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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72575 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88044 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
69523 Views
36 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203025 Views
265 replies
33 likes
PlanFamily planCountryNetherlands My Question or IssueMy account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family Plan. How do I do that? Important demand: My account has a lot of playlist...
Plan Family plan Country Netherlands My Question or Issue My account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family...
Moderator
353 Views
3 replies
0 likes
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that says "There was a problem. Please try again later."
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that s...
Spotify Star
329 Views
1 replies
0 likes
I seem to have lost the edit function on my playlist. I do have the premium subscription.
I seem to have lost the edit function on my playlist. I do have the premium subscription.
Casual Listener
635 Views
2 replies
0 likes
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Community Legend
254 Views
1 replies
0 likes
PlanFamily premiumCountryUK My Question or IssueI’ve been on my dads family plan for at least two years now, and spotify have still been charging me 12 pounds a month, as well as charging my dad every month.How do I stop this? I don’t know where to c...
Plan Family premium Country UK My Question or Issue I’ve been on my dads family plan for at least two years now, and spotify have still been charging me 12 pounds a month, as well as c...
Spotify Star
318 Views
1 replies
0 likes
What is the minimum for a family plan ?
What is the minimum for a family plan ?
Community Legend
1658 Views
1 replies
0 likes
Unable to find an option to remove a member of my family premium subscription i don't know . I just see a strange name "j********************n" with two options "play explicit content" and "invite someone else"
Unable to find an option to remove a member of my family premium subscription i don't know . I just see a strange name "j********************n" with two options "play explicit content" and "i...
Visitor
429 Views
2 replies
0 likes
Hi all, I am a spotify user and subscribe Premium Family Plan. PlanPremium FamilyCountryIndonesia DeviceiPhone XS. 11, 12, 13Operating SystemiOS My Question or IssueI want to add another member to Family Plan, but when i send invitation link, and the...
Hi all, I am a spotify user and subscribe Premium Family Plan. Plan Premium Family Country Indonesia Device iPhone XS. 11, 12, 13 Operating System iOS My Q...
Moderator
262 Views
1 replies
0 likes
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be the 12 month delay?
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be t...
Newbie
837 Views
4 replies
0 likes
Hello, I'm trying to adding my family to my family plan but it is proving EXTREMELY FRUSTRATING. For some reason, Spotify can't find the home address when I try to add a member of my family to the plan using my unique family plan link. There's no opt...
Hello, I'm trying to adding my family to my family plan but it is proving EXTREMELY FRUSTRATING. For some reason, Spotify can't find the home address when I try to add a member of m...
Newbie
744 Views
2 replies
1 likes
How can I use Spotify Kids in Bulgaria? If this is not available - should I create a separate account for them to use?PlanFree/PremiumCountryBulgariaDeviceiPhone 15, iPadOperating SystemiOS My Question or IssueHow can I use Spotify Kids in Bulgaria? ...
How can I use Spotify Kids in Bulgaria? If this is not available - should I create a separate account for them to use? Plan Free/Premium Country Bulgaria Device iPhone 15, iPad Operating Syste...
Spotify Star
444 Views
1 replies
0 likes
PlanFree/PremiumCountryMauritiusDeviceLuoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent her the invitation link via email (her MP4 player also has a web browser). When we open...
Plan Free/Premium Country Mauritius Device Luoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent h...
Casual Listener
1042 Views
4 replies
0 likes
The email reset button keeps saying that email address is not associated with an account but it also won’t let me set up a new account because it says that email is already associated with an account.
The email reset button keeps saying that email address is not associated with an account but it also won’t let me set up a new account because it says that email is already associated with an account.
Spotify Star
425 Views
1 replies
1 likes
I would like to request a copy of all my receipts/invoices sent to my email.I’ve confirmed our account information is correct. I’ve also checked my junk folder
I would like to request a copy of all my receipts/invoices sent to my email. I’ve confirmed our account information is correct. I’ve also checked my junk folder
Music Fan
703 Views
2 replies
0 likes
PlanPremium My Question or IssueCannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logged in.
Plan Premium My Question or Issue Cannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logg...
Spotify Star
233 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family premium account, but only the bill payer is listed as premium.How do we ensu...
...ave a family premium account, but only the bill payer is listed as premium. How do we ensure the other family members on the account are as well?
Spotify Star
752 Views
5 replies
0 likes
3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite.We are using Spotify on our smartphones and GoogleHome device, we are on the same WiFi daily with the only useage of Spotify out of the h...
3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite. We are using Spotify on our smartphones and GoogleHome device, we are on the same W...
Visitor
39077 Views
16 replies
0 likes
Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family members as I can't move onto the next step. I ha...
Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family...
Newbie
8369 Views
15 replies
1 likes
Mi hermana si puede usarlo y teníamos el mismo plan premium
Mi hermana si puede usarlo y teníamos el mismo plan premium
Moderator
170 Views
1 replies
0 likes
PlanPremium My Question or IssueWe are residents of the USA and that's where I setup my Premium account. Now we are travelling in Malaysia, we are all in the same house, and want to setup Premium for Family for my wife and two kids (12+). None of the...
...etup Premium for Family for my wife and two kids (12+). None of them have a Spotify account yet. Sending the invite to my wife worked fine; she created her Spotify account using Facebook and w...
Visitor
9106 Views
2 replies
0 likes
