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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134719 Views
  • 32 replies
  • 8 likes
  • 134719 Views
  • 32 replies
  • 8 likes

I have premium but i can't use shuffle

I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.

  • Visitor
  • I have premium and on computer this is not the problem but on mobile whenever i try to shuffle a playlist it always says this is an premium feature.
  • sarahsassyy
  • Visitor
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Family Plan still getting ads during podcast

PlanPremiumCountryUSADeviceSamsung Galaxy S23 and a Windows 10 Dell LaptopOperating SystemAndroid and Windows 10 My Question or IssueWe pay for the premium family membership and we still hear commercials during the podcast 'Case 63'. I'm not talking ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S23 and a Windows 10 Dell Laptop Operating System Android and Windows 10   My Question or Issue We pay for the premium family m...
  • Maxim
  • Spotify Star
  • 620 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 620 Views
  • 3 replies
  • 0 likes

I can't log to my family premium account, no matter how precise it's writte

My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been blocked, no matter if our address is written exactly...

  • Visitor
  • My siser pays our family premium account, but since the last payment, my account has been logged out and even by acessing through the link invitation to the account again, my acess continously been b...
  • Maxim
  • Spotify Star
  • 247 Views
  • 5 replies
  • 0 likes
  • 247 Views
  • 5 replies
  • 0 likes

I can't change country and want to give access to duo while on holiday

I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How can I solve this?

  • Visitor
  • I subscribed for a premium duo while on a long holiday and now I want to add my partner. We are both in the same place in France, but home address is in Belgium and thus not possible to add him. How ...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Change country family premium account

I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we are not in the same adress, how can I fix that issue? ...

  • Newbie
  • I used to live in Colombia with my normal premium account, I move to Croatia and I open a premium family account, as soon as the rest of my family star opening their accounts spotify says that we a...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids shared playlists cover

I shared some playlists with my kids (5 and 6 years old). I put audiobooks in the playlists so that they can easily be found at the shared playlists button. Unfortunately the covers I See at my Playlist in spotify are Not shown in the Spotify Kids ap...

  • Casual Listener
  • I shared some playlists with my kids (5 and 6 years old). I put audiobooks in the playlists so that they can easily be found at the shared playlists button. Unfortunately the covers I See at my Playl...
  • Lyubka
  • Moderator
  • 741 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 741 Views
  • 3 replies
  • 0 likes

Family link not working despite space in the plan

PlanFamilyCountryUK My Question or IssueThe link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's told to try again later. She has a premium account and isn't in any oth...

  • Visitor
  • Plan Family Country UK   My Question or Issue The link to my family plan isn't working for my sister. I can see there is 1 spot left in the plan, but when she clicks on the link, she's t...
  • giulimonti03
  • Visitor
  • 184 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 2 replies
  • 0 likes

still hearing ads with premium

I signed up for Premium Family but still hear three ads every few songs

  • Visitor
  • I signed up for Premium Family but still hear three ads every few songs
  • Laurentmoreau
  • Newbie
  • 230 Views
  • 3 replies
  • 2 likes
  • 230 Views
  • 3 replies
  • 2 likes

Can’t log in with username/password on Spotify Kids or on website

Plan Premium FamilyCountryUSADeviceiPad Air 2, iPad 7, iPhone 13 ProOperating SystemiOS 16 My Question or IssueI believe my account was originally made with Facebook, which seems to be creating a plethora of issues and I’m ready to just cancel at thi...

  • Casual Listener
  • Plan  Premium Family Country USA Device iPad Air 2, iPad 7, iPhone 13 Pro Operating System iOS 16   My Question or Issue I believe my account was originally made with Facebook, w...
  • Maxim
  • Spotify Star
  • 714 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 714 Views
  • 3 replies
  • 0 likes

Other members can't access my premium family plan due to wrong address

I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address in Italy, when it comes to confirming the address, al...

