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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9474 Views

10 replies

1 likes

Premium for Students
  • 9474 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135925 Views

98 replies

139 likes

Premium for Students
  • 135925 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

32222 Views

19 replies

1 likes

Premium for Students
  • 32222 Views
  • 19 replies
  • 1 likes

Superuser Contribution spotify take money from my card but my account is still free

I tried to upgrade to student version. when payment process it said "money have not taken from card" it was in student confirmation page. and there is a error. I tried to go back. Then realized my account is free but i paid the subscription fee. I ca...

Newbie

I tried to upgrade to student version. when payment process it said "money have not taken from card" it was in student confirmation page. and there is a error. I tried to go back. Then realized my ac...

Alfredo

Roadie

555 Views

4 replies

0 likes

  • 555 Views
  • 4 replies
  • 0 likes

Solved!! Switch from premium to student account

Hello!I have a premium account, but as a student of a registered school, i could switch to a student account. Do I have to delete my former account to do so? Thanks!

Casual Listener

Hello! I have a premium account, but as a student of a registered school, i could switch to a student account. Do I have to delete my former account to do so?   Thanks!  

gh_al

Casual Listener

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Student discount in Taiwan

Can you guys start a student discount in Taiwan?I would be very pleased to see that.And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.

Casual Listener

Can you guys start a student discount in Taiwan? I would be very pleased to see that. And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.

JerrytheRabhi

Casual Listener

1069 Views

2 replies

5 likes

  • 1069 Views
  • 2 replies
  • 5 likes

Solved!! Student Discount

i applied and spotify took my money from my credit card, but there is something wrong, why they took twice? and when i log in to my account, it's free, help my please

Casual Listener

i applied and spotify took my money from my credit card, but there is something wrong, why they took twice? and when i log in to my account, it's free, help my please

kejt_

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Plano Premium ( estudante e premium normal)

Good Morning,I tried to enroll in the premium plan for students but found that I was not approved for this plan, without website information that I was not discounted, but I just saw no credit card and was discounted twice. Please, you need what is d...

Visitor

Good Morning, I tried to enroll in the premium plan for students but found that I was not approved for this plan, without website information that I was not discounted, but I just saw no credit c...

Bittencourt

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

payment done still free

Hello I have done a payment for student discount. I filled my credit cart infos the it said we didnt get your money yet check one more time. after that i checked and tried one more time but this time there was a problem with card infos. I haven't don...

Newbie

Hello I have done a payment for student discount. I filled my credit cart infos the it said we didnt get your money yet check one more time. after that i checked and tried one more time but this time...

LoganHelps

Composer

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution issue with student discount

I am trying to sign up to premium with a student card, however the screen where it asks for your nus extra number is inaccessible.

Casual Listener

I am trying to sign up to premium with a student card, however the screen where it asks for your nus extra number is inaccessible.  

Melody

Spotify

377 Views

3 replies

0 likes

  • 377 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is Spotify trying to screw over Dutch students?

It seems that in the Netherlands, premium (€10 a month) account can be paid in variety of ways, including credit card, paypal, and ideal. However, when one tries to get a student disscount account (€5 a month), the site requires the use of credit car...

Newbie

...ccount (€5 a month), the site requires the use of credit card only. Because of this, vast majority of students in the Netherlands end up damaged by Spotify as they are not in possesion of a credit card (v...

Alfredo

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount Austria

Hello there,I just started a subscription with a student discount in Austria, I gave my University information and uploaded a document to prove that I attent this Uni. However, I dont have a premium status yes, even though my credit card has been cha...

Newbie

Hello there,I just started a subscription with a student discount in Austria, I gave my University information and uploaded a document to prove that I attent this Uni. However, I dont have a premium ...

JuanCamilo

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Me cobraron pero no tengo cuenta Premium

Estaba haciendo el registro para el Premium de Universitarios, no me dejaba seleccionar un archivo, entonces cerré la aplicación y volví a abrirla para ver si ya me dejaba seleccionar un archivo y poder verificar mi cuenta universitaria, y me pidió q...

