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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27632 Views
44 replies
4 likes
I had a free account. Applied for a family account now. I am inviting my family members, but do I also need to invite myself again, or am I a member already with my account?
I had a free account. Applied for a family account now. I am inviting my family members, but do I also need to invite myself again, or am I a member already with my account?
Spotify Star
269 Views
1 replies
0 likes
i can't join on my account, every time i put my name and andress it does a error saying "3-error. try again"
i can't join on my account, every time i put my name and andress it does a error saying "3-error. try again"
162 Views
0 replies
0 likes
Hallo,ich war einige Zeit bei mit dem Rest meiner Familie unter den Familien-Abo angemeldet. Vor ein paar Wochen kam eine Mail von Spotify, in ich aufgefordert wurde meine Adresse zu verifizieren. Die Frist von einer Woche habe ich leider verpasst......
Hallo, ich war einige Zeit bei mit dem Rest meiner Familie unter den Familien-Abo angemeldet. Vor ein paar Wochen kam eine Mail von Spotify, in ich aufgefordert wurde meine Adresse zu verifizieren. ...
360 Views
0 replies
0 likes
I recently created a spotify family account, and when I send out my invitations to my family members they hit the activate button and they log in to their accounts, however, they are still receiving the free account services, but on my account is tel...
I recently created a spotify family account, and when I send out my invitations to my family members they hit the activate button and they log in to their accounts, however, they are still r...
Community Legend
256 Views
1 replies
0 likes
Eu estava em um plano familiar convidado pelo meu irmao, ele alterou os dados do cartao e com isso tivemos que ser convidado novamente para atualizar os nossos dados, quanto eu atualizo os dados da minha conta para continuar no plano familiar aparece...
Eu estava em um plano familiar convidado pelo meu irmao, ele alterou os dados do cartao e com isso tivemos que ser convidado novamente para atualizar os nossos dados, quanto eu atualizo os dados da m...
Spotify Star
698 Views
1 replies
0 likes
Good day, i order premium for family. Send invite to my girlfriend. But she can not log in after filling all fields. When she push save error number 3 apeared. Can you please help me? Thank you in advance
Good day, i order premium for family. Send invite to my girlfriend. But she can not log in after filling all fields. When she push save error number 3 apeared. Can you please help me? T...
Casual Listener
297 Views
2 replies
0 likes
I'm paying for family premium but its not allowing multiple devices to play at the same time. When i go into my account page and click on family its coming up blank with no option to do anything. Help! Going around in circles...
I'm paying for family premium but its not allowing multiple devices to play at the same time. When i go into my account page and click on family its coming up blank with no option to do anything. H...
Spotify Star
361 Views
3 replies
0 likes
Al momento de poner mi domicilio no me grabe si lo puse con E o con una I, y al momento de ponerlo en el de mi mama ya no supe con cual ponerlo y no me permite agregar a nadie, que puedo hacer, ya que lo acabo de pagar Spoiler (Highlight to read) Por...
Al momento de poner mi domicilio no me grabe si lo puse con E o con una I, y al momento de ponerlo en el de mi mama ya no supe con cual ponerlo y no me permite agregar a nadie, que puedo hacer, ...
126 Views
0 replies
0 likes
No me deja continuar con el proceso de pago para cualquier cuenta premium, me interesa la cuenta premium familiar
No me deja continuar con el proceso de pago para cualquier cuenta premium, me interesa la cuenta premium familiar
145 Views
0 replies
0 likes
Hi, I already have a premium account I pay $9.99US a month. When I got a email for the $99 for 12 months discount, I bought it. But it's been a week and everytime I look at my subscription it says I will be charged $9.99US on 12-19-17. I have a recei...
Hi, I already have a premium account I pay $9.99US a month. When I got a email for the $99 for 12 months discount, I bought it. But it's been a week and everytime I look at my subscriptio...
Not applicable
596 Views
1 replies
0 likes
so i recieved the invitation for the family plan ad followed all the steps.on my brothers plan it shows that i am on his premium and active however when i log into mine it still ants me to upgrade and i have none of the premum servces.
so i recieved the invitation for the family plan ad followed all the steps. on my brothers plan it shows that i am on his premium and active however when i log into mine it still ants me to u...
Roadie
212 Views
1 replies
0 likes
I subscribed for a family plan and invited my husband to join. He accepted the invitation and it worked for a while, but then it stopped working due to an address issue. He updated the address on his account, but it still did not work. Also, whenever...
I subscribed for a family plan and invited my husband to join. He accepted the invitation and it worked for a while, but then it stopped working due to an address issue. He updated the address on h...
Roadie
256 Views
1 replies
0 likes
Hi People, we are from Brazil and we are spending some time in US , i don't know why my spotify changed my profile to US, so my profile is in US now and my wife's still in Brazil, so because of that i'm not more member of the family plan... just beca...
...hat i'm not more member of the family plan... just because the app updated my address, but we are married, share the same plan and now I can't use, what can I do ? Already try to put back Brazil, but t...
Roadie
226 Views
1 replies
0 likes
Hi,We've tried to connect my husbands account to my new family premium. He has a valid free Spotify account and an active e-mail adress. He didn't get an e-mail invite and we've tried to re-invite him numerous times without success. There is nothing ...
Hi, We've tried to connect my husbands account to my new family premium. He has a valid free Spotify account and an active e-mail adress. He didn't get an e-mail invite and we've tried to re-i...
Roadie
222 Views
1 replies
0 likes
Hello!!Yesterday my mother created a family premium account and just invited me to join it. When I click on the link in my mail, I have to register myself with my name and adress (which is the same as my mother). However, I get a message telling me “...
Hello!! Yesterday my mother created a family premium account and just invited me to join it. When I click on the link in my mail, I have to register myself with my name and adress (which is the s...
Roadie
234 Views
1 replies
0 likes
I was paying for Spotify through iTunes. I upgraded to the family account and used my Capital One card to get my discount. Well, i was STILL paying through iTunes. After canceling my iTunes payment, my credit card was charged for the family rate but ...
I was paying for Spotify through iTunes. I upgraded to the family account and used my Capital One card to get my discount. Well, i was STILL paying through iTunes. After canceling my iTunes p...
186 Views
0 replies
0 likes
We have availed the 9 pesos for 3 months promo using the credit card (2 accounts). Then the credit card company called us saying that the spotify charged us 129, they told us spotify reversed the charge from 9 pesos to 129 pesos. Is that normal? What...
We have availed the 9 pesos for 3 months promo using the credit card (2 accounts). Then the credit card company called us saying that the spotify charged us 129, they told us spotify reversed the cha...
Roadie
222 Views
1 replies
0 likes
Help.Our Premium service with Rogers expired. We have 3 lines. When it expired, we continued to have Spotfiy for free, but with the ads. We wanted to continue with Premium service. We were told by Rogers that this can be done. On the site, when regis...
...ervice. We were told by Rogers that this can be done. On the site, when registering for the premium service for $9.99 / line, the option was to use the 'family' plan from Spotify,and h...
Roadie
342 Views
1 replies
0 likes
My family has been on my family account for almost a month and they’re still not getting Premium, they’re still on free accounts
My family has been on my family account for almost a month and they’re still not getting Premium, they’re still on free accounts
Roadie
204 Views
1 replies
0 likes
Hi, My family have started a family Spotify account. The activation email was sent through to my facebook email, however, it is only going through the old email that was associated with my facebook and not the new one. please help!
Hi, My family have started a family Spotify account. The activation email was sent through to my facebook email, however, it is only going through the old email that was associated with my f...
152 Views
0 replies
0 likes
