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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154844 Views
  • 32 replies
  • 9 likes
  • 154844 Views
  • 32 replies
  • 9 likes

Can I change who the account manager is?

My husband created our premium family account. He does not listen to audiobooks and I would like the ability to use those hours. Can we change who the account manager is on our family plan?

  • Visitor
  • My husband created our premium family account. He does not listen to audiobooks and I would like the ability to use those hours. Can we change who the account manager is on our family plan?
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Audiobooks and plan manager

I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can. He has no interest in audiobooks. This is absolutely ridiculous that we can't make use of a feature we're p...

  • Visitor
  • I want to start listening to audiobooks on my premium family plan, but have just discovered my husband is our plan manager and so only he can.  He has no interest in audiobooks.  This is a...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 1 replies
  • 0 likes

New Family member still has advertisements

PlanPremiumCountryAustralia DeviceiPhone?Operating SystemiOS My Question or Issuei added a new family member yesterday but they are still receiving advertisements. They are listed in my plan. What can we do to remove ads?

  • Visitor
  • Plan Premium Country Australia  Device iPhone? Operating System iOS   My Question or Issue i added a new family member yesterday but they are still receiving advertisements. T...
  • osornios
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Family account but no access to individual account

PlanPremiumCountryGermanyDevice(iPhone 12.)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy partner invited me to his family account. But when I enter with my app I am not in my individual account but in his. This also m...

  • Visitor
  •   Plan Premium Country Germany Device (iPhone 12.) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My partner invited me to his family a...
  • osornios
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Musikvorschläge von Tochter

PlanPremium FamilyCountryGermanyDeviceSamsungOperating SystemAndroidMy Question or IssueHi, all of us have their own account. I'm the administrator. Why spotify suggests me my daughters music? Her account is also connected with an amazon echo dot. Sp...

  • Newbie
  • Plan Premium Family Country Germany Device Samsung Operating System Android My Question or Issue Hi, all of us have their own account. I'm the administrator. Why spotify suggests me my d...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Premium member looking to join family

Good morning all, Have looked through the threads and unable to find anything that assists, so kindly asking for any assistance please. I've have a premium spotify package which was started in UK, we have move abroad and now wish to cancel that packa...

  • Newbie
  • ...as started in UK, we have move abroad and now wish to cancel that package and join the family package.   I logged out of my devices for my premium package and followed the link she sent, h...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Soy miembro de plan familiar y me llego un cobro a mi tarjeta

Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.

  • Visitor
  • Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Add relative to Premium Family account

Plan: Premium FamilyCountry: UK Hello,I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new build in my garden. The new build has a different house number than min...

  • Regular
  • Plan: Premium Family Country: UK   Hello, I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new b...
  • ribezaz
  • Spotify Star
  • 152 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution how do i change the plan manager on my premium plan?

My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks

  • Newbie
  • My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks
  • Yordan
  • Moderator
  • 2446 Views
  • 3 replies
  • 0 likes
  • 2446 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution accepting premium invite. error "this page no longer exists" shows

HiI can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists"I was part of my parent's family plan but moved out. The plan was stopped about a week ago. My partner began a new plan and now I can't jo...

  • Visitor
  • Hi I can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists" I was part of my parent's family plan but moved out. The plan was stopped about a...
  • joaovictor_cs
  • Visitor
  • 20436 Views
  • 47 replies
  • 3 likes
  • 20436 Views
  • 47 replies
  • 3 likes

Superuser Contribution Can't join family plan

PlanPremiumCountrySouth AfricaMy Question or IssueI have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free account. I have followed all instructions and eventually remove...

  • Visitor
  • Plan Premium Country South Africa My Question or Issue I have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free a...
  • Joan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Spotify family member - Change email on

One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not possible to verify her password through that email.

  • Visitor
  • One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not poss...
  • Anyk17
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can my admin see my searches on premium?

Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.

  • Visitor
  • Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.  
  • Anyk17
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 1 replies
  • 0 likes

Unable To Join Family Plan

I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found. PlanPremium FamilyUnited States DeviceiPhone 14Operatin...

  • Newbie
  • I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found.&n...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes

Family plan, studying overseas

PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...

  • Newbie
  • Plan Premium Country Singapore Device Mobile phone iphone or android phones Operating System (iOS 10, Android)   My Question or Issue I have subscribed to Family Premium, all my family...
  • davidcsi
  • Newbie
  • 765 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 765 Views
  • 2 replies
  • 0 likes

Cant add family members afteer moving countrty

My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The address on the account was set as our French home. My profile shows the accou...

  • Casual Listener
  • My family and I have just moved from UK to France.  In the UK we all had UK Spotify accounts.  We all moved to France so I've just set up a Family Premium account for us.  The a...
  • Maxim
  • Spotify Star
  • 337 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 337 Views
  • 7 replies
  • 1 likes

I invited family member but address does not match even though it's correct

I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my brother then?

  • Visitor
  • I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my b...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

  • Casual Listener
  • My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
  • fernandacanuto-br
  • Visitor
  • 1008 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 1008 Views
  • 8 replies
  • 0 likes