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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8713 Views

10 replies

1 likes

Premium for Students
  • 8713 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134611 Views

98 replies

138 likes

Premium for Students
  • 134611 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31518 Views

19 replies

1 likes

Premium for Students
  • 31518 Views
  • 19 replies
  • 1 likes

Superuser Contribution Making updates to subscription/enrolled incorrectly.

My sister purchased a Spotify Premium card via Amazon ($60) with the intention of me being able to use it as a student with also the Hulu perk per the website when making the purchase. The steps were followed on the card using student email address a...

Newbie

My  sister purchased a Spotify Premium card via Amazon ($60) with the intention of me being able to use it as a student with also the Hulu perk per the website when making the purchase. The step...

Katerina

Spotify Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Cobranca de 10 reais

Bom dia, fiz a alteracao do meu plano de R$16,90 para o plano de estudante, e foi cobrado no meu cartao um valor de R$10,00. Gostaria de saber se este valor sera extornado, e tambem, se devo cancelar meu Premium, pois na data de 08/03 sera cobrado o ...

Newbie

Bom dia, fiz a alteracao do meu plano de R$16,90 para o plano de estudante, e foi cobrado no meu cartao um valor de R$10,00. Gostaria de saber se este valor sera extornado, e tambem, se devo cancelar...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Problemas com ativacao

Acabei de ativar meu plano para o premium estudante por cartao de credito, mas na minha conta ainda aparece que esta como free.

Casual Listener

Acabei de ativar meu plano para o premium estudante por cartao de credito, mas na minha conta ainda aparece que esta como free. 

Bittencourt

Spotify Star

485 Views

5 replies

0 likes

  • 485 Views
  • 5 replies
  • 0 likes

Hulu and Spotify for students

I was advised by Hulu to contact Spotify because it says Hulu is having trouble verifying my Spotify account. It wont let me activate my hulu account through spotify even though i subscribed to hulu & spotify for students.

Newbie

...ulu & spotify for students

Billy-J

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

I paid and i cant cancel the suscription

I was wrong and I thought that the student discount is not only for university students so I paid and they did not activate my account and it does not appear to me as if I had paid.

Newbie

I was wrong and I thought that the student discount is not only for university students so I paid and they did not activate my account and it does not appear to me as if I had paid.

Maxim

Spotify Star

290 Views

1 replies

0 likes

Student
  • 290 Views
  • 1 replies
  • 0 likes

Student Premium doesn‘t work

I already paid for my account. But i cant save my musics, its not premium. How can i fix this?

Newbie

I already paid for my account. But i cant save my musics, its not premium. How can i fix this?

Luke

Spotify Star

266 Views

1 replies

0 likes

Premium
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount issue for international students

I am Italian and my account says that I live in Italy. I wanted to upgrade my subscription with the Student Discount since I study in the US, but when I go to SheerID I can't find the US in the country list. Is it because I'm not tecnically american ...

Newbie

I am Italian and my account says that I live in Italy. I wanted to upgrade my subscription with the Student Discount since I study in the US, but when I go to SheerID I can't find the US in the count...

Alfredo

Roadie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

I applied for the student but it gives an error when completing how to solve it

Newbie

I applied for the student but it gives an error when completing how to solve it

OneByBoo

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid twice for Student's discount

Greetings!I have a complaint to make regarding about our payment issue. We've paid twice for the same account for Student discount. Is it possible if we could have our refund?We can provide more proofs if you need more.

Newbie

Greetings! I have a complaint to make regarding about our payment issue. We've paid twice for the same account for Student discount. Is it possible if we could have our refund? We can provide m...

Alfredo

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 3 veces

AYUDA Recien me inscribi a premium con el descuento de estudiante y me han cobrado 3 veces. En la solicitud decia que no cobrarian hasta ser aceptada y me cobraron, despues cuando me rechazaron volvieron a descontarme y cuando ahora si me aceptaron v...

