Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

Superuser Contribution My student accaunt didint work

my money was withdrawn but I would ask for the correction of the problem did not start premium

  • Newbie
  •    my money was withdrawn but I would ask for the correction of the problem did not start premium
  • Katerina
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Student
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Increase on Student Premium

PlanPremiumCountry USA My Question or Issue Hi, so i renewed my spotify premium for students (this was the first time) and my rates went up to $9.99. Why? My friend also just renewed, but this didnt happen to her. Thanks

  • Newbie
  • Plan Premium Country  USA   My Question or Issue  Hi, so i renewed my spotify premium for students (this was the first time) and my rates went up to $9.99. Why? My friend also j...
  • Katerina
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 1 likes
  • Student
  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't confirm my student status

I've been on the premium plan for some time now, paying $10 per month. I was thinking about canceling and switching over to Google Play Music because they allow the ability to upload your own music and listen from anywhere. In any case, before I canc...

  • Newbie
  • I've been on the premium plan for some time now, paying $10 per month. I was thinking about canceling and switching over to Google Play Music because they allow the ability to upload your own music a...
  • Katerina
  • Spotify Legend
  • 5081 Views
  • 1 replies
  • 0 likes
  • Student
  • 5081 Views
  • 1 replies
  • 0 likes

Spotify For Students changed to Spotify Premium

Plan PremiumCountry United States Operating System(iOS 10, Android Oreo, Windows 10,etc.) Not Important for this issue.My Question or Issue So I received an email about a month ago asking to complete a survey. I did, and in return, I got 3 months fre...

  • Casual Listener
  • ...potify for Students. So now I can't access Hulu or Showtime until January 2019. Is there any way to remove the 3 free months of premium and just go back to charging me the $4.99 price allowing me to have H...
  • GarrettLarson
  • Casual Listener
  • 461 Views
  • 6 replies
  • 0 likes
  • 461 Views
  • 6 replies
  • 0 likes

Studentenrabatt kann nicht bestätigt werden

Hallo,ich kann den Studentenrabatt nicht einlösen, da während der Abwicklung Werbung von Unidays erscheint, ob ich Nachrichten, Rabattte etc. bekommen möchte. Ich kann keine Optionen auswählen bzw. fortfahren. Der Rabatt ist verfiziert und ein Uniday...

  • Casual Listener
  • Hallo, ich kann den Studentenrabatt nicht einlösen, da während der Abwicklung Werbung von Unidays erscheint, ob ich Nachrichten, Rabattte etc. bekommen möchte. Ich kann keine Optionen auswählen bzw....
  • Maxim
  • Spotify Star
  • 2225 Views
  • 1 replies
  • 0 likes
  • Student
  • 2225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subscripton

I am trying to Upgrade to student Subscription but it keeps saying the form is expired?

  • Newbie
  • I am trying to Upgrade to student Subscription but it keeps saying the form is expired?
  • Daisy
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

Hello I have been charged twice in early October, once for Spotify with student discount and once for normal Spotify, please rectify this problem and refund me for what I was over charged.

  • Newbie
  • Hello I have been charged twice in early October, once for Spotify with student discount and once for normal Spotify, please rectify this problem and refund me for what I was over charged.
  • Daisy
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

MQA Implementation? Hey, Spotify, it's 2018.

My Question or Issue As MQA adoption slowing but inexorably marches on, its implimentation found on more and more devices, when is Spotify going to wake up and make it available to us music-loving users? If lowly Tidal can manage streaming MQA then w...

  • Regular
  • My Question or Issue  As MQA adoption slowing but inexorably marches on, its implimentation found on more and more devices, when is Spotify going to wake up and make it available to us music-lo...
  • Jose_M
  • Spotify Star
  • 1029 Views
  • 1 replies
  • 9 likes
  • Premium
  • 1029 Views
  • 1 replies
  • 9 likes

Student Information

I was accidentally using my friend's student information to try the student discount. And now it's active and I want to delete my student's information on my account. Can I do it? Thanks

  • Newbie
  • I was accidentally using my friend's student information to try the student discount. And now it's active and I want to delete my student's information on my account. Can I do it? Thanks
  • Bethany_Dawn
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • Student
  • 261 Views
  • 1 replies
  • 0 likes

Student in Grad School: Already Verified, but got charged full $10.54

PlanPremiumCountryUSA DeviceMoto X PureOperating SystemAndroid My Question or IssueI'm in grad school and I believe I already verified my student status, but I still got charged full $10.54 Thanks.

