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Please see below the most popular frequently asked questions.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22903 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22903 Views
  • 17 replies
  • 0 likes

Hulu and Spotify for students

I was advised by Hulu to contact Spotify because it says Hulu is having trouble verifying my Spotify account. It wont let me activate my hulu account through spotify even though i subscribed to hulu & spotify for students.

  • Newbie
  • ...ulu & spotify for students
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to get the student discount for spotify but i can't find my school.

PlanPremiumCountryunited states Devicesamsung galaxy note 8Operating SystemAndroid Oreo. My Question or Issue im am not able to find my school for the discount and when i go to the link (https://verify.sheerid.com/spotify-international-request/?clien...

  • Casual Listener
  •   Plan Premium Country united states  Device samsung galaxy note 8 Operating System Android Oreo.  My Question or Issue  im am not able to find my school for the di...
  • Guido
  • Spotify Legend
  • 713 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 713 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have a student discount but got charged with a regular fee

Hi guys, so i think my topic says it all frankly, i got my student status confirmed, however on my bank account i saw they charged the regular fee without the discount, what should i do? Could it have sth to do with them being unable to get money fro...

  • Newbie
  •  Hi guys, so i think my topic says it all frankly, i got my student status confirmed, however on my bank account i saw they charged the regular fee without the discount, what should i do? Could ...
  • Guido
  • Spotify Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 459 Views
  • 3 replies
  • 0 likes

Help With Re-applying For Student Discount

I was having Premium for Students throughout 2018; at the start of January, it switched to Spotify Premium- I currently have Spotify Free. I am trying to re-apply for the student discount, but I am essentially stuck in a loop- I go back to the Help p...

  • Newbie
  • I was having Premium for Students throughout 2018; at the start of January, it switched to Spotify Premium- I currently have Spotify Free. I am trying to re-apply for the student discount, but I am e...
  • Keanu_C
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Hi. I signed up for student discount. Before i am verified as a student, spotify already charge me the money. and it was a success transaction, not pending. after that, i got verified. but spotify said my payment was failed. i don't wanna pay twice. ...

  • Newbie
  • Hi. I signed up for student discount. Before i am verified as a student, spotify already charge me the money. and it was a success transaction, not pending. after that, i got verified. but spotify sa...
  • Katerina
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Student subscription

Hey. I tried to get premium for student a few weeks ago by charging the attachmens required but I wasn't in my country at that time, so I had to register in the form a different phone number and now my discount is associated to my wife's account. Wha...

  • Casual Listener
  • ...ow my discount is associated to my wife's account. What can I do about it?     Plan Premium for students Country  Colombia Device Motorola g4plus Operating System (iOS 10, A...
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 325 Views
  • 1 replies
  • 0 likes

Switching to existing student account

Hi, I recently heard about student accounts so I tried to get one, but I couldn't switch to a student account using my Facebook account. So I created a new account for a student account, but I realized I COULD actually use my facebook account, so I t...

  • Newbie
  • Hi,   I recently heard about student accounts so I tried to get one, but I couldn't switch to a student account using my Facebook account. So I created a new account for a student account, but...
  • Bethany_Dawn
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

wrong payment charge

I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Please help me resolve this issue.

  • Newbie
  • I am currently on the spotify 3 months for $10 plan. I upgraded to the hulu student plan a couple of days ago and instead of the 4.99 plus tax I got charged $9.99 on my card for no reason. Pleas...
  • OneByBoo
  • Roadie
  • 681 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
  • 681 Views
  • 1 replies
  • 0 likes

Verification mail

hi everyone. i applied for student premium three days ago. when i applied i saw my school on list and select it then i uploaded my student certificate but i didnt get any e-mail about verification

  • Newbie
  • hi everyone. i applied for student premium three days ago. when i applied i saw my school on list and select it then i uploaded my student certificate but i didnt get any e-mail about verification &...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 506 Views
  • 1 replies
  • 1 likes

Please help me student payments

Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium

  • Newbie
  • Good day I bought a spotify premium membership today. I accidentally bought it twice. I am withdrawn from my account and can not access premium
  • OneByBoo
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution studentenrabatt

Hallo,ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen. Da meine Schule nicht angezeigt wird wollte ich diese verifizieren. Beim Absenden der Anfrage kommt immer wieder die Meldung ungueltige Domain.Nun wollte ich fra...

