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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 21230 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 21230 Views
  • 14 replies
  • 0 likes

Studentenrabatt

Seit über einem Monat versuche ich über UNiDAYS meinen Schülerrabatt zu verlängern.Meinen Schülerausweis habe ich schon mehrfach gesendet und leider kommen nur Standartantworten mit der Frage nach einer persönlichen E- Mail Adresse meiner Schule , di...

  • Casual Listener
  • Seit über einem Monat versuche ich über UNiDAYS meinen Schülerrabatt zu verlängern.Meinen Schülerausweis habe ich schon mehrfach gesendet und leider kommen nur Standartantworten mit der Frage nach ei...
  • Maxim
  • Spotify Star
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

99 cent und dann Studentenabo

Liebes Spotify-Team, ist es möglich, dass ich die 3-Monats-Aktion für 99Cent mache und danach das 5-€-Angebot für Studenten benutze, da ich Studentin bin? Liebe Grüße, Lizzy

  • Newbie
  • Liebes Spotify-Team,   ist es möglich, dass ich die 3-Monats-Aktion für 99Cent mache und danach das 5-€-Angebot für Studenten benutze, da ich Studentin bin?   Liebe Grüße, Lizzy
  • Maxim
  • Spotify Star
  • 1380 Views
  • 3 replies
  • 0 likes
  • 1380 Views
  • 3 replies
  • 0 likes

I've been charged and SheerID can not verify my status

Hi, I recently subscribed for the student discount and I've been charged to my card, although SheerID can not verify my status as a student. Please help, I want my mone back. Thank You.

  • Casual Listener
  • Hi, I recently subscribed for the student discount and I've been charged to my card, although SheerID can not verify my status as a student. Please help, I want my mone back.  Thank You.  ...
  • Jacob
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Discount for High school students

I didn't know if the student discount was for high school and college so i tried to confirm that im a student. I put in my payment stuff and te student confirmation and clicked get premium and then it said that this school is not on the list. It also...

  • Newbie
  • I didn't know if the student discount was for high school and college so i tried to confirm that im a student. I put in my payment stuff and te student confirmation and clicked get premium and then i...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify got my money but I'm not premium

The process for the student campaign was half finished but spotify got paid.I could not send documents to sheerid. Now I can not verify again with sheerid and the account was not premium .How can i solve this problem?

  • Newbie
  • The process for the student campaign was half finished but spotify got paid.I could not send documents to sheerid. Now I can not verify again with sheerid and the account was not premium .How can i s...
  • JESSIESIQUER
  • Newbie
  • 993 Views
  • 2 replies
  • 0 likes
  • 993 Views
  • 2 replies
  • 0 likes

Solved!! Student discount

I signed up for the $4.99 student premium price I think last november. My college came up while signing up for that package, and it was taking the $4.99 rate out of my account for every month except last month and this month, now It's taking $9.99 ou...

  • Newbie
  • I signed up for the $4.99 student premium price I think last november. My college came up while signing up for that package, and it was taking the $4.99 rate out of my account for every month except ...
  • kejt_
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

No Longer A Student

I am no longer a student but it is still trying to charge me the student price. Since I am not a student, I cannot verify my information with a college and it's not letting me pay my premium. How do I change my account information to show that I am n...

  • Newbie
  • I am no longer a student but it is still trying to charge me the student price. Since I am not a student, I cannot verify my information with a college and it's not letting me pay my premium.  H...
  • MattSuda
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Students payments Problem

Hello i applied to take advantage of the student discount but i was not accepted and the money did not come backTürkçe: spotify öğrenci indiriminden yararlanmak için kart bilgilerini girdim kabul edilmedim ama spotify paramı yine geri vermedi ve en a...

  • Regular
  • Hello i applied to take advantage of the student discount but i was not accepted and the money did not come back Türkçe: spotify öğrenci indiriminden yararlanmak için kart bilgilerini girdim kabul...
  • Efekilic
  • Regular
  • 687 Views
  • 11 replies
  • 0 likes
  • 687 Views
  • 11 replies
  • 0 likes

Cannot Change Email Through Facebook

Hello,I am trying to switch from Spotify Premium to the student discount. I am signed up through Facebook and changed my facebook email to my school email, but Spotify won't recognize that I changed the email. How can I get Spotify to recognize the c...

  • Newbie
  • Hello, I am trying to switch from Spotify Premium to the student discount. I am signed up through Facebook and changed my facebook email to my school email, but Spotify won't recognize that I change...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! Student premium Belgium NO PAYPAL?

