Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27659 Views
44 replies
4 likes
Hello, I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with connect to device, because when i click on icon "Connect to dev...
Hello, I have a problem with connect to device, namely i have Premium for Family, when i used Spotify with my wife, I'm on the computer, wife in the car by Iphone. A problem appears with c...
Roadie
233 Views
1 replies
0 likes
I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs to upgrade to premium. Whats the deal with this? can a...
I made a spotify family account and tried to add my wife's account, but it just keeps saying she doesn't have premium. I've removed and readded her several times, and it still just says she needs t...
Roadie
245 Views
1 replies
0 likes
Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing this however I activated it on my account. Another me...
Can somebody help me: Me and my family decided we wanted Spotify premium as a group. I already had a premium account and to look at the options I clicked on the Premium for family option. By doing t...
Roadie
307 Views
1 replies
0 likes
Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family. I want to also take the chance and make a family account, but i cannot do it.... I still dont have a spanish credit card and when ...
Hi, I am a spotify user and i want to change my account from germany to spain because i am moving there with my family. I want to also take the chance and make a family account, but i c...
Roadie
232 Views
1 replies
0 likes
Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!
Hi, i just bought spotify premium family for my hole familiy! Everything worked until i noticed on my device that it said i have to buy premium to skip songs while it should be included! Please help!
Roadie
219 Views
1 replies
0 likes
Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one, my Spotify account is working, however when I tried to merged the account, following the instructions to do so I get the following error We are u...
Hello, I'm a regular spotify and hulu user, I got an email with the offer to merge both accounts in one, my Spotify account is working, however when I tried to merged the account, following the...
Roadie
1013 Views
1 replies
0 likes
Hello,I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" I'm 200% sure the Address they input are the same. I have 3 other mem...
Hello, I'm having an issue where my Family Plan Members get kicked out (Actually, it happened just today) from the Family Plan. The reason is because they "Can't Verify the Address" &n...
Roadie
1708 Views
1 replies
0 likes
helloi had a question about the premium for familyhow premium family works for each person ?for example if i buy a 1month premium account and i will the firs person who start using of the planand the other part of my family start using the plan 5 day...
hello i had a question about the premium for family how premium family works for each person ? for example if i buy a 1month premium account and i will the firs person who start using of the p...
Spotify Star
369 Views
1 replies
0 likes
We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating another premium account? No love for big families?
We are premium for family members and have six family members (all at the same address) on the plan. But we still need to add a 7th, and eventually an 8th. How do we do this without creating a...
Spotify Star
5292 Views
1 replies
3 likes
I'd like to get Premium for Family and include my friends, but some of them live in Canada. Would that be possible, or do all of the users have to be in the same country? (ie, would everyone sharing a family account with me have to be in the US?)
I'd like to get Premium for Family and include my friends, but some of them live in Canada. Would that be possible, or do all of the users have to be in the same country? (ie, would everyone s...
Spotify Star
1050 Views
1 replies
0 likes
Hi, I have created an Family Premium account but one of the members cannot subscribe to my account, whereas the others can. The invitation is sent but my daughter (Alexia Servais) never recieved it. Can you arrange this disfonctionnement? veronique l...
Hi, I have created an Family Premium account but one of the members cannot subscribe to my account, whereas the others can. The invitation is sent but my daughter (Alexia Servais) n...
Roadie
229 Views
1 replies
0 likes
My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They dont bother you.
My wife cant join my premium account. Sent email but it doest accept. Says they cant prove that she lives with me!! Oh my god! Tried many times and doesnt work. Maybe i ll pass to google music. They ...
Roadie
258 Views
1 replies
0 likes
My account was tied to the Premium for Family account hosted by my wife, and then got mysteriously dropped to Free. My wife's account was fully paid every month, and never stopped being Premium, so I figured, "Hey, no big deal - I'll just rejoin."The...
My account was tied to the Premium for Family account hosted by my wife, and then got mysteriously dropped to Free. My wife's account was fully paid every month, and never stopped being Premium, so I...
Roadie
261 Views
1 replies
0 likes
Premium supposedly doesn't consume roaming, and it does to me I would like to know why otherwise I rather change to the free version
Premium supposedly doesn't consume roaming, and it does to me I would like to know why otherwise I rather change to the free version
Roadie
752 Views
1 replies
0 likes
I am in a family plan and the leader of the plan has confirmed payment so why does my plan say I'm a free member
I am in a family plan and the leader of the plan has confirmed payment so why does my plan say I'm a free member
Roadie
2412 Views
1 replies
0 likes
I just created the account and invite the members of my family, but the have not receive the mail with the invitation neither in the mailbox or the spam box. How can I contact with spotify for that?
I just created the account and invite the members of my family, but the have not receive the mail with the invitation neither in the mailbox or the spam box. How can I contact with spotify for that?
Roadie
450 Views
1 replies
0 likes
I paid the subscription and did not release the functions offered.
I paid the subscription and did not release the functions offered.
Roadie
237 Views
1 replies
0 likes
Bonjour, mon père a pris un abonnement Spotify famille, il m’a inviter et j’ai reçu le mail. Mais le mail que j’ai reçu est en allemand. En plus de ça quand je clic sur le lien et que je me connecte en mettant le code d’invitation, le site me dit qu’...
Bonjour, mon père a pris un abonnement Spotify famille, il m’a inviter et j’ai reçu le mail. Mais le mail que j’ai reçu est en allemand. En plus de ça quand je clic sur le lien et que je me connecte ...
Newbie
829 Views
3 replies
0 likes
4 of my family members got disconnected from my Premium Subscription. My account was connected to Facebook and I don't have specific address input there. Just City and Country. I was already charged. Please help.
4 of my family members got disconnected from my Premium Subscription. My account was connected to Facebook and I don't have specific address input there. Just City and Country. I was already charged....
Spotify Star
582 Views
1 replies
0 likes
I upgraded to Spotify premium family and sent invites to my family members. When my son uses the link to add him to family, it only shows he has the free Spotify. It does not show premium. When he clicks to add premium, it asks for my credit card inf...
I upgraded to Spotify premium family and sent invites to my family members. When my son uses the link to add him to family, it only shows he has the free Spotify. It does not show premium. When he c...
Casual Listener
659 Views
2 replies
0 likes
