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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 28180 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 28180 Views
  • 20 replies
  • 0 likes

Spotify did not return the money in the transaction canceled...

Spotify withdrew money from my card. After that, your transaction was canceled and the membership did not come. But the money was not returned to me.

  • Newbie
  • Spotify withdrew money from my card. After that, your transaction was canceled and the membership did not come. But the money was not returned to me.
  • Robert_W
  • Community Legend
  • 575 Views
  • 1 replies
  • 1 likes
  • 575 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Discount at Turkey

Hi,I have applied for student account but my bank account has been charged 2 times. Also I'm still not premium

  • Visitor
  • Hi, I have applied for student account but my bank account has been charged 2 times. Also I'm still not premium
  • MattSuda
  • Spotify Star
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Solved!! Change from Premium to Student

Hi! I started my Premium Membership a while ago, paying with PayPal. Now I wanted to change to a Student Premium Membership, but doing that, I'm only able to pay by Credit Card. There is no possibility to choose paying with PayPal. Is there a way to ...

  • Newbie
  • Hi! I started my Premium Membership a while ago, paying with PayPal. Now I wanted to change to a Student Premium Membership, but doing that, I'm only able to pay by Credit Card. There is no possibili...
  • MattSuda
  • Spotify Star
  • 1040 Views
  • 2 replies
  • 1 likes
  • 1040 Views
  • 2 replies
  • 1 likes

Spotify premium student payment problems

I already have a premium account (The Netherlands) and I want to change it to a Premium Student account. When I subscribed for Spotify Premium I was able to pay via iDeal. When I want to change my account to Spotify Student, I can only pay with credi...

  • Newbie
  • I already have a premium account (The Netherlands) and I want to change it to a Premium Student account. When I subscribed for Spotify Premium I was able to pay via iDeal. When I want to change my ac...
  • MattSuda
  • Spotify Star
  • 1202 Views
  • 1 replies
  • 0 likes
  • Student
    student premium
    the netherlands
  • 1202 Views
  • 1 replies
  • 0 likes

billing ****very very urgent****

hi guys i chose student discount but I couldnt start with it because of sheerID thing.and they got money from my card. what should ı do ? How can I get my money ? (look at the attached screenshot and you can see the price of 6,99 TL)

  • Newbie
  • hi guys   i chose student discount but I couldnt start with it because of sheerID thing. and they got money from my card.   what should ı do ? How can I get my money ? (look at the att...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Student discount the Netherlands

Hi,I have Spotify Premium right know and I want to apply for the student discount from Spotify in the Netherlands. How do I do this? When I try to apply it brings me to the page where I can choose how to pay, with the only option is creditcard while ...

  • Newbie
  • Hi, I have Spotify Premium right know and I want to apply for the student discount from Spotify in the Netherlands. How do I do this? When I try to apply it brings me to the page where I can choos...
  • MattSuda
  • Spotify Star
  • 1490 Views
  • 3 replies
  • 0 likes
  • 1490 Views
  • 3 replies
  • 0 likes

Superuser Contribution Get money back?

Hallo! I forgot to refresh my student state for two months. Is there a chance to get the 50% back? Thanks!

  • Newbie
  • Hallo!  I forgot to refresh my student state for two months. Is there a chance to get the 50% back?   Thanks! 
  • MaryS
  • Roadie
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Student Discount

Hi,I'm currently a student and have the fill subscription plan, intendeing to switch to the student discount. In payment for the student discount (AUS) it only allows for direct card payment - not paypal. Is this always the case or should I be waitin...

  • Newbie
  • Hi, I'm currently a student and have the fill subscription plan, intendeing to switch to the student discount. In payment for the student discount (AUS) it only allows for direct card paym...
  • ShinyMew
  • Newbie
  • 1042 Views
  • 3 replies
  • 1 likes
  • 1042 Views
  • 3 replies
  • 1 likes

student discount-italy sconto studenti italia

Hi everyone, today i've been trying to get a premium subscription with my italian account, but after I entered my datas on SheerID page I hadn't been redirected to my Uni page where I could validate my infos. I tried to refresh the page, then I tried...

  • Newbie
  • Hi everyone,  today i've been trying to get a premium subscription with my italian account, but after I entered my datas on SheerID page I hadn't been redirected to my Uni page where I could va...
  • Maxim
  • Spotify Star
  • 1182 Views
  • 1 replies
  • 0 likes
  • 1182 Views
  • 1 replies
  • 0 likes

Re: Student Premium account failed

I have had the same issue, my link was dead also. How can we solve this?

  • Newbie
  • I have had the same issue, my link was dead also. How can we solve this?
  • merveakcay
  • Casual Listener
  • 1405 Views
  • 2 replies
  • 0 likes
  • 1405 Views
  • 2 replies
  • 0 likes

Student Premium account failed

My authorisation was completed via SheerID but the link they sent redirected me to a page that was no longer available. When I tried to redo it, I was charged a regular premium by mistake. How do I correct this and why was the link dead?

  • Casual Listener
  • My authorisation was completed via SheerID but the link they sent redirected me to a page that was no longer available. When I tried to redo it, I was charged a regular premium by mistake. How do I c...
  • Maxim
  • Spotify Star
  • 611 Views
  • 1 replies
  • 1 likes
  • 611 Views
  • 1 replies
  • 1 likes

Student Studying Abroad on Family Plan

Hello, I am currently studying abroad in Paris and my family lives in the US. My Spotify Family plan worked well for the first month or so but now I have been kicked off, is there any way I can remain on the plan during the remainder of my studies?Th...

  • Newbie
  • Hello, I am currently studying abroad in Paris and my family lives in the US. My Spotify Family plan worked well for the first month or so but now I have been kicked off, is there any way I can remai...
  • MattSuda
  • Spotify Star
  • 751 Views
  • 2 replies
  • 0 likes
  • 751 Views
  • 2 replies
  • 0 likes

Solved!! premium account not for student and not the family premium

So I've been using the student discount for a while now until here recently it says my payment didn't go through, I got a new card so I put in the new information. I'm not a student right now but how can I still get the premium without having to upgr...

  • Casual Listener
  • So I've been using the student discount for a while now until here recently it says my payment didn't go through, I got a new card so I put in the new information. I'm not a student right now but how...
  • MattSuda
  • Spotify Star
  • 1050 Views
  • 3 replies
  • 0 likes
  • 1050 Views
  • 3 replies
  • 0 likes

Termination of Student Account

Can I cancle my Student account whenever I want, like the normal Spotify Premium?

  • Newbie
  •  Can I cancle my Student account whenever I want, like the normal Spotify Premium?
  • Hubo
  • Community Legend
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Solved!! If I switch to Student, Lose all Settings?

If I switch from regular Spotify premium, to a student membership, it seems like I'll create a totally new account and lose all saved music, followed artists, etc.? Is this correct? Thanks

  • Casual Listener
  • If I switch from regular Spotify premium, to a student membership, it seems like I'll create a totally new account and lose all saved music, followed artists, etc.? Is this correct? Thanks 
  • halfchihuahua
  • Casual Listener
  • 1254 Views
  • 2 replies
  • 0 likes
  • 1254 Views
  • 2 replies
  • 0 likes

Switching from Premium to Student Discount

I want to switch to student account, but I am concerned that if I cancel my premium and sign up for student, I will lose all the music I already have saved in my library. Can anyone advise? Thank you!

  • Visitor
  • I want to switch to student account, but I am concerned that if I cancel my premium and sign up for student, I will lose all the music I already have saved in my library. Can anyone advise? Thank you!
  • MartinStoichkov
  • Community Legend
  • 818 Views
  • 3 replies
  • 0 likes
  • 818 Views
  • 3 replies
  • 0 likes

Student Discount for non title IV schools

Are there any exceptions for students who do not attend title IV schools (private institutions who do not receive federal funding)?

  • Newbie
  • Are there any exceptions for students who do not attend title IV schools (private institutions who do not receive federal funding)? 
  • Maxim
  • Spotify Star
  • 834 Views
  • 1 replies
  • 1 likes
  • 834 Views
  • 1 replies
  • 1 likes

Student Account after Graduation

I graduated from college, so I am no longer qualified for the Student rate, but I can't change my account to reflect that. I need to change payment info, but it won't let me, as the system still wants to verify I am a student...

  • Casual Listener
  • I graduated from college, so I am no longer qualified for the Student rate, but I can't change my account to reflect that. I need to change payment info, but it won't let me, as the system still want...
  • Jacob
  • Community Legend
  • 4579 Views
  • 3 replies
  • 0 likes
  • 4579 Views
  • 3 replies
  • 0 likes

subscription

I just recently paid for premium, it gave me a confirmation code but i never recieved an email about it. My spotify app is still reading as if im on a free account. Please help.

  • Newbie
  • I just recently paid for premium, it gave me a confirmation code but i never recieved an email about it. My spotify app is still reading as if im on a free account. Please help.
  • MattSuda
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

acces with my smart tv

hi, i do not use spotify premium for now, im just using the one with publicity and i have to use it only when connect to my ipad. i try to connect on spotify app on my lg smart tv be it does not connect, saying i have to get the premuim version. so, ...

  • Newbie
  • hi, i do not use spotify premium for now, im just using the one with publicity and i have to use it only when connect to my ipad. i try to connect on spotify app on my lg smart tv be it does not conn...
  • 511 Views
  • 0 replies
  • 0 likes
  • 511 Views
  • 0 replies
  • 0 likes