Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

Scarebear

Visitor

133011 Views

97 replies

137 likes

Premium for Students
  • 133011 Views
  • 97 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31315 Views

19 replies

1 likes

Premium for Students
  • 31315 Views
  • 19 replies
  • 1 likes

Helllppppppp!!!!!

I can’t use my student discount because it says my creditals are in use somewhere else. But I haven’t used my student discount in a year and I haven’t been in college longer than 2 years so it definitely has not expired. Why can’t I use my premium st...

Newbie

I can’t use my student discount because it says my creditals are in use somewhere else. But I haven’t used my student discount in a year and I haven’t been in college longer than 2 years so it defini...

Keanu_C

Community Legend

832 Views

1 replies

0 likes

Premium for Students
  • 832 Views
  • 1 replies
  • 0 likes

Student Verification Renewal

PlanPremiumCountryCanada My Question or IssueHi, I just realized that I've been getting charged the full premium price, rather than the student discount price. I was never sent an email reminding me to re-verify that I am a student and would like to ...

Newbie

Plan Premium Country Canada   My Question or Issue Hi, I just realized that I've been getting charged the full premium price, rather than the student discount price. I was never sent an em...

Keanu_C

Community Legend

812 Views

1 replies

0 likes

Premium for Students
  • 812 Views
  • 1 replies
  • 0 likes

Solved!! I can't continue my student premium sub

PlanPremiumCountryAustraliaDevice Samsung Galaxy 9+Operating SystemAndroid P My Question or IssueI started the student premium from last year and last month it required me to verify my eligibility again. I had done it but my account was stilled chang...

Newbie

  Plan Premium Country Australia Device  Samsung Galaxy 9+ Operating System Android P   My Question or Issue I started the student premium from last year and last month it r...

Billy-J

Spotify Star

942 Views

1 replies

0 likes

Premium for Students
  • 942 Views
  • 1 replies
  • 0 likes

premium student subscription

Cargue documentos de estudiante en un perfil incorrecto, a continuacion dejare los documentos para que activen mi plan estudiante en esta cuenta gracias. [Snip - Community Moderator edit] [Snip - Community Moderator edit]

Newbie

Cargue documentos de estudiante en un perfil incorrecto, a continuacion dejare los documentos para que activen mi plan estudiante en esta cuenta gracias.   [Snip - Community Moderator edit...

OneByBoo

Roadie

693 Views

1 replies

0 likes

Premium for Students
  • 693 Views
  • 1 replies
  • 0 likes

How can I check which spotify account I have used my student credentials with?

PlanPremiumCountryUSDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueI remember verifying my student credentials before, just not with what account. Now that I want to use the student discount, it says my credentials have already ...

Newbie

Plan Premium Country US Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue I remember verifying my student credentials before, just not with what account. Now t...

OneByBoo

Roadie

1941 Views

1 replies

0 likes

Premium for Students
  • 1941 Views
  • 1 replies
  • 0 likes

Where is my library?

My spotify updated and now there is no "my library" tab. The only place to find my songs in under "liked songs" but they aren't all there. Does anyone know how to fix this? How to undo the update or just find my songs? PlanPremiumCountryUSADeviceiPho...

Newbie

My spotify updated and now there is no "my library" tab. The only place to find my songs in under "liked songs" but they aren't all there. Does anyone know how to fix this? How to undo the update or ...

OneByBoo

Roadie

520 Views

1 replies

0 likes

Premium for Students
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount for Sixth Form Students

CountryUnited Kingdom Are Sixth Form students to eligble for the student discount after the move to SheerID verification? Correct me if I'm wrong but aren't student discounts provided to students as they are more sensitive to pricing as they don't ha...

Newbie

  Country United Kingdom   Are Sixth Form students to eligble for the student discount after the move to SheerID verification? Correct me if I'm wrong but aren't student discounts p...

21Vlad

Visitor

15836 Views

3 replies

2 likes

Premium for Students
  • 15836 Views
  • 3 replies
  • 2 likes

Solved!! Premium student stopped

I had premium student sub and now its suddenly a normal premium sub, and the payment wont get throught for the 100 something kroner. I have renewed my student premium but it said it would take 3 days before i get a answer. Do i have to pay for 1 mont...

Casual Listener

I had premium student sub and now its suddenly a normal premium sub, and the payment wont get throught for the 100 something kroner. I have renewed my student premium but it said it would take 3 days...

OneByBoo

Roadie

824 Views

1 replies

0 likes

Premium for Students
  • 824 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] How do I disconnect the Hulu Account connected to my Students Plan

I just want to disconnect my Hulu account from my Spotify account so I can upgrade my Hulu plan.

Newbie

I just want to disconnect my Hulu account from my Spotify account so I can upgrade my Hulu plan.

DiamondPuma

Newbie

996 Views

1 replies

1 likes

All Platforms
Subscription
  • 996 Views
  • 1 replies
  • 1 likes

Payment reimburse

Hello,I started using Spotify last year. I signed up for Unidays to get Premium for Students (I'm a student in Germany). I received an email stating that my student subscription was going to run out and I extended it by one more year. What I didn't k...

Newbie

Hello, I started using Spotify last year. I signed up for Unidays to get Premium for Students (I'm a student in Germany). I received an email stating that my student subscription was going to run o...

OneByBoo

Roadie

563 Views

1 replies

0 likes

Premium for Students
  • 563 Views
  • 1 replies
  • 0 likes

'Student' discount for not all students.

I'm a student at college and have been using the discount through Unidays for a year, as that is literally all I can afford. But now I'm 'not eligible' to recieve this 'Student' discount that was perviously offered to all STUDENTS, simply because I'm...

Regular

...erviously offered to all STUDENTS, simply because I'm apparently too YOUNG to be a student???? It doesn't make sense. I understand at Uni students will have to be paying for themselves etc etc but as a...

OneByBoo

Roadie

743 Views

1 replies

0 likes

Premium for Students
  • 743 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Student

PlanPremiumCountryUnited States DeviceiPhone 7+Operating SystemiOS 12 My Question or Issue Im about to leave the country in 2 more days for three months and disconnect myself from the internet and enjoy my time on my trip. I have a student premium ac...

Newbie

Plan Premium Country United States   Device iPhone 7+ Operating System iOS 12   My Question or Issue   Im about to leave the country in 2 more days for three months and dis...

Katerina

Spotify Legend

594 Views

4 replies

0 likes

Premium for Students
  • 594 Views
  • 4 replies
  • 0 likes

Can't Purchase Premium Student?

Hi, I'm trying to purchase Spotify premium student, and was able to verify everything. However, when I try to purchase it, it states that I cannot, as I have had an offer for Spotify in the past. I believe what may be happening is that it doesn't lik...

Casual Listener

Hi,    I'm trying to purchase Spotify premium student, and was able to verify everything. However, when I try to purchase it, it states that I cannot, as I have had an offer for Spotify i...

A_Musicophile

Community Legend

493 Views

3 replies

0 likes

Premium for Students
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium student in other account (?)

Hello everyone, A few days ago I try to log in with my student account. The verify process was successfully, so today I want to terminate my subscription to Spotify, adding my payments card details. In this process seems to create a new account and i...

Casual Listener

...In this process seems to create a new account and it can't have the premium for students promotion because it is actived in "another"(unknown) account. It is not possible because I directly reply t...

Katerina

Spotify Legend

536 Views

3 replies

0 likes

Premium for Students
  • 536 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento dando erro

O Spotify está acusando que preciso alterar meus dados de pagamento, porque não foi possível a efetivação, mas consta que já foi retirado o valor da mensalidade.

Newbie

O Spotify está acusando que preciso alterar meus dados de pagamento, porque não foi possível a efetivação, mas consta que já foi retirado o valor da mensalidade.  

Jemi

Spotify Legend

483 Views

1 replies

0 likes

Premium for Students
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Subcription and Normal Subcription Trouble

Hello Everyone, In April I verified myself as a student using SheerID and I got an email to use a student discount. Then later I realised I can use the first-month-free offer and then continue with my student discount. Therefore, as per plan. 25 Apri...

Casual Listener

Hello Everyone, In April I verified myself as a student using SheerID and I got an email to use a student discount. Then later I realised I can use the first-month-free offer and then continue with m...

Katerina

Spotify Legend

684 Views

3 replies

0 likes

Premium for Students
  • 684 Views
  • 3 replies
  • 0 likes

It does not let me have premium students for having done the premium test

Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 months at 0.99 euros. I understand this, but when I wa...

Newbie

Hello, recently I wanted to pass my account to premium students, but when I had already put the information to pay a notification came out telling me that I could not have premium students with 3 m...

OneByBoo

Roadie

396 Views

1 replies

0 likes

Premium for Students
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution 403 when attempting to verify student status

PlanPremium studentCountryUnited KingdomOperating SystemWindows 10 My Question or IssueHi, Once i sign into my organisation's portal, I am taken to a 403. No idea why this is. Any help would be appreicated. As you can see from below, i tried this in ...

Casual Listener

Plan Premium student Country United Kingdom Operating System Windows 10   My Question or Issue Hi,    Once i sign into my organisation's portal, I am taken to a 403. No idea ...

Katerina

Spotify Legend

862 Views

3 replies

0 likes

Premium for Students
  • 862 Views
  • 3 replies
  • 0 likes

Superuser Contribution Amount deducted but payment failed

PlanPremiumCountryINDIADeviceXIAOMI NOTE 5 PROOperating SystemAndroid Oreo My Question or IssuePaid For Spotify premium thru UPI payment. And the payment might have failed or something. And refund hasn't been initiated.

Newbie

Plan Premium Country INDIA Device XIAOMI NOTE 5 PRO Operating System Android Oreo   My Question or Issue Paid For Spotify premium thru UPI payment. And the payment might have fail...

Peter

Spotify Legend

971 Views

1 replies

2 likes

Premium for Students
  • 971 Views
  • 1 replies
  • 2 likes

Superuser Contribution Charged at regular price

PlanStudentCountryUSDeviceiPhone 8 My Question or IssueI have had my Spotify student membership for a long time now. In March and May, I was charged the normal $4.99 like usual. However, Spotify decided to charge me $9.99 during the month of April. I...

Casual Listener

Plan Student Country US Device iPhone 8   My Question or Issue I have had my Spotify student membership for a long time now. In March and May, I was charged the normal $4.99 like usual. ...

Peter

Spotify Legend

798 Views

3 replies

0 likes

Premium for Students
  • 798 Views
  • 3 replies
  • 0 likes