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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 94923 Views
  • 32 replies
  • 5 likes
  • 94923 Views
  • 32 replies
  • 5 likes

Superuser Contribution family plan fails

Hi thereRecently I have changed my regular premium plan to family premium plan and when adding my daughter, who lives in the same house with me , the web rejects her saying she does not live in the same adress as me (fail) when verifying the adress. ...

  • Newbie
  • Hi there Recently I have changed my regular premium plan to family premium plan and when adding my daughter, who lives in the same house with me , the web rejects her saying she does not live in t...
  • MaryS
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
  • 179 Views
  • 1 replies
  • 0 likes

Re: Double Charged

Hello!Thank you to read my message!I use facebook account is : ************@Gmail.comI dont get e-mail receipt, because sheerID is check my school, and I think thats why not changed may spotfy to premium, but I got sms from my bank.I attached this me...

  • Newbie
  • Hello! Thank you to read my message! I use facebook account is : ************ @Gmail.com I dont get e-mail  receipt, because sheerID is check my school, and I think thats why not change...
  • MattSuda
  • Spotify Star
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Solved!! spotify

alguien sabe un correo o un numero telefonico para contactarme con spotify directamente? Gracias!

  • Casual Listener
  • alguien sabe un correo o un numero telefonico para contactarme con spotify directamente?     Gracias!
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Plan Familiar Premium Anual

Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.

  • Newbie
  • Cuando estara disponible la opcion para Plan Familiar Premium Anual, es molesto estar pagando mes por mes.
  • MattSuda
  • Spotify Star
  • 1728 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium Anual
  • 1728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me quitar premium por no comprovar mi domicilio.

Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me quitan premium y aqui estoyalguien puede ayudarme?...

  • Newbie
  • Tengo el plan familiar y vivo con todos los integrantes de mi familia con premium, resulta que me llega un mail que dice que verifique mi codigo postal, lo hago y me dicen q no pueden verificarme, me...
  • Alejandro_C
  • Spotify Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Solved!! Proving all family members live in the same address

All the members of my family plan were disconnected and I cant reconnect them since it says I can't prove the address. What should I do?

  • Visitor
  • All the members of my family plan were disconnected and I cant reconnect them since it says I can't prove the address. What should I do?
  • user-removed
  • Not applicable
  • 421 Views
  • 5 replies
  • 0 likes
  • 421 Views
  • 5 replies
  • 0 likes

Solved!! Plano familiar

Oi!Os membros do meu plano familiar sumiram! E eu não recebi nada me informando sobre o motivo. Alguém sabe como resolver?

  • Casual Listener
  • Oi! Os membros do meu plano familiar sumiram! E eu não recebi nada me informando sobre o motivo. Alguém sabe como resolver?
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Country

When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".

  • Casual Listener
  • When creating an account Spotify desided my country should be Norway. Why can't I change it to Sweden? Now I can't connect to our "Family account" since I'm not "living in the same country".
  • MaryS
  • Roadie
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes

upgrade my account pour account familly

Hi, I've a personal account and today we bought spotify familly. How can i change my account using the same email and personal informations.Thanks

  • Newbie
  • Hi, I've a personal account and today we bought spotify familly. How can i change my account using the same email and personal informations. Thanks
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Checking address

How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's just an inconvenience.

  • Visitor
  • How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's j...
  • Tom
  • Community Legend
  • 557 Views
  • 3 replies
  • 0 likes
  • 557 Views
  • 3 replies
  • 0 likes

Do I get charged 14.99 Canadian?

Hi,Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency?Please advise,Thank you

  • Newbie
  • Hi, Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency? Please advise, Thank you
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Familiar - Acesso

Olá, uma das usuárias de meu plano familiar tem tido seu acesso barrado. Reenviei o convite, mas na hora que a usuária tenta logar ele pede um código de convite que não me é mostrado em lugar nenhum. Gostaria de saber como posso resolver este problem...

  • Newbie
  • Olá, uma das usuárias de meu plano familiar tem tido seu acesso barrado.  Reenviei o convite, mas na hora que a usuária tenta logar ele pede um código de convite que não me é mostrado em lugar ...
  • Alejandro_C
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't join Premium for family

I have the same problem but a little different. My parents live with me, but when I send them the link to join spotify premium and they complete the address I receive a message like: "you can't join spotify for family because we can't confirm if you ...

  • Newbie
  • ...oin spotify for family because we can't confirm if you really live at the same address as Maria". 
  • Alejandro_C
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familjekonto

Försöker att skaffa Spotify för första gången. Hittar via telia erbjudande om spotifyfamilj, aktiverar tjänsten, skapar inlogg på spotify men lyckas inte lägga till några medlemmar för att jag bara har ett Spotify free konto enligt inloggning. Hur få...

  • Newbie
  • Försöker att skaffa Spotify för första gången. Hittar via telia erbjudande om spotifyfamilj, aktiverar tjänsten, skapar inlogg på spotify men lyckas inte lägga till några medlemmar för att jag bara h...
  • Alejandro_C
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution how put a zip code in

How i can put a zip code in my invitation in family premium account if i crate the accout in Facebook?

  • Newbie
  • How i can put a zip code in my invitation in family premium account if i crate the accout in Facebook?
  • Alejandro_C
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium --> Family payment says payment details not correct

Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber komischerweise meine Tochter kann hören und ist weiterhin angem...

  • Newbie
  • Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber k...
  • Alejandro_C
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musique mise sur pause

Bonjour.Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa.Nous avons un compte familial et chacun à son propre compte, mais si mon père écoute Spotify su...

  • Newbie
  • Bonjour. Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa. Nous avons un compte familial et chacun ...
  • Alejandro_C
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa

  • Newbie
  • Hey, if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance? T...
  • Tom
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Falsche adresse Premium Spotify

Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.

  • Visitor
  • Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.
  • Maxim
  • Spotify Star
  • 2760 Views
  • 3 replies
  • 0 likes
  • 2760 Views
  • 3 replies
  • 0 likes

Re: Post of the Week: Problems to join family plan

Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...

  • Newbie
  • Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes