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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8973 Views

10 replies

1 likes

Premium for Students
  • 8973 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134992 Views

98 replies

138 likes

Premium for Students
  • 134992 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31730 Views

19 replies

1 likes

Premium for Students
  • 31730 Views
  • 19 replies
  • 1 likes

Superuser Contribution Discounts for Students or signing for longer periods (eg. 1 year).

I have a student discount and usually pay around $5. I just saw that Spotify deducted $10 from my bank account. Why?

Newbie

I have a student discount and usually pay around $5. I just saw that Spotify deducted $10 from my bank account. Why?

yppeh

Newbie

237 Views

2 replies

0 likes

  • 237 Views
  • 2 replies
  • 0 likes

Student discount not working!

I use to have premium and was always paying the $9.99 a month until I found out about the studet discount. I cancelled my premium membership and tried to get the student membership but unfortantely spotify can't verify that I'm a student and it's jus...

Newbie

I use to have premium and was always paying the $9.99 a month until I found out about the studet discount. I cancelled my premium membership and tried to get the student membership but unfortantely s...

meganh007

Community Legend

1252 Views

1 replies

0 likes

  • 1252 Views
  • 1 replies
  • 0 likes

Spotify Student gekündigt, kann ich es nun wieder beantragen?

Hallo liebe Spotify Community. Ich habe vor etwa 2 Monaten mein Spotify Student Konto gekündigt. Da ich aber nun wieder Lust auf Spotify bekommen habe, würde ich gern wissen ob ich es neu beantragen darf, da es ja nur 12 Monate gültig ist und ich mir...

Newbie

Hallo liebe Spotify Community. Ich habe vor etwa 2 Monaten mein Spotify Student Konto gekündigt. Da ich aber nun wieder Lust auf Spotify bekommen habe, würde ich gern wissen ob ich es neu beantragen ...

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

I paid money but I can't use student discount

I'm from Turkey and I'm high school student. I thought I can use student discount. I paid money from my ininal card. It said ''we don't take money yet. You should verify your student informations.'' but if you look my card transactions you can see mo...

Newbie

I'm from Turkey and I'm high school student. I thought I can use student discount. I paid money from my ininal card. It said ''we don't take money yet. You should verify your student informations.'' ...

Jacob

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Student Discount

Hello,I've just made my account premium using the student offer. They ask me for a document to guarantee that I'm a student.How long does it take to confirm so my premium account will be activated? Thank you

Newbie

Hello, I've just made my account premium using the student offer. They ask me for a document to guarantee that I'm a student. How long does it take to confirm so my premium account will be act...

LoganHelps

Composer

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Money werent returned back

I canceled my applying process to student discount (twice) after giving my credit card's vitals but money isnt being returned~~my costs: -3,49+-3,49

Newbie

I canceled my applying process to student discount (twice) after giving my credit card's vitals but money isnt being returned~~my costs: -3,49+-3,49

Maxim

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account

Todas Iguales bought a student account. Igual received the e-mail but when I press the link to continue with the purchase ir says It doesn't exist. Could anyone help me?

Newbie

Todas Iguales bought a student account. Igual received the e-mail but when I press the link to continue with the purchase ir says It doesn't exist. Could anyone help me?

Alfredo

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Spotify premium account werkt niet?

Ik heb een premium account aangevraagd met studentenkorting. Ik overloop alle stappen zoals gevraagd. ik krijg na alle stappen een melding dat ik zodadelijk een mail krijg die me verder zal helpen. Deze mail heb ik nog niet ontvangen en zit ook nier ...

Newbie

Ik heb een premium account aangevraagd met studentenkorting. Ik overloop alle stappen zoals gevraagd. ik krijg na alle stappen een melding dat ik zodadelijk een mail krijg die me verder zal helpen. D...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

student discount not being applied

how do i see when my student discount is going to expire? i want to know before so that i can redo it before being charged the full amount. thanks for any help!

Casual Listener

how do i see when my student discount is going to expire? i want to know before so that i can redo it before being charged the full amount. thanks for any help!

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Expend Spotify Student

hi, when i sign in at unidays to expend my spotify the next year, i click send mail (to verify my student account) but there's just a loading icon and nothing happens. What can i do ? (3 days left)

Newbie

hi,   when i sign in at unidays to expend my spotify the next year, i click send mail (to verify my student account) but there's just a loading icon and nothing happens.   What can i do...

shaf-4

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

My student discount prescription was ended. I went online and paid for a new student prescription. Will I be charged twice now? I want to make sure I did this right. Is there a number I can call to make sure I don't have two bills on my account?

