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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134198 Views

98 replies

137 likes

Premium for Students
  • 134198 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31502 Views

19 replies

1 likes

Premium for Students
  • 31502 Views
  • 19 replies
  • 1 likes

Premium Trial to Student

Hello, I signed up for the $0.99 premium trial for 3 months and my subscription ended 2 days ago and it charged me $9.99 for this month, but I have a student ID. Is there anyway to apply that student discount to this month's charge?

Newbie

Hello, I signed up for the $0.99 premium trial for 3 months and my subscription ended 2 days ago and it charged me $9.99 for this month, but I have a student ID. Is there anyway to apply that student...

Maxim

Spotify Star

437 Views

1 replies

0 likes

discount
Premium
Trial
  • 437 Views
  • 1 replies
  • 0 likes

Being A High School STUDENT

Hello, today I applied for the premium with student discount. Spotify doesnt say that Student Discount is only for the College Student on mobile app, i didn't know it so I applied, the app says (i dont know the exact english version i am using turkis...

Visitor

...ont know the exact english version i am using turkish) We won't get paid until you confirm your studentship. I looked it and saw that it was only for college  students, so i cannot take the p...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Student price didn't renew after credit card expired

Hi all, I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my details on my phone and was charged $4.99. It kept saying th...

Newbie

Hi all,   I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my ...

OneByBoo

Roadie

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura duplicada

Gente por favor me ajudem, fui fazer assinatura do plano universitario como nao localizei minha universidade nao conclui, mesmo assim cobrou duas vezes no meu cartao sem falar que nao sei como esta cadastrado um e-mail de Facebook que nem uso mais e ...

Newbie

Gente por favor me ajudem, fui fazer assinatura do plano universitario como nao localizei minha universidade nao conclui, mesmo assim cobrou duas vezes no meu cartao sem falar que nao sei como esta c...

Bittencourt

Spotify Star

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

Worldwide Student Discount

Student was paid 2 times for premium and premium was still inactive.

Newbie

Student was paid 2 times for premium and premium was still inactive.

ozerg

Newbie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution studentenrabatt

Hallo,ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen. Da meine Schule nicht angezeigt wird wollte ich diese verifizieren. Beim Absenden der Anfrage kommt immer wieder die Meldung ungueltige Domain.Nun wollte ich fra...

Visitor

Hallo, ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen.  Da meine Schule nicht angezeigt wird wollte ich diese verifizieren.  Beim Absenden der Anfrage ...

Daisy

Spotify Legend

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Student Discount in Australia

On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me within 3 days via email if I was accepted for premi...

Newbie

On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me ...

OneByBoo

Roadie

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

My paymaya was deducted but im not on premium!

Hi..im paying for my brothers student premium for 65pesos .. But I loss my data connection then when Im trying again my paymaya accnt was already deducted and I cannot proceed anymore because i dont have enough balance on my card now, I want a refund...

Newbie

Hi..im paying for my brothers student premium for 65pesos .. But I loss my data connection then when Im trying again my paymaya accnt was already deducted and I cannot proceed anymore because i dont ...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Superuser Contribution They charged me three times the student subscription

I received the mail from SheerID, click on the link, pay, receive three billing notifications and I am not yet premium

Newbie

I received the mail from SheerID, click on the link, pay, receive three billing notifications and I am not yet premium

Daisy

Spotify Legend

339 Views

1 replies

0 likes

Student
  • 339 Views
  • 1 replies
  • 0 likes

I payed for student but i have no Premium account

Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. How can i contact for change to Premium

Newbie

Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. Ho...

Jodsakhar

Regular

460 Views

4 replies

1 likes

  • 460 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify premium subscription is not working, already payed for the service.

I payed for my subscription to premium students but my account is in free edition it hasn't changed, I already check with my bank and the payment was successfully made.I would appreciate your help.Thank you.

Newbie

I payed for my subscription to premium students but my account is in free edition it hasn't changed, I already check with my bank and the payment was successfully made. I would appreciate your help....

Daisy

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

I need help about school discount payment

Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numbers it says "Payment failed. Try again, or use a di...

Newbie

Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numb...

OneByBoo

Roadie

733 Views

1 replies

0 likes

Payment
problem
Student
  • 733 Views
  • 1 replies
  • 0 likes

Payment problem

Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and in again, what shoul I do in this situation?

Newbie

Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and...

OneByBoo

Roadie

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought spotify premium with student discount, why is my account still on free edition?

Hi, I bought spotify premium with student discount yesterday. They got their payment immediately. Today I checked my spotify account to see if premium is enabled but it was still on free edition. I checked my bank account and I saw that Spotify got t...

Newbie

Hi, I bought spotify premium with student discount yesterday. They got their payment immediately. Today I checked my spotify account to see if premium is enabled but it was still on free edition. I c...

Daisy

Spotify Legend

638 Views

1 replies

0 likes

Payment
Premium payment problem
  • 638 Views
  • 1 replies
  • 0 likes

Please help me student payments

Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium

Newbie

Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium

OneByBoo

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Student premium

I'm from the Czech Republic. For some reason all of the documents I've sent to get my Student Premium were not approved. I've sent documents with my name,name of the university, even my class schedule. The reply is still "Document does not display co...

Newbie

I'm from the Czech Republic. For some reason all of the documents I've sent to get my Student Premium were not approved. I've sent documents with my name,name of the university, even my class schedul...

Hhazzaaa

Newbie

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Student discount

Hey,I started to create my premium account as a student, I put my card number, I chose my university on the list and then before I upload the document, the browser switch off. How and where can I upload the document now? They already took money from ...

Newbie

Hey, I started to create my premium account as a student, I put my card number, I chose my university on the list and then before I upload the document, the browser switch off. How and where can I u...

Maxim

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Switching to existing student account

Hi, I recently heard about student accounts so I tried to get one, but I couldn't switch to a student account using my Facebook account. So I created a new account for a student account, but I realized I COULD actually use my facebook account, so I t...

Newbie

Hi,   I recently heard about student accounts so I tried to get one, but I couldn't switch to a student account using my Facebook account. So I created a new account for a student account, but...

Bethany_Dawn

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

wrong payment charge

I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Please help me resolve this issue.

Newbie

I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Pleas...

OneByBoo

Roadie

811 Views

1 replies

0 likes

Premium
Student
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Hi. I signed up for student discount. Before i am verified as a student, spotify already charge me the money. and it was a success transaction, not pending. after that, i got verified. but spotify said my payment was failed. i don't wanna pay twice. ...

Newbie

Hi. I signed up for student discount. Before i am verified as a student, spotify already charge me the money. and it was a success transaction, not pending. after that, i got verified. but spotify sa...

Katerina

Spotify Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes