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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82120 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62534 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198041 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29669 Views
44 replies
4 likes
I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am able to sign in to my account and search my address,...
I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am a...
Spotify Star
251 Views
1 replies
1 likes
Hello, I'm trying to adding my family to my family plan but it is proving EXTREMELY FRUSTRATING. For some reason, Spotify can't find the home address when I try to add a member of my family to the plan using my unique family plan link. There's no opt...
Hello, I'm trying to adding my family to my family plan but it is proving EXTREMELY FRUSTRATING. For some reason, Spotify can't find the home address when I try to add a member of m...
Newbie
678 Views
2 replies
1 likes
Hi all,My daughter studied abroad 3 years ago and she registered a foreign account there. She subscribed as individual premium account for probably 2 years. After her graduation, she moved back with us and I try to invite her to join my premium famil...
...ith us and I try to invite her to join my premium family account recently. The problem is that she cannot join it as the system keeps telling her "You need to live at the same address. It l...
Spotify Star
835 Views
1 replies
0 likes
I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message
I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message
Casual Listener
406 Views
2 replies
0 likes
Spouse getting "you can't join this plan" error when using the invite link I sent her. She has been on this plan for years, but suddenly was kicked off the plan and now she is unable to utilize the link I send her from the app. Please advise on how t...
Spouse getting "you can't join this plan" error when using the invite link I sent her. She has been on this plan for years, but suddenly was kicked off the plan and now she is unable to utilize the l...
Spotify Star
248 Views
1 replies
1 likes
HelloMy family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else 's...
Hello My family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan m...
Spotify Star
312 Views
3 replies
0 likes
Somos 6 en mi familia y cada uno tiene sus descargas en su modo offline pero desde mi cuenta como titulat no tengo un solo dispositivo peto aun asi no me deja descargar nada
Somos 6 en mi familia y cada uno tiene sus descargas en su modo offline pero desde mi cuenta como titulat no tengo un solo dispositivo peto aun asi no me deja descargar nada
Moderator
428 Views
1 replies
0 likes
I’m on a family premium plan, and the plan manager is my ex partner. We no longer speak. It is my own personal payment details on the plan. Therefore I’m paying for the plan despite not being the plan manager. I want to change to Spotify individual b...
I’m on a family premium plan, and the plan manager is my ex partner. We no longer speak. It is my own personal payment details on the plan. Therefore I’m paying for the plan despite not being the p...
Spotify Star
420 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
190 Views
1 replies
0 likes
Cuando mando el enlace para que los miembros se unan al plan familiar, a ellos les aparece un mensaje donde les menciona que no pueden unirse o que escojan otro plan adecuado para ellos.
Cuando mando el enlace para que los miembros se unan al plan familiar, a ellos les aparece un mensaje donde les menciona que no pueden unirse o que escojan otro plan adecuado para ellos.
Moderator
250 Views
1 replies
0 likes
I am the family plan manager and and I am able to listen to all audiobooks listed as "Included in Premium". However, my wife and kids on my family plan are not. They get a locked icon next to it saying they need to purchase the same audiobook that I ...
I am the family plan manager and and I am able to listen to all audiobooks listed as "Included in Premium". However, my wife and kids on my family plan are not. They get a locked icon next to it s...
Spotify Star
2160 Views
1 replies
1 likes
PlanPremium My Question or IssueI've searched for how to enable 2-Factor Authentication and found this Spotify support article with instructions here:https://support.spotify.com/us/artists/article/2-step-verification/ However, when I log into my Acco...
...rtists/article/2-step-verification/ However, when I log into my Account, there is no place to enable 2-Factor Authentication. I am a member of a Premium family account however I am not the a...
Casual Listener
9134 Views
2 replies
2 likes
My name has been on his plan for years but never used it. When I installed the Spotify app, only his name and his music is there. I want to set up my own library and music and not see his. I can't find any instructions on the app or anywhere.
My name has been on his plan for years but never used it. When I installed the Spotify app, only his name and his music is there. I want to set up my own library and music and not see his. I can't fi...
Spotify Star
191 Views
1 replies
0 likes
Eu assinei o plano família já tem alguns anos e estava tudo bem, porém de alguns meses para cá começou a descontar do meu cartão de crédito o valor de R$49,90 e não o de 34,90. Como foi uma mudança razoável eu achei estranho e acho relativamente caro...
Eu assinei o plano família já tem alguns anos e estava tudo bem, porém de alguns meses para cá começou a descontar do meu cartão de crédito o valor de R$49,90 e não o de 34,90. Como foi uma mudança r...
Moderator
326 Views
1 replies
0 likes
verify address hi, I was prompted to verify my address a few days ago in app, but I dismissed the notification. Now that I am able to update it, I am unable to find a link or section in the app to add in my address. has anyone faced the same problem,...
verify address hi, I was prompted to verify my address a few days ago in app, but I dismissed the notification. Now that I am able to update it, I am unable to find a link or sec...
Spotify Star
286 Views
1 replies
0 likes
I have a family plan subscription. When I send my husband an invite link to join, the addresses don't match. I've completed multiple address searches on his account and the address I'm registered to isn't showing up. I therefore logged onto my accoun...
I have a family plan subscription. When I send my husband an invite link to join, the addresses don't match. I've completed multiple address searches on his account and the address I'm registered t...
Spotify Star
301 Views
1 replies
0 likes
Hey!I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my plan and update my payment, then it’s just Premium accoun...
Hey! I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my p...
Not applicable
341 Views
2 replies
0 likes
PlanFamily planCountryBelgiumMy Question or IssueMy new partner and his 2 teenagers are moving in soon. He already has a spotify family account where he takes up 3 slots (himself and the 2 kids). I also have a spotify family account where 4 slots are...
Plan Family plan Country Belgium My Question or Issue My new partner and his 2 teenagers are moving in soon. He already has a spotify family account where he takes up 3 slots (himself a...
Spotify Star
260 Views
1 replies
0 likes
PlanFree/PremiumCountryaustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewant to know why i am getting adds when i am on spotify family premium
...ant to know why i am getting adds when i am on spotify family premium
Moderator
263 Views
1 replies
0 likes
PlanPremium family CountrySouth Africa DeviceRedmi 13 COperating System Android My Question or IssueI have just changed my plan from premium individual to family so I can add my son. It billed me after updating my subscription but I can't even get pa...
Plan Premium family Country South Africa Device Redmi 13 C Operating System Android My Question or Issue I have just changed my plan from premium i...
Moderator
798 Views
2 replies
0 likes
