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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25500 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25500 Views
  • 19 replies
  • 0 likes

Account Email Changed

I have Spotify student premium and recently transferred from one university to the other. I updated my email, but I noticed I’ve been getting charged 9.99$ a month. I would like to be refunded for the months I have been overcharged. I didn’t get the ...

  • Newbie
  • I have Spotify student premium and recently transferred from one university to the other. I updated my email, but I noticed I’ve been getting charged 9.99$ a month. I would like to be refunded for th...
  • OneByBoo
  • Roadie
  • 942 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 942 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student subscription cancelled for no reason

PlanStudent PremiumCountryFranceDeviceiPhone 5SEOperating SystemiOS 12.3 I noticed today, after updating my banking information, that my student subscription was no longer valid. The fact is, I'm still in my university studies. This year I am finishi...

  • Newbie
  • Plan Student Premium Country France Device iPhone 5SE Operating System iOS 12.3   I noticed today, after updating my banking information, that my student subscription was no longer vali...
  • Peter
  • Spotify Legend
  • 885 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 885 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium subscription not working

PlanStudent Premium+HuluCountryUSADevice(Samsung Galaxy S10Operating System(Android Oreo My Question or IssueSince yesterday I have been unable to have Premium features on my Spotify account. All my downloaded music is no longer downloaded and every ...

  • Newbie
  • Plan Student Premium+Hulu Country USA Device (Samsung Galaxy S10 Operating System (Android Oreo   My Question or Issue Since yesterday I have been unable to have Premium features ...
  • Peter
  • Spotify Legend
  • 1133 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1133 Views
  • 1 replies
  • 0 likes

[Subscription] Recently unable to get Spotify for Students

I opened my Spotify for Students subcription just over 1 year ago whe it was verified by Unidays. About a month ago I went to renew my subcription and my College was no longer accepted. I believe that this was due to the new verification provider - S...

  • Newbie
  • I opened my Spotify for Students subcription just over 1 year ago whe it was verified by Unidays. About a month ago I went to renew my subcription and my College was no longer accepted. I believe t...
  • Maxim
  • Spotify Star
  • 1821 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 1821 Views
  • 1 replies
  • 1 likes

Can't pay for student premium

PlanPremiumCountryDenmarkDeviceSamsung Galaxy 8Operating SystemWindows 10 My Question or IssueHello there!I used to pay for Spotify family, but now I want to change my subscription to student.I couldn't log into my University, but I send a transcript...

  • Newbie
  • Plan Premium Country Denmark Device Samsung Galaxy 8 Operating System Windows 10   My Question or Issue Hello there! I used to pay for Spotify family, but now I want to change my subs...
  • Billy-J
  • Spotify Star
  • 982 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 982 Views
  • 1 replies
  • 0 likes

College does not appear on SheerID list

PlanPremiumCountryEnglan, UKDevice(Samsung Galaxy J6, PC)Operating System(Android Pie, Windows 10) My Question or IssueI have been a user of Spotify Premium for Students for a year. I have received an e-mail stating that I have had it for a year, the...

  • Casual Listener
  • Plan Premium Country Englan, UK Device (Samsung Galaxy J6, PC) Operating System (Android Pie, Windows 10)   My Question or Issue I have been a user of Spotify Premium for Students...
  • Billy-J
  • Spotify Star
  • 2520 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2520 Views
  • 3 replies
  • 0 likes

Hulu with spotify premium

PlanPremiumCountryCanada Device(iPhone 6s, Macbook Pro late 2016)Operating System(IOS 10) My Question or IssueI was wondering if hulu works with spotify premium Canada? If yes, how do I get access to it? The spotify app says that hulu does have acces...

  • Casual Listener
  •   Plan Premium Country Canada   Device (iPhone 6s, Macbook Pro late 2016) Operating System (IOS 10)   My Question or Issue I was wondering if hulu works with spotify premiu...
  • Billy-J
  • Spotify Star
  • 1861 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1861 Views
  • 5 replies
  • 0 likes

Charged Twice This Month

I have the Premium for Students subscription and I was charged twice this month. Why did this happen? Could I be credited for another month please or be given a refund? Thanks. This is what was stated under my credit card statement:26/06/2019 Spotify...

  • Newbie
  • I have the Premium for Students subscription and I was charged twice this month. Why did this happen? Could I be credited for another month please or be given a refund? Thanks.    This i...
  • Billy-J
  • Spotify Star
  • 1083 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1083 Views
  • 1 replies
  • 0 likes

Student account changed to regular premium without any notification!

I have had a student Spotify plan throughout college and university and after every 12 months it has prompted me to reverify my account. However, in January 2019 my account seems to have changed automatically to a premium account without any prompt t...