Hello Where is the paypal payment? It's everywhere but not there? Or is there a support (telephone)number? Thanks

  • Newbie
  • Hello   Where is the paypal payment? It's everywhere but not there? Or is there a support (telephone)number?    Thanks
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Student discount in Poland

Hi,I created order no. 528001043565077 and started the SheerId Verification.Today I have received mail that my verification had been seccusfully completed.I clicked on the Spotify logo,and saw the error message: It looks like your credit card not wor...

  • Casual Listener
  • Hi, I created order no. 528001043565077 and started the SheerId Verification. Today I have received mail that my verification had been seccusfully completed. I clicked on the Spotify logo, ...
  • KerbenII
  • Casual Listener
  • 733 Views
  • 4 replies
  • 0 likes
  • 733 Views
  • 4 replies
  • 0 likes

Student Discount. Saying I'm a Student but not giving me the discount.

Hi, I have the Student Premium but yesterday Spotify charged me the full amount of £9.99 instead of £4.99. I've gone onto my online account and it still says I have a student account but it's charging me the full amount. My email address is deanfatso...

  • Newbie
  • Hi,    I have the Student Premium but yesterday Spotify charged me the full amount of £9.99 instead of £4.99. I've gone onto my online account and it still says I have a student account b...
  • abbonamento
  • Newbie
  • 232 Views
  • 2 replies
  • 2 likes
  • 232 Views
  • 2 replies
  • 2 likes

Student Discount

Hi today morning I wanted to a buy a student premium account. But two times I tried and something go wrong. Finally I prefer to buy a normal premium. After I checked my bank credit card account they took 2 times student premium price and 1 normal pre...

Ekran Resmi 2017-05-30 09.43.35.png
  • Casual Listener
  • Hi today morning I wanted to a buy a student premium account. But two times I tried and something go wrong. Finally I prefer to buy a normal premium. After I checked my bank credit card account they ...
  • yalcin
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Changing to student account and charged immediately

I just changed my premium account to a student one, and was charged R$ 10,00 from my credit card, when it should have been only R$ 8,50 in 04/05. Why this happened? Thanks!

  • Newbie
  • I just changed my premium account to a student one, and was charged R$ 10,00 from my credit card, when it should have been only R$ 8,50 in 04/05. Why this happened? Thanks!
  • hotnspicyyyyyy
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

STUDENT DISCOUNT

I have already received an email of SheerID of the confirmation that I'm able to use the Student Discount on Spotify. But when I click on the link of the e-mail, an error appears to me and I have to repeat the progress of the verification of SheerID,...

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  • Newbie
  • I have already received an email of SheerID of the confirmation that I'm able to use the Student Discount on Spotify. But when I click on the link of the e-mail, an error appears to me and I have to ...
  • nataliefuentebe
  • Newbie
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

Student discount expired, resigned, will I get charged twice and/or refunded?

My student discount expired and I found this out since I was then charged $10 instead of the $5. I went to renew my student membership. Will I now get charged another $5? Or will it now be $15?

  • Newbie
  • My student discount expired and I found this out since I was then charged $10 instead of the $5. I went to renew my student membership. Will I now get charged another $5? Or will it now be $15?
  • Robert_W
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium

Hello.Last day ı bought student premium and ı sent my student information to spotify to verify.Today my information is varified and my credit card was charged.Yet, my account is not premium. ID:ragip.sari***** (starred out for security) Images also r...

  • Casual Listener
  • Hello.Last day ı bought student premium and ı sent my student information to spotify  to verify.Today my information is varified and my credit card was charged.Yet, my account is not premiu...
  • Melody
  • Spotify
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Student

I sent my lesson schedule to take advantage of Spotify student status. My subscription to Spotify Premium did not materialize even though my credit card was charged. ID: dilantrgt

  • Newbie
  • I sent my lesson schedule to take advantage of Spotify student status. My subscription to Spotify Premium did not materialize even though my credit card was charged. ID: dilantrgt
  • cadmielp
  • Roadie
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Charged twice for the same account

Hi, I really need some help.I was initially charge on my regular card for a premium student account. But I then decided to change the card for the payment, and spotify charged me again on the other card. In sum, there were two payments for one accoun...

  • Newbie
  • Hi, I really need some help. I was initially charge on my regular card for a premium student account. But I then decided to change the card for the payment, and spotify charged me again on the other...
  • Jacob
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Charged twice for student discount

I was charged twice for a student discount plan. How do i get refunded ?

  • Casual Listener
  • I was charged twice for a student discount plan. How do i get refunded ?
  • Jacob
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes