Chargeback???

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Re: Chargeback???

Regular

aw dude thanks! I will be bugging you again soon though if i dont hear haha. Thank you so much! 

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Re: Chargeback???

Spotify Legend

Hi there, one of our advisors has sent a reply. Please check your e-mail 🙂

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Re: Chargeback???

Regular

I just got the email! But im concerned now becuase i have to resign up for premium when i already paid for this month. What can we do for that? I dont want to just let that money go but im willing to since i got my account back. 

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Re: Chargeback???

Spotify
Spotify
Hey, the accounts guys who sent the email are the best people to talk to about that. Just let them know your thoughts and they'll tell you your options.
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Re: Chargeback???

Regular

I emailed them but no respnse. Is there a certain email i should send it to?

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Re: Chargeback???

Community Legend

Hello, @AJMRADIO! It usually takes around 48 hours to get a response. Don't worry, just be patient and all should be good!

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Re: Chargeback???

Newbie

A few days ago i started having problems logging onto my spotify account. (also happened to be a few days after re-upgrading my account to premium)

 

I spent days trying to figure out the cause. I was eventually able to figure out a way to get a message to the spotify support team without having to log onto my account and when i eventually got a reply, they said my account had been disabled due to chargebacks.

 

The exact message i recieved read:

 

Hi there,

Thanks for getting in touch with us.

Your Spotify account has been disabled because we received a chargeback from your bank in relation to a payment processed on your account in July, August and September. Subsequently the funds have been automatically credited back to your bank account.

Spotify takes chargebacks very seriously. For this reason we will not be able to re-enable your account.

Please, contact your bank if you have further questions

 

I replied to the message, but i have yet to get a reply back.


I've been a good customer in the past and have never had anything like this happen.

 

I'm currently attending college and the payments for those months were being charged to my parents credit card.

 

If an error in payment or chargeback had occured, it would have been done unintentionally by my parents. Also, why did I not receive any email or notification before having my account immediately deactivated. Not only that, I had recently just entered my debit card information and played for another month of premium Spotify less than a week ago before having my account deactivated without notice or without having any easy way to respond.

 

I would also be happy to pay the cost for anything that had been charged back if thats what it took to get my account reactivated.

 

Please help me to better resolve this issue because Spotify was the only source for my music and I would like to remain a customer for a long time to come. I would be really disappointed if I had to rebuild my entire music library and take my business to another music provider just because of an accident.

 

Spotify Case # 00980373

 

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Re: Chargeback???

Community Legend

The accounts team are the only people who can sort this out so reply to their last email and let them know your thinking.

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Re: Chargeback???

Newbie

01582961 is my case number, for an account that I currently cannot access for the same reasons as above.

It's been disabled now for over a month, due to a muck-up with Paypal that has since long been resolved on their end.

 

Similarly, it's to my frustration here that there's no number to call, as I've sent this through as a case multiple times, getting nothing more than an automated reply each time.

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Re: Chargeback???

Community Legend

Hi @iKirrahe ! The team works very hard to get back to users as soon as possible. Please be sure you've responded directly to the automated email (don't open a whole new case via the contact form). Check your spam filter if you haven't seen the automated email from the team. Once you reply you'll hear back shortly.

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