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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70479 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48012 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189582 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27688 Views
44 replies
4 likes
I have two kids with their own gmail addresses, but mine is the umbrella email account. When they try to accept the invite it says they're already on a family plan and can't join. Does anyone know what I should do?
I have two kids with their own gmail addresses, but mine is the umbrella email account. When they try to accept the invite it says they're already on a family plan and can't join. Does anyone know w...
Roadie
253 Views
1 replies
0 likes
My family is having problems logging on to my premium account what do I do to fix this
My family is having problems logging on to my premium account what do I do to fix this
Roadie
195 Views
1 replies
0 likes
Hey my name is Gigi, my mom opened a spotify family package.we are still waiting for the email me and my sisters to activate my account. what do i have to do?my email is: blaserg@hotmail.comand the email from my sister: blaserja@hotmail.com
Hey my name is Gigi, my mom opened a spotify family package. we are still waiting for the email me and my sisters to activate my account. what do i have to do? my email is: b...
Casual Listener
277 Views
1 replies
0 likes
I tried to subscribe for Spotify Premium, but after submitting my card information the next page would not load. I tried to refresh the page and the website made me put my card information in again. I checked my bank account, and I noticed that I hav...
I tried to subscribe for Spotify Premium, but after submitting my card information the next page would not load. I tried to refresh the page and the website made me put my card information in ag...
Newbie
372 Views
3 replies
1 likes
I just got my spotify premium membership and it still says this feature is for spotify premium members only help would be appreciated
I just got my spotify premium membership and it still says this feature is for spotify premium members only help would be appreciated
Spotify Star
335 Views
1 replies
0 likes
Hi, Im sharing spotify with my 3 roommates, two of us are now moving to another household. How will this affect or spotify premium family? Do we have to start a new family account? or can we still share? and how do you even see if we live in the same...
Hi, Im sharing spotify with my 3 roommates, two of us are now moving to another household. How will this affect or spotify premium family? Do we have to start a new family account? or can we still s...
Spotify Star
933 Views
1 replies
0 likes
So I paid for family premium and I canceled it after the first day because I went a cheaper route and it won't give me my money back , it's been a week now and I'm this close to just deleting my Spotify and giving it a bad review, someone please help...
So I paid for family premium and I canceled it after the first day because I went a cheaper route and it won't give me my money back , it's been a week now and I'm this close to just deleting my S...
Spotify Star
198 Views
1 replies
0 likes
Hi, I signed up for Spotify with free Hulu. The Spotify account is activated, however when I try accessing Hulu, I get the error, We are unable to process your card. Please enter a different payment method or contact your card issuer to enjoy Hulu Ca...
Hi, I signed up for Spotify with free Hulu. The Spotify account is activated, however when I try accessing Hulu, I get the error, We are unable to process your card. Please enter a different...
Newbie
1589 Views
4 replies
4 likes
I want to share my account with my sister. Thats why i choose the family account. I send her an invite, she had accepted it. Now it says were a family on spotify. But we cant listen music at the same time. I dont get it
I want to share my account with my sister. Thats why i choose the family account. I send her an invite, she had accepted it. Now it says were a family on spotify. But we cant listen music at the s...
Spotify Star
249 Views
1 replies
0 likes
Terminei de colocar todas as informacoes do cartao e foi cobrado, mas nao achei minha instituicao na lista, e agora?? Ja foi cobrado no cartao.
Terminei de colocar todas as informacoes do cartao e foi cobrado, mas nao achei minha instituicao na lista, e agora?? Ja foi cobrado no cartao.
Spotify Star
282 Views
2 replies
1 likes
I have direct debit each month for my Premium account. Two weeks ago I was invited to a Family account and accepted. But How do I stop Spotify direct debiting my old Premium account? Or will it automatically stop now?
I have direct debit each month for my Premium account. Two weeks ago I was invited to a Family account and accepted. But How do I stop Spotify direct debiting my old Premium account? Or will it a...