Newbie

Estaba haciendo el registro para el Premium de Universitarios, no me dejaba seleccionar un archivo, entonces cerré la aplicación y volví a abrirla para ver si ya me dejaba seleccionar un archivo y po...

tamaravelasco18

Newbie

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

From premium to premium student

At the moment I have premium spotify but I'm a student so I want student premium. How can I change because I don't want to pay once 9.99€ and also 4.99€

Newbie

At the moment I have premium spotify but I'm a student so I want student premium. How can I change because I don't want to pay once 9.99€ and also 4.99€

Maxim

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Discount for High school students

Buenas nochesLo que pasa es que el día jueves en la noche hice la suscripción a premium estudiantes me hicieron el descuento de la tarjeta y no me dan respuesta si estoy aceptado o no, adjunte el recibo de la universidad

Newbie

Buenas noches Lo que pasa es que el día jueves en la noche hice la suscripción a premium estudiantes me hicieron el descuento de la tarjeta y no me dan respuesta si estoy aceptado o no, adjunte el...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Cobrança indevida sem retorno

Fui assinar o Plano de universitario do spotify e fui cobrado em R$10,00 (e no final minha faculdade não estava no plano) ja li varios topicos sobre, entretanto a cobrança não ficou como pendente, foi realmente cobrado. Já enviei um email para o supo...

Newbie

Fui assinar o Plano de universitario do spotify e fui cobrado em R$10,00 (e no final minha faculdade não estava no plano) ja li varios topicos sobre, entretanto a cobrança não ficou como pendente, fo...

151 Views

0 replies

1 likes

  • 151 Views
  • 0 replies
  • 1 likes

Student Discount

Me cobraron la supscripcion de universitarios pero mi cuenta sigue en free?

Newbie

Me cobraron la supscripcion de universitarios pero mi cuenta sigue en free?

Db211

Newbie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Error purchasing Premium Student with PayPal Germany

Es Erscheint die Fehlermeldung: Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. Hab auch schon Firefox und C...

Casual Listener

Es Erscheint die Fehlermeldung:   Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwen...

Maxim

Spotify Star

351 Views

3 replies

0 likes

  • 351 Views
  • 3 replies
  • 0 likes

CUENTA PREMIUN UNIVERSITARIO

Buenas noches; Po error me subscribi a una cuenta premiun para estudiantes universutarios, pero mientras se estaba verificando por parte despotify mi estado de estudiante por error compre una subscricion de cuenta premiun estandar, ahora Spotify me f...

Newbie

Buenas noches;   Po error me subscribi a una cuenta premiun para estudiantes universutarios, pero mientras se estaba verificando por parte despotify mi estado de estudiante por error compre un...

osornios

Spotify Star

469 Views

3 replies

0 likes

  • 469 Views
  • 3 replies
  • 0 likes

Other forms of Student Verification?

Can I still get verified for Spotify Premium Student Disc. if my school is not accredited by SheerID?

Casual Listener

Can I still get verified for Spotify Premium Student Disc. if my school is not accredited by SheerID? 

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

Neue Verifizierung beim Studentenaccount

Hey,Ich wollte mir eine Studentenaccount einrichten. Hab nur leider ein e vergessen in der Uni Mail Adresse. Nun hab ich keine Mail bekommen und Unidays sagt mir ich soll den Anmeldeprozess neu starten. Aber wenn ich das tue komme ich immer wieder au...

Newbie

Hey, Ich wollte mir eine Studentenaccount einrichten. Hab nur leider ein e vergessen in der Uni Mail Adresse. Nun hab ich keine Mail bekommen und Unidays sagt mir ich soll den Anmeldeprozess neu sta...

746 Views

0 replies

0 likes

  • 746 Views
  • 0 replies
  • 0 likes

Complete mi verificación con SheerID pero tengo una falla.

Hola,realicé mi pago para spotify universitario el día 27 de junio, pero pude verificarme con SheerID hace unos minutos, recibí el correo de que ya había sido aceptado, sólo faltaba darle click donde decia completar compra pero me mandaba a una págin...

Casual Listener

Hola, realicé mi pago para spotify universitario el día 27 de junio, pero pude verificarme con SheerID hace unos minutos, recibí el correo de que ya había sido aceptado, sólo faltaba darle click don...

osornios

Spotify Star

4987 Views

3 replies

0 likes

  • 4987 Views
  • 3 replies
  • 0 likes

Premium para universitarios

Acabo de realizar el pago para obtener spotify premium para universitarios, me llego un correo de mi banco informandome que el pago se había realizado correctamente pero a un sigo en modo gratuito y en el apartado de recibo no se me aparece que haya ...

Visitor

Acabo de realizar el pago para obtener spotify premium para universitarios, me llego un correo de mi banco informandome que el pago se había realizado correctamente pero a un sigo en modo gratuito y ...

osornios

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes