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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173972 Views
  • 32 replies
  • 9 likes
  • 173972 Views
  • 32 replies
  • 9 likes

Solved!! Adding a family member while on holiday in a different country

My family and I are on holiday in a different country and I would like to add a family member to the already existing family account. During the process of registration we’re asked to put in our address. Our underage son obviously still lives with us...

  • Casual Listener
  • My family and I are on holiday in a different country and I would like to add a family member to the already existing family account. During the process of registration we’re asked to put in o...
  • Maxim
  • Spotify Star
  • 532 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 532 Views
  • 5 replies
  • 0 likes

Superuser Contribution Rivian accepts only one spotify account and it means I often can’t listen.

My husband drives my daughter to school in my car. Rivian will only allow one Spotify account connected to the vehicle. So my podcast won’t play (at home as I’m getting ready for the day) when he is driving her to school. I have a family plan. Please...

  • Newbie
  • ...s driving her to school. I have a family plan. Please help me solve for this. It’s super annoying as a long time paying customer to have my session ended because of my husband who is also on my family p...
  • Fleetamus
  • Visitor
  • 1084 Views
  • 2 replies
  • 0 likes
  • 1084 Views
  • 2 replies
  • 0 likes

How to cancel premium family and after that reopen by antoher member

PlanPremium Family My Question or IssueHello, we need help with Premium Family account, plan manager is not using spotify anymore and we want to have option to manage our members. Plan manager tried to change for his position one of our plan members,...

  • Casual Listener
  • Plan Premium Family     My Question or Issue Hello, we need help with Premium Family account, plan manager is not using spotify anymore and we want to have option to manage our m...
  • Maxim
  • Spotify Star
  • 634 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 634 Views
  • 3 replies
  • 0 likes

Linked family member not getting access to Premium

PlanPremiumCountryUK My Question or IssueI pay for Spotify Premium Family and have sent an invite link to use the 5th of 6 available members.When I log in to my account from my PC the user name is listed in the plan. When I log in to their account fr...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I pay for Spotify Premium Family and have sent an invite link to use the 5th of 6 available members. When I log in to my account from my P...
  • tonyandanne
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 2 replies
  • 0 likes

"There was a problem" Error Message - Premium Family

I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am able to sign in to my account and search my address,...

  • Visitor
  • I am trying to join our Premium Family plan as a member after being a plan owner of a Premium Duo plan. When I click on the link to login and join the account (tried on both phone and laptop), I am a...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 1 likes

I can't invite someone to use my duo plan... (message: You can't join this)

I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message

  • Casual Listener
  • I was using a Family plan, but now I have a Duo plan just for me and my wife. Every time we try to use the link, we receive the same message
  • chassi81
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

I can't invite someone to use my family plan

Hi all,My daughter studied abroad 3 years ago and she registered a foreign account there. She subscribed as individual premium account for probably 2 years. After her graduation, she moved back with us and I try to invite her to join my premium famil...

  • Visitor
  • ...ith us and I try to invite her to join my premium family account recently.   The problem is that she cannot join it as the system keeps telling her "You need to live at the same address. It l...
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alcanzo el limite de dispositvos offline

Somos 6 en mi familia y cada uno tiene sus descargas en su modo offline pero desde mi cuenta como titulat no tengo un solo dispositivo peto aun asi no me deja descargar nada

  • Visitor
  • Somos 6 en mi familia y cada uno tiene sus descargas en su modo offline pero desde mi cuenta como titulat no tengo un solo dispositivo peto aun asi no me deja descargar nada
  • Vasil
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Spouse getting "you can't join this plan" error when using the invite link I sent her

Spouse getting "you can't join this plan" error when using the invite link I sent her. She has been on this plan for years, but suddenly was kicked off the plan and now she is unable to utilize the link I send her from the app. Please advise on how t...

  • Visitor
  • Spouse getting "you can't join this plan" error when using the invite link I sent her. She has been on this plan for years, but suddenly was kicked off the plan and now she is unable to utilize the l...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 1 likes

Solved!! A family member can't join my family premium plan due to an error?

HelloMy family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else 's...

  • Casual Listener
  • Hello My family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan m...
  • Maxim
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿por qué nadie puede unirse a mi plan familiar?

