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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79282 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58601 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195610 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28998 Views
44 replies
4 likes
PlanFamily premiumCountryCanadaDeviceN/aOperating SystemN/a My Question or IssueRoommates and I moved very recently. Thought I updated our plan address but didn't. One of them got the address verification email so I told the other roommates to expect...
Plan Family premium Country Canada Device N/a Operating System N/a My Question or Issue Roommates and I moved very recently. Thought I updated our plan address but didn't. One of t...
Newbie
367 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
268 Views
1 replies
0 likes
We have multiple users with individual accounts and we are looking to go to a family plan. Will each member keep their own playlists and receive their own Spotify Wrapped at the end of the year?
We have multiple users with individual accounts and we are looking to go to a family plan. Will each member keep their own playlists and receive their own Spotify Wrapped at the end of the year?
Casual Listener
7645 Views
10 replies
0 likes
PlanFamily premium planCountryIndiaDevice(Redmi K20 pro) My Question or IssueDo streams count if all family premium plan accounts are used on same device?
Plan Family premium plan Country India Device (Redmi K20 pro) My Question or Issue Do streams count if all family premium plan accounts are used on same device?
Spotify Star
289 Views
1 replies
0 likes
Hello there! I have the same issue, I have a family plan since ... 10 years perhaps?And since yesterday, the payment failed.I don't know why, byt there is money on the card and yet, I can't validate the payment.Per default it's on personal plan btw.I...
Hello there! I have the same issue, I have a family plan since ... 10 years perhaps? And since yesterday, the payment failed. I don't know why, byt there is money on the card and yet, I c...
Regular
443 Views
8 replies
0 likes
O app consta sempre como offline
O app consta sempre como offline
Moderator
458 Views
1 replies
0 likes
Cerré x error mi premium y al volver no estaban mis.archivos
Cerré x error mi premium y al volver no estaban mis.archivos
Moderator
219 Views
1 replies
0 likes
PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueShould I invite again the family members if I move from Family premium to Family basic?
Plan Family Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue S...
Community Legend
543 Views
1 replies
0 likes
PlanFamily CountryUkDeviceiPhone 15Operating System) My Question or IssueI recently set up family premium and invited my daughter to join but she says she doesn’t have premium on her device and the account showing on her screen is still mine. How doe...
Plan Family Country Uk Device iPhone 15 Operating System ) My Question or Issue I recently set up family premium and invited my daughter to join but she says she d...
Spotify Star
171 Views
1 replies
0 likes
My family plan owner told me that they had received an email that I had received an email, in which there were instructions for verifying the family plan address, but I have NOT received any email, and now I have 7 days to verify, or i will be put in...
My family plan owner told me that they had received an email that I had received an email, in which there were instructions for verifying the family plan address, but I have NOT received any email, a...
Moderator
505 Views
5 replies
0 likes
I have a family plan and the Manager email address is no longer active. I don’t want to lose everyone else’s accounts and would like to provide some other form of identification to switch email addresses. Please help.
I have a family plan and the Manager email address is no longer active. I don’t want to lose everyone else’s accounts and would like to provide some other form of identification to switch e...
Moderator
456 Views
1 replies
0 likes
Me and my partner live together in Belgium. I moved from the UK to live with him and his family. Despite actually being here in the same address your app keeps telling us this isn't true. Can you please help?
Me and my partner live together in Belgium. I moved from the UK to live with him and his family. Despite actually being here in the same address your app keeps telling us this isn't true. Can you p...
Spotify Star
316 Views
1 replies
0 likes
PlanPremium family CountryEcuadorDeviceSamsung galaxy S20FEOperating SystemAndroid My Question or IssueAbout 5 days ago my payment was done... My debit card expired today and instead of asking for change of cards... They cancelled my family subscript...
Plan Premium family Country Ecuador Device Samsung galaxy S20FE Operating System Android My Question or Issue About 5 days ago my payment was done... My debit card e...
Visitor
498 Views
3 replies
0 likes
I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!
I am part of a family plan. I was asked to verify my address but when I enter the address, it says try again. When I put only the street name, it says it doesnt match the address on the account!
Visitor
406 Views
2 replies
0 likes
Hi, i forgot to pay my spotify duo, then i update my payment method. but i bought premium by mistake and the payment was completed. now i want to change my plan. But I can't do this without paying the full duo fee again. Please help me. I just bought...
Hi, i forgot to pay my spotify duo, then i update my payment method. but i bought premium by mistake and the payment was completed. now i want to change my plan. But I can't do this without payi...
Spotify Star
286 Views
1 replies
0 likes
I want to remove someone from my plan but I don’t want their account to get deleted. If I remove them from my plan do they get to keep their account?
I want to remove someone from my plan but I don’t want their account to get deleted. If I remove them from my plan do they get to keep their account?
Spotify Star
288 Views
1 replies
0 likes
I bought a premium family plan and it does not allow other members to join from the same adress
I bought a premium family plan and it does not allow other members to join from the same adress
Spotify Star
304 Views
1 replies
0 likes
Me and my wife share a duo premium subscription, each one has its own account.I recently paid for some subscribers only content (a podcast) and found out that she doesn't have access to it. Is there a way to solve this? It seems very strange that hou...
Me and my wife share a duo premium subscription, each one has its own account. I recently paid for some subscribers only content (a podcast) and found out that she doesn't have access to it. ...
Casual Listener
429 Views
2 replies
0 likes
If you have added someone in the past 12 months can you not add another member?
If you have added someone in the past 12 months can you not add another member?
Spotify Star
924 Views
11 replies
0 likes
PlanFamily PremiumCountryBelgium DeviceiPhone 11 + PCOperating SystemiOS + Windows My Question or IssueToday my wife lost her access to our Family premium. She is connected but with a free plan (she still have her lists and history).When I'm going to...
Plan Family Premium Country Belgium Device iPhone 11 + PC Operating System iOS + Windows My Question or Issue Today my wife lost her access to our Family premium. She is c...
Spotify Star
280 Views
1 replies
0 likes
