Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Plan-Spotify Premium for Students (with Hulu and Showtime)Country-United States My Question or IssueI have been a member of the student discount for a couple years now, and when they came out with the Hulu and Showtime add-ons, I signed up for them. ...
PlanFreeCountryDeutschlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueI registered as a Student with SheerID and it was authorized that I'm student but when I want to pay it says that I should pay 4.99€ except 0.99€ !Shouldn't...
Hi, Is it possible to update the student information if changing university? Best regards
PlanStudent PremiumCountryBrazilDevice(Moto G5s)Operating SystemAndroid Oreo My Question or IssueI have a student accont and I pay every month R$8,50 but the next facture it was fractured R$16,90 of my credit card. I send my docs to show that I still...
PlanPremium for studentCountryIndonesiaDevicePCOperating SystemWindows 10 My Question or IssueI'm already verified as a student by Spotify. I continued to subscribe the premium student plan with my cellular provider payment method (XL Axiata) on Spot...
Trate de registrarme en plan universitario, meti datos de mi tarjeta, despues me pidio que ingresara alguna imagen o documento donde diga que soy universitario, al seleccionar el botonde subir la imagen no me sale nada, y ya se me hizo el cargo de $4...
PlanPremium - studentCountryDenmark Device(iPhone, Macbook Pro) My Question or IssueHi there, I have been charged full prize for my Spotify premium student subscription without knowing why. I have now reapplied for my student subscription which was a...
PlanPremiumCountryAustraliaDevice Samsung Galaxy 9+Operating SystemAndroid P My Question or IssueI started the student premium from last year and last month it required me to verify my eligibility again. I had done it but my account was stilled chang...
PlanPremium StudentCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have spotify premium for students. I have been trying to acces hulu but I ca...
SheerID has verified me as student however I am unable to proceed to the paying page. Is there a text message needed to be verified because I currently am doing an internship outisde France which is the country I applied the student premium for, and ...
PlanPremium for StudentCountry USA My Question or Issue Just verified my account for the Student discount and for whatever strange reason, the Hulu service linked to my husband's Hulu account. This happened automatically it seems cuz I didn't have th...
CountryGermany Hello Spotify Community,is it true that Spotify for students is limited for only for 4 Years there is no note in the general agreement?And no information about at Spotify overall. I guess if this is true it has to get public and some n...
I just want to disconnect my Hulu account from my Spotify account so I can upgrade my Hulu plan.
I can’t use my student discount because it says my creditals are in use somewhere else. But I haven’t used my student discount in a year and I haven’t been in college longer than 2 years so it definitely has not expired. Why can’t I use my premium st...
PlanPremiumCountryCanada My Question or IssueHi, I just realized that I've been getting charged the full premium price, rather than the student discount price. I was never sent an email reminding me to re-verify that I am a student and would like to ...
PlanPremiumCountryUSDevice Samsung Galaxy 9Operating System Android Oreo My Question or IssueI am still being charged 9.99 I have changed to the student premium. I got hulu from it and everything but still being charged 9.99 instead of 4.99.
PlanFree/PremiumCountryItaly DeviceHuawei p10 liteOperating SystemAndroid My Question or IssueHi, i have a problem to get my student discount. In fact, despite Spotify has verified my position as student, but i can' t get my discount beacause of the ...
PlanPremiumCountrySouth AfricaDeviceSamsung galaxy A8 2018Operating SystemAndroid 9 My Question or IssueI'm a student in South Africa, and would like to get student discount, but can't find the option or settings. I've tried to click on the student d...
I want to stop my premium account for a while, but in a couple of months if I want to get it again can I use my student discount again?
Plan Premium Country Australia My Question or Issue After checking my bank account today I noticed that I was being charged the full price for spotify premium. I had thought that I was verified for student and so didn't really look out for it in my b...
