Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
133993 Views
98 replies
137 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31490 Views
19 replies
1 likes
PlanPremium Country Germany My Question or Issue Hi, i am doing an apprenticeship in psychotherapy in germany, which is compulsory for the job of a psychotherapist and not payed. The apprenticeship is not organized by universities, but by independent...
...hat i do the apprenticeship. In the health care system, people who do the apprenticeship have the studentstatus. Is this the same for Spotify?
Spotify Star
601 Views
1 replies
0 likes
My student premium was working up until a few months ago. When I tried to renew it, my college was no longer listed. I have sent THREE applications in to SheerID to see if they can add my college but have had no reply. It's getting a bit ridiculous; ...
My student premium was working up until a few months ago. When I tried to renew it, my college was no longer listed. I have sent THREE applications in to SheerID to see if they can add my college but...
Regular
790 Views
2 replies
0 likes
PlanFree/PremiumCountry IndiaDeviceNokia 3.1 PlusOperating SystemAndroid Pie My Question or Issue I've submitted my documents for verification, but still no emails received from Spotify.
Plan Free/Premium Country India Device Nokia 3.1 Plus Operating System Android Pie My Question or Issue I've submitted my documents for verification, but still no emails ...
Roadie
457 Views
1 replies
0 likes
Tenho o plano universitário há mais de um ano e desde outubro o valor vindo na conta é de 16,90 sendo que quando vou checar no site do spotify diz que meu desconto está verificado até setembro de 2019
Tenho o plano universitário há mais de um ano e desde outubro o valor vindo na conta é de 16,90 sendo que quando vou checar no site do spotify diz que meu desconto está verificado até setembro de 2019
Community Legend
483 Views
3 replies
0 likes
PlanFreeCountry EnglandDeviceiphone 8Operating SystemiOS 10 My Question or IssueThe spotify discount isn’t on UNiDAYS anymore and my college doesn’t show up on SheerId??? What should I do?
Plan Free Country England Device iphone 8 Operating System iOS 10 My Question or Issue The spotify discount isn’t on UNiDAYS anymore and my college doesn’t show up on SheerId??...
Roadie
1404 Views
1 replies
0 likes
I got my student status verified, still had to pay the whole amount as others. Please help...
I got my student status verified, still had to pay the whole amount as others. Please help...
Roadie
411 Views
1 replies
0 likes
PlanFree, switching to premiumCountry IndiaDevicePCOperating SystemLinux My Question or Issue I've been verified for a student subscription of spotify premium. But when I try to purchase the yearly subscription of spotify premium with my Debit Card, ...
Plan Free, switching to premium Country India Device PC Operating System Linux My Question or Issue I've been verified for a student subscription of spotify premium. But ...
Community Legend
562 Views
2 replies
0 likes
PlanStudent PremiumCountryIndiaMy Question or IssueHi, when I tried to verify my university email ID in SheerID verification it asked for document upload and I uploaded my files but got no response from SheerID, and when I tried redo the process I go...
Plan Student Premium Country India My Question or Issue Hi, when I tried to verify my university email ID in SheerID verification it asked for document upload and I uploaded my files but got no ...
Spotify Star
1008 Views
1 replies
0 likes
I’m a student from koreaBut they don’t hava a choice for korean student for the premium student discount
I’m a student from korea But they don’t hava a choice for korean student for the premium student discount
Spotify Star
1074 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or Issue Verification student discont wasn't sent to me, I've make the solicitation for that 1 week ago, I check all the past on my e-mail (like the help was said) but I d...
Plan Premium Country Brazil Device iPhone SE Operating System iOS 12.1.4 My Question or Issue Verification student discont wasn't sent to me, I've make the solicitation f...
Spotify Star
621 Views
1 replies
0 likes
PlanFree/PremiumCountry IndiaDeviceSamsung Galacy Note9Operating System Android pie My Question or IssueIf i register for student premium account can i pay for 1 year with a 50% discount other than minthly payments .
Plan Free/Premium Country India Device Samsung Galacy Note9 Operating System Android pie My Question or Issue If i register for student premium account can i pay ...
Roadie
10414 Views
1 replies
0 likes
PlanFree/PremiumCountry India My Question or Issue Hi Three questions,1. How long does it take for student verifcation?2. How would I know when I'm verified/rejected?3. Is there an option to pre-pay for 1 year? I'm not seeing that option anywhere(may...
Plan Free/Premium Country India My Question or Issue Hi Three questions, 1. How long does it take for student verifcation? 2. How would I know when I'm verified/re...
Visitor
8994 Views
8 replies
3 likes
CountryIndia DeviceMotoOperating SystemAndroid My Question or Issue I attend RV College of Engineering, which is an accredited college. It's not showing up in the list of colleges applicable for student discount. Its sister college, RV College of Arc...
Country India Device Moto Operating System Android My Question or Issue I attend RV College of Engineering, which is an accredited college. It's not showing u...
Community Legend
3279 Views
1 replies
0 likes
Last month I was charged full price even tho I'm a student, once again today went to pay to get it back and its saying £9.99. I have attached a photo to show evidence.
Last month I was charged full price even tho I'm a student, once again today went to pay to get it back and its saying £9.99. I have attached a photo to show evidence.
Spotify Legend
519 Views
1 replies
0 likes
By what time will i be credited the refunds. i had applied for a subscription but the amount was deducted.PlanFree/PremiumCountry DeviceMackbook air
By what time will i be credited the refunds. i had applied for a subscription but the amount was deducted. Plan Free/Premium Country Device Mackbook air
Spotify Legend
385 Views
1 replies
0 likes
I am a student of SRM Institute of Science and Technology, Kancheepuram, Chennai. SRM IST is a deemed college and has been given an overall A++ NAAC grade making it one of the top tier colleges in India. Although, the colleges which comes under SRM I...
I am a student of SRM Institute of Science and Technology, Kancheepuram, Chennai. SRM IST is a deemed college and has been given an overall A++ NAAC grade making it one of the top tier colleges ...
Community Legend
2254 Views
2 replies
8 likes
PlanPremiumCountry BrazilDeviceiphone 8Operating Systemios My Question or IssueTenho uma conta premium de estudante e nesse mes de fevereiro minha fatura foi cobrado o valor sem o desconto gostaria de saber oq houve com a minha assinatura e se essa c...
Plan Premium Country Brazil Device iphone 8 Operating System ios My Question or Issue Tenho uma conta premium de estudante e nesse mes de fevereiro minha fatura foi cobrado o v...
Community Legend
1610 Views
6 replies
0 likes
Hi. I don't know if someone can answer this but anyway here is my question. O couldn't find my school on the list so I fullfilled a form -couldn't remember the name - what will happen after that ? Because I don't want them to get in touch with my sch...
Hi. I don't know if someone can answer this but anyway here is my question. O couldn't find my school on the list so I fullfilled a form -couldn't remember the name - what will happen after that ? Be...
Community Legend
731 Views
3 replies
0 likes
My Question or Issue I’ve requested my college to be added to sheer ID twice and have been waiting for over a month with no response and now I am getting charged full price for premium.
My Question or Issue I’ve requested my college to be added to sheer ID twice and have been waiting for over a month with no response and now I am getting charged full price for premium.
Spotify Legend
7010 Views
4 replies
3 likes
PlanStudent discount for PremiumCountry Czech republicDeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I verified my student status on 9nd January, but still nothing changed on my profile. After a free first mo...
Plan Student discount for Premium Country Czech republic Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I verified my st...
Casual Listener
806 Views
2 replies
0 likes
