[Canada] Troubles Redeeming Google Home Mini

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Re: [Canada] Troubles Redeeming Google Home Mini

FMo2
Casual Listener

Screenshot 2019-05-01 15.18.21.pngSpotify, I'm a premium user (not student or family) and you're telling me I don't qualify for this offer. I'd like to apply for the mini speaker before the May 9th deadline. Please resolve.Screenshot 2019-05-01 15.18.09.png

Re: [Canada] Troubles Redeeming Google Home Mini

Flynch3211
Roadie
Hello FMo2...

First, know that Spotify is not here. We are only users like you.

As metionned in the numerous pages before this one. The promotion ended
prematurely on April 17th. The Twitter and the Chat support cannot redeem
the promotion.

In other words. There's no more GHM available.


Re: [Canada] Troubles Redeeming Google Home Mini

FMo2
Casual Listener

Thanks for the reply- and thanks to users like you who dedicate time to this!

Often, it's quite tedious to look through support issues and resolutions in this format.
Spotify could really benefit from investing in cleaner user support for its clients. Or, if they chose not to have direct help options for their users, their website should be more clear- like posting the offer ended when people are directed to the page.
Anyways, thanks again for your help!

Re: [Canada] Troubles Redeeming Google Home Mini

Flynch3211
Roadie
They did that somehow.

Re: [Canada] Troubles Redeeming Google Home Mini

MelSharma
Music Fan

Facing the same issue in Australia.  Became a premium member. Received my promo code and also was able to place the order for my FOC Google Home Mini. An hour later received an email that my order has been cancelled,  no reason provided.  Unable to reorder now. Have reported the matter to ACCC here. Spotify =SCAM

Re: [Canada] Troubles Redeeming Google Home Mini

Flynch3211
Roadie
I dunno what happened in the land down under, but I betcha that some would
eventually call for a legal action over here as well...


Solution!

Re: [Canada] Troubles Redeeming Google Home Mini

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this.

 

I just wanted to confirm what a few other users have already said in this thread: the offer in Canada ended early on 17 April.

 

Apologies for any confusion!

 

Take care :)

PeterModerator
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Re: Google Mini out of stock

Cbruceyy
Casual Listener

Also got totally **bleep** on this promo ive contacted customer svc over and over THEY DO NOT CARE AT ALL

Re: Google Mini out of stock

Gabbie1977
Regular

The promotion does say until supplies last so technically Spotify didn't do anything wrong.   They should have mentioned on their website that it was over. That's the only thing they could have done better.

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Re: [Canada] Troubles Redeeming Google Home Mini

Urchinia
Casual Listener

For anyone in Canada who tried to get thier Home Mini, but got the error that their coupon code had already been redeemed: You're SOL.

 

After days of communicating with Spotify via Twitter, and then by email, they told me too bad, so sad. My coupon had already been redeemed (not by me however, it would not work), and they won't help me any further. 

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