Newbie

My student discount prescription was ended. I went online and paid for a new student prescription. Will I be charged twice now? I want to make sure I did this right. Is there a number I can call to m...

JuanCamilo

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Students

HyI have payed for the students premium and spotify take away the money from my debit card . My school was not in the list so I bought a normal premium and spotify take away the 5 euro too. So spotify tale away 7,5 euro and I woult like a refound or ...

Newbie

Hy I have payed for the students premium and spotify take away the money from my debit card . My school was not in the list so I bought a normal premium and spotify take away the 5 euro too. So s...

JuanCamilo

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Applied for Canadian student discount and still being charged full premium price

Hey!I applied for the canadian $4.99 student discount about 6 or 7 weeks ago, and i was aware the SheerID verification process could take up to 28 days. I am still getting charged the $9.99 for the last couple of cycles and have yet to recieve a conf...

Newbie

Hey! I applied for the canadian $4.99 student discount about 6 or 7 weeks ago, and i was aware the SheerID verification process could take up to 28 days. I am still getting charged the $9.99 for t...

Alfredo

Roadie

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Student discount expired - was charged for regular subscription? HELP!

Hi, My student discount premium subcription expired, and I missed the email reminded me to extend it. Thus, I was charged for a regular monthly subscription ($10.99). However, I just renewed my student discount. Is there any way I could get this $10....

Newbie

Hi,   My student discount premium subcription expired, and I missed the email reminded me to extend it. Thus, I was charged for a regular monthly subscription ($10.99). However, I just renewed...

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Payment Verification, Help please :(

I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this romantic guy P.S. I thought that I could see the paym...

Casual Listener

I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this ro...

smdshn

Casual Listener

483 Views

2 replies

0 likes

Account
Premium
  • 483 Views
  • 2 replies
  • 0 likes

Plan Universitario

Por que me siguen cobrando spotify premium, si ya tengo el plan universitario?

Newbie

Por que me siguen cobrando spotify premium, si ya tengo el plan universitario? 

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Spotify Student changed to normal premium every month

My Spotify student gets changed to 9.99€ premium every month, third month in a row now. I want my money back

Newbie

My Spotify student gets changed to 9.99€ premium every month, third month in a row now. I want my money back 😞

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Verspätet Studentenrabatt-Aktualisierung gemacht. Bekomme ich das Geld aus 2 Monaten zurück?

Hallo, ich habe nicht gewusst, dass man sein Studentenrabatt immer wieder neu aktualisieren muss. Jetzt hab ich die letzten 2 Monate 9,99€ gezahlt. Bekomme ich das Geld zurück, wenn ich jetzt die Verlängerung beantragt habe? Vielen Dank,Ramon

Newbie

Hallo,   ich habe nicht gewusst, dass man sein Studentenrabatt immer wieder neu aktualisieren muss. Jetzt hab ich die letzten 2 Monate 9,99€ gezahlt. Bekomme ich das Geld zurück, wenn ich jetz...

Maxim

Spotify Star

1731 Views

1 replies

0 likes

  • 1731 Views
  • 1 replies
  • 0 likes

Studenten-Account funktioniert nicht

Hallo,Ich habe bereits hunderte Male gefühlt mit Spotify im Kontakt gestandenFolgendes: ich habe mir letztes Jahr den Studenrabatt einrichten lassen.Da meine Emailadresse bei meinem Uni-Account weder externe Mails von dritten annimmt, noch an dritte ...

Newbie

Hallo, Ich habe bereits hunderte Male gefühlt mit Spotify im Kontakt gestanden Folgendes: ich habe mir letztes Jahr den Studenrabatt einrichten lassen. Da meine Emailadresse bei meinem Uni-Account...

Malikowski

Casual Listener

2050 Views

2 replies

0 likes

  • 2050 Views
  • 2 replies
  • 0 likes

Payment Issue about Student Account

Hello,Today, I was about to buy a student premium account. After I submit my credit card information and I clicked OK, payment is done from my credit card as it must be. Later, I was supposed to submit my student certificate etc. Howeveri in the midd...

Newbie

Hello, Today, I was about to buy a student premium account. After I submit my credit card information and I clicked OK, payment is done from my credit card as it must be. Later, I was supposed to su...

camiquinterol

Newbie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes