Charged even though canceled subscription

[user-removed]

My Question or Issue

I canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free.  I have attached where it says Spotify Free on my account. I need to receive a refund for this charge. How do I go about getting this refund?

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

I understand that you would like a refund. For more information on getting a refund, check out this support article.

Hope this helps. If you need further help, just ask. I’d be happy to take a look!

[user-removed]

I have already done this and nothing has happened. What should I do now?

[Billy-J]

Hey @user-removed,

In this case, If you need more help, get in touch with Spotify here and choose Subscription > I need help with charges > I STILL NEED HELP.

Hope this helps! 

[user-removed]

As previously stated I have already done that and have gotten no response.

[Billy-J]

Hey @user-removed,

When did you contact Spotify? Was it recently, today? Also, did you contact them via Live Chat or email?

Keep me updated.

[user-removed]

Where do I do the live chat?

[Billy-J]

Hey @user-removed,

When you follow the steps I provided in my earlier replies to contact them, at the end of the form there will be an option to either start chat or submit. If you see the submit button, then an email has been sent to Customer Support and someone will get back to you within 24-48 hours.

[user-removed]

Thanks.

[Billy-J]

Hey @user-removed,

You're welcome! Hope this gets resolved for you. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!