Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I have Spotify Student, but they're charging me Premium? No emails or nothing, and impossible to get a hold off.
PlanStudent Premium with Hulu and ShowtimeCountry USA DeviceiPhone 6s plus My Question or IssueI subscribed the Student Premium with Hulu and Showtime. However, when I log in to my account on my iPhone and iPad, the app still shows that I only a free...
I've logged out of all devices and logged back in. Still shows as free account, still plays ads and restricts skipping. I've logged out/in about five times, and nothing changes. I have the confirmation for my premium subscription as of yesterday. I'm...
So Spotify has honestly been not very helpful (ie: getting rid of human support (phone support and live chat) by framing it as benefiting customers? But for my situation, I was using Spotify students for 12 months and then it charged me the regular C...
PlanPremiumCountry : France My Question or IssueThe link to subscribe on student premium is not working :From this page : https://support.spotify.com/fr/account_payment_help/subscription_information/student-discount/The link associated is this one : ...
PlanPremium (for one more day, hence why I'm trying to solve this last minute...)CountryUSADeviceMacbook Pro 2017Operating SystemOS X 10.13.6 My Question or IssueWhen I try to purchase student premium, it wouldn't verify me. So I entered the document...
I have been a verified student for the last year, last month I received an email asking me to verify it again as it was expiring. I did and I thought everything went well. Today I discovered I have been billed twice as much as I should have, so €9,99...
PlanPremium for StudentsCountryBrazil Operating System(Android Oreo, Windows 10,etc.) My Question or IssueI can not confirm that I am a university student. The SheerID is not accepting the documents I submit, from the current semester class schedule....
PlanStudent PremiumUSA DeviceiPhoneOperating SystemiOS I just set up my student spotify premium a month or 2 ago. last month i got charged $5.34, and this month i just got charged $10.66. I don't know why, please help.
PlanCurrently premium, but I want premium for students.CountryBrazilDeviceiPhone 7 Plus My Question or IssueCan't find where to buy this premium, because when I access the link https://www.spotify.com/br/student/ it's broken What can I do about it?
PlanFree planning to get studentCountryUnited StatesDeviceSamsung J3Operating SystemWindows 10 My Question or IssueHey, My name is Joseph and I go to Calhoun Community College in Alabama. It appears this collage doesn't show up on the list. Here is t...
PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueMy application of spotify premium for students is accepted but everytime i click the link sent by sheer id this happens.
I apoliap to buy premium for student, I sent the necessary documents. Documents accepted but I couldn't buy then I want to pay money 1 week later. However I can't buy, it says "you used offer before." What should I do?
Hi, Spotify finally launched in Romania but unfortunately there is no Student Discount option. When will it be available in Romania? Thank you!
I've gone through Spotify Student Canada in google and signing up eventually takes me to https://www.spotify.com/ca-en/student/verification/ There are no canadian schools listed there, only American. The same goes for Manual Verification. There are n...
Hello,My name is Karam Bawaba, I’m a student at Concordia university and have been part of this school for years, I used to dislike Spotify until I tried it then I let Apple Music go even when their student discount came in! Its an amazing platform f...
PlanPremiumCountryItalyMy Question or IssueSpotify asked me if I was still a student a month ago. I answered yes but now it changed my subscription and made me paid 9,99 Euros instead of 4,99 Euros. I study at the university. I had paid 4,99 Euros in...
PlanFree/PremiumCountryBrazilMy Question or IssueFiz a conta Spotify Universitários há um ano. Agora já fiz diversas tentativas de renovação mas sempre me aparece a mesma mensagem: "você já aproveitou essa oferta". Segue uma imagem:
Öğrenciler için premiuma başvurdum ve başvurum kabul edildi. Ilk ay 6.99 türk lirası alındı. Ancak sonrasında 13.99 kesilmeye devam edildi. Sorunun çözülmesini ve para iadesi talep ediyorum.I applied premium for students and its accepted. First month...
I'm a UK student living in the US indefinitely while I work on my thesis. Can I change to a US account while maintaining a student discount from my UK university?