Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails
PlanPremium FamilyCountrySweden My Question or Issue:I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just leave and no one gets a notification? Thanks!
QUIERO SABER LA DIRECCION DE MI DOMICILIO.
PlanPremium familyCountryNorwayDeviceNokia x 30 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan u make it so that plan managers can't turn off expliced content for plan users
Cancelling my family plan soon. Would my family members get kicked out immediately or after the current billing period ends? Thanks for the help!
I have a premium family account. There are three of us on it. We can't all listen to Spotify at once. When one person is listening and another tries to, it knocks the first listener off.
Even though it’s the same address of the other family members
PlanPremiumCountrySingaporeDeviceiPhone 14, Mac Pro M1, Apple TvOperating SystemiOS, MacOS, AppleTvOs My Question or IssueI want the ability to not show the song / album covers when a song is playing in either my iPhone, Apple Tv nor MacOs. A so-call...
Cant Connecticut a New listner
PlanPremium FamilyCountryAustralia My Question or IssueHello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "Recently Played" and "Your Shows" category? I have a shared Premium Family account ...
While I downgraded my family account to premium account, I unfortunately deleted also my wifes account.Once I've updated from premium to family account, I've invited my wife via WhatsApp. So she has created a second account without saving any account...
Hola, no consigo que mis hijos menores cargen sus perfiles Spotify Premium en sus teléfonos porque no tienen mail, pero sí tlf. cuando ellos cambian de música, se suspende mi propia lista y escucho lo que ellos ponen pues están bloqueados en mi cuent...
PlanPremium FamilyCountryUSADeviceAllOperating SystemAll My Question or IssueI just upgraded my plan from Premium Duo, to Premium Family. In doing so, the other member on my Duo account was removed, not transferred over. The problem lies in that the ...
PlanFree/PremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10, Android My Question or IssueMy wife stablished a spotify family plan and I cannot accept it because it says we do not live together.It's ...
PlanFamily Premium DeviceAndroid My Question or IssueHey, I'm using family premium with 3 kids accounts, configured for different ages. But after installing the kids app on the device of the youngest one, she can change to the kids accounts of the ol...
I want to join my girlfriends Acoount, we live together, I can't change my location from luxemburg to germany
PlanFamily PremiumCountry DeviceiPhone 7 PLusOperating SystemiOs 15.6 My Question or IssueShuffle no longer works, and we no longer have the ability to skip songs. This is impacting all four members of our family. This issue started sometime late yes...
Spoiler (Highlight to read)Ciao a tutti, sto tentando da un po' di tempo di riscattare il mio abbonamento a Spotify premium con un buono 18 app. Il problema sarebbe che nel momento in cui inserisco il codice fornito, Spotify mi dice che il buono non ...
PlanPremium FamilyCountryDEDeviceiPhone Operating SystemiOS 14.6 My Question or IssueI have created a new Kids Account and now want to add a shared playlist but none of my playlists are showing. I am plan owner and created 4 shared playlists accordin...
Plan: Family premiumCountry: UK Device: all sorts of Mac, pc, iPhone, car devices, Alexa etc. My Question or Issue:NMy wife is being driven mad by our children messing with her Spotify experience! The kids are being driven mad by not being able to ac...