Activating another subscription

[#1]

Hello, I have a question. I am a student, and I activated the student plan more than once, after the end of the subscription, my plan was automatically changed to individual and the amount was deducted for the individual plan. Is it possible to return the money for an individual subscription, since it was not paid for purposefully?

[Joan]

Hi there,

Thanks for reaching out. If the subscription was reverted to Individual, that means you didn't re-verify on time. After you have verified again, make sure you update the sub to Student again, making sure the next price on your account page is the discounted one. For any refunds, you can reach out to our support team.

Hope this clears things up.