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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170810 Views
  • 32 replies
  • 9 likes
  • 170810 Views
  • 32 replies
  • 9 likes

Superuser Contribution family mix doesn't show up for any of us on the plan

i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt into seeing it on our profiles. we've also tried unins...

  • Visitor
  • i've been paying for the plan for quite some time now. anything we've seen troubleshooting wise does not help. it does not show up in 'made for you' and does not give any of us the options to opt int...
  • DianneCM5
  • Newbie
  • 692 Views
  • 3 replies
  • 0 likes
  • 692 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't confirm adress

I received an email to confirm my adress on my family account, but there is no link to do it. The app doesn't have an address adoption as well. What should I do? Plan Family Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Op...

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  • Casual Listener
  • I received an email to confirm my adress on my family account, but there is no link to do it. The app doesn't have an address adoption as well. What should I do?   Plan Family C...
  • Ivelina
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution MEMBER CANNOT JOIN FAMILY SUBSCRIPTION

PlanPremiumCountry : FRANCE DeviceiPHONE 14 PROOperating SystemiOS My Question or IssueHello, So I have a family subscription, I am trying to add my mother for 2 weeks now and it's not working. We were on holidays abroad so I thought maybe we're not ...

  • Visitor
  • Plan Premium Country : FRANCE   Device iPHONE 14 PRO Operating System iOS   My Question or Issue Hello,  So I have a family subscription, I am trying to add my mother for 2...
  • Eni
  • Moderator
  • 378 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 6 replies
  • 0 likes

How do I change the manager account on my famliy plan?

Two of the members on my Family plan are my emails. but I gave one to my daughter. The one I gave her happens to be the manager account. How do I change the manager account to my email?

  • Visitor
  • Two of the members on my Family plan are my emails. but I gave one to my daughter. The one I gave her happens to be the manager account. How do I change the manager account to my email?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Merge family account into one person account when one family member is dead

I have premium family account for my husband and I and he died this year. Can I merge all of his playlists etc into my account without manually doing it? I have access to his account to login etc. I don't want to lose all his music, I have screen rec...

  • Visitor
  • I have premium family account for my husband and I and he died this year. Can I merge all of his playlists etc into my account without manually doing it? I have access to his account to login etc. I...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Can't switch to a new premium family account.

Cancelled old account to join new premium family. I was the manager of old account, but not for new account.

  • Visitor
  • Cancelled old account to join new premium family. I was the manager of old account, but not for new account.
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify Family : Desactivate video podcast

Hi,I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction. We took SPOTiFY family to allow our children/teenagers to listen to music as much as they want. Unfortunatel...

  • Visitor
  • Hi, I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction.   We took SPOTiFY family to allow our children/t...
  • Not applicable
  • 334 Views
  • 2 replies
  • 3 likes
  • Premium for Family
  • 334 Views
  • 2 replies
  • 3 likes

Superuser Contribution Audiobooks

I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app

  • Visitor
  • I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app
  • rachelmbatchelor
  • Newbie
  • 585 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 585 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo Account

My daughter is a single mom and we both maintain our own homes however, I live with her on the days she has custody of the boys which fluctuates weekly. Are we eligible to share a Premium Duo account? If so, should it be under her name and home addre...

  • Casual Listener
  • My daughter is a single mom and we both maintain our own homes however, I live with her on the days she has custody of the boys which fluctuates weekly.  Are we eligible to share a Premium Duo a...
  • plbeary
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Superuser Contribution انا بدفع بالرصيد اورانچ بس مش عاوز يبعتلي كود عشان افعل الاشتراك

انا بدفع الاشتراك بالرصيد من خط اورانچ بدخل رقمي بيقولي في كود هيتبعت وانا مش بيوصلي اي كود جربت كذا مره بردو مافيش كود بيتبعت

  • Visitor
  • انا بدفع الاشتراك بالرصيد من خط اورانچ بدخل رقمي بيقولي في كود هيتبعت وانا مش بيوصلي اي كود جربت كذا مره بردو مافيش كود بيتبعت
  • Joan
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Premium family

PlanPremuim CountryCyprus Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My dad had an premuim Spotify account and upgraded it for an a family premium and he put o...

  • Newbie
  • ...r Issue  My dad had an premuim Spotify account and upgraded it for an a family premium and he put our address ( we all live in the same house ) and he send us the link and when we click it , it s...
  • osornios
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Songs aren’t looping

I have premium but the loop button is just gray and it doesn’t let me click on it.It matter where or on which song.Any solutions?

  • Visitor
  • I have premium but the loop button is just gray and it doesn’t let me click on it.It matter where or on which song.Any solutions?
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice un pago por pse para el plan familiar y no funciona la cuenta

Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.

  • Visitor
  • Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.
  • cardonero34
  • Visitor
  • 429 Views
  • 4 replies
  • 1 likes
  • 429 Views
  • 4 replies
  • 1 likes

Want to add 6yo to Premium Family, but get message he is too young?

I want to add my youngest son to the Family Subscription. I emailed him the invitation link, clicked it, but then - I am unable to sign him in. When I try to create an account, I get the message that he is too young. But, we have a *Family* Subscript...

  • Visitor
  • I want to add my youngest son to the Family Subscription. I emailed him the invitation link, clicked it, but then - I am unable to sign him in. When I try to create an account, I get the message t...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

How do I download a playlist I made with a premium family subscription?

I have a family premium subscription and it says I have to remove all downloads from another device in order to download on this device which I did.

  • Visitor
  • I have a family premium subscription and it says I have to remove all downloads from another device in order to download on this device which I did.
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Why doesn't Duo Premium provide my wife Premium features?

I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choose a shuffle preference. She has checked that status...

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  • Casual Listener
  • I purchased Duo Premium and invited my wife to join, which she did successfully. However, Spotify will not allow her to listen to audiobooks (lock symbol on Play button), play ad-free music, or choos...
  • veritycorvo
  • Visitor
  • 312 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 312 Views
  • 4 replies
  • 0 likes

address autocorrect problem

Plan DuoFree/Premium PremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etcOperating System Mac OS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTo set up Duo I need to enter our address. After I enter my co...

  • Visitor
  • Plan Duo Free/Premium Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Imac etc Operating System Mac OS (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Fuhong
  • Visitor
  • 346 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 2 replies
  • 0 likes