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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
new account, transferring my playlists from old to new account on my cellphone - how?
PlanFree/PremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy brother account got hack and all of our family was removed. he manage to retrieve ...
PlanPremium FamilyCountryPoland My Question or IssueI have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically removed. Now when I try to add it one more time he is not able to assign i...
I haven’t joined any family plan in the last 12months and I’m trying to join my brothers family plan. My younger sister who was on my original duo plan was able to join however for me, it keeps telling me an issue happened after entering the address ...
PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...
Me and my husband were in his family paln and they cancelled it, we made a premium duo and i cant join, it says icant join someone else’s family group in 12 months. What can i do? We didn’t cancel the old one..
Hi!I have added a family member to the family premium account. The inscription was done successfully but the Spotify account still acts as a free version (even if as "manager" of the account, I clearly see the person is part of the family). This pers...
Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.
PlanPremium FamilyCountryLithuaniaDeviceSamsung Galaxy A22 5GOperating SystemAndroid 13 My Question or IssueI can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work.
I'm trying to add a family member but they can't verify the address.When we click find address it finds the address but with a postcode from a different road and then tells us it doesn't match the account holder address.Why does spotify hold incorrec...
PlanPremiumCountryCanadaMy Question or IssueHey team, I recently had one of my roommates living with me say he got an email to verify his address, when he typed in what should we our address, it's tell him that it doesn't match what's on our family a...
My son was previously on my family plan and when i have tried to invite him back i am getting an error saying "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months." Is the...
PlanFamily PlanCountryPhilippinesDeviceHead of the Family - Galaxy A70Operating SystemAndroid My Question or IssueI availed the Family Plan since Year 2021, the problem right now is i cant change according to the current address (), it prompts an err...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I went to "Manage members" but that link only shows the members. I can neither remove nor add any members.
the plan manager was under my high school email and i do not have access to that email anymore and i need to add people to my plan but i cannot log into my account nor the email to reset the password.
I subscribed for a family plan with my sister and she received an email from spotify that the family plan got canceled. I checked my account because im the one managing and it shows that the family plan is still on. Later that day she received anothe...
PlanPremium familyCountryNew caledoniaDevicesamsung, oneplus, asusOperating SystemAndroid 11, windows 10, ubuntu 22.04 My Question or IssueSpotify asks for a home address but I can't provide my address.My location is “Route des vignerons, Mont Mou, P...
PlanFree/PremiumCountryFRDevice(iPhone 13, PC)Operating System(iOS 17.5.1, Windows 10) My Question or IssueBonjour,J'ai été éjectée de l'abonnement Family de mon frère il y a quelques jours et me retrouve avec un compte free.Il n'a pas fait de modifi...
I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. my premium family is active for another two days (then...