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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119845 Views
  • 32 replies
  • 8 likes
  • 119845 Views
  • 32 replies
  • 8 likes

Superuser Contribution Liked songs?

Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.

  • Visitor
  • Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
  • OscarDC
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Anual Familiar Mexico

PlanFamiliarCountryMexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.

  • Newbie
  • Plan Familiar Country Mexico   Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.  
  • Eni
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do i need a credit card on file to join a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My wife has set up a family plan and every time I join it works fine for a bit then sends me the message that my l...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My wife has set up a family plan a...
  • Alex
  • Spotify Legend
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

Added songs to shared playlist with my son not showing on his app

PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.

  • Visitor
  •   Plan Family  Country US Device iPad  Operating System iOS 10   My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
  • Taylith
  • Community Legend
  • 134 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 1 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • BuHy
  • Casual Listener
  • 424 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution duo > family

when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace

  • Casual Listener
  • when i try to move from duo to family i get this comment that the 2nd user will lose acccess   1. what does it means?   2. will it restart the 2nd account and the user will lose e...
  • MihailY
  • Moderator
  • 655 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 655 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Spotify Legend
  • 2451 Views
  • 5 replies
  • 0 likes
  • 2451 Views
  • 5 replies
  • 0 likes

Family Plan - Adding Members

I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...

  • Casual Listener
  • I have a Premium Family Plan and using only four of six accounts.  I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
  • sfranke
  • Casual Listener
  • 2611 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2611 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan change

I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do?

  • Visitor
  • I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do? 
  • OscarDC
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated to Family, but spouse can't manage account.

My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...

  • Visitor
  • My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a...
  • Alex
  • Spotify Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Need off of ex-boyfriend's family account

I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?

  • Casual Listener
  • I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
  • Maxim
  • Spotify Star
  • 1579 Views
  • 6 replies
  • 1 likes
  • 1579 Views
  • 6 replies
  • 1 likes

Solved!! Joining a plan with a different account region

Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to change my region? Or a different account i hope I don’t...

  • Casual Listener
  • Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to c...
  • xUnworthy
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 2 replies
  • 0 likes

Content filter setting

Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots

  • Newbie
  • Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried moving from Duo to Family plan but Spotify extended my Duo instead

My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2024.I have the receipt that shows that I chose the Fa...

  • Newbie
  • My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2...
  • Alex
  • Spotify Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yo pagué el plan pero no me figura el pago en la app Spotify y si en BBVA

Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró

  • Visitor
  • Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró
  • Kiril
  • Moderator
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Superuser Contribution Novedades con el Pago

Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago

  • Visitor
  • Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago
  • Vasil
  • Moderator
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Family premium - 12 months - how to know date of last change?

PlanFree/PremiumMy Question or IssueI left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I cannot join as only every 12 months. I am quite sure I have ...

  • Visitor
  • Plan Free/Premium My Question or Issue I left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I c...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 1 likes