Newbie
252 Views
1 replies
1 likes
Hallo Nach zwei vergeblichen Versuchen den Support zu erreichen nun nochmal ein dritter Versuch über die Community vielleicht an Hilfe zu kommen. Mein Problem ist, dass mein Family Abo einfach nicht bestätigt wird. Ich wohne im selben Haus wie der "B...
Hallo Nach zwei vergeblichen Versuchen den Support zu erreichen nun nochmal ein dritter Versuch über die Community vielleicht an Hilfe zu kommen. Mein Problem ist, dass mein Family...
Spotify Star
422 Views
3 replies
0 likes
ayer hice una pregunta y nadie me contesta!!!!!!!!!! Necesito que alguien me pueda dar un número de contacto o algún correo de respuesta!! yesterday i make a question and nobody reply meeeee!!! I need a phone Number or a contact email! I want my mone...
ayer hice una pregunta y nadie me contesta!!!!!!!!!! Necesito que alguien me pueda dar un número de contacto o algún correo de respuesta!! 😠😠 yesterday i make a question and nobody reply m...
Spotify
338 Views
3 replies
0 likes
Hi, today I tried to add my brother to join my Spotify premium for Family but it is said that I can't invite the people who do not live in the same place as I do. And so my brother can't join me.It also doesn't help the fact that I forgot what addres...
Hi, today I tried to add my brother to join my Spotify premium for Family but it is said that I can't invite the people who do not live in the same place as I do. And so my brother can't join me....
Casual Listener
4152 Views
5 replies
1 likes
I upgaded my subrsription to spoitfy family but none of my family can gain access!!! No one helps. Support is terrifble and I am 1 day away from canceling entirely!!! Does anyone have any advice on how other members can actually get going when they h...
I upgaded my subrsription to spoitfy family but none of my family can gain access!!! No one helps. Support is terrifble and I am 1 day away from canceling entirely!!! Does anyone have any advice on h...
Roadie
305 Views
1 replies
2 likes
Hello, I am trying to invite and fix my sister's account to join Spotify Premium for Family, however, it keeps saying, "we couldn't confirm that you live at the same address as the main account holder." Is there any way I can retrieve the details use...
Hello, I am trying to invite and fix my sister's account to join Spotify Premium for Family, however, it keeps saying, "we couldn't confirm that you live at the same address as the main account h...
Spotify Star
270 Views
1 replies
0 likes
Oi! Tenho um membro da família que não consegue aderir ao nosso Premium Familiar, aparecendo esta imagem: por favor me indiquem como resolver este problema.
Oi! Tenho um membro da família que não consegue aderir ao nosso Premium Familiar, aparecendo esta imagem: por favor me indiquem como resolver este problema.
Spotify Star
325 Views
1 replies
0 likes
Hi all! I've been trying to add my daughter to my premium family account with no success for a long time now. I have cancelled the invite & re-sent many times. I have also deleted her & then re-added her, but for some reason no invite is being sent t...
Hi all! I've been trying to add my daughter to my premium family account with no success for a long time now. I have cancelled the invite & re-sent many times. I have also deleted her &a...
Newbie
231 Views
1 replies
0 likes
I have family account for which i am paying monthly. I've been logout from my account and i forgot my username and password and to make it more complicated the email address on my account is my old work email which i do nit have access to as i left m...
I have family account for which i am paying monthly. I've been logout from my account and i forgot my username and password and to make it more complicated the email address on my account is my old w...
Spotify
213 Views
1 replies
0 likes
Estou com um problema no meu plano familiar.Estava utilizando normalmente o aplicativo porém fui descadastrado do plano familiar e agora não consigo mais entrar.foi reenviado um novo código porém aparece que não moro na mesma residência.O que fazer ?...
Estou com um problema no meu plano familiar. Estava utilizando normalmente o aplicativo porém fui descadastrado do plano familiar e agora não consigo mais entrar. foi reenviado um novo código porém...
Spotify Star
242 Views
1 replies
0 likes