  • Casual Listener
  • Plan Premium Country USA   Device Moto X Pure Operating System Android   My Question or Issue I'm in grad school and I believe I already verified my student status, but I still g...
  • emily-grace
  • Composer
  • 371 Views
  • 3 replies
  • 0 likes
  • Student
  • 371 Views
  • 3 replies
  • 0 likes

Help new here

My Question or Issue I got a discount for being a student and tried to subscribe to premium. They gave me my PIN and once I encoded it, out comes a red box with the text "Oops something went. Please try again and contact support." after that I couldn...

  • Newbie
  • My Question or Issue  I got a discount for being a student and tried to subscribe to premium. They gave me my PIN and once I encoded it, out comes a red box with the text "Oops something went. ...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Student
  • 212 Views
  • 1 replies
  • 0 likes

Bought premium for students but my account doesn't recognize it

This morning I bought Spotify for students, when I log into my account I still have the premium button and everything works as if I didn't have a premium account. What's going on?

  • Newbie
  • This morning I bought Spotify for students, when I log into my account I still have the premium button and everything works as if I didn't have a premium account. What's going on?
  • Billy-J
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Student plan in israel

Hi, Are you planning to launch a student program in israel? Thanks. 

  • Newbie
  • Hi,  Are you planning to launch a student program in israel?  Thanks. 
  • Maxim
  • Spotify Star
  • 570 Views
  • 1 replies
  • 2 likes
  • Student
  • 570 Views
  • 1 replies
  • 2 likes

[Subscription]Premium for students doesn't work?

PlanPremiumCountry PolandDeviceXiaomi, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueI got verified today as a College Student and I can buy Spotify Premium with a discount. I entered my credit card details and bought it, but on ever...

  • Newbie
  • Plan Premium Country  Poland Device Xiaomi, PC Operating System Android Oreo, Windows 10   My Question or Issue I got verified today as a College Student and I can buy Spotify Pre...
  • rouxscof
  • Newbie
  • 445 Views
  • 1 replies
  • 0 likes
  • Student
  • 445 Views
  • 1 replies
  • 0 likes

Premium for student

PlanPremium StudentCountryFranceDeviceLGOperating SystemAndroid Oreo My Question or Issue Hello, I bought the premium student but my account remains free.How to do ?Thank you in advance.

  • Casual Listener
  •   Plan Premium Student Country France Device LG Operating System Android Oreo   My Question or Issue  Hello, I bought the premium student but my account remains free. ...
  • Maxim
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student problem

PlanPremium StudentCountry ItalyDeviceiPhone 7Operating SystemiOS 12 My Question or IssueHi everyone,Yesterady I renewed my student premium account on PC.It worked on the PC app,but when I start my phone app it says I use free account,and not the Pre...

  • Newbie
  • Plan Premium Student Country  Italy Device iPhone 7 Operating System iOS 12   My Question or Issue Hi everyone, Yesterady I renewed my student premium account on PC.It worked on ...
  • Katerina
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Student
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student SheerID problem

PlanPremiumCountry Turkey DevicePCOperating SystemWindows 8.1 My Question or Issue I am just trying to get student offer but i cant , it always says you have already reedemed this offer , im studying at Ege University and i ve student verification pd...

  • Casual Listener
  • Plan Premium Country  Turkey  Device PC Operating System Windows 8.1   My Question or Issue   I am just trying to get student offer but i cant , it always says you have...
  • Peter
  • Spotify Legend
  • 706 Views
  • 2 replies
  • 0 likes
  • Student
  • 706 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verify student status

I am a college student and have had the student premium account with hulu. I missed the deadline to re-verify my student status so I am now being charged the full monthly amount. How can I verify my student status so I get the student discount and hu...

  • Newbie
  • I am a college student and have had the student premium account with hulu. I missed the deadline to re-verify my student status so I am now being charged the full monthly amount. How can I verify my ...
  • Peter
  • Spotify Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • Student
  • 639 Views
  • 1 replies
  • 0 likes

question on student's 0.99 offer

why can't i find the page with student 3 month's premium offer at 0.99 after I have registered for the free premium trial

  • Casual Listener
  •   why can't i find the page with student 3 month's premium offer at 0.99 after I have registered for the free premium trial    
  • Maxim
  • Spotify Star
  • 370 Views
  • 2 replies
  • 0 likes
  • Student
  • 370 Views
  • 2 replies
  • 0 likes

Premium for students

PlanStudent discountCountry USADeviceLG My Question or Issue So the system simply cannot verify that I am a student, my name birth date and school I put in is all correct but it cannot find me. Amazon also has their own student discount and it did wo...

  • Casual Listener
  •   Plan Student discount Country  USA Device LG   My Question or Issue  So the system simply cannot verify that I am a student, my name birth date and school I put in is a...
  • Maxim
  • Spotify Star
  • 515 Views
  • 3 replies
  • 0 likes
  • Student
  • 515 Views
  • 3 replies
  • 0 likes