Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Im free user from Brasil and i wanna be premium, but i don't have a credit card, for 'N' reasons.I'm student already proved, but i can't pay with 'bank slip' or 'money order' because Spotify does not generate this option, only with Credit Card. Pleas...
I signed up for a student account a year ago and it is about to expire. I since transferred schools (still a student, just at a different school) and it no longer recognizes me, and I cannot re-verify my Student account.
PlanCurrent: FreeApplying for: PremiumCountry: PhilippinesDevice: Oppo F3 PlusOperating System: ColorOS My Question or IssueAfter being verified, I'm stuck here as seen in the screenshot. How and where do I avail the premium with the discount? Both a...
PlanPremiumCountry Turkey My Question or Issue Good evening, I had a student discount premium before and no problem occurred until I renewed my student membership. After 2 months, I realized that I was paying 14 Turkish liras, not 7 TL as I supposed ...
Im on the new samsung A8 and I am registered as spotify premium canada. I payed last month and it's asking me to pay again but the information for student premium says it is for 12 months? Is this not the case?
Hello, Earlier this year I started attending Exeter College, Devon. My friends and my brother recommned Spotify to me for my music subscription service. They are all on Student Discount. When I went to apply for my Student Discount, Exeter College di...
My uni isn't listed so I can't apply for the student plan
PlanPremiumCountryUSA My Question or Issue I want to purchase a premium account so can I start with the 3 months of premium for $9.99 then switch to paying the student price of $4.99/month or is it not possible to get two types of Premium accounts?
PlanPremiumCountry United KingdomDeviceSamsung Galaxy 7Operating SystemAndroid My Question or Issue My student discount has almost expired for the year and it's telling me to re verify. However, when I click the link on the email and try to re verify...
PlanFree/PremiumCountry USDeviceiPhone 6, MacBookProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been on the student premium plan and have been paying $5 /mo. However, on October 15 Spotify charged me $10 out of...
PlanStudent discount Country LatviaDeviceiPhone 6 I tried to apply for student discount,my Id was verified,but the link which SheerID sent me isn’t working and I can’t get my discount(can someone explain me what to do?
PlanPremium I am trying to renew my spotify premium for students but it is telling me it cannot verify I am a student at my school which shows up on the list. It says I still have a year of eligibility so that is not the problem.
Gente por favor me ajudem, fui fazer assinatura do plano universitario como nao localizei minha universidade nao conclui, mesmo assim cobrou duas vezes no meu cartao sem falar que nao sei como esta cadastrado um e-mail de Facebook que nem uso mais e ...
PlanPremiumCountry USADevicePC, Google pixel 2Operating SystemWindows 10, Android 8.1 My Question or Issue I went to activate my showtime add-on for Hulu today but I accidentally entered an email not associated with my student account. I went on my H...
I just need to change plans from the free version of spotify to spotify premium for students. However, when I try to change plans and it asks me to verify my student credentials it says my credentials are linked to another account (the free version) ...
Hello. I have received a mail from spotify regarding my renewal of student status. I've had spotify for the last year and it was workin fine, now whenever i try to update it thrugh sheer id, my uni is not listed! I am studying at BIMM London and stud...
PlanFree/PremiumCountry GermanyMy Question or Issue I'm student now and am going to be a student 5 years more. And I noticed today, that i paid for two months with Premium Plan, but not with Premium for Student. How could i solve this problem? Could ...
Hello everybody!I applied for the student discount some time ago ( maybe, one or two month) and I received the email that verification was successful, and I can have the discount.But, then, I already subscribed a premium, and I canceled after 1 month...
I have a student account. But this month it charged me as a normal account. Because I changed my payment method. Is it normal? What should I need to do? Can I get my money back?
How do I get a refund for stolen money?I was charged for the student discount, I did all the proof, and now nothings indicating that I even did it. Money was taken from my account and I want it back if you won't give me the features.