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Address Not Accepted/Matching

Address Not Accepted/Matching

Plan

Free, switching to Premium

Country

USA

Device

iPhone 12 and PC

Operating System

iOS15 and Windows 10

My Question or Issue

I'm trying to purchase the $9.99/3 months deal through PayPal. However, it's giving me a message under the address box saying, "Make sure you enter your billing address as itโ€™s on your card statement." I'm not sure why it's telling me this because it matches my statements.

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Reply
5 Replies

Hi there @Psyducke,

thanks for reaching out !

 

Just making sure here that you're using a card that was issued in your country and that matches the correct and specific address you currently live at ?

 

In case all of the above is correct, please try using incognito/different web page for the process to see if it helps.

 

Let me know how it went ๐Ÿ™‚

Thanks for the response! Yes, I'm sure that the address I input is of my current residence. I've tried incognito mode (Chrome) as well as Microsoft Edge and Internet Explorer. I have waited a few hours and just tried again, too. 

Nevermind - for some reason I had to remove the dash from the numbers in my address... Odd, but it worked.

Hi @Psyducke,

 

Glad to hear it all works now.

 

Enjoy Spotify ๐Ÿ™‚

I was struggling with this as well. I live at a 1/2 address and removing the "/" worked for me. Hopefully my bill is correct

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