Announcements

Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106822 Views
  • 32 replies
  • 6 likes
  • 106822 Views
  • 32 replies
  • 6 likes

Superuser Contribution CANNOT ADD ADDRESS/MEMBERS FOR PREMIUM FAMILY

My Question or IssueI have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade)Point 2. asks for your address - just freezes......NO RESPONSE AT ALL and won't let me go back or forwards ...

  • Visitor
  • My Question or Issue I have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade) Point 2. asks for your address - just freezes........
  • ja2369
  • Casual Listener
  • 1472 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 1472 Views
  • 11 replies
  • 2 likes

Superuser Contribution Unable to register address

Trying to add address to my premium family account, so i can add family members, without success.When I enter the address it comes in the addresses dropdown, i select it and then click find address, and it brings up my full address.I then click confi...

  • Casual Listener
  • Trying to add address to my premium family account, so i can add family members, without success. When I enter the address it comes in the addresses dropdown, i select it and then click find a...
  • ja2369
  • Casual Listener
  • 4193 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 4193 Views
  • 9 replies
  • 0 likes

Spotify Family plan no longer active after my work deactivated then reactivated my email

Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works

  • Visitor
  • Has anyone had this problem? Was there a fix to reactivate Spotify family on my email? I will have the family plan creator delete my account and resend a link to see if that works
  • Loxer
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Mom forgot both username and password

Plan: Premium FamilyCountry: USA Device: MacBook Pro 2020 (?) My Question or Issue: My Mom is a member of my family plan, but recently her computer wiped itself and so now her logins and passwords are all gone. She can't remember her username or pass...

  • Newbie
  • Plan: Premium Family Country: USA   Device: MacBook Pro 2020 (?)   My Question or Issue:    My Mom is a member of my family plan, but recently her computer wiped itself a...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 1 replies
  • 0 likes

Can't Turn Explicit Filter Off

PlanFamily Premium CountryUSA DeviceAll Operating SystemAll My Question or IssueI tried turning on the explicit filter to see if it would work. It did, but now I cannot turn it off again. I go into Manage your Family Plan, click on the account I want...

  • Casual Listener
  •   Plan Family Premium   Country USA   Device All   Operating System All   My Question or Issue I tried turning on the explicit filter to see if it would work. I...
  • Joedoesntlikeyo
  • Newbie
  • 4590 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 4590 Views
  • 8 replies
  • 1 likes

Superuser Contribution Move my account to the family account

I have my personal premium account. But my family has now made a premium family account, and I want my account under theirs.How can I do this?How do they invite me?

  • Newbie
  • I have my personal premium account. But my family has now made a premium family account, and I want my account under theirs. How can I do this? How do they invite me?
  • Alex
  • Moderator
  • 19284 Views
  • 3 replies
  • 0 likes
  • 19284 Views
  • 3 replies
  • 0 likes

I have changed countries - spotify family

I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't live at the same address. Spotify won't seem to let me ...

  • Newbie
  • I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't l...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Remove family member so they can start their own student account

PlanFamilyCountryCanada My Question or IssueIs there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own Student account.

  • Newbie
  • Plan Family Country Canada   My Question or Issue Is there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own S...
  • Maxim
  • Spotify Star
  • 1544 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1544 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi:I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cardsI've been trying with different payment methods but nothing happen.Might you help me?Thanks in advance

  • Regular
  • Hi: I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cards I've been trying with different payment methods but nothing happen. Might you h...
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Argentina usando Payonner (tarjeta extranjera)

Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarjeta no coincide con el pais seleccionado y cuando se...

  • Casual Listener
  • Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarje...
  • shiryunight
  • Visitor
  • 1405 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1405 Views
  • 4 replies
  • 0 likes

Can ALL members of Premium Family keep their playlist if they used to have Premium?

Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists.Thanks in advance for clarification.

  • Casual Listener
  • Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists. Thanks in advance for clarification.  
  • Maxim
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 3 replies
  • 0 likes

Solved!! Can I purchase a second Family Plan?

I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel). Do you know if I can purchase a second Family plan?

  • Casual Listener
  • I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel).   Do you know if I can purchase a second Family plan? &n...
  • rachelbennett-k
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 2 replies
  • 0 likes

Stop paying for your premium subscription after joining on a family subscription

Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically?Thank you

  • Visitor
  • Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically? Thank you
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Preisäderung akzeptieren

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen.PlanKostenlos/KostenlosLand Gerät (Geräte)(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 201...

  • Newbie
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen. Plan Kostenlos/Kostenlos Land &nbsp...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 0 likes

Prepaid subscription with price change

Premium FamilyAustira We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99.It is prepaid till 2023 and no prolongation. So do we have to accept this and what happens to the end-date of our su...

  • Newbie
  • Premium Family Austira   We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99. It is prepaid till 2023 and no prolongation. So do w...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Premium to Family without losing playlists

I have a premium account and I want to change to family. It is not shown as an option on my plans. from information I have read I have to cancel my account and then start a new one. I don’t want to lose my playlists. How do I do this?

  • Visitor
  • I have a premium account and I want to change to family.  It is not shown as an option on my plans.  from information I have read I have to cancel my account and then start a new one.&n...
  • Eni
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 1 replies
  • 0 likes

Family premium and addreas

Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify. PlanFree/Premium My Question or IssueThe error message I get is that it looks like we're in different countries so to try again and tha...

  • Visitor
  • Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify.  Plan Free/Premium   My Question or Issue The error message I get i...
  • Ximzend
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution explicit songs still blocked after premium canceled

Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but explicit songs are still filtered out. We don't have premiu...

  • Visitor
  • Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but e...
  • Dian
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed to Family Plan and the suscription is not updating

Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th xxxxxxxxxxxxxxxx-x-x). I dont know what to do right now... any he...

  • Newbie
  • Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th x...
  • Vasil
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Longer Able to Skip Songs - Functionality Disappeared

PlanFamily PremiumCountry DeviceiPhone 7 PLusOperating SystemiOs 15.6 My Question or IssueShuffle no longer works, and we no longer have the ability to skip songs. This is impacting all four members of our family. This issue started sometime late yes...

  • Newbie
  • Plan Family Premium Country   Device iPhone 7 PLus Operating System iOs 15.6   My Question or Issue Shuffle no longer works, and we no longer have the ability to skip songs. T...
  • Vasil
  • Moderator
  • 1259 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1259 Views
  • 2 replies
  • 0 likes