[Canada] Troubles Redeeming Google Home Mini

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[Canada] Troubles Redeeming Google Home Mini

lllanfear
Newbie

Plan

Premium

Country

Canada

 

Device

iPhone, PC

Operating System

iOS, Windows 10

 

My Question or Issue

When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "We're sorry but you're not able to redeem at this moment." 

I notice this seems to be an ongoing issue for US customers and also can't help but notice I never received an email advertising this promotion.  This seems like a huge attempt to grab new customers while shafting your existing ones pretending like it's an error or bug when it is simply just not part of your plan to accomodate existing customers.  Please provide a solution and not just links to the same redeem pages over and over which seemed to be all that was done for US customers.  

2 ACCEPTED SOLUTIONS
Solution!

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.

 

Apologies for any confusion!

 

Take care 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
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View solution in original post

Solution!

Guido
Spotify Legend

Hey all,

 

So we've currently launched the Google Home Mini offer for US citizens. Both Premium Individual and Premium Family users can apply. Users that have the Student Discount are not eligible.

 

You can find detailed info about the offer here.

 

If you live outside of the US we recommend keeping an eye out for any future offers we might have. In the meantime we will be closing this topic as not to confuse users with info from previous offers.

 

Thanks!

View solution in original post

385 Replies
Solution!

Guido
Spotify Legend

Hey all,

 

So we've currently launched the Google Home Mini offer for US citizens. Both Premium Individual and Premium Family users can apply. Users that have the Student Discount are not eligible.

 

You can find detailed info about the offer here.

 

If you live outside of the US we recommend keeping an eye out for any future offers we might have. In the meantime we will be closing this topic as not to confuse users with info from previous offers.

 

Thanks!

View solution in original post

Urchinia
Casual Listener

For anyone in Canada who tried to get thier Home Mini, but got the error that their coupon code had already been redeemed: You're SOL.

 

After days of communicating with Spotify via Twitter, and then by email, they told me too bad, so sad. My coupon had already been redeemed (not by me however, it would not work), and they won't help me any further. 

TFBCJason
Newbie

Exactly the same in Australia. Codes don't work, and customer service don't care.

MelSharma
Music Fan

I placed my second order (after my first order was cancelled) on May 3rd 2019, my Google Home Mini (Coral) was delivered today 17th May 2019. Thank you, Spotify.

Flynch3211
Roadie
Coral? I thought you could only get chalk and charcoal?

Did you chevk your credit card?

MelSharma
Music Fan

Proof 

Screenshot_20190517-150338_Gmail.jpg

MelSharma
Music Fan
I was given the coral option too in Australia

Flynch3211
Roadie
Ahh ok I see.

petergoebbels-c
Gig Goer

Coral sounds right for Aussie Land lol - Mine was SUPPOSED to be delivered on the 15th.. But Canada Post let me down - Instead I got a card saying that I wasn't home... Not true - Postal worker was too lazy to ring the doorbell - So I've got to go to the Post office to pick up.. 

4Bidden
Gig Goer

Hi Peter, 

Did you get your GHM? If I'm not wrong yours took a way more time than usual the to arrive.

I hope everything is fine now.

petergoebbels-c
Gig Goer
Yup I finally received it last week... but it was anything but smooth.
Delivery by Canada Post was a pita as well... I was home the whole day
(waiting for a delivery from UPS) But Canada Post was too lazy to ring my
door & left the card, so I had to go to the local post office to get it....
🙄

Cbruceyy
Casual Listener
Sounds about right i was “ineligible” but yet theyhad me do a survey asking
about my google home so obviously i should have recieved one ##- Please
type your reply above this line -##
Solution!

Peter
Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.

 

Apologies for any confusion!

 

Take care 🙂

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

AlwaysBass
Newbie

I'm in the US and having this issue as well. 

SxrNathan
Newbie

I signed up on April 17 but the website would not let me get a regristration code, can I still get a code so I can get the google mini?

 

4Bidden
Gig Goer

I really doubt that, however you can try get the code.

LuisLopezm
Newbie

Hi, I got charged for mine, I noticed a charge for 88 dlls on my CC, I followed all the steps and ordered the first week of april, and still got charged for it ..... 

locho30
Regular

Thats weird, iirc, it said that it would freeze the amount on your CC until its shipped, i dont remember see it on my CC. But i guess you could contact Google and tell them, or to save the hasle, contact your bank and dispute it

Flynch3211
Roadie
Did say the same thing for mee too yet i was not charged. The bill is clear
enough.

Osni01
Newbie

Screen Shot 2019-05-03 at 11.16.10 PM.pngI see this "Register now" link when visiting "https://www.spotify.com/ca-en/googlehome/redeem/", but when I click on it, I'm redirected to https://www.spotify.com/ca-en/ and nothing happens.

 

Is anyone else having the same issue? Or is this really over for Canada?

 

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