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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Family account

I just signed up for premium for family, but my family doesn't receive the email to join?

Newbie

I just signed up for premium for family, but my family doesn't receive the email to join?

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Invited wrong email and can't cancel

Hello there.In our family we've had some difficulties receiving the invitation emails, so we've tried cancelling and resending the invitations a couple of times. One time I accidentally write hotmail.com instead of hotmail.dk (which is the correct em...

Casual Listener

Hello there. In our family we've had some difficulties receiving the invitation emails, so we've tried cancelling and resending the invitations a couple of times. One time I accidentally write h...

luvitzy

Casual Listener

250 Views

1 replies

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Problema plano família

Todas as pessoas que moram na minha casa foram retirados do meu plano mesmo com o endereço idêntico. Entrei em contato no Facebook e não obtive resposta. Não consigo nem olhar o cep cadastrado pra ver se tem algum erro. Desejo explicações

Newbie

Todas as pessoas que moram na minha casa foram retirados do meu plano mesmo com o endereço idêntico. Entrei em contato no Facebook e não obtive resposta. Não consigo nem olhar o cep cadastrado pra ve...

358 Views

0 replies

5 likes

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child with no emailadress in family account

My child does not have an own emailadres or facebook page. How can i log her in our family account? Cause now i signed her up with mine but she cant sign up on her own cause spotify said this email allready excist. (I don want her to get her own mail...

Visitor

My child does not have an own emailadres or facebook page. How can i log her in our family account? Cause now i signed her up with mine but she cant sign up on her own cause spotify said this email a...

Maxim

Spotify Star

233 Views

3 replies

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Solved!! Need help for Spotify Premium Family. 🙁🙁

Hi. I've been searching and reading Q&A here in Spotify Community. I've subscribed in Premium for Family a month ago, and there aren't any problems. I've paid using PayMaya so the same time I started the subscription, the fee was already deducted. 1 ...

Casual Listener

Hi. I've been searching and reading Q&A here in Spotify Community. I've subscribed in Premium for Family a month ago, and there aren't any problems. I've paid using PayMaya so the same time I s...

ciaciamae

Casual Listener

433 Views

2 replies

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Öğrenci indirimi dosya ekleme sorunu

Karttan para çekildi fakat dosya ekleyemedigim için sayfayı kapatmak zorunda kaldım. Lütfen yardım edin.

Newbie

Karttan para çekildi fakat dosya ekleyemedigim için sayfayı kapatmak zorunda kaldım. Lütfen yardım edin. 

360 Views

0 replies

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Doppelte Abbuchung trotz Umstellung auf Premium Family

Hallo, nach der Umstellung auf Spotify Premium Family wurde bei einem Mitglied meiner Familie nochmal eine Monatsrate des normalen Premium Tarifs abgebucht, obwohl der Account auf den Family Account umgestellt wurde. Hat noch jemand das Problem?

Newbie

Hallo,   nach der Umstellung auf Spotify Premium Family wurde bei einem Mitglied meiner Familie nochmal eine Monatsrate des normalen Premium Tarifs abgebucht, obwohl der Account auf den Family...

andi1245

Newbie

735 Views

1 replies

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Retirada de membro do Plano Familiar

Retiraram nada menos que minha esposa do plano familiar alegando nao conseguir veirifcar o endereço!? De que forma voces fizeram isso? Moramos juntos e no mesmo lugar a 3 anos!!!

Newbie

Retiraram nada menos que minha esposa do plano familiar alegando nao conseguir veirifcar o endereço!? De que forma voces fizeram isso? Moramos juntos e no mesmo lugar a 3 anos!!!    

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Abonnement étudiant - message d'erreur.

Bonjour, J'ai changé de banque il y a peu et je dois changer mes corrodonnées bancaires pour assurer la continuité de mon abonnement au service premium. Cependant, j'ai découvert en même temps l'offre étudiante à 4.99€/ mois. J'ai donc fait la procéd...

Casual Listener

Bonjour,   J'ai changé de banque il y a peu et je dois changer mes corrodonnées bancaires pour assurer la continuité de mon abonnement au service premium. Cependant, j'ai découvert en même tem...

