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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133706 Views
  • 32 replies
  • 8 likes
  • 133706 Views
  • 32 replies
  • 8 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Ivelina
  • Moderator
  • 1142 Views
  • 15 replies
  • 1 likes
  • 1142 Views
  • 15 replies
  • 1 likes

Can’t join another family plan despite over 12 months???

PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...

  • Newbie
  •     Plan Currently free Country Malaysia Device iPhone 15 Pro Operating System iOS 17.4   My Question or Issue Got kicked out of my family plan since it’s the s...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 5 Members of my Amazon Household + 5 Spotify Family Plan Profiles

PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I have 5 members in my Amazon Household. I have 5 Profiles in my Spotify Family Plan. Everyone has their own Echo Device. I am certain there m...
  • johnhyland
  • Casual Listener
  • 2960 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 2960 Views
  • 14 replies
  • 0 likes

Playlists and saved songs missing after being removed from family plan

Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of my playlists. Is there a way to recover?

  • Visitor
  • Hello,   I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used.  However, I do not see any of m...
  • ribezaz
  • Roadie
  • 83 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 83 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Por que a la persona que invite no encuentra la dirección?

Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...

  • Visitor
  • Hola. La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque...
  • AlejaR
  • Moderator
  • 136 Views
  • 4 replies
  • 0 likes
  • 136 Views
  • 4 replies
  • 0 likes

Superuser Contribution "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

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  • Newbie
  • I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
  • Vasil
  • Moderator
  • 16378 Views
  • 27 replies
  • 4 likes
  • Premium for Family
  • 16378 Views
  • 27 replies
  • 4 likes

Increased bill after updating payment details

PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...

  • Visitor
  • Plan Family Premium Country UK     My Question or Issue I've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says m...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

premium family

i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore

  • Visitor
  • i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore 
  • ribezaz
  • Roadie
  • 111 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Germany

Hi,we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email address yet but is too old for Spotify kids. How do we re...

  • Visitor
  • Hi, we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email a...
  • Novy
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 93 Views
  • 1 replies
  • 0 likes

Can I see activity/usage by individual family plan members as a owner?

My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...

  • Casual Listener
  • My Question or Issue:  Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding b...
  • KatesHere
  • Community Legend
  • 3684 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 3684 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium Duo Cannot Find Address

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6 ProOperating SystemWindows 11 My Question or IssueI have just cancelled the premium I was receiving through my phone plan and purchased Duo to share with a family member, we live in a fairly isolat...

  • Newbie
  • ...lan and purchased Duo to share with a family member, we live in a fairly isolated rural village in Suffolk, UK and whenever I have tried to type in our address it cannot be found, the nearest address i...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Can't join my family plan

PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...

  • Visitor
  •   Plan Family Premium Country Paraguay  Device (Xiaomi Redmi Note 9) Operating System ( Android)   My Question or Issue I was invited to join my family's plan but when i g...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 1 likes

Problem

Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...

  • Casual Listener
  • Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama. He tells me that from his cell p...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 82 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution accepting premium invite. error "this page no longer exists" shows

HiI can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists"I was part of my parent's family plan but moved out. The plan was stopped about a week ago. My partner began a new plan and now I can't jo...

  • Visitor
  • Hi I can't accept my Family Premium membership. When I open the link I get the error "This page no longer exists" I was part of my parent's family plan but moved out. The plan was stopped about a...
  • Jamesarpc
  • Visitor
  • 16762 Views
  • 46 replies
  • 3 likes
  • 16762 Views
  • 46 replies
  • 3 likes

Unable to join the family plan - Genetic Error

PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...

  • Newbie
  •   Plan Family Country Australia  Device Mac Pro M2 Operating System (iOS 13)   My Question or Issue When I invite my family member who has an existing premium account l...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Reset the 12 month lock

PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...

  • Casual Listener
  • Plan Premium Family   Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
  • bentus
  • Visitor
  • 416 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • Merrijig
  • Newbie
  • 13783 Views
  • 21 replies
  • 3 likes
  • 13783 Views
  • 21 replies
  • 3 likes

Superuser Contribution Premium Family available in Guam?

PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...

  • Casual Listener
  • Plan Premium Family Country Guam, USA   My Question or Issue I live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close t...
  • Joan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription for 6 living in different address

Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...

  • Casual Listener
  • Hi,  We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just b...
  • goofygum
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 2 replies
  • 0 likes

Superuser Contribution Free audiobook feature for all premium family members

Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function

  • Newbie
  • Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
  • Earthakw
  • Visitor
  • 2534 Views
  • 6 replies
  • 9 likes
  • 2534 Views
  • 6 replies
  • 9 likes