. I want to remark "w...

  • Casual Listener
  • I'm having a problem like that.  I am from one country and we move to another with my family. I have more family members living with me now in this new country and address. I have space in my family...
  • Maxim
  • Spotify Star
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Daughter can't join family plan

I have sent the invite to my daughter, but she is unable to join my family. I had removed her and am trying to add her back. She has a gmail account. She can sign into the app where she is a free member, but can't sign in to the spotify account websi...

  • Newbie
  • I have sent the invite to my daughter, but she is unable to join my family.  I had removed her and am trying to add her back.   She has a gmail account.  She can sign into the app w...
  • Brodylee1
  • Newbie
  • 1094 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1094 Views
  • 10 replies
  • 0 likes

Solved!! Adding a family member while on holiday in a different country

My family and I are on holiday in a different country and I would like to add a family member to the already existing family account. During the process of registration we’re asked to put in our address. Our underage son obviously still lives with us...

  • Casual Listener
  • My family and I are on holiday in a different country and I would like to add a family member to the already existing family account. During the process of registration we’re asked to put in o...
  • Maxim
  • Spotify Star
  • 548 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 548 Views
  • 5 replies
  • 0 likes

Superuser Contribution Rivian accepts only one spotify account and it means I often can’t listen.

My husband drives my daughter to school in my car. Rivian will only allow one Spotify account connected to the vehicle. So my podcast won’t play (at home as I’m getting ready for the day) when he is driving her to school. I have a family plan. Please...

  • Newbie
  • ...s driving her to school. I have a family plan. Please help me solve for this. It’s super annoying as a long time paying customer to have my session ended because of my husband who is also on my family p...
  • Fleetamus
  • Visitor
  • 1111 Views
  • 2 replies
  • 0 likes
  • 1111 Views
  • 2 replies
  • 0 likes

How to cancel premium family and after that reopen by antoher member

PlanPremium Family My Question or IssueHello, we need help with Premium Family account, plan manager is not using spotify anymore and we want to have option to manage our members. Plan manager tried to change for his position one of our plan members,...

  • Casual Listener
  • Plan Premium Family     My Question or Issue Hello, we need help with Premium Family account, plan manager is not using spotify anymore and we want to have option to manage our m...
  • Maxim
  • Spotify Star
  • 686 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 686 Views
  • 3 replies
  • 0 likes

Linked family member not getting access to Premium

PlanPremiumCountryUK My Question or IssueI pay for Spotify Premium Family and have sent an invite link to use the 5th of 6 available members.When I log in to my account from my PC the user name is listed in the plan. When I log in to their account fr...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I pay for Spotify Premium Family and have sent an invite link to use the 5th of 6 available members. When I log in to my account from my P...
  • tonyandanne
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 2 replies
  • 0 likes

"There was a problem" Error Message - Premium Family

I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am able to sign in to my account and search my address,...

  • Visitor
  • I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am a...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 1 likes

I can't invite someone to use my duo plan... (message: You can't join this)

I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message

  • Casual Listener
  • I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message
  • chassi81
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes