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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21361 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21361 Views
  • 16 replies
  • 0 likes

Payment reimburse

Hello,I started using Spotify last year. I signed up for Unidays to get Premium for Students (I'm a student in Germany). I received an email stating that my student subscription was going to run out and I extended it by one more year. What I didn't k...

  • Newbie
  • Hello, I started using Spotify last year. I signed up for Unidays to get Premium for Students (I'm a student in Germany). I received an email stating that my student subscription was going to run o...
  • OneByBoo
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento dando erro

O Spotify está acusando que preciso alterar meus dados de pagamento, porque não foi possível a efetivação, mas consta que já foi retirado o valor da mensalidade.

  • Newbie
  • O Spotify está acusando que preciso alterar meus dados de pagamento, porque não foi possível a efetivação, mas consta que já foi retirado o valor da mensalidade.  
  • Jemi
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 384 Views
  • 1 replies
  • 0 likes

Can't Purchase Premium Student?

Hi, I'm trying to purchase Spotify premium student, and was able to verify everything. However, when I try to purchase it, it states that I cannot, as I have had an offer for Spotify in the past. I believe what may be happening is that it doesn't lik...

  • Casual Listener
  • Hi,    I'm trying to purchase Spotify premium student, and was able to verify everything. However, when I try to purchase it, it states that I cannot, as I have had an offer for Spotify i...
  • A_Musicophile
  • Community Legend
  • 408 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 408 Views
  • 3 replies
  • 0 likes

Student Premium Account wont give me access to Hulu

I just recently reverified my college email for spotify and it keeps saying I have my hulu account connected but its telling me I need to start a free-trial. Is this because I need to wait for the next billing period for it to start?

  • Newbie
  • I just recently reverified my college email for spotify and it keeps saying I have my hulu account connected but its telling me I need to start a free-trial. Is this because I need to wait for the ne...
  • OneByBoo
  • Roadie
  • 668 Views
  • 1 replies
  • 1 likes
  • 668 Views
  • 1 replies
  • 1 likes

Superuser Contribution Amount deducted but payment failed

PlanPremiumCountryINDIADeviceXIAOMI NOTE 5 PROOperating SystemAndroid Oreo My Question or IssuePaid For Spotify premium thru UPI payment. And the payment might have failed or something. And refund hasn't been initiated.

  • Newbie
  • Plan Premium Country INDIA Device XIAOMI NOTE 5 PRO Operating System Android Oreo   My Question or Issue Paid For Spotify premium thru UPI payment. And the payment might have fail...
  • Peter
  • Spotify Legend
  • 911 Views
  • 1 replies
  • 2 likes
  • Premium for Students
  • 911 Views
  • 1 replies
  • 2 likes

Superuser Contribution Charged at regular price

PlanStudentCountryUSDeviceiPhone 8 My Question or IssueI have had my Spotify student membership for a long time now. In March and May, I was charged the normal $4.99 like usual. However, Spotify decided to charge me $9.99 during the month of April. I...

  • Casual Listener
  • Plan Student Country US Device iPhone 8   My Question or Issue I have had my Spotify student membership for a long time now. In March and May, I was charged the normal $4.99 like usual. ...
  • Peter
  • Spotify Legend
  • 729 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 729 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t find my school for student discounts

PlanFreeCountryUnited StatesDeviceiphone 8Operating SystemNA My Question or IssueI can’t find my school, I go to SWINA(southwest institute of natural aesthetics) and the only one listed is SWIHA(southwest institute of healing arts) please help

  • Newbie
  •   Plan Free Country United States Device iphone 8 Operating System NA   My Question or Issue I can’t find my school, I go to SWINA(southwest institute of natural aesthetics) and ...
  • Katerina
  • Spotify Legend
  • 6158 Views
  • 7 replies
  • 0 likes
  • Premium for Students
  • 6158 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify student premium not working on mobile

PlanStudent PremiumCountryU.SDeviceSamsung Galaxy 9+Operating System(Windows 10) My Question or IssueI've paid for Student premium, it works on PC but when on Mobile, it says I'm still using a free account despite it saying I'm subscribed on PC. I've...

  • Casual Listener
  • Plan Student Premium Country U.S Device Samsung Galaxy 9+ Operating System (Windows 10)   My Question or Issue I've paid for Student premium, it works on PC but when on Mobile, it says...
  • Peter
  • Spotify Legend
  • 1032 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1032 Views
  • 2 replies
  • 0 likes

It does not let me have premium students for having done the premium test

Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 months at 0.99 euros. I understand this, but when I wa...

