Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133116 Views
  • 32 replies
  • 8 likes
  • 133116 Views
  • 32 replies
  • 8 likes

Superuser Contribution premium account

Greetings. I've been put on my household/family premium account but can't see where to enter the invitation code... I've recieved the email but what to do with the code? I'm in Sweden Using an older mac mini with OS X 10.6.8 The free version works ok...

  • Newbie
  • Greetings.   I've been put on my household/family premium account but can't see where to enter the invitation code...   I've recieved the email but what to do with the code?   I...
  • Katerina
  • Spotify Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 911 Views
  • 1 replies
  • 0 likes

Paypal blocked.

Hi, unfortunately, I live in Iran, now the question is can I use an amex gift card to upgrade some account to premium?

  • Newbie
  • Hi, unfortunately, I live in Iran, now the question is can I use an amex gift card to upgrade some account to premium?
  • Maxim
  • Spotify Star
  • 564 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution More issues trying to redeem a Google Home Mini

So here's a some more info for those who, like me, are still trying to get their free Google Home Mini they were promised if they upgraded to the Premium Family Plan. I received my link this morning, but it took me (via Spotify) to the google store p...

  • Regular
  • So here's a some more info for those who, like me, are still trying to get their free Google Home Mini they were promised if they upgraded to the Premium Family Plan. I received my link this m...
  • Johanncerecke
  • Regular
  • 1023 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1023 Views
  • 2 replies
  • 0 likes

I got removed from my family plan...

I got removed from my family plan for the second time now but i can confirm i live with my family...

  • Newbie
  • I got removed from my family plan for the second time now but i can confirm i live with my family...  
  • Brunelicia
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 424 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer Can't Get the Code

Hi, I've signed up for the Premium for Family plan, and I can't get the offer to redeem the Google Home Mini. It says 'We're sorry but you're not able to redeem at this moment'. How can I get the offer? Thanks. PlanPremium for FamilyCountryAustralia

Screen Shot 2019-05-09 at 9.34.38 am.png
  • Casual Listener
  • Hi,    I've signed up for the Premium for Family plan, and I can't get the offer to redeem the Google Home Mini. It says 'We're sorry but you're not able to redeem at this moment'. &n...
  • Billy-J
  • Spotify Star
  • 637 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 637 Views
  • 3 replies
  • 2 likes

Premium for family free month not granted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 483 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 483 Views
  • 3 replies
  • 0 likes

Superuser Contribution My brother and mother can't access there account after setting up I paid for

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 664 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 664 Views
  • 3 replies
  • 0 likes

I mistakenly assumed the Family plan would have Hulu..

I upgraded from premium to family, lost Hulu. I canceled Family, but now i have to wait 14 days or so before it will put me back on Premium. How can I cancel family plan Now, and get back to Premium.how do i expedite the plan cancel.

  • Newbie
  • I upgraded from premium to family, lost Hulu.  I canceled Family, but now i have to wait 14 days or so before it will put me back on Premium.  How can I cancel family plan Now, and get b...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 443 Views
  • 1 replies
  • 0 likes

Cobrança indevida - Mudança automática para Plano Familiar

Por algum motivo fui cobrado indevidamente quando mudei meu cartão e também mudou automaticamente para o Plano Familiar, sendo que sempre usei o Plano Premium.

  • Casual Listener
  • Por algum motivo fui cobrado indevidamente quando mudei meu cartão e também mudou automaticamente para o Plano Familiar, sendo que sempre usei o Plano Premium. 
  • Bittencourt
  • Spotify Star
  • 665 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 665 Views
  • 3 replies
  • 0 likes

Cannot find the link for free google home mini

PlanFamily PremiumCountryUK My Question or IssueI heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it there is no link for it. I'm pretty sure the promotion ends on the 14th ...

