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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20322 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179471 Views
32 replies
9 likes
??Copy playlist from main account into new family members accounts ??We all created playlists in premium. Now we have FAMILY premium how can we distribute our different playlists into our new sub accounts.
??Copy playlist from main account into new family members accounts ?? We all created playlists in premium. Now we have FAMILY premium how can we distribute our different playlists into our new s...
Spotify Star
90 Views
1 replies
1 likes
The home address I used to set up the family plan is now not recognised when the family member I invited inputs it in the home address link......we are writing it exactly the same as it is written in my family plan home screen!
The home address I used to set up the family plan is now not recognised when the family member I invited inputs it in the home address link......we are writing it exactly the same as it is written i...
Regular
291 Views
1 replies
0 likes
I am moving with my family to another country (UK to Austria). Spotify tells me to change country I have to change payment. Then when changing payment it tells me that I cant choose a family subscription ("not available")?So how does it work? We have...
I am moving with my family to another country (UK to Austria). Spotify tells me to change country I have to change payment. Then when changing payment it tells me that I cant choose a family s...
Moderator
181 Views
1 replies
0 likes
Hello! I'm having a little problem, and I can't find the solution anywhere! My father bought the family plan a long time ago and i joined it, but he forgot to pay so he had to buy it again. It wouldn't be a problem, but when i try to join the plan, i...
Hello! I'm having a little problem, and I can't find the solution anywhere! My father bought the family plan a long time ago and i joined it, but he forgot to pay so he had to buy it again....
Spotify Star
470 Views
5 replies
0 likes
Plan - Premium Family Country - India Device - mi12spro Operating System - android My Family Members can't join the my premium family anymore . It's showing " You can’t join this plan Please try again later. Or find another Premium plan that’s right ...
Plan - Premium Family Country - India Device - mi12spro Operating System - android My Family Members can't join t...
Casual Listener
1866 Views
15 replies
2 likes
PlanFamily planCountryPortugal My email address is very old so I can’t receive emails on that account. I already change my email address but I need to confirm my home address in order to continue on the Family plan. If I can’t receive the email confi...
Plan Family plan Country Portugal My email address is very old so I can’t receive emails on that account. I already change my email address but I need to confirm my home address i...
Spotify Star
290 Views
1 replies
0 likes
PlanPremiumCountryPoland My Question or IssueHello. My family and I wanted to use the Family option. Previously, I had the Duo option valid until August 15. I unsubscribed and wanted to join the link my sister sent. After entering the address, it sho...
Plan Premium Country Poland My Question or Issue Hello. My family and I wanted to use the Family option. Previously, I had the Duo option valid until August 15. I unsubscribed and w...
Spotify Star
250 Views
1 replies
0 likes
PlanFamily Premium My Question or IssueWe just signed up for Spotify Family Premium. I have 2 young kids that each have a Spotify Kids profile (not tied to an email like the adult ones). They don't have emails and separate "accounts" because I don't ...
Plan Family Premium My Question or Issue We just signed up for Spotify Family Premium. I have 2 young kids that each have a Spotify Kids profile (not tied to an email like the a...
Spotify Star
193 Views
1 replies
0 likes
I cannot remove a member from our family plan. When I go to the "Manage your Family plan" page, I see a list of members and nothing else. No buttons and no ability to click anything on the list. I'm in the USA. I have tried Chrome and Edge.
I cannot remove a member from our family plan. When I go to the "Manage your Family plan" page, I see a list of members and nothing else. No buttons and no ability to click anything on the list.&n...
Moderator
212 Views
1 replies
0 likes
The adress doesn't work. Spotify assumes other adress and doesn't let change it
The adress doesn't work. Spotify assumes other adress and doesn't let change it
Spotify Star
158 Views
1 replies
0 likes
I moved to spain and me and my roommates want to share spotify family but even when we put the same address it doesn't allow them to join. Saying it's the wrong country. They have a spanish account and I have a german one.
I moved to spain and me and my roommates want to share spotify family but even when we put the same address it doesn't allow them to join. Saying it's the wrong country. They have a spanish account a...
Spotify Star
356 Views
1 replies
0 likes
PlanPremiumCountryIsraelDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family premium subscription for already several years.Both my daughter and wife enjoy it with me as the manager.Today I tried to...
Plan Premium Country Israel Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family premium subscription for a...
Spotify Star
188 Views
1 replies
0 likes
I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the ones my son has on the current Duo account) be deleted? ...
I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the o...
Visitor
7900 Views
4 replies
0 likes
Hello, I received a notification that I no longer belong to the family plan, which indicates that I did not verify the address. I have not received anything to verify the address and I was also traveling. Now I cannot enter the family plan, I hope fo...
Hello, I received a notification that I no longer belong to the family plan, which indicates that I did not verify the address. I have not received anything to verify the address and I was also t...
Casual Listener
233 Views
3 replies
0 likes
I tried everything, i cant even find my city. But i tried google codes, than i find my city, entered it, and than just my address didnt match. What should i do? today is the last day to confirm, but i just cant.
I tried everything, i cant even find my city. But i tried google codes, than i find my city, entered it, and than just my address didnt match. What should i do? today is the last day to confirm, but ...
Visitor
1268 Views
8 replies
0 likes
Moving playlists from duo to family?
Moving playlists from duo to family?
Spotify Star
404 Views
1 replies
0 likes
My mum is trying to enable explicit content on my account under the family plan the instructions say to click on my profile under her account settings but when she does that the only option is to remove my account there is no where to access settings...
My mum is trying to enable explicit content on my account under the family plan the instructions say to click on my profile under her account settings but when she does that the only option is to r...
Spotify Star
186 Views
1 replies
0 likes
Hello,We've lost the login credentials for the account that manages a shared Spotify Family Subscription. Is there still a way to cancel the subscription or remove the forgotten manager account from the current subscription and make someone else the ...
Hello, We've lost the login credentials for the account that manages a shared Spotify Family Subscription. Is there still a way to cancel the subscription or remove the forgotten manager account f...
Spotify Star
245 Views
3 replies
1 likes
I’ve been using the family plan since 2020 or so and I never had once had difficulty in looking for my home address. Fast forward to now in 2024, I kicked someone out and wanted to add my grandmother. I inputed the same address and it can never be fo...
I’ve been using the family plan since 2020 or so and I never had once had difficulty in looking for my home address. Fast forward to now in 2024, I kicked someone out and wanted to add my g...
Visitor
409 Views
5 replies
0 likes
En el estado de mi cuenta sale que me cobraron dos veces, me salieron que me cobraron $ 398
En el estado de mi cuenta sale que me cobraron dos veces, me salieron que me cobraron $ 398
Spotify Star
206 Views
1 replies
0 likes