  • Newbie
  • I have had a student Spotify plan throughout college and university and after every 12 months it has prompted me to reverify my account. However, in January 2019 my account seems to have changed auto...
  • Billy-J
  • Spotify Star
  • 1356 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 1356 Views
  • 1 replies
  • 1 likes

i changed my student info

i changed my school while updating my student information and now i can't use student premium. how i fix this

  • Newbie
  • i changed my school while updating my student information and now i can't use student premium. how i fix this 
  • Billy-J
  • Spotify Star
  • 1096 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1096 Views
  • 1 replies
  • 0 likes

Probleem with Stud. Premium account

PlanFree/PremiumCountrySpainDeviceIphone XS My Question or IssueHey there! Good morning, I've some issues with my student acccount. I have recently recivied a mail that offered me just to pay 0'99€ for 3 months and also as a University Student 4'99 €...

  • Newbie
  •   Plan Free/Premium Country Spain Device Iphone XS   My Question or Issue Hey there! Good morning, I've some issues with my student acccount. I have recently recivied a mail that o...
  • Billy-J
  • Spotify Star
  • 877 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account but my last payment was 9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 880 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 880 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students

My Question or IssueI won't get the Spotify Premium Version for Students, because I've already got the offer for 0.99€ last year. But why can't I take the spotify Premium Version for Students where you have to pay 4.99€ in a month? I already checked ...

  • Newbie
  •     My Question or Issue I won't get the Spotify Premium Version for Students, because I've already got the offer for 0.99€ last year. But why can't I take the spotify Premium Version f...
  • Katerina
  • Spotify Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whiy is my phone not allowing me to access my Premium features?

My Spotify account has Premium but I am unable to access from my phone. Every time I try to download music a pop up occurs that says "I have found a Premium feature" I have tried reinstalling the app, logging in and out with both username and email a...

  • Casual Listener
  • My Spotify account has Premium but I am unable to access from my phone. Every time I try to download music a pop up occurs that says "I have found a Premium feature" I have tried reinstalling the app...
  • Peter
  • Spotify Legend
  • 1708 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1708 Views
  • 5 replies
  • 0 likes

Superuser Contribution College no longer on for Student Discount

PlanFree/PremiumCountryUnited KingdomDeviceGoogle Pixel XL, PC, PS4Operating SystemAndroid Oreo, Windows 10 My Question or IssueI had previously been on the student discount since i first started using spotify what was approxametly a year ago, i then...

  • Casual Listener
  • ...gain since i am in the same college under education, however my college is no longer on the list for student discount. I assume this is because they have changed to a different company to veify students...
  • Peter
  • Spotify Legend
  • 1454 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem getting student discount

PlanFree/PremiumCountryCzech RepublicDeviceHonor 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried to get student premium, but after I signed on to my college account, which was required, anything happened. So I tri...

  • Newbie
  • Plan Free/Premium Country Czech Republic Device Honor 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried to get student premium, but after ...
  • Peter
  • Spotify Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 957 Views
  • 1 replies
  • 0 likes

Superuser Contribution Philippines Student Discount ADD SMART/GLOBE as Payment

I did a little research and found out this topic was solved a year ago. BUT, currently, looks like this feature was REMOVED once again. Please allow payment through SMART/GLOBE if we're availing the student discount. Most students here in the Philipp...

  • Newbie
  • ...e're availing the student discount. Most students here in the Philippines doesn't have credit card– the reason be it financial or the age required to have a credit card.   It's saddening that w...
  • Peter
  • Spotify Legend
  • 2250 Views
  • 1 replies
  • 4 likes
  • Premium for Students
  • 2250 Views
  • 1 replies
  • 4 likes

Superuser Contribution Premium Student

When i try to get Spotify Student Premium it keeps telling me that i already used the student discount??But it was not showing. So what am i supposed to do now?? Why is SheerID not working?!

  • Newbie
  •   When i try to get Spotify Student Premium it keeps telling me that i already used the student discount??But it was not showing. So what am i supposed to do now?? Why is SheerID not working?! ...
  • Peter
  • Spotify Legend
  • 927 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 927 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for student discount and showtime separately

Plan-Spotify Premium for Students (with Hulu and Showtime)Country-United States My Question or IssueI have been a member of the student discount for a couple years now, and when they came out with the Hulu and Showtime add-ons, I signed up for them. ...

  • Newbie
  • Plan -Spotify Premium for Students (with Hulu and Showtime) Country -United States   My Question or Issue I have been a member of the student discount for a couple years now, and when t...
  • Peter
  • Spotify Legend
  • 1585 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1585 Views
  • 1 replies
  • 0 likes

0.99 for 3 Month

PlanFreeCountryDeutschlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueI registered as a Student with SheerID and it was authorized that I'm student but when I want to pay it says that I should pay 4.99€ except 0.99€ !Shouldn't...

  • Newbie
  •   Plan Free Country Deutschland Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue I registered as a Student with SheerID and it was authorized that I'm st...
  • Billy-J
  • Spotify Star
  • 915 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 915 Views
  • 1 replies
  • 0 likes