Newbie

AYUDA Recien me inscribi a premium con el descuento de estudiante y me han cobrado 3 veces. En la solicitud decia que no cobrarian hasta ser aceptada y me cobraron, despues cuando me rechazaron volvi...

Guido

Spotify Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

My Spotify don’t work

I pay for Spotify university plan, send my document, and in my app still free

Newbie

I pay for Spotify university plan, send my document, and in my app still free

Luke

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Hulu not activating with spotify student

I vonnected my hulu account to my spotify account but when I try to log in on hulu it prompts me to choose a payment plan. The only option withing my spotify account settings is to deactivate my hulu account.help

Newbie

I vonnected my hulu account to my spotify account but when I try to log in on hulu it prompts me to choose a payment plan. The only option withing my spotify account settings is to deactivate my hulu...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Student Discount: When I will have acess to premium?

I had a free plan. Now, I’ve asked for a plan with student discount. It was not debited on my cred card wet and was not updated on my profile. How much time i will have to wait for te acess? Until you verify if I am a student I will have to use the f...

Casual Listener

I had a free plan. Now, I’ve asked for a plan with student discount. It was not debited on my cred card wet and was not updated on my profile. How much time i will have to wait for te acess? Until yo...

LeoRager

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

German Student Discount

How old does one have to be in order to use the Student Discount?

Newbie

How old does one have to be in order to use the Student Discount?

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

Hey Spotify-Team, on the 23th of February you charged me 9,99 Euros instead of 4,99 Euros. Please refund 5 Euros, because I am still a student. Best,Elena

Casual Listener

Hey Spotify-Team,   on the 23th of February you charged me 9,99 Euros instead of 4,99 Euros. Please refund 5 Euros, because I am still a student.   Best, Elena

Elco1234

Casual Listener

418 Views

2 replies

0 likes

Student
  • 418 Views
  • 2 replies
  • 0 likes

Deleting old account and no premium

I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still. Is this because the account was not deleted or because ...

Newbie

I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still.&nbsp...

LeoRager

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Student Discount

What do I do if I am in fact a student at a college but the SheerID is not confirming that I am?

Newbie

What do I do if I am in fact a student at a college but the SheerID is not confirming that I am? 

Maxim

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Problems with subscription to Student discount

Hi everyone!So this is actually a long story.So I had my own account in wich I signed up with my email. Few days later I subscribed to Student Discount, and everything was amazing, I Even logged in ay my laptop. Then at the middle of the month my app...

Newbie

Hi everyone! So this is actually a long story. So I had my own account in wich I signed up with my email. Few days later I subscribed to Student Discount, and everything was amazing, I Even logged ...

Bethany_Dawn

Community Legend

566 Views

1 replies

0 likes

Student
Subscribtion
Subscriptions
  • 566 Views
  • 1 replies
  • 0 likes

I can not turn premium

Good afternoon. Today 26/02/18 I made the registration for me to make Premium by option student, I paid through the credit card, the amount was debited. Send all tuition documentation from my university. But my account did not turn Premium. [Removed ...

Newbie

Good afternoon. Today 26/02/18 I made the registration for me to make Premium by option student, I paid through the credit card, the amount was debited. Send all tuition documentation from my univers...

LeoRager

Community Legend

305 Views

1 replies

0 likes

Student
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento studenti

ho provato a sottoscrivere un abbonamento studenti. ho inserito i dati di pagamento e quant'altro. c'era scritto che i soldi mi sarebbero stati prelevati dopo essersi assicurati che la mia universita' e' idonea. tuttavia non sono riuscita ad arrivare...

Casual Listener

ho provato a sottoscrivere un abbonamento studenti. ho inserito i dati di pagamento e quant'altro. c'era scritto che i soldi mi sarebbero stati prelevati dopo essersi assicurati che la mia universita...

Daisy

Spotify Legend

742 Views

1 replies

0 likes

Student
  • 742 Views
  • 1 replies
  • 0 likes