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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34375 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34375 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17073 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17073 Views
  • 9 replies
  • 0 likes

Student discount - New account

Hi all, I was granted student discount using an e-mail I didn't have an account with. I created a new account using that e-mail address but I still have Spotify Free. Should I wait a bit longer for the Premium activation or is this an usual problem?

  • Casual Listener
  • Hi all,   I was granted student discount using an e-mail I didn't have an account with. I created a new account using that e-mail address but I still have Spotify Free.   Should I wait ...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Solved!! Normal premium account to student premium?

How do I change my subscription from the normal premium to the student one?

  • Casual Listener
  • How do I change my subscription from the normal premium to the student one? 
  • NinaSophie
  • Casual Listener
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Student discount

At the moment I study in The Netherlands and I pay for premium as I like my music ad-less. However as a student I would like the discounted version as money isn't something I have in abundance. But an easy way to switch from regular premium to studen...

  • Casual Listener
  • At the moment I study in The Netherlands and I pay for premium as I like my music ad-less. However as a student I would like the discounted version as money isn't something I have in abundance. But a...
  • Maxim
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Solved!! Spotify already charged my student disscount but i still as a free membership.

I received a text message and an email confirmation from my bank that spotify already charged my subscription with the student disscount by i'm still unable tu use my account as a premium.

  • Newbie
  • I received a text message and an email confirmation from my bank that spotify already charged my subscription with the student disscount by i'm still unable tu use my account as a premium.
  • Tom
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Put more universities for premium student

Hello spotify, I just have a request for you. I'm getting a premium account for university students, but the options doesnt have my college.I put another that similiar with mine, but the documents it's ok.Can you help me with that? Me and my friends ...

  • Newbie
  • Hello spotify,   I just have a request for you. I'm getting a premium account for university students, but the options doesnt have my college. I put another that similiar with mine, but the d...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount Poland

I've aplied for it and fot already charged, but didnt get it. Where I can check the status of verification ?

  • Newbie
  • I've aplied for it and fot already charged, but didnt get it. Where I can check the status of verification ?
  • Alejandro_C
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 1 likes
  • 596 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bei Registrierung E-Mail nicht akzeptiert

Hallo,ich benute bisher das herkömmliche Spotify, möchte nun aber gerne den Studentenrabatt für Premium nutzen. Beim registrieren (Klarna Zahlungsmethode gewählt) wird mi aber gesagt, dass bei dem Feld mit meiner E-Mail Adresse etwas nicht stimmt. Es...

  • Newbie
  • Hallo, ich benute bisher das herkömmliche Spotify, möchte nun aber gerne den Studentenrabatt für Premium nutzen. Beim registrieren (Klarna Zahlungsmethode gewählt) wird mi aber gesagt, dass bei dem ...
  • Alejandro_C
  • Spotify Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

METODO PAGAMENTO PREMIUM

SI PUO PAGARE L ABBONAMENTO CON IL BONUS 18 APP?

  • Newbie
  • SI PUO PAGARE L ABBONAMENTO CON IL BONUS 18 APP?
  • 1134 Views
  • 0 replies
  • 1 likes
  • 1134 Views
  • 0 replies
  • 1 likes

Student Account Status

What's up guys... I made the request for the student discount, I sent the documents, but I did not receive any email confirming that these information was received or are under analysis. Can you find out?

  • Newbie
  • What's up guys... I made the request for the student discount, I sent the documents, but I did not receive any email confirming that these information was received or are under analysis. Can you find...
  • Tom
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! student premium problem

hey, i did things what necessary for student premium and the money was receiveed from my card but my account didnt change to premium what did this happened and what can i do

  • Regular
  • hey, i did things what necessary for student premium and the money was receiveed from my card but my account didnt change to premium what did this happened and what can i do
  • Tom
  • Community Legend
  • 519 Views
  • 12 replies
  • 0 likes
  • 519 Views
  • 12 replies
  • 0 likes

Superuser Contribution Charged without completing registration

I entered the card data as requested and went on to enter the college data. When I filled out the college form, I did not have the registration statement in hand. Without the document, I did not continue the registration. I checked my credit card and...

