Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hola, espero puedan ayudarme con este problema. Hoy me di cuenta que ya no soy el administrador de mi "Familia" en el plan premiun de spotify, pasando a ser otro integrante de la familia el administrador. ¿Qué debo hacer para volver a ser el administ...
I am searching for specific playlists and user names and can't find my family members to follow them. How do I do it? Thanks
We've been having the spotify premium subscription for about a year now and never had problems before. Today I was the only one who was downgraded to a normal account with adverts.. It seems to be that I'm the only one back with a normal account. The...
I have a family membership. But when I try to extend this to my family members, it asks to fulfill the address info to proceed membership. I have no idea where the address information is as long time ago I have started my membership. Please do help u...
I am a subscriber of Spotify Family. My family gets this this error even after entering the same address as me: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. Why is t...
Hallo,Mein Bruder hat heute Mittag Spotify Family dazu Gebucht und mir auch gleich eine Einladung geschickt. Allerdings ist diese bisher noch nicht angekommen. Ein anderes Familienmitglied hingegen hat diese sofort erhalten. Woran kann das liegen? Wi...
When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was under "me". Can I change it? I've tried to find an emai...
Everything was working fine until about 2 days ago I was told they went back to free version. I tried to invite them back but doesn't let them. Keeps giving this msg. ( you cant join this premium for family account.we could not confirm that you live ...
Buonasera, entrando nel mio account mi da un amministratore sbagliato. Come é possibile cambiarlo?
My sister has spotify premium family account she invited me. for almost 4-5 months i used my spotify with her. but today morning when i was listening a playlist suddenly i heard an ad. told this to my sister and she told me that you seem like admin. ...
Hi,I want to change my family premium subscription to single premium but I get an errorIn turkish "Tüh! Bir sorun oldu, lütfen sonra yeniden dene." (Oops! There was a problem, please try again later.) I tried several times. Any suggestion ?
Help! Mum of two teenagers set up Family premium only one of us can play songs without internet, one of us can search songs, create playlists but needs to be with internet and one of us can't do anything except listen to songs on shuffle with interne...
Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family.Il tutto perché loro devono inserire l'indirizzo dove viviamo che deve essere u...
Dear all, I just got a premium family account.Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does that causes any issues? Because I have read eligibility i...
Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es betrifft auch meine Familienangehörigen
i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has started and has told me the date it will end but ev...
Hi everyone,I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to know exactly the address that I entered with my account, B...
We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. Thanks
I am a Free Spotify user in the Philippines.I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom users are unable to log in Spotify.I would like to know if ...
I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!