Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFree/PremiumCountryCanadaDeviceSamsung S7Operating SystemWindows 10 My Question or IssueI have been approved for the student discount, but because I have used the 3 month premium trial in the past, I am unable to sign up. I get redirected to the ...
PremiumFrance DeviceiPhone 6Operating SystemiOS 12.4.1 My Question or IssueHello Spotify,Je vous contacte car je rencontre un léger souci avec mon abonnement premium étudiant. J’ai souscrit à cet abonnement en octobre 2018, mais j’ai oublié de renouv...
My school isn't listed, although it is in the U.S (Washington University of Virginia) And I'm trying to afford spotify.
Why I can't get a premium subscription for a student at Israel?I hate my apple music, but I'm paying half of the price.
Hi, I live in Slovakia but I study university in Czech republic. When I try to get premium for students Page not found appears. I ve already had premium for students once. It was maybe two years ago. My account is set in chzech language. I have alrea...
PlanPremiumCountryNorwayMy Question or IssueI didn't know about Premium for Students before now, but apparantely it has been available in my country for the last two years. All this time I've been paying way more than I should. It matters to me becau...
PlanPremiumCountry: Switzerland My Question or IssueHello, I have recently changed my school from Switzerland to the US. But my plan in Switzerland is still in progress for another 6 months. Due to this, I cannot change my plan to the US one and neit...
HiI have a student premium subscription for spotify so i have been paying £4.99 per month for spotify. My most recent bill was for £9.99 though but there is no reason for this increase. I am still registered as a student and have recieved no emails t...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey Spotify,I am a United States Spotify Free user on Windows 10 PC wanting to get the premiu...
Few weeks ago I had hired the student discount, for this I had already paid the $ 49 two times directly with spotify. But when I went into the account verification email from SheerId, they asked me to pay again because there had been an error with th...
After I confirmed all my credit card info to the student discount I was sent to a site to then confirm my school. However, before I decided to choose my school, I was charged 49,90 NOK which is the monthly payment for the student discount. I was just...
Iki gun once ogrenci indirimli premium hesap icin kaydoldum, para odedim ve hala ucretsiz hesap kullaniyorum. Parami yada premium uyeligimi istiyorum daha ne yapabilirim ?!! I paid for student discounted premium account TWO DAYS AGO but I am still us...
Premium for StudentsUSA Device: MacBook 2017 My Question or IssueI can't activate my hulu for students. I'm trying to just make a new hulu account through spotify. Everytime I click the activate link on spotify, it takes me to the hulu option where y...
PlanPremiumCountryUnited KingdomDeviceiPhone 6Operating SystemiOS 11My Question or IssueI have had Student Premium Discount for £4.99 since September 2017 , since I was 15 and this year (September 2019) I forgot to renew my student subscription at th...
Hi there, I tried for a few hours to subscribe to Premium for Student and I am stuck at the verification page. Any help would be great!
Hey, I'm a polish student going to New Zealand for a few months to do an internship there. I still have my polish student status and I'll have both New Zealand and Polish credit card. Can I use the discount there?
Hello, so my student subscription has ended and I am trying to renew it but when I attempt to do so it tells me I'm not eligible for it. I don't understand if I've only had the student discount for 1 year and I'm still enrolled and attending my unive...
I have had the student discount for 4 years but I am now a grad student and will continue to be a student for the next 4 years. Is there any way I can continue to get the student discount? If not i will just switch to apple music.
PlanPremium UniversitárioCountryBrasilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMês passado o meu desconto para universitários expirou, o que implicou que eu p...
Hello, first of all I'm french so my english isn't perfect sorry. Let me explain what's wrong with my account. Last year, I created an account. I had Spotify premium student and no problem. Recently, I recreated a new account because i lost the anoth...