Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
8703 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
134482 Views
98 replies
137 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31516 Views
19 replies
1 likes
Hello,I'm trying to switch my account to a student acocunt however I just get a constant loading icon.It won't even let me enter a credit card number or anything, just a never ending loading icon.What is going on ?
Hello, I'm trying to switch my account to a student acocunt however I just get a constant loading icon. It won't even let me enter a credit card number or anything, just a never ending loading icon...
147 Views
0 replies
0 likes
HI, I am trying to get spotify for students, and it says I am not eligible because it does not work in the province of Quebec...Problem is...I dont live there and my postal code is not a Quebec one, and I am a student. Can anyone help me?
HI, I am trying to get spotify for students, and it says I am not eligible because it does not work in the province of Quebec...Problem is...I dont live there and my postal code is n...
167 Views
0 replies
0 likes
I paid for student discount a short time ago and I paid it twice. I mean the price was taken twice from my bank account. it was accepted then you've sent an email to enable but link in the mail has been broken. I am sending you the screenshots. I wan...
I paid for student discount a short time ago and I paid it twice. I mean the price was taken twice from my bank account. it was accepted then you've sent an email to enable but link in the mail has b...
178 Views
0 replies
0 likes
When i try and pay for student discount for premium, it says payment method failed. plz help
When i try and pay for student discount for premium, it says payment method failed. plz help
Spotify Star
293 Views
1 replies
0 likes
So I started my freshman year of college last fall semester, and since then I've been using Spotify's Student Subscription for $4.99. But I recently noticed that for the past 2 months, Spotify has been charging me the full $10.70. Is there anyway tha...
So I started my freshman year of college last fall semester, and since then I've been using Spotify's Student Subscription for $4.99. But I recently noticed that for the past 2 months, Spotify ...
154 Views
0 replies
0 likes
For 3 weeks ago I "signed up" for the student discount and got accepted. This happend before my next spotify payment, but I still pay full price for spotify. What can I do to change it, because if I try to do the prosess agein it only says that I alr...
For 3 weeks ago I "signed up" for the student discount and got accepted. This happend before my next spotify payment, but I still pay full price for spotify. What can I do to change it, because if I ...
154 Views
0 replies
0 likes
Hello! I'm from Indonesia but I'm currently studying in Thailand. A few weeks ago, I heard from my friends in Indonesia that they have a special discount for students, and I was thrilled because I thought I would be able to get the same thing here. U...
Hello! I'm from Indonesia but I'm currently studying in Thailand. A few weeks ago, I heard from my friends in Indonesia that they have a special discount for students, and I was thrilled b...
1233 Views
0 replies
1 likes
I’m being charged full price but when I click student discount, it tells me I’m already on it?
I’m being charged full price but when I click student discount, it tells me I’m already on it?
210 Views
0 replies
0 likes
all of a sudden my spotify and hulu account aren't linked. Hulu says it can not authorize my spotify account?
all of a sudden my spotify and hulu account aren't linked. Hulu says it can not authorize my spotify account?
157 Views
0 replies
0 likes
I tried to find my university in the list of the universities with students premium offer but there wasn't so the subscription wasn't confirmed. Now I see on my card that I payed 3 months of subscription, why if I don't have a premium account?
I tried to find my university in the list of the universities with students premium offer but there wasn't so the subscription wasn't confirmed. Now I see on my card that I payed 3 months of s...
204 Views
0 replies
0 likes
Spoiler (Highlight to read)Hello there. Today I bought a 50% discount student package for 12 months.When I look at it from the system, I see that it will end in 1 month.He said it was 12 months with a credit / debit card.I'm waiting for your help.Hel...
Hello there. Today I bought a 50% discount student package for 12 months. When I look at it from the system, I see that it will end in 1 month. He said it was 12 months with a credit / debit card. ...
Community Legend
1373 Views
6 replies
0 likes
I was already subscribed to premium when I subscribed to the student discount + hulu, and my card says that I am being charged for both. How do I get rid of the $10.59 premium charge?
I was already subscribed to premium when I subscribed to the student discount + hulu, and my card says that I am being charged for both. How do I get rid of the $10.59 premium charge?
Spotify Star
294 Views
1 replies
0 likes
Hello, I'm just trying to figure out how to turn my regular account into a student account to get the discount can anyone help with that?
Hello, I'm just trying to figure out how to turn my regular account into a student account to get the discount can anyone help with that?
Spotify Star
288 Views
1 replies
0 likes
I was charged the normal premium amount even though I have a student account and it is no longer letting me onto Hulu. I am a college student and I do not know why it would have shut me out.
I was charged the normal premium amount even though I have a student account and it is no longer letting me onto Hulu. I am a college student and I do not know why it would have shut me out.
325 Views
0 replies
0 likes
Buenas noches, Tengo Spotify premium con descuento de estudiantes, y ahora mismo lo estoy pagando con mi tarjeta de debito. Mi pregunta es si podria comprar una tarjeta regalo y pagar con esa tarjeta, ya que he leido que las tarjetas regalo no se acu...
Buenas noches, Tengo Spotify premium con descuento de estudiantes, y ahora mismo lo estoy pagando con mi tarjeta de debito. Mi pregunta es si podria comprar una tarjeta regalo y pagar con es...
433 Views
0 replies
0 likes
I had been using the spotify/hulu student discount since it was released a couple months ago, but now when I try to use Hulu it asks me to sign up and pay even though I have the spotify student discount. When I try putting in my credentials, it says ...
I had been using the spotify/hulu student discount since it was released a couple months ago, but now when I try to use Hulu it asks me to sign up and pay even though I have the spotify student disco...
Newbie
1068 Views
2 replies
0 likes
I was doing the student Discount Thing and when I was at the point where I was supposed to upload my student files, I pressed the upload button but nothing appeared (this is all in the app), after I realized that the app isn't gonna work,I did the wh...
I was doing the student Discount Thing and when I was at the point where I was supposed to upload my student files, I pressed the upload button but nothing appeared (this is all in the app), after I ...
Roadie
274 Views
1 replies
0 likes
The student discount don’t accept my credit card.
The student discount don’t accept my credit card.
Spotify Star
441 Views
1 replies
0 likes
I signed up to Spotify Student months ago and I uploaded a document proving I'm a student. But my account never changed. It didnt register to student. Therefore I'm still paying full price. I am a student, and now when I try to change my account to s...
I signed up to Spotify Student months ago and I uploaded a document proving I'm a student. But my account never changed. It didnt register to student. Therefore I'm still paying full price.&nb...
Roadie
249 Views
1 replies
0 likes
Last month I noticed that I was charged full price for Spotify premium, so I knew it was time to update my student discount information. I found my way to the Sheer page and re-entered my name, email, school, etc, and was given a confirmation that I ...
Last month I noticed that I was charged full price for Spotify premium, so I knew it was time to update my student discount information. I found my way to the Sheer page and re-entered my name, email...
Newbie
419 Views
2 replies
0 likes
