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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130529 Views
  • 32 replies
  • 8 likes
  • 130529 Views
  • 32 replies
  • 8 likes

Inviting family members to spotify premium plan

PlanPremium FamilyCountrySingapore DeviceiPhone, oppo etc. My Question or IssueBuggy Invite link. I have several issues just trying to invite my family members into the premium plan.First off, I can only send an invite link to my family members. This...

  • Visitor
  • Plan Premium Family Country Singapore   Device iPhone, oppo etc.     My Question or Issue Buggy Invite link. I have several issues just trying to invite my family members i...
  • Billy-J
  • Spotify Star
  • 976 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 976 Views
  • 1 replies
  • 0 likes

"an error has occured" add a member to family premium

Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has occurred, please try again later".We've tried uninstalling the ...

  • Newbie
  • Hi,   I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has o...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 106 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

Plan: FreeCountry: HungaryDevice: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I can't join because I'm abroad. I checked and my location is correctly set, th...

  • Newbie
  • Plan: Free Country: Hungary Device: Motorola G31  Operating System: Android   I received an invitation to our family account, but after typing in the address, the app tells me I c...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month Premium Trial won't activate.

I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...

  • Newbie
  • I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen ...
  • Lyubka
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Cannot join Family plan with my account

Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...

  • Casual Listener
  • Hi, I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months."   I...
  • Maxim
  • Spotify Star
  • 1433 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1433 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • OscarDC
  • Moderator
  • 3182 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 3182 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Kids app in Latvia

PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...

  • Casual Listener
  • ...remium Family subscription for this reason. Any recommendations for my 6 year old daughter? 
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Changing from Duo to Family

PlanPremiumCountryPolandDeviceHuawei p30 liteOperating SystemAndroidMy Question or IssueMy family decided to get Premium Family. I've used Premium Duo with my cousin who lives with us. I've got an invitation from my mom but but whenever I entered our...

  • Newbie
  • Plan Premium Country Poland Device Huawei p30 lite Operating System Android My Question or Issue My family decided to get Premium Family. I've used Premium Duo with my cousin who lives w...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Family lost access to Premium Family account.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Family CountryUKDeviceGoogle Pixel 6 My Question or IssueI have had Spotify family for a month now, it's been fine. Howe...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family  Country UK Device Google Pixel 6   &n...
  • devensega
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing region when moving from one country to another

PlanPremium/FamilyCountryU.S. -> IsraelDevice(iPhone 13)Operating System(iOS) My Question or IssueWe recently moved from one country to another, and it won't work to invite family members to join my family plan now- it gives me an error that we're no...

  • Casual Listener
  •   Plan Premium/Family Country U.S. -> Israel Device (iPhone 13) Operating System (iOS)   My Question or Issue We recently moved from one country to another, and it won't w...
  • Joan
  • Moderator
  • 240 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Familienmitglied hat neues Handy

Hallo,ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?

  • Visitor
  • Hallo, ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?
  • FW78
  • Visitor
  • 13411 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 13411 Views
  • 8 replies
  • 1 likes

In our premium account, profiles are forced to listen to the same content

We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s playin in the Tesla also changes - she changes it back & ...

  • Visitor
  • We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s ...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! What happens if you join a Family Plan Premium? My partner and I are considering getting on this pla

Plan: PremiumCountry: USMy Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are considering getting on this plan together but I want to be sure I won...

  • Casual Listener
  • Plan: Premium Country: US My Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are c...
  • markowenspence
  • Visitor
  • 249 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 2 replies
  • 0 likes

İ bought duo but when I invite my boyfriend it says you are already invited

İ bought duo but when I invite my boyfriend it says you are already invited. But we can't listen to the music at the same time. He tried to invite me and the same thing happens again

  • Visitor
  • İ bought duo but when I invite my boyfriend it says you are already invited. But we can't listen to the music at the same time. He tried to invite me and the same thing happens again
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium can only play on one device?

We have premium Spotify. My husband has it loaded on his iPhone and listens to it in his car during the day and I want to listen to it on the tv through Roku at the same time. It says that it is being used somewhere else when I try to log into the se...

  • Casual Listener
  • We have premium Spotify. My husband has it loaded on his iPhone and listens to it in his car during the day and I want to listen to it on the tv through Roku at the same time. It says that it is bein...
  • Susan_GP
  • Moderator
  • 361 Views
  • 6 replies
  • 1 likes
  • 361 Views
  • 6 replies
  • 1 likes

Solved!! Can’t join Premium Family

PlanPremium FamilyCountryThe Czech RepublicMy Question or IssueHello, I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I cancelled it because I want to move to Premium Family with more of my fam...

  • Casual Listener
  • Plan Premium Family Country The Czech Republic My Question or Issue Hello,   I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I c...
  • Adekaj
  • Casual Listener
  • 332 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 4 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos .PlanPlan familiar Premium CountryMexicoDeviceiPhone Operating SystemiOS 15 My Question or Issue

  • Visitor
  • Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos . Plan Plan familiar Premium  Country Mexico Device iPhone  Operating System iOS...
  • Susan_GP
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes

Spotify Family plan songs download limit

Hi,I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family.

  • Newbie
  • Hi, I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family...
  • Maxim
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

I can’t join my family’s plan, because I’ve just changed country

My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…

  • Visitor
  • My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes