Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
tengo una duda, me acabo de suscribir al premium de spotify, pero me quiero cambiar al plan familiar alguien sabe si van a cobrar los dos planes o solo el familiar que realizare por ultimo, gracias.
I signed up Family Premium yesterday, but l'm still offline!! The payment is done, I checked my account and 149kr has been payed yesterday. I have tried to logg out and in om my Spotify account, but it dosen't helpI invited my sons but they haven't r...
Bonjour, je viens de m'abonner à Spotify Premium pour Étudiants mais mon compte est toujours en version free. Cela signifie que je dois attendre ou bien est-ce un bug?
Heyjust joined spotify and when my daughter plays a song it comes onto my onegiving the option of listening to my iphone or her Samsung J5how can we have seperate accountsplease helpthanks
I got kicked out of the Family membership because they couldn’t verify that my location ist the same as the hosts location... he also sent me a new invitation but I could join for the same reason.. please help if anyone knows what I shall do..
Estoy intentando dar de baja a una persona para poder dar de alta a otra de mi familia, pero spotify no me permite entrar a esta parte de mi cuenta.
die mitglieder meines Premium Family Accounts haben eine mail bekommen, dass sie ihre adresse bestätigen sollen, das haben sie getan und bekommen eine fehlermeldung .ich bekam folgende mail: Danke, dass du dich für Premium Family registriert hast.Wir...
Estou tentando remover um familiar meu de meu plano familia porém sempre que vou em plano familiar e clico em '''ir'' para gerenciar os membros, aparece a mensagem ''Ôpa, algo deu errado. Tente novamente.'' O erro persiste.. Alguem sabe o que posso f...
Hello everyone =),I have a pretty simple question ! In our family we are planing to get Spotify Family, because than we could save up money But nobody of us has a clue where we can fill in our adress, so that spotify know that we live in the same hou...
Possuo o familiar premium e ja foi pago a fatura do cartão dentro do prazo,sendo que ja recebi uma confirmação do mesmo,e o Spotify fica acusando que nao houve pagamento, inclusive não recebi nenhum recibo.
Porque no puedo agregar a mi hermana aBecause I can not add my sister to my family plan, it always returns me to the same place where I start (Redeem coupon) , Is not I supposed to be paying to invite anyone? Solve this please ...
Ich habe mit meinem Account Premium Family gekauft und das funktioniert auch bei allen familienmitgliedern die ich eingeladen habe, aber ich selber habe kein Premium.Hab mich auch schon gefühlt 100x aus- und eingeloggt.Danke schon mal für die Hilfe!
Cuando intento ingresar a "gestiona tus cuentas familiares" me sale el siguiente error
Buenas Días/Tardes/NochesHace varios dias estoy intentando comprar la promocion de Spotify de 9$ por 3 meses pero no me deja me redireccion al pagar a esta pagina (http://prntscr.com/fmpnq6)Ese es el link de la foto
Alguien sabe por qué me cobraron más de lo de debido?, tengo apenas ganando el segundo mes de la cuenta familiar y para el pago del segundo mes me lo cobraron doble los culero
Olá. Eu não estou conseguindo acessar as informações da minha conta familiar. Não estou conseguindo gerenciar as contas. Como faço?
HejFick mail idag från Spotify att min betalning inte gick att behandla och min prenumeration pausats. Jag har Spotify family via Telia och enlig dom är det inga problem med betalningen. Vad har hänt? Telias support hittade inga fel.
so when i cik on the go button for the manage your family accounts it loads and says opps there is a problem. i have tried on four different devices and says the same thing. i have the famiy plan
Can I cancel Spotify Premium in order to activate the Summer Contract for 99p?
I've been trying to get to my family membership page to add another member so my final available spot but an error keeps appearing each time I've tried. I've added a screenshot of what I keep seeing.