Charged even though canceled subscription

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Charged even though canceled subscription

user-removed
Not applicable

My Question or Issue

I canceled my subscription before my free trial ended. I was charged $10.79 even though it was canceled. I checked my plan and it says Spotify Free.  I have attached where it says Spotify Free on my account. I need to receive a refund for this charge. How do I go about getting this refund?

Free Spotify.JPG
9 Replies
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Re: Charged even though canceled subscription

Rock Star 23
Rock Star 23

Hey @user-removed, thanks for reaching out to the Community!

 

I understand that you would like a refund. For more information on getting a refund, check out this support article.

Hope this helps. If you need further help, just ask. I’d be happy to take a look!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.
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Re: Charged even though canceled subscription

user-removed
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I have already done this and nothing has happened. What should I do now?
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Re: Charged even though canceled subscription

Rock Star 23
Rock Star 23

Hey @user-removed,

 

In this case, If you need more help, get in touch with Spotify here and choose Subscription > I need help with charges > I STILL NEED HELP.

 

Hope this helps! 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Charged even though canceled subscription

user-removed
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As previously stated I have already done that and have gotten no response.
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Re: Charged even though canceled subscription

Rock Star 23
Rock Star 23

Hey @user-removed,

 

When did you contact Spotify? Was it recently, today? Also, did you contact them via Live Chat or email?

 

Keep me updated.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Charged even though canceled subscription

user-removed
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Where do I do the live chat?
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Re: Charged even though canceled subscription

Rock Star 23
Rock Star 23

Hey @user-removed,


When you follow the steps I provided in my earlier replies to contact them, at the end of the form there will be an option to either start chat or submit. If you see the submit button, then an email has been sent to Customer Support and someone will get back to you within 24-48 hours.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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Re: Charged even though canceled subscription

user-removed
Not applicable
Thanks.
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Re: Charged even though canceled subscription

Rock Star 23
Rock Star 23

Hey @user-removed,

 

You're welcome! Hope this gets resolved for you. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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