OK So that is BS - their webpage is at fault for not applying discount and they are not doing anything. I too had the exact same issue - I dealth with Google Store support and they advised all the same info to try entering the code manually with same result. They said Spotify needs to give us a new code. To see your response from Spotify is unreasonable. They need to fix this.
I completly agree, this scheme of attracting new customers falls short for your most loyal ones: the family plan members. Not only is this an embarrsing shortcoming on Spotify's part its also an insult to your best paying members by telling them they are exlcluded from the benefits a single premium account holder would have. ridiculous.
The result will be that we will leave. Premeuim family plan members will flock to competitiors out of simple anger, myself among them.
Fix this Spotify , fix this NOW.
im already pricing out youTube misic or google options. what a joke.
i got the same message, what a joke. we cant just take this, UK and US family plan holders ended up getting the offer extended to them. we can do the same if we dont take this quietly. time to unleash a social media storm.
Hello, I have a premium spotify account at $ 9.99 per month and not family. I made the request for google home around 18h tonight. I still have not received mail and I will click on Premium and Start to have google : Thank you so much ! You have already expressed interest in this offer. Check availability I click and:then it says sorry, but you can not take advantage of... ? Can you help me please? I have my premium account and not family account . Thank !
I applied for the Google home mini promo in Canada, and after submitting for my free mini I realised the email address used was wrong and I no longer have acess to it. I can't seem to find a way to have the promo resent to my actual email.