Cuando mando el enlace para que los miembros se unan al plan familiar, a ellos les aparece un mensaje donde les menciona que no pueden unirse o que escojan otro plan adecuado para ellos.

  • Visitor
  • Cuando mando el enlace para que los miembros se unan al plan familiar, a ellos les aparece un mensaje donde les menciona que no pueden unirse o que escojan otro plan adecuado para ellos.
  • Novy
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

I´m living at Mazatlan City Mex. My sister are living at Merida City Mex. I want a duo plan for us

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Plan manager using my payment details.

I’m on a family premium plan, and the plan manager is my ex partner. We no longer speak. It is my own personal payment details on the plan. Therefore I’m paying for the plan despite not being the plan manager. I want to change to Spotify individual b...

  • Visitor
  • I’m on a family premium plan, and the plan manager is my ex partner. We no longer speak. It is my own personal payment details on the plan. Therefore I’m paying for the plan despite not being the p...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! How do I enable 2-step verification as a member of a Premium family account?

PlanPremium My Question or IssueI've searched for how to enable 2-Factor Authentication and found this Spotify support article with instructions here:https://support.spotify.com/us/artists/article/2-step-verification/ However, when I log into my Acco...

  • Casual Listener
  • ...rtists/article/2-step-verification/   However, when I log into my Account, there is no place to enable 2-Factor Authentication. I am a member of a Premium family account however I am not the a...
  • nateUK
  • Casual Listener
  • 2441 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2441 Views
  • 2 replies
  • 0 likes

I'm on my husband's family Spotify plan. All I can see is his his music.

My name has been on his plan for years but never used it. When I installed the Spotify app, only his name and his music is there. I want to set up my own library and music and not see his. I can't find any instructions on the app or anywhere.

  • Visitor
  • My name has been on his plan for years but never used it. When I installed the Spotify app, only his name and his music is there. I want to set up my own library and music and not see his. I can't fi...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! family members cannot listen to audiobooks included in premium

I am the family plan manager and and I am able to listen to all audiobooks listed as "Included in Premium". However, my wife and kids on my family plan are not. They get a locked icon next to it saying they need to purchase the same audiobook that I ...

  • Newbie
  • I am the family plan manager and and I am able to listen to all audiobooks listed as "Included in Premium". However, my wife and kids on my family plan are not. They get a locked icon next to it s...
  • Maxim
  • Spotify Star
  • 1195 Views
  • 1 replies
  • 1 likes
  • 1195 Views
  • 1 replies
  • 1 likes

Superuser Contribution Meu plano família Premium faz algum tempo que vem cobrando muito mais do que o valor inicial

Eu assinei o plano família já tem alguns anos e estava tudo bem, porém de alguns meses para cá começou a descontar do meu cartão de crédito o valor de R$49,90 e não o de 34,90. Como foi uma mudança razoável eu achei estranho e acho relativamente caro...

  • Newbie
  • Eu assinei o plano família já tem alguns anos e estava tudo bem, porém de alguns meses para cá começou a descontar do meu cartão de crédito o valor de R$49,90 e não o de 34,90. Como foi uma mudança r...
  • Ivelina
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verifying address. Missed in app notification

verify address hi, I was prompted to verify my address a few days ago in app, but I dismissed the notification. Now that I am able to update it, I am unable to find a link or section in the app to add in my address. has anyone faced the same problem,...

  • Visitor
  • verify address     hi, I was prompted to verify my address a few days ago in app, but I dismissed the notification. Now that I am able to update it, I am unable to find a link or sec...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

Can't seem to add same address to new plan member

I have a family plan subscription. When I send my husband an invite link to join, the addresses don't match. I've completed multiple address searches on his account and the address I'm registered to isn't showing up. I therefore logged onto my accoun...

  • Casual Listener
  • I have a family plan subscription. When I send my husband an invite link to join, the addresses don't match. I've completed multiple address searches on his account and the address I'm registered t...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution adds why am i getting adds when i am on spotify family premium

PlanFree/PremiumCountryaustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewant to know why i am getting adds when i am on spotify family premium

  • Visitor
  • ...ant to know why i am getting adds when i am on spotify family premium
  • OscarDC
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes