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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21284 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21284 Views
  • 16 replies
  • 0 likes

Family Plan and Student Discount

PlanPremiumCountry US My Question or Issue I was signed up on a family plan, but I wanted to instead remove myself from that and sign up myself for a student discount premium plan. However, when I put in my student information, I think it accidentall...

  • Casual Listener
  • Plan Premium Country  US  My Question or Issue  I was signed up on a family plan, but I wanted to instead remove myself from that and sign up myself for a student discount premium...
  • OneByBoo
  • Roadie
  • 713 Views
  • 3 replies
  • 0 likes
  • Student
  • 713 Views
  • 3 replies
  • 0 likes

Plano Premium para o universitário, dúvidas.

Olá, sou novo no forum mas tenho uma dúvida.Hoje pela manhã, consegui o desconto universtitário 8,50$.Porém, eu estava com a versão premium 16,50$.Gostaria de saber se, esse mês de janeiro, pago o valor de 16,50$ e no mês seguinte pago a de 8,50$ ou ...

  • Casual Listener
  •   Olá, sou novo no forum mas tenho uma dúvida. Hoje pela manhã, consegui o desconto universtitário 8,50$. Porém, eu estava com a versão premium 16,50$. Gostaria de saber se, esse mês de jane...
  • Bittencourt
  • Spotify Star
  • 849 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 849 Views
  • 3 replies
  • 0 likes

Suscripción

Pagué la cuenta para universitarios y ya hicieron el retiro de mi tarjeta pero sigue apareciendo que tengo spotify free.

  • Newbie
  • Pagué la cuenta para universitarios y ya hicieron el retiro de mi tarjeta pero sigue apareciendo que tengo spotify free. 
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

I paid for student and gave in my

I paid for student and gave my class schedule proof of enrollment and a reciept of 2018 tuition and I haven't gotten my subscription yet and it's been a week

  • Newbie
  • I paid for student and gave my class schedule proof of enrollment and a reciept of 2018 tuition and I haven't gotten my subscription yet and it's been a week 
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Subscription Still Pending (Charged twice)

I recently paid for the student subscription but was charged twice and is still pending for two days now. Has anyone recently had trouble with the student subscription? I would like to get my money back.

  • Casual Listener
  • I recently paid for the student subscription but was charged twice and is still pending for two days now. Has anyone recently had trouble with the student subscription? I would like to get my money b...
  • Andersonajeg17
  • Regular
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Forgot to add a prove of being student and got charged with no premium

I was on my way to a party at my campus and decided to buy the student discount premium. I filled the payment information and was about to take a picture of my student ID and provide the necessary information, then my camera wouldn't work because som...

  • Newbie
  • I was on my way to a party at my campus and decided to buy the student discount premium. I filled the payment information and was about to take a picture of my student ID and provide the necessary in...
  • Luke
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I was charged twice

My account was charged twice for the student premium I got today. Why is that happening and how do I get my money back.

  • Newbie
  • My account was charged twice for the student premium I got today. Why is that happening and how do I get my money back. 
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

pay premium but it does not work

I upgrade my premium with this student college price, Spotify already charged 4.99 but my premium does not work yet, so please i need help with this situation because they already charged and i dont want to pay again

  • Newbie
  • I upgrade my premium with this student college price, Spotify already charged 4.99 but my premium does not work yet, so please i need help with this situation because they already charged and i dont ...
  • Luke
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why i can't subscribe to student discount?

PlanPremiumCountry PhilippinesDevice(Oppo A83)Operating System(Android 7.1.1) My Question or Issue Why I can't subscribe to student discount? It crearly says that I'm verified but when I clicked the "read full term" it redirect me into the other page...

  • Newbie
  • Plan Premium Country  Philippines Device (Oppo A83) Operating System (Android 7.1.1)   My Question or Issue  Why I can't subscribe to student discount? It crearly says that I...
  • Jemi
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Student
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to student subscription from premium

My student sub expired in Oct, I forget I had to renew after 12 months, now I'm automatically on Premium but want to 'upgrade' back to Student. Will I get charged again for the student sub as my Premium payment goes up until late Jan?

  • Casual Listener
  •   My student sub expired in Oct, I forget I had to renew after 12 months, now I'm automatically on Premium but want to 'upgrade' back to Student. Will I get charged again for the student sub as...
  • Jemi
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Student
    student subscription
  • 343 Views
  • 1 replies
  • 0 likes

Upgrade to No Commercials Hulu - How?

My Question or Issue: I have the student plan with Spotify - I also have Hulu linked through spotify for the limited access. I would like to upgrade to the "No Commerical" Hulu but can not figure out how to remove hulu through Spotify to do so.

  • Newbie
  •    My Question or Issue:   I have the student plan with Spotify - I also have Hulu linked through spotify for the limited access. I would like to upgrade to the "No Commerical" Hulu...
  • Maxim
  • Spotify Star
  • 32542 Views
  • 1 replies
  • 29 likes
  • Student
  • 32542 Views
  • 1 replies
  • 29 likes

How to watch Hulu from my spotify student

Plan- studentPremiumCountry US Device Macbook Pro My spotify says start watching under hulu because i previously had an account but i can no longer get into it. I made a new accound but i dont know how to link it to my spotify.

  • Casual Listener
  •   Plan- student Premium Country US   Device  Macbook Pro      My spotify says start watching under hulu because i previously had an account but i can no longer ...
  • Maxim
  • Spotify Star
  • 625 Views
  • 1 replies
  • 0 likes
  • Hulu-spotify
    Student
  • 625 Views
  • 1 replies
  • 0 likes

Spotify won't verify me as a student even though my school is listed

I recently transferred schools, and was able to get student premium at my old school, but since i have changed my email to my new school address and tried to get student premium at the new school (which is listed as an option) it says that it can't v...

  • Casual Listener
  • I recently transferred schools, and was able to get student premium at my old school, but since i have changed my email to my new school address and tried to get student premium at the new school (wh...
  • Maxim
  • Spotify Star
  • 2091 Views
  • 3 replies
  • 0 likes
  • Student
  • 2091 Views
  • 3 replies
  • 0 likes

Charging me twice and student account doesn't work

Hi my account was charged twice then it said I'm not a student which I am at san jacinto community college my student is is g00999002 idk know why it isn't finding me. This is my ref:_00DD0pxIW._500571ZU10j:ref can someone help

  • Visitor
  • Hi my account was charged twice then it said I'm not a student which I am at san jacinto community college my student is is g00999002 idk know why it isn't finding me. This is my ref:_00DD0pxIW....
  • Luke
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Premium subscription

They verified my student ID and sent me a link and when I tried to open it, it was a 404 page...

  • Visitor
  • They verified my student ID and sent me a link and when I tried to open it, it was a 404 page...
  • Luke
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Disconnect Showtime from Spotify

The long story short is that I would like to be able to close my Spotify-linked Showtime account, but Showtime support sent me to Spotify, because apparently they're unable to delete an account that was created through Spotify. My question is, how ca...

  • Newbie
  • The long story short is that I would like to be able to close my Spotify-linked Showtime account, but Showtime support sent me to Spotify, because apparently they're unable to delete an account ...
  • Maxim
  • Spotify Star
  • 3365 Views
  • 1 replies
  • 0 likes
  • Showtime
    Student
  • 3365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Students, Hulu won't work

I have already activated Hulu on my Spotify account, when I go to "Your Services" the Hulu section says "Start Watching." Clicking that takes me to Hulu, where I am already logged into my account (same email as Spotify), but it still wants me to pay ...

  • Casual Listener
  • I have already activated Hulu on my Spotify account, when I go to "Your Services" the Hulu section says "Start Watching." Clicking that takes me to Hulu, where I am already logged into my account (sa...
  • mrknowitall95
  • Casual Listener
  • 1491 Views
  • 3 replies
  • 0 likes
  • Hulu
    Student
  • 1491 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family account for siblings living in different countries

Hello,I have somewhat specific case, but maybe you can help me.I have myself a spotify premium and just upgraded to a family account for my two brothers. We are all from Czech republic, but my youngest brother lives in Germany and middle one in diffe...

  • Newbie
  •   Hello, I have somewhat specific case, but maybe you can help me. I have myself a spotify premium and just upgraded to a family account for my two brothers. We are all from Czech republic, b...
  • Peter
  • Spotify Legend
  • 1977 Views
  • 3 replies
  • 0 likes
  • Other
  • 1977 Views
  • 3 replies
  • 0 likes

Changing from student to Family Premium

PlanStudent PremiumCountry UKDeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI currently have a student premium account and have been invited to my family's new family plan. However when I add my address it c...

  • Newbie
  • Plan Student Premium Country  UK Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I currently have a student premium account an...
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Student
  • 385 Views
  • 1 replies
  • 0 likes

Student Discount error (404)

I've tried to sign up for the UK student plan but once I click the button, it goes to a 404 error page.----------------------------The solution below all failed---------------------------Try opening the link in a private/incognito tab. If that doesn'...

  • Newbie
  • I've tried to sign up for the UK student plan but once I click the button, it goes to a 404 error page. ----------------------------The solution below all failed--------------------------- T...
  • Maxim
  • Spotify Star
  • 804 Views
  • 1 replies
  • 0 likes
  • Student discount 404 error
  • 804 Views
  • 1 replies
  • 0 likes