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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 81603 Views
  • 32 replies
  • 5 likes
  • 81603 Views
  • 32 replies
  • 5 likes

Spotify won´t accept my adress to get into Family Premium

PlanFamily PremiumCountryGermanyDeviceHuawei p20 liteOperating SystemAndroid My Question or IssueMy brother and I were in a Premium Duo first, where I was the administrator. Now my dad decided to set up a Family Premium for him and my mom too. No one...

  • Casual Listener
  • Plan Family Premium Country Germany Device Huawei p20 lite Operating System Android   My Question or Issue My brother and I were in a Premium Duo first, where I was the administrator....
  • Heythatsme
  • Community Legend
  • 469 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 469 Views
  • 5 replies
  • 1 likes

Premium family account playlist issue

PlanPremium familyCountryAustraliaDeviceMintt y3Operating SystemAndroid My Question or IssueSince signing up to premium family only 1 of my previous playlists shows up when I want to add a song. They are all available when I want to listen to them. B...

  • Newbie
  • Plan Premium family Country Australia Device Mintt y3 Operating System Android   My Question or Issue Since signing up to premium family only 1 of my previous playlists shows up when I...
  • Joel-M
  • Composer
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution connecting to family pemium from another country

My Issue: Hello there,So my issue is that I'm in a longer trip abroad (couple of months) and my family decided to update a family premium after I left. However, I already changed my country, and as a consecuense, I can't join my family premium. Does ...

  • Newbie
  •     My Issue:   Hello there, So my issue is that I'm in a longer trip abroad (couple of months) and my family decided to update a family premium after I left. However, I already c...
  • yeahelp
  • Newbie
  • 373 Views
  • 3 replies
  • 1 likes
  • 373 Views
  • 3 replies
  • 1 likes

Superuser Contribution Two accounts one email address

PlanFree/PremiumCountry Device(iPhone 6s)Operating System I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged in with my same email address and my phone number.NowIf I sign in with my email...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 6s) Operating System   I got the family premium plan. When I logged in I couldn’t remember my laptops free version password so I logged i...
  • Ver
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] between two Family accounts (*not* same device)

PlanPremiumCountryUSDevicePC, Macbook ProOperating SystemWindows 10, OS X My Question or Issue Bug reproduction steps:1) Connect both machines to the same WiFi network2) Log into Family account 1 on Macbook3) Log into Family account 2 on PC4) On Macb...

  • Casual Listener
  • ...etwork 2) Log into Family account 1 on Macbook 3) Log into Family account 2 on PC 4) On Macbook, try to find PC in spotify connect devices menu   Problem: PC is not present in the menu E...
  • Mihail
  • Spotify Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution family plan different countries for months

I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account?PlanFamilyCountryColombia

  • Newbie
  • I live with my sister in Colombia, but for work, I have to be in India for 9 months, can I still use the family account? Plan Family Country Colombia   
  • Xenia
  • Moderator
  • 49087 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 49087 Views
  • 4 replies
  • 0 likes

Superuser Contribution Alexa as a separate family memeber

Hi,I recently upgrade my Spotify account to 'Premium for Family'.Mainly, so I'll be able to listen to my music on my office computer while Amazon Echo at the kitchen or my wife at the car can listen to whatever they like. So , I managed to put separa...

  • Visitor
  • Hi, I recently upgrade my Spotify account to 'Premium for Family'. Mainly, so I'll be able to listen to my music on my office computer while Amazon Echo at the kitchen or my wife at the car can l...
  • Elena
  • Moderator
  • 1942 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1942 Views
  • 1 replies
  • 0 likes

Superuser Contribution My address is unknown for family account

Plan Premium Country Germany Device Browser My Question or Issue I payed a family premium account and was about to do the second step and enter my address there, but the input form does not accept my address and tells, that the address is unkown. Its...

  • Casual Listener
  • Plan Premium Country Germany Device Browser   My Question or Issue I payed a family premium account and was about to do the second step and enter my address there, but the i...
  • Elena
  • Moderator
  • 300 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 300 Views
  • 3 replies
  • 0 likes

Premium Family issue

My Question or Issue I just changed my premium plan to family because I was fed up of sharing playlist with my kids So I changed it and invite by messenger all my family. They receive the message of invite but when they click on the invite link, they...

  • Visitor
  • My Question or Issue   I just changed my premium plan to family because I was fed up of sharing playlist with my kids 🙂 So I changed it and invite by messenger all my family. They receive t...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Premium for Family, but only they administrator can see the lyrics.

PlanFamilyPFamily CountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Premium for Family, but only they administrator can see the lyrics, others me...