Fray05

Casual Listener

1570 Views

1 replies

1 likes

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No e-mail invitation

Hi,My partner subscibed to spotify family for us and he send me the invite.However I never received this invite..Could this have anything to do with the fact that I have a company phone( subscription by company, maybe on address of the company)...How...

Newbie

Hi, My partner subscibed to spotify family for us and he send me the invite. However I never received this invite.. Could this have anything to do with the fact that I have a company phone( s...

161 Views

0 replies

0 likes

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Solved!! asked to verify address, but reverted me back to free account from family premium???

hi, i recieve an email a week ago asking me to verify my address. (im currently on a family premium account) so i verified the post/zip code that it asked me to which is the same as the main account holders' and a week later its reverted me back to a...

Newbie

hi, i recieve an email a week ago asking me to verify my address. (im currently on a family premium account) so i verified the post/zip code that it asked me to which is the same as the main a...

tjogunn

Newbie

3665 Views

2 replies

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FAMILY SUBSCRIPTION INVITE DECLINED

Hi, I have been invited to join premium for family. I am currently on holiday in Germany and I am getting a message along the lines of you can not join this subscription. Do I need to wait until I return the uk?

Newbie

Hi,   I have been invited to join premium for family. I am currently on holiday in Germany and I am getting a message along the lines of you can not join this subscription.    Do I...

InfusionGB

Roadie

238 Views

1 replies

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Family premium not working

Hi I migrated from a standard premium to a family premiumInvited 3 users - all new users1st one signed up and it registered to the family accountwhen signing up the others they do not show as attached and are not premium users. I have logged in and o...

Newbie

Hi    I migrated from a standard premium to a family premium Invited 3 users - all new users 1st one signed up and it registered to the family account when signing up the others they d...

156 Views

0 replies

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Superuser Contribution Problemas con Plan Familiar Premium

Hola a todos mi pregunta es la siguiente, como podemos saber cual era la cuenta que administra el plan familiar de spotify?, lo que pasa es que se pago dela cuenta de mi papa en su celular, pero despues compro otro y ya no supimos cual era su cuenta ...

Newbie

Hola a todos mi pregunta es la siguiente, como podemos saber cual era la cuenta que administra el plan familiar de spotify?, lo que pasa es que se pago dela cuenta de mi papa en su celular, pero desp...

SAM912

Newbie

451 Views

3 replies

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send a invite for my girlfriend and she has received of my ex one.

i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend.....sametime ago i was with a premium family account with my ex girlfriend, i think my spotfy remember,,,a n...

Newbie

i send now to my girlfriend a invite to premium family account, when she open the email that i send was the another name.... my ex girlfriend..... sametime ago i was with a premium family account w...

167 Views

0 replies

0 likes

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Não consigo aceitar o convite

Olá boa noite,Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ?Em anexo a foto com o erro.Grata

Newbie

Olá boa noite, Estava no plano familiar com meu namorado e do nada sai do plano e fui para a conta free. Agora tento me cadastrar novamente e não consigo. Como devo proceder ? Em anexo a foto com o...

Bittencourt

Spotify Star

4077 Views

1 replies

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Mi familia no puede reingresar al plan familiar

Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo electrónico. Ya le mandé la invitación y al hacer la ver...

Newbie

Tengo un plan familiar, hace unos días me dieron de baja a toda mi familia y estoy enviando las notificaciones nuevamente, pero, tengo una hija que su nombre de usuario es diferente a su correo elect...

256 Views

0 replies

1 likes

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Can't Activate Family Premium

I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a Premium account to join Family Premium?

Newbie

I currently have a free account and signed my mom up with Family Premium, hoping to add myself. The link in my invite takes me to a page to put in billing info to upgrade to Premium. Do I need a P...

Nickolay

Composer

393 Views

1 replies

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Premium alamama rağmen param gidiyor

Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti

Newbie

Öğrenci için premium hesabı yapmaya çalışıyordum hesabım premium olmamasına rağmen param gitti

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Solved!! Öğrenci premium için ödeme yaptım fakat hesabım hala free versiyonda gözüküyor

Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.

Visitor

Sheer ID' den öğrenci hesabı onay e-postasını aldım. Okul banka kartımla ödememi gerçekleştirdim. Ancak hesabım hala premium sürümde değil. Bir çözüm bekliyorum.   

Berkanesen

Newbie

905 Views

1 replies

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