  • Newbie
  • I entered the card data as requested and went on to enter the college data. When I filled out the college form, I did not have the registration statement in hand. Without the document, I did not cont...
  • guiifeer
  • Casual Listener
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Premium in Ireland

Trying to switch over from my normal premium account to a student one since it's now an option. I get as far as a page that says SheerID will open a new window with my school portal in order for me to verify my student status ( https://spotify-intern...

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  • Newbie
  • Trying to switch over from my normal premium account to a student one since it's now an option. I get as far as a page that says SheerID will open a new window with my school portal in order for me t...
  • MaryS
  • Roadie
  • 964 Views
  • 4 replies
  • 2 likes
  • 964 Views
  • 4 replies
  • 2 likes

From Premium to Student

Hi there,I am subsribing to Spotify Premium but I would like to subscribe to Spotify Student instead. Is there any easy way to switch from Premium subsribtion to Student subscribtion, or do I have to cancel the Premium subscribtion and then subscribe...

  • Newbie
  • Hi there, I am subsribing to Spotify Premium but I would like to subscribe to Spotify Student instead. Is there any easy way to switch from Premium subsribtion to Student subscribtion, or do I hav...
  • Maxim
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Unable to switch from premium to student

Spotify recently allowed students in my country to get the student discount. I tried to do this by subscribing to the student version but it only allowed me to pay with credidcard, while my premium subscription is payed through paypal. Anyone who kno...

  • Casual Listener
  • Spotify recently allowed students in my country to get the student discount. I tried to do this by subscribing to the student version but it only allowed me to pay with credidcard, while my premium s...
  • Decapitated
  • Casual Listener
  • 288 Views
  • 4 replies
  • 0 likes
  • 288 Views
  • 4 replies
  • 0 likes

Re: Changing from regular premium account to student premium account (Canada)

Hey @heyensha Good news! The student discount is now available in Canada: https://www.spotify.com/ca-en/student Note: Due to restrictions, this offer is unavailable in Quebec.

  • Spotify Star
  • Spotify Star
  • Hey @heyensha   Good news! The student discount is now available in Canada: https://www.spotify.com/ca-en/student   Note:  Due to restrictions, this offer is unavailable...
  • MattSuda
  • Spotify Star
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Didn't cancel my old subscription before joining student

Hello beautiful people,I've only cancelled my old $12 subscription after I applied for student premium. Does anyone know if that matters or I'd have to apply again? Cause everywhere says I need to cancel beforehand!Thanks

  • Casual Listener
  • Hello beautiful people, I've only cancelled my old $12 subscription after I applied for student premium. Does anyone know if that matters or I'd have to apply again? Cause everywhere says I need t...
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Incorrect activation / attivazione erronea

hi. I mistakenly start the premium subscription with the student offer and can not do it because I am not a student for a couple of years. In the meantime I received the payment of credit card. does someone know how can I return my expense? buon gior...

  • Newbie
  • hi.  I mistakenly start the premium subscription with the student offer and can not do it because I am not a student for a couple of years. In the meantime I received the payment of credit card....
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Discounts for Students or signing for longer periods (eg. 1 year).

Who already have the premium needs to cancel and join again to have the discount for graduation students?

  • Newbie
  • Who already have the premium needs to cancel and join again to have the discount for graduation students?
  • Maxim
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Change premium to student account

Hi guys. Happy user of spotify here. I have had an account for ages but since today theres student discount in Holland. Would like to change my normal premium account to a student account. Is this possible? Would like your help because i couldnt figu...

  • Newbie
  • Hi guys.   Happy user of spotify here. I have had an account for ages but since today theres student discount in Holland. Would like to change my normal premium account to a student account. I...
  • MattSuda
  • Spotify Star
  • 62448 Views
  • 5 replies
  • 1 likes
  • 62448 Views
  • 5 replies
  • 1 likes