  • Newbie
  • Plan FamilyPFamily  Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Elena
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 292 Views
  • 1 replies
  • 0 likes

Re: Can't add more members to family plan

I have this same issue. I follow the link you gave, which is the same as the Help give. I get this screen. I am a Premium member. Just want to add my wife and son. What should I be seeing? Thank you,

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  • Newbie
  • I have this same issue.  I follow the link you gave, which is the same as the Help give.  I get this screen. I am a Premium member.  Just want to add my wife and son.  What should...
  • Joel-M
  • Composer
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Superuser Contribution About Family features

PlanTrial PremiumCountryUkraineDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueIm planning to switch my plan to Family for me and my friends. But, as i readed in its info, we need to live together. And there's 1 question: we need to...

  • Casual Listener
  •   Plan Trial Premium Country Ukraine Device Huawei Nova 3i Operating System Android 9   My Question or Issue Im planning to switch my plan to Family for me and my friends. But, a...
  • Ivan
  • Spotify Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 3 replies
  • 0 likes

Spotify Kids: Limitation of Albums of one Interpret

PlanPremium FamilyCountryGermany DeviceMotorola G7Operating SystemAndroid 10 My Question or IssueI found that for an interpret "Die Drei ??? Kids" there are only about 6 albums available if my Kid is logging in via "Spotify Kids". But in my regular a...

  • Visitor
  • Plan Premium Family Country Germany   Device Motorola G7 Operating System Android 10   My Question or Issue I found that for an interpret "Die Drei ??? Kids" there are only a...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Son moving to boarding school - will he loose access to family account?

PlanPremium familyCountryDenmarkDevice(iPhone / computer)Operating System(iOS 10, Windows 10) My Question or IssueHi Spotify. We have a Spotify premium family plan. As of this school year my oldest son (16 years old) is moving to a boarding school, a...

  • Roadie
  • Plan Premium family Country Denmark Device (iPhone / computer) Operating System (iOS 10, Windows 10)   My Question or Issue Hi Spotify. We have a Spotify premium family plan. As of t...
  • YulTheWizard
  • Composer
  • 997 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 997 Views
  • 4 replies
  • 1 likes

Superuser Contribution Switching from Premium Family (as Subsription Manager) to another Family account as a normal member

I'm currently the only member of the Premium Family subscription I manage myself. My ex left and now my new roommate moved in and started a Premium Family subscription of her own. I would like to join it but it does not seem to work. I click on the i...

  • Casual Listener
  • I'm currently the only member of the Premium Family subscription I manage myself. My ex left and now my new roommate moved in and started a Premium Family subscription of her own. I would like to j...
  • Elena
  • Moderator
  • 287 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all my music and playlists

HeyI went from a "premium" account to a "family for premium", and in the transition all my music and playlists were lost. My profile was completely empty. Country:Norway DeviceSamsung S10Operating SystemAndroid My Question or Issue

  • Visitor
  • Hey I went from a "premium" account to a "family for premium", and in the transition all my music and playlists were lost. My profile was completely empty.   Country: Norway   D...
  • Petya
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family - dont see any empty slots

HI, I followed the help instructions and got to the family page. It says I can have 6 family members but I do not see the link button to invite more family members. I invited my kids, but need to add my wife ! PlanPremiumCountry Device(iPhone 8, Sams...

  • Casual Listener
  • HI, I followed the help instructions and got to the family page.  It says I can have 6 family members but I do not see the link button to invite more family members.  I invited my kids, b...
  • Petya
  • Community Legend
  • 707 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 707 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family member wont get the premuim account

PlanPremium familyCountryThe NetherlandsDeviceSamsung s20Operating SystemAndroid My Question or IssueI have added my sister too the family account. And she shows up on the list of registered accounts. But when she opens the app she still gets commerc...

  • Casual Listener
  •   Plan Premium family Country The Netherlands Device Samsung s20 Operating System Android   My Question or Issue I have added my sister too the family account. And she shows u...
  • Elena
  • Moderator
  • 502 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 502 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Split from Family Account

PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?

  • Visitor
  • Plan Family Country USA   My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?  
  • Mihail
  • Spotify Legend
  • 2503 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2503 Views
  • 2 replies
  • 0 likes

How Does Family Premium Work

Hey guys,I'm considering switching over from my student membership over to the family premium membership. I was just curious as how how this works. For example, does this require 6 separate accounts on spotify, or does everyone on the family premium ...

  • Casual Listener
  • Hey guys, I'm considering switching over from my student membership over to the family premium membership.   I was just curious as how how this works. For example, does this require 6 s...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 3 replies
  • 0 likes