  • Newbie
  • Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 m...
  • OneByBoo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 335 Views
  • 1 replies
  • 0 likes

Problems with Student Verification

PlanPremium for Students My Question or IssueI've been on a student plan, and I'm trying to verify that I am still a student but the service keeps returning a problem with verification. When I first signed up with the student plan, I was attending Wa...

Spotify Verify.PNG
  • Casual Listener
  • Plan Premium for Students   My Question or Issue I've been on a student plan, and I'm trying to verify that I am still a student but the service keeps returning a problem with verification....
  • Billy-J
  • Spotify Star
  • 1953 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1953 Views
  • 5 replies
  • 0 likes

Playlists Missing in Student Premium

ENone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanStudent Premium CountryUSADeviceiPhone 8 My Question or IssueSo I got the student premium and when I had it switched over (log ...

  • Newbie
  • ENone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Student Premium  Country USA Device iPhone 8     M...
  • Maxim
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 812 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My student account

My student premium account is not verified for 2 weeks. But last year, I used premium for students. Why am i having this problem? Please, help me. Thank you!! TurkeyPremium for Students

  • Newbie
  • My student premium account is not verified for 2 weeks. But last year, I used premium for students. Why am i having this problem?   Please, help me. Thank you!!   Turkey Premium for Students...
  • Katerina
  • Spotify Legend
  • 1044 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1044 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Activate Hulu" doesn't appear on profile

StudentPremiumUK Device: 2018 Macbook Pro hulu should come with my account but the activate hulu option doesn't appear in my account overview.

  • Newbie
  • Student Premium UK   Device: 2018 Macbook Pro     hulu should come with my account but the activate hulu option doesn't appear in my account overview.  
  • Katerina
  • Spotify Legend
  • 1240 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 1240 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Profile can't be found with username!!

PlanPremiumCountryCHDevicena.Operating SystemAndroid Oreo My Question or IssueSo I signed up for Spotify Premium using the student discount of my current university. Everything works fine when I use Spotify, but when my friends asked me what my usern...

  • Casual Listener
  • Plan Premium Country CH Device na. Operating System Android Oreo   My Question or Issue So I signed up for Spotify Premium using the student discount of my current university. Everythi...
  • Peter
  • Spotify Legend
  • 818 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 818 Views
  • 2 replies
  • 0 likes

I’m currently using the student discount plan and I can’t access hulu

I managed to activate my showtime account but every time i try to do the same for Hulu it asks me to resubscribe and pay for a plan

  • Casual Listener
  • I managed to activate my showtime account but every time i try to do the same for Hulu it asks me to resubscribe and pay for a plan
  • Billy-J
  • Spotify Star
  • 1361 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1361 Views
  • 3 replies
  • 0 likes

Mudança de plano para universitário

Estou tentando mudar meu plano família para o universitário. Já verificou meu viculo com a universidade, mas não consigo prosseguir com a mudança. Aparece só uma mensagem:"Aproveite seu descontoSua condição de estudante está verificada até:30/03/2020...

  • Casual Listener
  • Estou tentando mudar meu plano família para o universitário. Já verificou meu viculo com a universidade, mas não consigo prosseguir com a mudança. Aparece só uma mensagem: "Aproveite seu desconto S...
  • Bittencourt
  • Spotify Star
  • 3452 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 3452 Views
  • 8 replies
  • 0 likes

Student Premium - öğrenci premium

I use student premium but I want to get a premium account when I want to use some featuresÖğrenci premium kullanıyorum fakat bazı özelliklerde premium edinmemi istiyor

  • Newbie
  • I use student premium but I want to get a premium account when I want to use some features Öğrenci premium kullanıyorum fakat bazı özelliklerde premium edinmemi istiyor
  • Luke
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Unlimited skips not working.

So first of all they charged me twice for my premium student account and now they don't me free skips ? Thank you for wasting my money Spotify.

  • Newbie
  • So first of all they charged me twice for my premium student account and now they don't me free skips ? Thank you for wasting my money Spotify.
  • Luke
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Problems with payment

Yesterday I was on the way to becoming a premium by student discount, but in the process of the documents, I closed the browser and left to do another day, when I went to see my account in the bank, had already been paid the spotify, without me havin...

  • Casual Listener
  • Yesterday I was on the way to becoming a premium by student discount, but in the process of the documents, I closed the browser and left to do another day, when I went to see my account in the bank, ...
  • Luke
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes