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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

help sucks

PlanPremiumCountry Taiwan. I can't read ChineseDeviceimac 2009, iphone seOperating Systemios 10, OS 10 My Question or IssueUpdated iphone se to latest iOS and noticed tons of problems with Spotify. A phantom playlist "FG2-6" would create itself and r...

  • Music Fan
  • Plan Premium Country  Taiwan. I can't read Chinese Device imac 2009, iphone se Operating System ios 10, OS 10   My Question or Issue Updated iphone se to latest iOS and noticed to...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • phantom playlist playing
  • 358 Views
  • 1 replies
  • 0 likes

Missed the date to renew my spotify student by a couple days

I realized my student subscription went out of date and I was charged the full 9.99 for premium. Would like to see since I reinstated my subscription today shortly after the charge if the difference of the two could be charged back to me? PlanStudent...

  • Newbie
  • I realized my student subscription went out of date and I was charged the full 9.99 for premium. Would like to see since I reinstated my subscription today shortly after the charge if the differ...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Student
  • 252 Views
  • 1 replies
  • 0 likes

Payment after Student Intro Offer

PlanPremiumCountry United KingdomDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When I have provided payment details for the 99p for 3 months student offer, can I change my payment method so the next payment is added to my phone bi...

  • Newbie
  • Plan Premium Country  United Kingdom Device Huawei P10 Operating System Android Oreo   My Question or Issue  When I have provided payment details for the 99p for 3 month...
  • LeoRager
  • Community Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • Student
  • 688 Views
  • 1 replies
  • 0 likes

Student account already in use

PlanPremiumCountry USADeviceiPhone 8+Operating System(iOS 10 My Question or Issue When I initially signed up, I signed in with Facebook not realizing my moms account was signed in on safari so Spotify used that. I cancelled her subscription and went ...

  • Newbie
  • Plan Premium Country  USA Device iPhone 8+ Operating System (iOS 10   My Question or Issue  When I initially signed up, I signed in with Facebook not realizing my moms accoun...
  • Jose_M
  • Spotify Star
  • 1270 Views
  • 1 replies
  • 1 likes
  • Student
  • 1270 Views
  • 1 replies
  • 1 likes

Superuser Contribution 3 month student promo not working

PlanFree/PremiumCountry UKDeviceMacbook AirOperating SystemiOS 10 My Question or Issue I've never had Spotify premium before an on the website it says students can get 3 months for £0.99, £4.99 thereafter. I've just tried to sign up to this using uni...

  • Casual Listener
  • Plan Free/Premium Country  UK Device Macbook Air Operating System iOS 10   My Question or Issue  I've never had Spotify premium before an on the website it says students c...
  • Guido
  • Spotify Legend
  • 1347 Views
  • 5 replies
  • 0 likes
  • Other
    Student
  • 1347 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why have I been charged $10.99/mo when I have a student discount?

I've been paying $10.99/month for 7 months when I signed up with the student discount. I signed up for Spotify Premium with my student email, for the student discount rate. In March, unknowingly, I began to be charged $10.99/month instead of the half...

  • Newbie
  • I've been paying $10.99/month for 7 months when I signed up with the student discount. I signed up for Spotify Premium with my student email, for the student discount rate. In March, unknowingly...
  • Guido
  • Spotify Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students not working

I recently went back to graduate school and want to change my subscription. I unsubscribed from my premium subscription and let it finish but when signing up for student premium, was told the discount is no longer available. Can someone help please? ...

  • Casual Listener
  •   I recently went back to graduate school and want to change my subscription. I unsubscribed from my premium subscription and let it finish but when signing up for student premium, was told the...
  • Guido
  • Spotify Legend
  • 468 Views
  • 5 replies
  • 0 likes
  • Student
  • 468 Views
  • 5 replies
  • 0 likes

Superuser Contribution 900 PESOS POR 3 MESES - DESCUENTO NO APLICADO

Que tal?Soy de Colombia y vi por internet el plan estudiantil donde pagas 900 pesos por 3 meses y luego un descuento del 50% en la tarifa premium. Accedi y tuve que enviar un soporte de estudio el cual fue valido y acabe de registrar el medio de pago...

  • Newbie
  • Que tal? Soy de Colombia y vi por internet el plan estudiantil donde pagas 900 pesos por 3 meses y luego un descuento del 50% en la tarifa premium. Accedi y tuve que enviar un soporte de estudio el ...
  • Guido
  • Spotify Legend
  • 5144 Views
  • 1 replies
  • 0 likes
  • Student
  • 5144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 3.490 y yo pago 1.790 por ser estudiante

Plan Premium Country Chile Device Samsung Galaxy S8+ Operating System Android My Question or Issue Hola, soy de chile y para pagar spotify premium utilizo MACH, con esta tarjeta llevo pagando el primer mes con el descuento del estudiante, pero result...

  • Casual Listener
  • Plan Premium Country  Chile Device Samsung Galaxy S8+ Operating System Android   My Question or Issue Hola, soy de chile y para pagar spotify premium utilizo MACH, ...
  • Katerina
  • Spotify Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • Student
  • 377 Views
  • 3 replies
  • 0 likes

Solved!! Renewing Spotify Student

Hi All, I have looked through several posts about the issue I'm encountering when trying to renew my spotify student. When I reverify myself, I get the message "oops there was a problem try it again later". I've seen that you should try incognito, a ...

  • Casual Listener
  • Hi All,   I have looked through several posts about the issue I'm encountering when trying to renew my spotify student.  When I reverify myself, I get the message "oops there was a proble...
  • rachel012
  • Casual Listener
  • 992 Views
  • 4 replies
  • 2 likes
  • 992 Views
  • 4 replies
  • 2 likes

double payment

hi, I find in the statement of my card two payments by Spotify one of € 9.99 and the other of € 4.99 the problem is that I only have the Student account, how come I find two payments? thank youPlanPremium StudentCountry ItalyDeviceOne Plus 6Operating...

  • Newbie
  • hi, I find in the statement of my card two payments by Spotify one of € 9.99 and the other of € 4.99 the problem is that I only have the Student account, how come I find two payments? thank you Plan...
  • LeoRager
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Payment
    Student
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to watch Hulu

Hello! I have Spotify Premium for Students and had a Hulu account through Spotify at one point. I quit using Spotify and ended up losing my Hulu account and I am unable to log back in. I have SP for Students now, again, and have for a few months. Hul...

  • Casual Listener
  • Hello! I have Spotify Premium for Students and had a Hulu account through Spotify at one point. I quit using Spotify and ended up losing my Hulu account and I am unable to log back in. I have SP f...
  • Katerina
  • Spotify Legend
  • 1132 Views
  • 7 replies
  • 0 likes
  • Student
  • 1132 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cargo duplicado

Tengo suscripcion premium estudiante pero tuve un csrgo duplicado este mes. Como pueden ayudsrme

  • Newbie
  • Tengo suscripcion premium estudiante pero tuve un csrgo duplicado este mes. Como pueden ayudsrme
  • Katerina
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • .
  • 255 Views
  • 1 replies
  • 0 likes

How to renew student discount?

I got an email reminding me to renew my student discount before it expires, but when I followed the link in the email, there was no link to reverify my information. I'm in my last year of grad school now, I graduate in May. I also went to my account ...

  • Newbie
  • ...ate, you’ll be charged the normal price for Spotify Premium if you are a Premium for Students subscriber. You can cancel anytime."    Plan Premium for students    Country &n...
  • Jose_M
  • Spotify Star
  • 813 Views
  • 1 replies
  • 1 likes
  • Student
  • 813 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Premium problem with the last payment

PlanPremium StudentCountry Poland My Question or Issue Is there a possibility to refund difference between the standard premium and the student premium? I received e-mail with a reminder on 10 September. On 18 September a standard fee has been charge...

  • Newbie
  • Plan Premium Student Country  Poland  My Question or Issue  Is there a possibility to refund difference between the standard premium and the student premium? I received e-mail wit...
  • Katerina
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Student
    Student Renew
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Premium isn't working

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy J8Operating SystemAndroid 8.0 My Question or IssueI availed the student discount and it isn't working on my account. I logged in and out my account but the subscription isn't still working. Can someon...

  • Newbie
  • Plan Premium Country Philippines Device Samsung Galaxy J8 Operating System Android 8.0   My Question or Issue I availed the student discount and it isn't working on my account. I logge...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Student
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount without student email

PlanPremiumCountryAustralia DeviceDoogee S60, ChromebookOperating SystemAndroid 7.0, Chrome OS My Question or Issue I am a student currently studying and I tried to log in to the Spotify premium store. There's a step where my they have to validate my...

  • Regular
  • Plan Premium Country Australia  Device Doogee S60, Chromebook Operating System Android 7.0, Chrome OS   My Question or Issue  I am a student currently studying and I tried to...
  • Daisy
  • Spotify Legend
  • 2134 Views
  • 1 replies
  • 0 likes
  • Student
    student discount australia
  • 2134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for students

PlanPremiumCountry Germany DeviceiPhone XOperating SystemiOS 10 My Question or Issue I have verified my Status as a univeristy Student but when I try to buy the discount a massage pops up that says I could not recieve the product I wished. I have nev...

  • Newbie
  • Plan Premium Country  Germany  Device iPhone X Operating System iOS 10   My Question or Issue  I have verified my Status as a univeristy Student but when I try to buy th...
  • Katerina
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Student
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discounts for Students

I am a premium user and even tough i am approved as a student they still charge me 6,99..

  • Newbie
  •   I am a premium user  and even tough i am approved as a student they still charge me 6,99..
  • Katerina
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • sudent
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Verification?

Plan: PremiumCountry: USADevice: MacBook Air My Question or Issue: I was trying to change my account so that I can have the student discount. I just recently started classes at the University of Oregon, so maybe that's why the verification won't go t...

  • Newbie
  • Plan: Premium Country: USA Device: MacBook Air     My Question or Issue:    I was trying to change my account so that I can have the student discount. I just recently ...
  • Katerina
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • Student
  • 571 Views
  • 1 replies
  • 0 likes