Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

19156 Views

11 replies

1 likes

Premium for Students
  • 19156 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

Mimi_1

Visitor

158884 Views

108 replies

147 likes

Premium for Students
  • 158884 Views
  • 108 replies
  • 147 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

36380 Views

19 replies

1 likes

Premium for Students
  • 36380 Views
  • 19 replies
  • 1 likes

Superuser Contribution Change of School for premium plan

PlanStudent/PremiumCountryNigeria My Question or IssueI recently changed schools, but I need to renew my student premium plan, how do I do that cause it is letting me change the school

Visitor

Plan Student/Premium Country Nigeria  My Question or Issue I recently changed schools, but I need to renew my student premium plan, how do I do that cause it is letting me change the school...

Joan

Moderator

17 Views

1 replies

0 likes

Premium for Students
  • 17 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty accessing student discount

I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billing address asks me to choose a state/county in order...

Visitor

I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billin...

Jahjahbinks

Regular

1218 Views

3 replies

0 likes

Premium for Students
  • 1218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student account issue

Hey,Don't know if anyone else has had this issue. I'm a college student and for some reason its not le

Visitor

Hey, Don't know if anyone else has had this issue. I'm a college student and for some reason its not le

Vasil

Moderator

45 Views

3 replies

1 likes

Premium for Students
  • 45 Views
  • 3 replies
  • 1 likes

Spotify Student Verification Fails for Users With Initial-Based Names (SheerID Rejection Loop)

PlanPremiumCountryIndiaDeviceRealme Narzo 30, DesktopOperating SystemAndroid 12, Windows 10 My Question or IssueI’m posting this to highlight a serious issue with Spotify’s student verification process via SheerID, especially for users from regions w...

Newbie

...nitial-based surnames, which are legally valid in many countries. This results in unfair rejection of genuine students due to region-biased name parsing rules. This is not a documentation issue. T...

Dpz67

Visitor

1430 Views

1 replies

0 likes

Premium for Students
  • 1430 Views
  • 1 replies
  • 0 likes

the payment for my student plan is failing and i don't know why

PlanStudent PremiumCountryBelarusDevice(iPhone 13)Operating System(iOS 26.3.1) My Question or IssueHi! A few days ago I've renewed my student verification (so it's valid through may of 2027), but the payment has declined every time I've tried to pay....

Newbie

Plan Student Premium Country Belarus Device (iPhone 13) Operating System (iOS 26.3.1)   My Question or Issue Hi! A few days ago I've renewed my student verification (so it's valid thro...

ribezaz

Spotify Star

49 Views

1 replies

1 likes

Premium for Students
  • 49 Views
  • 1 replies
  • 1 likes

Cannot activate Premium Student

Plan: Premium StudentFree/Premium: PremiumCountry: GeorgiaDevice: Android phoneOperating System: AndroidMy Question or Issue:I currently have a standard Spotify Premium subscription and I’m trying to switch to Premium Student for the first time. Duri...

Visitor

Plan: Premium Student Free/Premium: Premium Country: Georgia Device: Android phone Operating System: Android My Question or Issue: I currently have a standard Spotify Premium subscription and...

Billy-J

Spotify Star

65 Views

1 replies

0 likes

Premium for Students
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to subscribe to Premium Student

I'm also having the same repeating issue, the above links keep bumping me back to the previous page of verifying and choosing a plan, but no checkout screen, even in incognito or a different window.

Visitor

I'm also having the same repeating issue, the above links keep bumping me back to the previous page of verifying and choosing a plan, but no checkout screen, even in incognito or a different window.

mkdude9

Newbie

5923 Views

31 replies

2 likes

Premium for Students
  • 5923 Views
  • 31 replies
  • 2 likes

Solved!!Superuser Contribution Spotify for students in Quebec

PlanPremiumCountryCanadaDevice(iPhone 11)Operating System(iOS 15.) My Question or IssueIs Spotify for students not available for university students in Quebec? If not what can we do?

Visitor

Plan Premium Country Canada Device (iPhone 11) Operating System (iOS 15.)   My Question or Issue Is Spotify for students not available for university students in Quebec? If not what c...

Mathlandry

Visitor

6499 Views

8 replies

0 likes

Premium for Students
  • 6499 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Spotify unable to confirm I'm a student

Hello, I'm trying to renew my student account. I believe this will be the third and final time I can renew as I've been on a student account since May 2017. I've been successfully verified by SheerID and had the email from SheerID saying 'You're veri...

Newbie

Hello,   I'm trying to renew my student account. I believe this will be the third and final time I can renew as I've been on a student account since May 2017.   I've been successfully ...