  • Visitor
  • Hallo, ich moechte mich gern bei Spotify Premium anmelden und den Studentenrabatt nutzen.  Da meine Schule nicht angezeigt wird wollte ich diese verifizieren.  Beim Absenden der Anfrage ...
  • Daisy
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student only used once but getting error message "You have already redeemed this offer."

PlanFree/PremiumCountry U.KDeviceOnePlus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've only used my spotify student premium once from dec 17 to dec 18, now when iItry to redeem the offer it then says "You have alr...

  • Casual Listener
  • Plan Free/Premium Country  U.K Device OnePlus 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I've only used my spotify student premiu...
  • Guido
  • Spotify Legend
  • 1083 Views
  • 3 replies
  • 1 likes
  • Premium for Students
  • 1083 Views
  • 3 replies
  • 1 likes

Already redeemed student offer

PlanPremiumCountry: Canada I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment information afterwards but it says my subscription is the normal ra...

  • Casual Listener
  • Plan Premium Country: Canada   I have been using the spotify student premium plan for some time now but I recently lost my credit card and didn't pay on time. I tried updating my payment inf...
  • Billy-J
  • Spotify Star
  • 8085 Views
  • 6 replies
  • 0 likes
  • Student
  • 8085 Views
  • 6 replies
  • 0 likes

Payment problem

Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and in again, what shoul I do in this situation?

  • Newbie
  • Hello! I tried to buy premium with the student discount and the money was reserved but the payment wasn't finished and now I tried again but it showed that the payment failed. I tried logging out and...
  • OneByBoo
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

I need help about school discount payment

Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numbers it says "Payment failed. Try again, or use a di...

  • Newbie
  • Yesterday i applied for school discount and sended my documents for proof. Today i got a mail says my student discount confirmed and got a link, when i click that button and try to enter my card numb...
  • OneByBoo
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • Payment
    problem
    Student
  • 655 Views
  • 1 replies
  • 0 likes

Student Discount in Australia

On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me within 3 days via email if I was accepted for premi...

  • Newbie
  • On the 25th Feb I tried signing up for the student discount as I am a student.... I put my bank details in as they asked and the information showing I’m a student they said they would get back to me ...
  • OneByBoo
  • Roadie
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento para Estudiantes

Hola, estoy cursando un grado superior pero no en una universidad. Soy estudiante, no puedo disfrutar de ese descuento?

  • Newbie
  • Hola, estoy cursando un grado superior pero no en una universidad. Soy estudiante, no puedo disfrutar de ese descuento?
  • Guido
  • Spotify Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento a estudiantes

Hola, me gustaria saber cuanto tardan en verificar los datos, y cuando y como me informan de que ha sido activado el premium de la oferta estudiantes. Hay alguna forma de saber si escribi el correo correctamente a la hora de enviar mis datos de estud...

  • Newbie
  • Hola, me gustaria saber cuanto tardan en verificar los datos, y cuando y como me informan de que ha sido activado el premium de la oferta estudiantes.   Hay alguna forma de saber si escribi el...
  • Guido
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Student price didn't renew after credit card expired

Hi all, I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my details on my phone and was charged $4.99. It kept saying th...

  • Newbie
  • Hi all,   I cancelled the credit card that I was using for Spotify and forgot to update with the new details. I was notified when the charge didn't go through on the old card, so I updated my ...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium (TR)

Merhaba ben 7 TL lik ogrenci paketi aldim sadece universiteli kisiler alabiliyormus ben Ortaokul ogrencisiyim parayi benden aldi ama Premium uyelik vermedi.

  • Newbie
  • Merhaba ben 7 TL lik ogrenci paketi aldim sadece universiteli kisiler alabiliyormus ben Ortaokul ogrencisiyim parayi benden aldi ama Premium uyelik vermedi.
  • Guido
  • Spotify Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes