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iOS, Windows 10
My Question or Issue
When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "We're sorry but you're not able to redeem at this moment."
I notice this seems to be an ongoing issue for US customers and also can't help but notice I never received an email advertising this promotion. This seems like a huge attempt to grab new customers while shafting your existing ones pretending like it's an error or bug when it is simply just not part of your plan to accomodate existing customers. Please provide a solution and not just links to the same redeem pages over and over which seemed to be all that was done for US customers.
Solved! Go to Solution.
Spotify, I'm a premium user (not student or family) and you're telling me I don't qualify for this offer. I'd like to apply for the mini speaker before the May 9th deadline. Please resolve.
Thanks for the reply- and thanks to users like you who dedicate time to this!
Often, it's quite tedious to look through support issues and resolutions in this format.
Spotify could really benefit from investing in cleaner user support for its clients. Or, if they chose not to have direct help options for their users, their website should be more clear- like posting the offer ended when people are directed to the page.
Anyways, thanks again for your help!
Facing the same issue in Australia. Became a premium member. Received my promo code and also was able to place the order for my FOC Google Home Mini. An hour later received an email that my order has been cancelled, no reason provided. Unable to reorder now. Have reported the matter to ACCC here. Spotify =SCAM
Thanks for reaching out to us about this.
I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.
Apologies for any confusion!
Take care 🙂
Also got totally **bleep** on this promo ive contacted customer svc over and over THEY DO NOT CARE AT ALL
The promotion does say until supplies last so technically Spotify didn't do anything wrong. They should have mentioned on their website that it was over. That's the only thing they could have done better.
For anyone in Canada who tried to get thier Home Mini, but got the error that their coupon code had already been redeemed: You're SOL.
After days of communicating with Spotify via Twitter, and then by email, they told me too bad, so sad. My coupon had already been redeemed (not by me however, it would not work), and they won't help me any further.
Exactly, we're all Spotify clients here, so we won't be speaking officially on behalf of Spotify.
Btw, my GHM arrived today, a little bit earlier than expected, 3-4 days earlier, the order was placed on April 15th.
Still bizarre that I ordered mine April 11th at around 9 in the morning & mine is scheduled to arrive May 15 - 16....
That's true, you've ordered your speaker before me and have a really long waiting time.
Which one did you picked, chalk our charcoal?
Chalk or grey whatever it is 🐧
If you chose chalk that might be the reason of your speaker is taking a longer time to be delivered, when I chose the color I picked charcoal because chalk had a delivery time 3 or 4 weeks longer.
I see this "Register now" link when visiting "https://www.spotify.com/ca-en/googlehome/redeem/", but when I click on it, I'm redirected to https://www.spotify.com/ca-en/ and nothing happens.
Is anyone else having the same issue? Or is this really over for Canada?
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