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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
We have the Family Plan & I set up kid accounts for 3 children each on their own devices ( 2 Moto G Pure & 1 Samsung). We are having trouble with 'liked' songs for child A (Moto) showing up on child B's (Samsung) account in liked songs....which they ...
Hello there,I just bought two android tablets for our kids and installed Spotify Kids on both. For each of them I created an own Spotify Kids Account. The older got the 6-12 playlist, the younger one the 0-6. I can see them on my family owner account...
PlanPremium FamiliarCountryMexicoDeviceMacBook Pro 3MOperating SystemOS Sonoma My Question or IssueHello Spotify team, Hope this email finds you well. I have an issue because I want to change from monthly payment into an annual one but I can't do it....
Spotify DuoPixel 7UKSo this year I came off of a different Spotify Family plan that I was in with some old housemates My wife invited me to her Spotify Duo but when I accept the invite the link simply states that I can't join that plan and : "We coul...
It keeps saying try again when I enter my address to join the family plan
We reside in the middle east as a family, but our permanent address and credit card billing address is in the USA. We are trying to set up a Premium Family Account, but I had to choose USA as location to match my credit card. Then when I tried to inv...
I'm on a premium subscription plan with my partner. It's fully paid up and active. Like many others here, I'm still getting separate, standalone and unskippable ads between episodes of podcasts. This isn't the ads which are baked into the podcast epi...
PlanPremiumCountryUkraine My Question or IssueI wanted to order a Spotify Family subscription. When paying with cards in Turkish lira currency, I always received a “payment error”. I can easily pay for other subscriptions in Turkish lira.
Hello! I'm going to remove a member from my Premium Family account in order to add another. How can this person being removed ensure she don’t lose playlists, etc.? She'll will be getting an individual Premium subscription as soon as she's removed fr...
Both accounts list same country and we are in the same country.
Dear all,My son would like to add his spotify account, which is part of a family subscription, to a new mobile phone. Can you please let me know how to do it? When he logs in with the email address and password of the family subscription holder (whic...
I would like to add my daughter’s account to my family plan, but I am worried it will add to the price of it. Will the price each month change after this or no?
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family plan will immediately lose access to Premium"
My wife and I both had premium individual plans but recently switched to a premium family plan to add our son. I have been able to switch mine and invite her she accepted the invite and entered the info. Her profile info shows she is logged into the ...
PlanFamily PremiumCountryUSA Device(iPhone 15) My Question or IssueMy daughter got a new phone, and because her old one fried, she couldn't transfer anything over to the new one. She doesn't remember her username or password to re-log in to her Spoti...
PlanFamily PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei added members to the family plan and they received an email that i canceled the family ...
why if both accounts have the same address dosen't let me take the invitation?
PlanFamily PremiumCountryBrazil My Question or IssueMy account is logged in to Facebook. I accidentally logged in through Google and signed up for the Family Plan. So this month I canceled the Plan on that wrong Google account and re-registered on my...
PlanPremiumCountryFrance (and Switzerland for credit card)Device(iPhone 13,14,15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My stored credit card expired, I lost premium and my family members lost access.I updated to...
Hello.I am already a member of a family account, but I would like to leave this account and open my own family account. Will this delete my playlists?Thanks, Karoline