[Canada] Troubles Redeeming Google Home Mini

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Re: Can't Redeem Free Google Home Mini - Canada

elo_cat13
Newbie

Same for me! Really disappointed that existing customers can't have the same promotion than new customers. Been using Spotify since a couple of years...

Re: Unable to Claim Google Home Mini

HallowHam
Newbie

Same problem :( hope it works can't wait to play Spotify off this device 

 

Re: Unable to Claim Google Home Mini

elmon
Newbie

same problem. hope they fix this soon.

Re: Free Google Home Mini - New Premium Subscriber

Rising Star 14 ElainaD
Rising Star 14

Thanks for reaching out to the Community!

 

Unfortunately, the Google Home Mini promotion can not be redeemed if your premium plan is non-standard.  This means that student plans, family plans, or Spotify Premium received through a partnering program are not eligible, as they all offer discounted rates and/or access to additional services such as Hulu with your purchase of the Spotify Premium service.  

 

I hope this helps!

ElainaDRising Star 14
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Re: Google Home Mini (Help)

Rising Star 14 ElainaD
Rising Star 14

Thanks for reaching out to the Community!

 

There has been some delay between claiming a Google Home Mini and receiving an email with next steps for redeeming the offer.  The main reasons for this delay are that Spotify must complete a background check to verify the user is a Premium subscriber, and to ensure that there are still enough devices left, as there are a limited number available and this has been a popular promotion.

 

If you do not receive an email soon, please contact Spotify support. 

 

Thank you for your patience, and I hope this helps!

ElainaDRising Star 14
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Re: Google home premium service

Rising Star 14 ElainaD
Rising Star 14

Thanks for reaching out to the Community!

 

There has been some delay between claiming a Google Home Mini and receiving an email with next steps for redeeming the offer.  The main reasons for this delay are that Spotify must complete a background check to verify the user is a Premium subscriber, and to ensure that there are still enough devices left, as there are a limited number available and this has been a popular promotion.

 

If you do not receive an email soon, please contact Spotify support. 

 

Thank you for your patience, and I hope this helps!

ElainaDRising Star 14
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New User- Google Home Mini Code?

JessFF
Casual Listener

Just signed up for Premium but in the free 30 days.

Country

Canada

 

My Question or Issue

 

I signed up for the google mini and it said I am eligible but it was going to be a few days for me to claim because of popularity but I could enter my code in at the time. I saw the code on the previous page and of course I didn't write it down because I thought it was going to just take me to a different screen. How do I get my google mini code?

I haven't received an email with the code either...

 

Help please thank you.

 

Re: [Canada] Troubles Redeeming Google Home Mini

Moderator
Moderator

Hey there folks,

 

Thanks for reaching out in the Community regarding this.

 

We really appreciate registering your interest in the Google Home Mini bundle!

 

It may take a few days for your device to become available, as demand has been high. We'd recommend keeping an eye on your inbox in the meanwhile.

 

Hope this helps clarify things. If there's anything else, just let us know :)

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: [Canada] Troubles Redeeming Google Home Mini

Euroboy1
Regular

Hay do you guys have an ETA on this?

Re: New User- Google Home Mini Code?

Rock Star 21
Rock Star 21

Hey @JessFF, and welcome to the community.

Hope you’re doing great!

 

Could you try redeeming your Google Home Mini here? It’d be best to use a different browser or incognito mode to do this. These steps would be helpful:

  1. Log in to Spotify.com using a new browser
  2. Once you’re logged in, use the link I provided above to redeem your Google Home Mini.

Let me know how this goes :)

Billy-JRock Star 21
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