Lowrenz

Newbie

43023 Views

11 replies

0 likes

Premium for Students
  • 43023 Views
  • 11 replies
  • 0 likes

Premium to Premium Student

So I have a Premium account I have had for years, it expired a few weeks ago and I went to renew but wanted to switch to premium student now that I am university. Uploaded my documents and was approved but when I try to renew it fails. Tried multiple...

Casual Listener

So I have a Premium account I have had for years, it expired a few weeks ago and I went to renew but wanted to switch to premium student now that I am university. Uploaded my documents and was approv...

Maxim

Spotify Star

208 Views

3 replies

0 likes

Premium for Students
  • 208 Views
  • 3 replies
  • 0 likes

I never received an email stating my student account was expiring

My Question or IssueI never received an email or notification stating my student account was expiring, and so I was charged at full price for 6 months without my knowledge. I found out it was happening because the app told me that there was a late pa...

Newbie

My Question or Issue I never received an email or notification stating my student account was expiring, and so I was charged at full price for 6 months without my knowledge. I found out it was happe...

GSt1234

Newbie

135 Views

2 replies

0 likes

Premium for Students
  • 135 Views
  • 2 replies
  • 0 likes

Solved!! Verification Limit Exceeded?

My Question or IssueHello, I successfully verified for the Spotify premium student discount but I exited the page until I was ready to put in my card info. Now it says my verification limit has been exceeded but I’ve never truly received/paid for it ...

Visitor

    My Question or Issue Hello, I successfully verified for the Spotify premium student discount but I exited the page until I was ready to put in my card info. Now it says my verificati...

김리경

Visitor

29428 Views

10 replies

0 likes

Premium for Students
  • 29428 Views
  • 10 replies
  • 0 likes

Solved!! School not listed

PlanStudent PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school (Affärshögskolan in Malmö, Sweden) is not listed, and for some reason it sa...

Casual Listener

Plan Student Premium Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My s...

emlems

Visitor

6288 Views

14 replies

0 likes

Premium for Students
  • 6288 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution I’m still a student!! Longer than 4 years.

i’m subscribed to premium as a student, but I’m still in school and it’s been longer than four years. I’m completing a masters program. I don’t know why you only get to enjoy the discount for four years. Can somebody please extend this option?! Maste...

Visitor

i’m subscribed to premium as a student, but I’m still in school and it’s been longer than four years. I’m completing a masters program. I don’t know why you only get to enjoy the discount for four ye...

ogrenci

Visitor

7294 Views

8 replies

1 likes

  • 7294 Views
  • 8 replies
  • 1 likes

Reverified my student plan after I got a message that I'll be charged for individual premium plan.

PlanPremiumCountryIndiaMy Question or IssueI didnt check the mail for reverification of my student id, and today I have received a msg that I'll charged for individual premium plan. Now i have reverified my student id and my payment date is tomorrow....

Visitor

Plan Premium Country India My Question or Issue I didnt check the mail for reverification of my student id, and today I have received a msg that I'll charged for individual premium plan. Now i h...

ribezaz

Spotify Star

282 Views

2 replies

1 likes

Premium for Students
  • 282 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Keeps going back to account page after pressing 'get discount' in the 'Manage your plan' page

PlanIndividual Premium to Student CountryUnited StatesDeviceBoth desktop and MacbookOperating System My Question or IssueI want to change my premium individual plan to Student plan since I am a student. But when I go into account settings and try to ...

Casual Listener

Plan Individual Premium to Student  Country United States Device Both desktop and Macbook Operating System     My Question or Issue I want to change my premium individual pla...

Yordan

Moderator

3983 Views

15 replies

0 likes

Premium for Students
  • 3983 Views
  • 15 replies
  • 0 likes

Superuser Contribution AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

Plan Premium Country South Africa   My Question or Issue I have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting ...

Preciousthobakgale

Newbie

5942 Views

7 replies

2 likes

Premium for Students
  • 5942 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution I am not able to select a plan for student premium in Spotify app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maria

Moderator

16676 Views

49 replies

0 likes

Premium for Students
  • 16676 Views
  • 49 replies
  • 0 likes

CHANGING STUDENT VERIFICATION FROM ONE ACOUNT TO ANOTHER

So, i applied my student verification to one account, but it was the wrong one

Visitor

So, i applied my student verification to one account, but it was the wrong one

Billy-J

Spotify Star

190 Views

1 replies

0 likes

Premium for Students
  • 190 Views
  • 1 replies
  • 0 likes