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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127363 Views
  • 32 replies
  • 8 likes
  • 127363 Views
  • 32 replies
  • 8 likes

Superuser Contribution it won't verify my address for Spotify family despite it being correct

I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?

  • Visitor
  • I put in my exact correct home address and it keeps saying it's incorrect. I go on my other family members Spotify page and it shows the address that Im trying to put in. any way to fix?
  • Lyubka
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my Contry for another Payment metode. I have tried all

I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment

  • Visitor
  • I have tried all ways, but i can't change it. I don't pay for the premium but i can't select the pack for making another payment
  • Yordan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wie kann ich ein Kids Konto entfernen

Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert.Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten. Leider wurde dadurch ein neues Kids Konto angelegt. ...

  • Casual Listener
  • Ich besitze ein Familien Abo und habe für meinen Sohn die Kids Version installiert. Nun kam ständig die Meldung "hoppla, da ist etwas schief gelaufen". Also habe ich es erneut versucht einzurichten....
  • Joan
  • Moderator
  • 588 Views
  • 5 replies
  • 0 likes
  • 588 Views
  • 5 replies
  • 0 likes

I upgraded family plan for two but it’s not working

My daughter can’t create her own account. She logged in with a previous account information. Is that the problem?We are unable to listen separately at this time

  • Visitor
  • My daughter can’t create her own account. She logged in with a previous account information. Is that the problem? We are unable to listen separately at this time
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

How do I change family plan manager

I'm moving away from this current address and I wanted to switch plan manager to my roommate

  • Visitor
  • I'm moving away from this current address and I wanted to switch plan manager to my roommate
  • Maxim
  • Spotify Star
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Superuser Contribution Planes vigentes más bajos que mí abono

Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?

  • Visitor
  • Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?
  • MihailY
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't verify address as Spotify via Google maps shows incorrect postal code

I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it.If I go to Google maps directly (not via Spotify), it shows the correc...

  • Visitor
  • I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it. If I go to G...
  • Vasil
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Add family member back.

You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.

  • Newbie
  • You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 1 likes
  • 144 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs?

Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.

  • Visitor
  • Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Anual Familiar Mexico

PlanFamiliarCountryMexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.

  • Newbie
  • Plan Familiar Country Mexico   Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.  
  • Eni
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do i need a credit card on file to join a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My wife has set up a family plan and every time I join it works fine for a bit then sends me the message that my l...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My wife has set up a family plan a...
  • Alex
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Added songs to shared playlist with my son not showing on his app

PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.

  • Visitor
  •   Plan Family  Country US Device iPad  Operating System iOS 10   My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
  • Taylith
  • Community Legend
  • 162 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 1 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • BuHy
  • Casual Listener
  • 585 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 585 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution duo > family

when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace

  • Casual Listener
  • when i try to move from duo to family i get this comment that the 2nd user will lose acccess   1. what does it means?   2. will it restart the 2nd account and the user will lose e...
  • MihailY
  • Moderator
  • 694 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 694 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Spotify Legend
  • 2650 Views
  • 5 replies
  • 0 likes
  • 2650 Views
  • 5 replies
  • 0 likes

Family Plan - Adding Members

I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...

  • Casual Listener
  • I have a Premium Family Plan and using only four of six accounts.  I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
  • sfranke
  • Casual Listener
  • 2636 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2636 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan change

I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do?

  • Visitor
  • I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do? 
  • OscarDC
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated to Family, but spouse can't manage account.

My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...

  • Visitor
  • My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a...
  • Alex
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 130 Views
  • 1 replies
  • 0 likes

Need off of ex-boyfriend's family account

I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?

  • Casual Listener
  • I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
  • Maxim
  • Spotify Star
  • 1687 Views
  • 6 replies
  • 1 likes
  • 1687 Views
  • 6 replies
  • 1 likes