  • Visitor
  • I live in Italy with my family but I am currently abroad. I had a spotify family plan that expired due to expired payments. I created then a new plan from abroad and set as default my home address i...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Trying to purchase audiobook

Family PremiumUSAMy son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an audiobook for him and there doesn't seem to be a way. Th...

  • Visitor
  • Family Premium USA My son is also on my plan but it is not showing up in his 'account' although it looks like it's linked and mostly functioning like a premium account. I am trying to purchase an a...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

abbonamento premium family

ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con una persona praticamente sconosciuta. Infatti non ap...

  • Visitor
  • ieri stavo rinnovando l’abbonamento con altri miei amici. Il plan manager manda invito ed indirizzo, che io accetto e inserisco, ma andando a vedere sul mio account mi ritrovo a stare nel piano con u...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Family Premium sign up under a new email and no playlist or history showing

PlanFamily PremiumMy Question or IssueSigned up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family Premium.When my wife signed up under the invite I sent, w...

  • Casual Listener
  • Plan Family Premium My Question or Issue Signed up for new family premium account. Had a Vodafone version before. Cancelled the premium subscription, moved to free then signed up for a new Family...
  • Maxim
  • Spotify Star
  • 185 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me suscribí al Plan Familiar Premium y me hicieron otro cobro

Me suscribí al Plan Familiar Premium y me cobraron el precio de Spotify Premium y sale que a fin de mes me cobraran lo del Plan Familiar. Por qué me cobrarán dos veces? Qué puedo hacer para que no lo hagan?

  • Newbie
  • Me suscribí al Plan Familiar Premium y me cobraron el precio de Spotify Premium y sale que a fin de mes me cobraran lo del Plan Familiar. Por qué me cobrarán dos veces? Qué puedo hacer para que ...
  • Alex
  • Spotify Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

Going from one family account to another

PlanPremium FamilyCountryDenmark My Question or IssueMe and my husband have moved in with my brother recently with two premium family accounts between us. My husband moved to my family account a month ago, but now we want to move to my brother's. If ...

  • Visitor
  • Plan Premium Family Country Denmark   My Question or Issue Me and my husband have moved in with my brother recently with two premium family accounts between us. My husband moved to my family...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! cant share family subscription

PlanPremiumCountryGermanyDeviceHuawei P30 Pro; Desktop PCOperating SystemAndroid 10; Windows 11 (Build 22621.2070)My Question or IssueSo today, I bought the Spotify Premium Family subscription. I went on and tried to share it with my sister. She logg...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P30 Pro; Desktop PC Operating System Android 10; Windows 11 (Build 22621.2070) My Question or Issue So today, I bought the Spotify Premium Family s...
  • Maxim
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 3 replies
  • 0 likes

Change family to duo

PlanPremium FamilyCountryNetherlandsDevice(iPhone 13pro)Operating System(iOS 16) My Question or IssueHow do I change my premium family account to a duo account? I can not choose that option in the app under ‘account’, even that i am de head/owner of ...

  • Casual Listener
  • Plan Premium Family Country Netherlands Device (iPhone 13pro) Operating System (iOS 16)   My Question or Issue How do I change my premium family account to a duo account? I can not c...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 108 Views
  • 1 replies
  • 0 likes

Ex removed me from family account

PlanFamily CountryUK DeviceSamsungOperating SystemAndroid My Question or IssueMy ex is the manager of our family Spotify account. She has removed me and I don't know the password to log in. How can I access my playlists if I sign up again with a diff...

  • Casual Listener
  • Plan Family  Country UK  Device Samsung Operating System Android   My Question or Issue My ex is the manager of our family Spotify account. She has removed me and I don't k...
  • pixiepocket
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 3 replies
  • 0 likes

How to change from duo to family without waiting 12 months

I had duo with my brother but my mom bought a family subscription and we cant join. it says that we need wait 12 months to join to family. Please help

  • Visitor
  • I had duo with my brother but my mom bought a family subscription and we cant join. it says that we need wait 12 months to join to family. Please help  
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes