Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
9585 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
136251 Views
98 replies
139 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
32415 Views
19 replies
1 likes
How do I change my subscription from the normal premium to the student one?
How do I change my subscription from the normal premium to the student one?
Casual Listener
604 Views
3 replies
0 likes
Hi,I'm currently a student and have the fill subscription plan, intendeing to switch to the student discount. In payment for the student discount (AUS) it only allows for direct card payment - not paypal. Is this always the case or should I be waitin...
Hi, I'm currently a student and have the fill subscription plan, intendeing to switch to the student discount. In payment for the student discount (AUS) it only allows for direct card paym...
Newbie
1187 Views
3 replies
1 likes
Are student discounts only for students in college ? How do younger people get the student discount
Are student discounts only for students in college ? How do younger people get the student discount
Spotify Star
443 Views
3 replies
0 likes
hi guys i chose student discount but I couldnt start with it because of sheerID thing.and they got money from my card. what should ı do ? How can I get my money ? (look at the attached screenshot and you can see the price of 6,99 TL)
hi guys i chose student discount but I couldnt start with it because of sheerID thing. and they got money from my card. what should ı do ? How can I get my money ? (look at the att...
Spotify Star
545 Views
1 replies
0 likes
Hi everyone, today i've been trying to get a premium subscription with my italian account, but after I entered my datas on SheerID page I hadn't been redirected to my Uni page where I could validate my infos. I tried to refresh the page, then I tried...
Hi everyone, today i've been trying to get a premium subscription with my italian account, but after I entered my datas on SheerID page I hadn't been redirected to my Uni page where I could va...
Spotify Star
1363 Views
1 replies
0 likes
Paguei via cartão de crédito online, o débito ja foi efetuado, mas ainda sou free, não sei o que aconteceu, só sei que ja foi debitado 8,50
Paguei via cartão de crédito online, o débito ja foi efetuado, mas ainda sou free, não sei o que aconteceu, só sei que ja foi debitado 8,50
Spotify Star
520 Views
3 replies
0 likes
I have had the same issue, my link was dead also. How can we solve this?
I have had the same issue, my link was dead also. How can we solve this?
Casual Listener
1448 Views
2 replies
0 likes
My authorisation was completed via SheerID but the link they sent redirected me to a page that was no longer available. When I tried to redo it, I was charged a regular premium by mistake. How do I correct this and why was the link dead?
My authorisation was completed via SheerID but the link they sent redirected me to a page that was no longer available. When I tried to redo it, I was charged a regular premium by mistake. How do I c...
Spotify Star
640 Views
1 replies
1 likes
Hey @heyensha Good news! The student discount is now available in Canada: https://www.spotify.com/ca-en/student Note: Due to restrictions, this offer is unavailable in Quebec.
Hey @heyensha Good news! The student discount is now available in Canada: https://www.spotify.com/ca-en/student Note: Due to restrictions, this offer is unavailable ...
Spotify Star
641 Views
2 replies
0 likes
Hello, I am currently studying abroad in Paris and my family lives in the US. My Spotify Family plan worked well for the first month or so but now I have been kicked off, is there any way I can remain on the plan during the remainder of my studies?Th...
Hello, I am currently studying abroad in Paris and my family lives in the US. My Spotify Family plan worked well for the first month or so but now I have been kicked off, is there any way I can remai...
Spotify Star
807 Views
2 replies
0 likes
If I switch from regular Spotify premium, to a student membership, it seems like I'll create a totally new account and lose all saved music, followed artists, etc.? Is this correct? Thanks
If I switch from regular Spotify premium, to a student membership, it seems like I'll create a totally new account and lose all saved music, followed artists, etc.? Is this correct? Thanks
Casual Listener
1310 Views
2 replies
0 likes
Can I cancle my Student account whenever I want, like the normal Spotify Premium?
Can I cancle my Student account whenever I want, like the normal Spotify Premium?
Community Legend
669 Views
1 replies
0 likes
I want to switch to student account, but I am concerned that if I cancel my premium and sign up for student, I will lose all the music I already have saved in my library. Can anyone advise? Thank you!
I want to switch to student account, but I am concerned that if I cancel my premium and sign up for student, I will lose all the music I already have saved in my library. Can anyone advise? Thank you!
Community Legend
854 Views
3 replies
0 likes
Are there any exceptions for students who do not attend title IV schools (private institutions who do not receive federal funding)?
Are there any exceptions for students who do not attend title IV schools (private institutions who do not receive federal funding)?
Spotify Star
858 Views
1 replies
1 likes
I just recently paid for premium, it gave me a confirmation code but i never recieved an email about it. My spotify app is still reading as if im on a free account. Please help.
I just recently paid for premium, it gave me a confirmation code but i never recieved an email about it. My spotify app is still reading as if im on a free account. Please help.
Spotify Star
684 Views
1 replies
0 likes
hi, i do not use spotify premium for now, im just using the one with publicity and i have to use it only when connect to my ipad. i try to connect on spotify app on my lg smart tv be it does not connect, saying i have to get the premuim version. so, ...
hi, i do not use spotify premium for now, im just using the one with publicity and i have to use it only when connect to my ipad. i try to connect on spotify app on my lg smart tv be it does not conn...
549 Views
0 replies
0 likes
Hi! I am a student at Colorado State University. I signed up for Spotify Premium a month or 2 ago without knowing there was a student discount. Does anyone know how I should go about switching over from the regular premium plan to the discounted stud...
Hi! I am a student at Colorado State University. I signed up for Spotify Premium a month or 2 ago without knowing there was a student discount. Does anyone know how I should go about switchi...
Spotify Star
985 Views
1 replies
0 likes
I have premium student and I can listen to any music I want when I am online and then when I go offline I can listen to my downloaded music but I cannot browse or search any other music when I am offline and other friends of mine are able to do that ...
I have premium student and I can listen to any music I want when I am online and then when I go offline I can listen to my downloaded music but I cannot browse or search any other music when I am off...
Community Legend
1030 Views
3 replies
0 likes
How can I cancel my Spotify premium version?
How can I cancel my Spotify premium version?
Casual Listener
1056 Views
2 replies
0 likes
Hallo,ich benute bisher das herkömmliche Spotify, möchte nun aber gerne den Studentenrabatt für Premium nutzen. Beim registrieren (Klarna Zahlungsmethode gewählt) wird mi aber gesagt, dass bei dem Feld mit meiner E-Mail Adresse etwas nicht stimmt. Es...
Hallo, ich benute bisher das herkömmliche Spotify, möchte nun aber gerne den Studentenrabatt für Premium nutzen. Beim registrieren (Klarna Zahlungsmethode gewählt) wird mi aber gesagt, dass bei dem ...
Spotify Legend
769 Views
1 replies
0 likes