  • Newbie
  • Plan Family Premium Country UK   My Question or Issue I heard about this promotion where you can get a free google home mini with a spotify family premium plan but when I go to get it t...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 497 Views
  • 1 replies
  • 0 likes

Not able to add my daughter to the family plan

My Question or IssueI'm not able to add my daughter to our Family subscription.It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. Both my wife and daughter use a Samsung A5.I aldread tried ...

  • Casual Listener
  • My Question or Issue I'm not able to add my daughter to our Family subscription. It worked for my wife. We all reside at the same address. Both my wife and daughter use a @outlook.com account. B...
  • A_Musicophile
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daughter's playlist is exactly the same as mine. She sees what I've downloaded. I asked h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Katerina
  • Spotify Legend
  • 1807 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1807 Views
  • 5 replies
  • 0 likes

Ayuda

Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo

  • Casual Listener
  • Necesito ayuda, a una integrante de mi plan familiar la sacó y ya no la deja acceder de nuevo 
  • Jpgchief
  • Spotify Star
  • 595 Views
  • 2 replies
  • 0 likes
  • Spotify
  • 595 Views
  • 2 replies
  • 0 likes

Solved!! Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly

PlanPremiumCountryAuDeviceHuawei mate 20Operating System My Question or IssueAlready have premium paid for 8 months in advance. Will I lose when upgrading to faimly

  • Newbie
  • Plan Premium Country Au Device Huawei mate 20 Operating System     My Question or Issue Already have premium paid for 8 months in advance. Will I lose when upgrading to faimly&nbs...
  • Luan
  • Spotify Star
  • 975 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 975 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini is not applying the promo code for Premium for Family subscription

I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not applied and it keeps tell me I need to pay the full pr...

no code.JPG promo code.JPG
  • Newbie
  • I registered to get a free google home mini for the promotion that allows Premium for Family members to get one. However, once I go through the google store to the check out the promo code is not a...
  • Luan
  • Spotify Star
  • 1722 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1722 Views
  • 1 replies
  • 0 likes

Solved!! Google home mini avec spotify famille

PlanPremiumCountryFrance Device(Samsung Galaxy s9, microsoft surface)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueBonjour, j'ai manifesté mon interet pour l'offre google home mini et, lorsque je suis le lien reçu par email, la ...

  • Casual Listener
  • Plan Premium Country France   Device (Samsung Galaxy s9, microsoft surface) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue Bonjour, j'ai manifesté m...
  • NisNis12
  • Casual Listener
  • 1470 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1470 Views
  • 4 replies
  • 0 likes

PLEASE HELP! FAMILY PREMIUM PLAN

PlanPremiumCountryUSADeviceIphoneOperating SystemiOS 12 My Question or IssueI’ll be traveling to brazil during summer, from june to august. I have a family premium plan, will I be able to use my premium plan?

  • Newbie
  •   Plan Premium Country USA Device Iphone Operating System iOS 12    My Question or Issue I’ll be traveling to brazil during summer, from june to august. I have a family p...
  • Billy-J
  • Spotify Star
  • 670 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 670 Views
  • 2 replies
  • 0 likes

Paying for family plan, not the owner of the plan, want to stop payments

PlanFamily premiumCountryCanadaMy Question or IssueI am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I would like to stop payments and get spotify premium for just me...

  • Newbie
  • Plan Family premium Country Canada My Question or Issue I am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I w...
  • sriver
  • Gig Goer
  • 363 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s8 Autoplaying tracks and won't stop

PlanFamilyCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify keeps autoplaying random songs every few seconds. I can stop the song, shut the app, a few seconds later another random so...

  • Newbie
  • Plan Family Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spotify keeps autoplaying random songs every f...
  • Peter
  • Spotify Legend
  • 558 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution After upgrade to premium I lost 99% of my playlist and two other playlists

I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and try it out. I found 8 songs of my playlist remained (...

  • Casual Listener
  • I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and t...
  • Peter
  • Spotify Legend
  • 3014 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 3014 Views
  • 4 replies
  • 1 likes